Toyota Highlander Complaints (2002)

301 consumer complaints on file.

#10016877May 1, 2003
VEHICLE SPEED CONTROL, AIR BAGS
VEHICLE ACCELERATED ON ITS ON CAUSING VEHICLE TO START UP STEEP HILL WHERE THE FRONT END SLID TO THE RIGHT WHERE VEHICLE PROCEEDED TO GO UP A DRIVE/CARPORT STRIKING A PORCH AND ROCK WALL
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10012052March 19, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
THE WINDSHIELD WIPERS BECAME STUCK AND CAUSED POOR VISIBILITY. THE DRIVER HAD TO GET OUT OF THE VEHICLE AND MOVE THE ARMS BUT THEY STILL DIDN'T WORK. THE DEALER HAD BEEN CONTACTED FOR REPAIR. *NLM PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007803February 19, 2003
STRUCTURE
A MAJOR WATER LEAK WAS FOUND IN THE FRONT PASSENGER SIDE DUE TO THE FRONT COWL PANEL NOT BEING INSTALLED CORRECTLY. IN ADDITION THERE IS NOW A MOLD/MILDEW SMELL THAT THE DEALER CAN NOT GET OUT OF THE VEHICLE. THEY HAVE RUN THE VEHICLE THROUGH THE OZONE SYSTEM SEVERAL TIMES BUT IT HAS NOT CORRECTED THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004596January 24, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
WHEN ONE PERSON EXITS THE VEHICLE AND LOCKS THEIR DOOR THE SECOND PERSON IS STUCK. ALL ELECTRIC LOCKS ARE INSTANTLY DISABLED. THE ONLY WAY TO EXIT IS TO USE THE MANUAL LOCK BUTTON WHICH WILL SET OFF THE ALARM 30 SECONDS AFTER. THE PASSENGER INSIDE HAS TO MANUALLY UNLOCK THE DOOR, AND SET OFF THE ALARM. THE ONLY WAY TO PREVENT, IS TO TURN THE IGNITION ON BEFORE EXITING, BUT ISN'T POSSIBLE FOR MOST PASSENGERS. TS SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004471January 23, 2003
VISIBILITY:GLASS, SIDE/REAR
CONSUMER STATES THAT WHEN REAR WINDOWS ARE DOWN, THE VEHICLE EXPERIENCES VERY BAD TURBULENCE THAT IS "DEAFENING". THIS OCCURS AT ANY SPEED. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023991December 9, 2002
VEHICLE SPEED CONTROL:CRUISE CONTROL
CONSUMER TRIED TO DISENGAGE THE VEHICLE CRUISE CONTROL, AND WAS UNSUCCESSFUL, VEHICLE CONTINUED TO ACCELERATE AT A HIGH SPEED WHEN CONSUMER ATTEMPTED TO APPLY THE BRAKES, CONSUMER HAD TO TURN THE KEYS IN THE ACCESSORY POSITION, AND ALLOWED THE VEHICLE TO COAST TO A COMPLETE STOP. THE DEALERSHIP HAD BEEN NOTIFIED. PLEASE PROVIDE MORE DETAILS. PH THE DEALERSHIP STATED THE VEHICLE WAS FINE AND THERE HAVE BEEN NO PROBLEMS SINCE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022974November 19, 2002
SEATS
THE CONSUMER WAS STOP AT A TRAFFIC LIGHT. WITHOUT PRIOR WARNING. ANOTHER VEHICLE HIT HIM FROM BEHIND AND THE DRIVER SIDE POWER SEAT COLLAPSE. PLEASE PROVIDE ADDITIONAL INFORMATION DEALER IS AWARE OF THE PROBLEM., TS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#769624November 12, 2002
UNKNOWN OR OTHER
NO SUMMARY. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#567991October 30, 2002
STRUCTURE
WHILE IN MOTION AND GOING OVER 45 MPH, WITH THE BACK WINDOWS DOWN AND ALL OTHER WINDOWS UP, THERE IS SEVERE TURBULANCE THAT OCCURS WITHIN THE VEHICLE. THE TURBULENCE CREATES PAIN TO THE EARS WHICH COULD DISTRACT THE DRIVER CAUSING AN ACCIDENT. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#768880October 25, 2002
UNKNOWN OR OTHER
TOW RECEIVER HITCH DISCONNECTED FROM VEHICLE WHILE TOWING SMALL BOAT TRAILER. FORTUNATELY NO ONE WAS INJURED BUT ACCIDENT COULD HAVE CAUSED SERIOUS INJURIES IF TRAILER OVERTURNED ON INTERSTATE. ACCIDENT CAUSED BY A DESIGN DEFECT IN THE PIN ASSEMBLY THAT HOLDS HITCH TO VEHICLE. THE PIN RETAINER CAN BECOME DISLODGED AS VEHICLE VIBRATION CAUSES IT TO RIDE UP OVER BRACKETS THAT HOLD HITCH TO VEHICLE. THIS VEHICLE WAS PURCHASED AS A TOW VEHICLE BUT IT CLEARLY CAN NOT BE USED AS SUCH DUE TO THIS MANUFACTURER DESIGN DEFECT. SINCE MOST TOYOTA HIGHLANDERS ARE SOLD IN THE NEW ENGLAND AREA WITH THE FACTORY TOW PACKAGE. THIS DEFECT COULD LEAD TO OTHER SERIOUS ACCIDENTS. DT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8020784October 15, 2002
VISIBILITY:GLASS, SIDE/REAR
CONSUMER STATES THAT THERE IS A LOUD NOISE THAT COMES INTO THE VEHICLE ONCE THE CONSUMER OPENS ANY OF THE REAR WINDOWS WITH OUT OPENING THE FRONT WINDOWS. THE NOISE IS SO LOUD THAT IT HURTS THE CONSUMER'S EARS. CONTACTED DEALER. MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8020242October 4, 2002
VEHICLE SPEED CONTROL
CONSUMER STATES THAT WHILE DRIVING THE THROTTLE WILL STICK. DEALER NOTIFIED. *MR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8018652September 13, 2002
STRUCTURE
WHILE TRAVELING ON HIGHWAY WITH THE WINDOWS DOWN, THERE IS A VIBRATION AND TREMBLING NOISE, THE DEALERSHIP IS AWARE OF THE PROBLEM. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016539August 16, 2002
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
SEVEN YEAR OLD WAS ON DRIVER'S SIDE REAR SEAT WEARING SEATBELT. CHILD LAID DOWN FOR A NAP. WHEN THE CHILD GOT UP SEATBELT WAS WRAPPED AROUND HIS NECK, CHOKING HIM. CONSUMER TRIED TO UNBUCKLE BELT, BUT BELT KEPT GETTING TIGHTER. CONSUMER HAD TO CUT SEATBELT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016377August 14, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER WAS DRIVING 30MPH AND SLAMMED ON BRAKES TO AVOID A COLLISION. ANTI-LOCK BRAKE SYSTEM DID NOT WORK PROPERLY. CONSUMER HEARD A GRINDING NOISE, AND VEHCILE SKIDDED AND COLLIDED WITH ANOTHER VEHICLE. CONSUMER HAD ABOUT 5 CAR LENGTHS BETWEEN HIS VEHICLE AND OTHER VEHICLE.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#764611July 23, 2002
TIRES
COMPLETE TIRE NUMBER IS DOT M65LB3DTL3901, AND IS BEING SAFE KEPT BY GOODYEAR DISTRIBUTOR. VEHICLE WAS -THANK GOD- PARKED FOR ABOUT HALF AN HOUR AND WHEN I RETURNED TO IT THE FRONT PASSENGER SIDE TIRE WAS FLAT. THE CAR DID NOT EVEN HIT A POTHOLE ALL DAY LONG AND OUT OF THE BLUE I HAD AFLAT. AFTER FILLING IT WITH FIX A FLAT I DROVE FOR SOME TWO MILES TO REPAIR IT. AT FIRST THE MECHANIC FOUND NOTHING SUSPICIOUS OTHER THAN THE SMALLEST OF NAILS BUT AFTER REMOVIG IT AND PATCHING THE HOLE HE ATTEMPTED TO FILL IT BACK WHEN HE REALIZED THE TIRE WAS LOSING AIR VERY FAST. THE OUTSIDE WALL OF THE TIRE WAS CRACKED FROM THE INSIDE OUT. THE TIRE WAS TAKEN TO THE GOODYEAR DISTRIBUTOR YESTERDAY AND NOT ONLY DID THEY INSIST THERE IS NO GUARANTEE ON THE TIRE SINCE IT IS NOT A MANUFACTURING DEFECT BUT THAT THE PROBLEM POSES A SAFETY RISK. I MOST CERTAINLY DO NOT AGREE AND HOPE YOU DO TO. THE DISTRIBUTOR AGREED TO HOLD THE TIRE UNTIL THE PROPER AUTHORITIES HAD THE OPPORTUNITY TO TAKE A LOOK AT IT, IF THEY SO DESIRED. THERE IS CLEARLY A MANUFACTURING PROBLEM. NEEDLESS TO SAY, MY WIFE AND I ARE VERY CONCERNED FOR OUR GRADSON'S SAFETY,. PLEASE TAKE A LOOK AT IT BEFORE LIFES ARE LOST. THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8012328June 21, 2002
VISIBILITY:WINDSHIELD
WHEN BOTH REAR SIDE WINDOWS ARE ROLLED DOWN, SOUND IS DEAFENING. DEALER WAS AWARE OF THE PROBLEM, THERE WAS NOTHING HE COULD DO.*AK CONSUMER WAS TOLD IT WAS A DESIGN FLAW AND THAT IT COULD NOT BE CORRECTED. TO CONTROL THE NOISE CONSUMER HAS TO OPEN THE MOON ROOF OR THE FRONT WINDOWS. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761480May 3, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THIS IS A 4-DOOR MODEL. WHEN FRONT WINDOWS ARE CLOSED AND REAR DOOR WINDOWS ARE LOWERED IT SOUNDS LIKE AN AIRPLANE FLEW OVER THE BACK SEAT; NOISE CREATED IS HORRENDOUS. YOU CANNOT CONTINUE DRIVING WITH THE NOISE. ROLLING DOWN "A" FRONT WINDOW ELIMINATES THE PROBLEM. I CAN'T IMAGINE THE CONSEQUENCES OF SOMEONE HAVING A DOG IN THE BACK SEAT AND ROLLING DOWN A REAR WINDOW SO THEY DON'T MESS UP THE GLASS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564614March 6, 2002
UNKNOWN OR OTHER
ON TWO OCCASIONS, WHILE DRIVING, THE SUNLIGHT WOULD SHINE THROUGH THE FRONT PASSENGER SIDE WINDOW, REFLECTING OFF THE SHINY WOOD LIKE PANEL OVER THE GLOVE COMPARTMENT BLINDING THE DRIVER, THIS OCCURED FOR OVER AN HOUR ON BOTH OCCASIONS, CONSUMER TRIED AND HELD NEWSPAPERS AND ROAD MAPS AGAINST THE WINDOW TO BLOCK THE SUN RAYS, BUT THE TRIM IN THE CAR WAS TOO LONG AND RECAPTURED THE SUNLIGHT AS THE HIGHWAY CURVED, MANUFACTURER HAS BEEN NOTIFIED OF THIS DESIGN FLAW. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758802March 1, 2002
VISIBILITY:WINDSHIELD
WHILE DRIVING A TOYOTA HIGHLANDER, THAT WE LEASED ON 01/08/2002, WE NOTICED THAT THE VEHICLE HAS A PROBLEM: WHEN THE WINDOWS ON THE REAR DOORS ARE LOWERED, THE VEHICLE MAKES A VERY LOUD TURBULANCE NOISE AND VIBRATION OCCURS, THAT MAKES THE VEHICLE DIFFICULT TO STEER. ON 01/12/2002, ACCOMPANIED BY MY BROTHER-IN-LAW, WE VISITED TOYOTA OF CERRITOS, WHERE I HAD LEASED THE TOYOTA HIGHLANDER, AND ADVISED THEM OF THIS PROBLEM. THE SALES MANAGER DALE POGODA, SAID " THEY HAVE RECEIVED MANY COMPLAINTS IN REGARDS TO ALL OF THE TOYOTA HIGHLANDERS AND IT IS MANUFACTURERS DEFECT, AND THAT ALL THAT THEY ARE WORRIED ABOUT IS GETTING THE VEHICLES OFF THERE LOT". I HAVE CONTACTED THE CUSTOMER SERVICE MANAGER AT TOYOTA OF CERRITOS, CROWN TOYOTA'S SERVICE DEPARTMENT, TOYOTA REGIONAL OFFICE CASE NO. 200201160431, AND FOLLOWED THE ARBITRATION PROCESS. THEY ADVISED US THAT THIS IS A NORMAL CONDITION OF THE TOYOTA HIGHLANDER DUE TO THE SHAPE OF THE VEHICLE. I HAVE DRIVEN MANY SUV'S LIKE THE DODGE DURANGO, FORD EXPEDITION AND CHEVY TAHOE'S. AND NONE OF THESE VEHICLES HAVE THIS PROBLEM, I FEEL THAT I HAVE A TRUE ISSUE THAT NEEDS TO BE ADDRESSED BEFORE AN VEHICLE ACCIDENT OCCURS DUE TO THIS PROBLEM. THANK YOU FOR YOUR TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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