Toyota Highlander Complaints (2013)

212 consumer complaints on file.

#10550635November 2, 2013
ENGINE, VEHICLE SPEED CONTROL
AT TOTALLY RANDOM TIMES, AFTER A FEW MILES OF DRIVING OR FROM A SLOW SPEED, VEHICLE HESITATES WHEN ACCELERATING. MOST ANNOYING AND DANGEROUS IS THE WAY IT DOESN'T RESPOND TO THE ACCELERATOR FOR A FEW SECONDS AFTER STOPPING AT A STOP SIGN OR STOP LIGHT OR WHEN GOING SLOWLY AS IN ENTERING THE FREEWAY. TOOK VEHICLE TO TOYOTA DEALERSHIP AND OF COURSE VEHICLE RAN FINE FOR THE TIME THEY DROVE IT. TECH CHECKED FOR ANY TROUBLE CODES AND NONE WERE FOUND. THIS PROBLEM SEEMS LIKE AN ACCIDENT WAITING TO HAPPEN. HAVE GOTTEN NOTHING BUT THE RUN-AROUND AND DENIAL FROM THE NATIONAL TOYOTA "CASE MANAGER". (AT FIRST I THOUGHT THIS HESITATION OCCURRED BECAUSE THE VEHICLE WAS NEW, BUT AFTER 5,000 MILES, I AM STILL EXPERIENCING THE SAME ISSUE AT RANDOM TIMES.) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548868October 22, 2013
EXTERIOR LIGHTING
WHEN THE HEADLIGHTS ARE ON DIM, VISIBILITY IS NOT ADEQUATE. A DISTINCT BLACK LINE APPEARS ACROSS THE HORIZON ABOVE WHICH THE DRIVER CANNOT SEE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548358October 18, 2013
VISIBILITY/WIPER, EXTERIOR LIGHTING
I PURCHASED THE TOYOTA HIGHLANDER IN DECEMBER OF 2012. IMMEDIATELY WE KNEW SOMETHING WAS WRONG WITH THE HEADLIGHTS. THEY ARE FOCUSED DOWN TOWARD THE ROAD AND HAVE A LINE OF "SHADE" ABOVE. THE HIGHLANDER LIGHTS ARE SO DIM, WE DON'T KNOW IF THEY ARE WORKING. WE ARE "OVERDRIVING" OUR VISIBILITY AT NIGHT AND WE CANNOT SEE ANY ROAD SIGNS BECAUSE THE LIGHTS ARE FOCUSED TO FAR DOWN THEY DO NOT ILLUMINATE SIGNS ON THE SIDE OF THE ROAD. IN ADDITION, IN HILLY AREAS, THEY ONLY ILLUMINATE THE BOTTOM OF THE HILL (AND THE SHADED PART IS ABOVE) SO YOU CANNOT SEE WHERE YOU ARE HEADED.THE TOPS OF THE HILLS ARE COMPLETELY BLOCKED BY THE "SHADED" PART. THIS IS A VERY DANGEROUS SITUATION! ALSO, THEY DO NOT GET WARM, SO THE SNOW AND ICE ACCUMULATES ON THESE LIGHTS AND OBSCURES VISIBILITY EVEN FURTHER! I HAVE OWNED MANY MANY CARS, INCLUDING SEVERAL TOYOTA'S AND HAVE NEVER HAD A HEADLIGHT PROBLEM. I DO NOT KNOW WHAT TO DO WITH THIS CAR AS I CANNOT DRIVE IT AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546569October 2, 2013
SERVICE BRAKES, VEHICLE SPEED CONTROL, AIR BAGS
PULLING INTO PARKING SPACE - BRAKES APPLIED - CAR LURCHED FORWARD (UNINTENDED ACCELERATION) - BRAKES DID NOT ENGAGE - CAR JUMPED THE CURB, CROSSED THE SIDEWALK AND HIT A TREE - AIRBAG DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10544457September 19, 2013
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
WHILE DRIVING TO MICHIGAN FROM ILLINOIS WHILE USING VEHICLE BUILD IN JBL NAVIGATION UNIT ON A NEWLY PURCHASED 2013 TOYOTA HIGHLANDER LIMITED WITH ONLY 300 MILES AT THE TIME, IN THE MIDDLE OF THE TRIP NAVIGATION UNIT REBOOTED/CRASHED AFTER COMING BACK UP THE PROGRAMMED DIRECTIONS WERE LOST, SINCE THIS NAVIGATION UNIT HAS A PROGRAMMED SAFETY FEATURE THE DESTINATION CANNOT BE RE-PROGRAMMED WHILE DRIVING, WE HAVE TO EXIT THE HIGHWAY AND STOP TO REPROGRAM THE DESTINATION AGAIN, ALSO THE SAME ISSUE HAPPENED ON THE WAY BACK. TOYOTA CUSTOMER SERVICE HAS BEEN CONTACTED AND THE CASE WAS OPEN (#1308280087) THEY ADVISE ME TO TAKE THE VEHICLE TO A DEALER, SO THE DEALER CAN CONTACT TOYOTA TECHNICIAN AND TRY TO ISOLATE AN ISSUE. SERVICE MANAGER CONTACTED THE TECHNICIAN WHO STATED THE PROBLEM HAS TO BE REPRODUCED; OTHERWISE THERE IS NOTHING THEY CAN DO. LOOKS LIKE THIS ISSUE ONLY HAPPENS ON LONG TRIPS, WHICH IS IMPOSSIBLE FOR THE DEALER TO REPRODUCE USING MY VEHICLE. TOYOTA CUSTOMER SERVICE HAS BEEN CONTACTED AGAIN ABOUT THE ISSUE; TOYOTA IS IGNORING THE PROBLEM THAT HAS BEEN REPORTED ON MULTIPLE FORUM SIDES AND UNWILLING TO WORK OUT A RESOLUTION BY DUPLICATING THE ISSUE IN-HOUSE. ALSO THE NAVIGATION UNIT DOES HAVE AN OUTDATED MAPS (HALF OF THE ADDRESSES THAT I HAVE ENTERED COULD NOT BE LOCATED) AND UPDATE IS NOT BEEN OFFERED AFTER THE COMPLAINT. JBL NAVIGATION SOFTWARE VERSION: 2.2.0 NAV ID: NQNA2011Q4. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544226September 18, 2013
ENGINE
WHEN TURNING LEFT OUT OF MY NEIGHBORHOOD I SLOWED DOWN AND THEN TRIED TO RETURN TO SPEED BUT THE VEHICLE HESITATED THEN SUDDENLY JERKED UP TO THE DESIRED SPEED. ONE OTHER TIME ON AN INTERSTATE I HAD TO SLOW DOWN BEHIND A TRUCK AND THEN WHEN I TRIED TO ACCELERATE BACK TO SPEED IN THE PASSING LANE THE CAR HESITATED FOR SEVERAL SECONDS AND AGAIN ACCELERATED RAPIDLY (CARS IN THE PASSING LANE HAD TO BRAKE QUICKLY. I COULD DESCRIBE OTHER TIMES BUT THE SAME THING (THE HESITATION AND THEN THE EXTREMELY RAPID ACCELERATION) I HAVE TAKEN IT DO THE DEALER BUT THEY SAID THAT THEY COULD NOT FIND ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537848August 29, 2013
ENGINE
THE VEHICLE HAS A HESITATION OR LACK OF ACCELERATION PROBLEM. IT OCCURS FROM A STOPPED POSITION OR A MOVING STATE. I HAVE HAD IT TO THE LOCAL TOYOTA DEALER 5 TIMES AND THEY HAVE NOT BEEN ABLE TO FIND THE PROBLEM. THEY WERE ABLE TO DUPLICATE THE PROBLEM. THEY HAVE BEEN IN TOUCH WITH TOYOTA BUT THEY SAY NO PROBLEMS EXIST, WHICH IS WHAT I HAVE COME TO EXPECT FROM TOYOTA CORPORATE. MY WIFE WAS ALMOST IN AN ACCIDENT ON THE INTERSTATE YESTERDAY, 08/28/2013. I WOULD ESTIMATE THAT THE PROBLEM HAS OCCURRED AT LEAST 10 TIMES SINCE WE PURCHASED THE VEHICLE IN JULY. THIS IS A SAFETY ISSUE. THANK YOU IN ADVANCE FOR YOUR HELP ON THIS CONCERN. ALSO, THE DEALERSHIP IS GOING TO GIVE US A LOANER TODAY AND POSSIBLY JUST LET US RETURN THE VEHICLE. THEY HAVE BEEN GREAT, PALMIERRO TOYOTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533705August 5, 2013
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
AT TOTALLY RANDOM TIMES, AFTER A FEW MILES OF DRIVING OR 100 MILES, VEHICLE HESITATES WHEN ACCELERATING. MOST ANNOYING AND DANGEROUS IS THE WAY IT DOESN'T RESPOND TO THE ACCELERATOR FOR A FEW SECONDS AFTER STOPPING AT A STOP SIGN OR STOP LIGHT. TOOK VEHICLE TO TOYOTA DEALERSHIP AND OF COURSE VEHICLE RAN FINE FOR THE 4 MILES THEY DROVE IT. TECH CHECKED FOR ANY TROUBLE CODES AND NONE WERE FOUND. THIS SEEMS LIKE A REAR-END ACCIDENT WAITING TO HAPPEN. FOR TEN DAYS WE HAVE GOTTEN NOTHING BUT THE RUN-AROUND FROM THE NATIONAL TOYOTA "CASE MANAGER". (AT FIRST WE THOUGHT THIS HESITATION OCCURRED BECAUSE THE VEHICLE WAS NEW, BUT AFTER 8,000 MILES, WE ARE STILL EXPERIENCING THE SAME ISSUE.) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533233August 2, 2013
VISIBILITY/WIPER
I TOOK DELIVERY OF A BRAND NEW TOYOTA HIGHLANDER LIMITED, WITH A DEFECTIVE WINDSHIELD. THERE WAS A DISTORTION IN THE GLASS WHICH CAUSED GREAT EYE STRAIN TO THE DRIVER. TOYOTA CORPORATE CLAIMED NOT TO KNOW ANYTHING ABOUT THIS. THE SERVICE MANAGER AT MY DEALERSHIP TOLD ME THAT THIS WAS HIS 3RD ON A HIGHLANDER. IT CREATED AN EFFECT SIMILAR TO WEARING THE WRONG PRESCRIPTION EYEGLASSES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526292July 23, 2013
ENGINE, VEHICLE SPEED CONTROL
VEHICLE HESITATES WHEN ACCELERATING. DOES NOT HAPPEN ALL THE TIME, WHEN TRYING TO GET VEHICLE UP TO HIGHWAY SPEED WILL DEPRESS GAS PEDAL AND NOTHING WILL HAPPEN FOR 3-4 SECONDS, THEN ALL OF A SUDDEN VEHICLE WILL SPEED UP. THIS ONLY STARTED TO HAPPEN AFTER 1300 MILES . TOOK VEHICLE TO TOYOTA DEALERSHIP AND OF COURSE VEHICLE RAN FINE, TECH. CHECKED FOR ANY TROUBLE CODES AND NONE WERE FOUND. ALSO SINCE THIS STARTED TO HAPPEN MY GAS MILEAGE HAS DROPPED FROM 18 MILES A GALLON TO 15 MILES A GALLON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519569June 12, 2013
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WHILE DRIVING ON THE HIGHWAY, MY SON OPENED THE REAR PASSENGER WINDOW, WHEN HE OPENED THE WINDOW THE NOISE AND PRESSURE ON OUR EARS WAS UNBEARABLE, IT WAS LIKE AN EXTREMELY LOUD HELICOPTER NOISE. WE EVEN TRIED OPENING OTHER WINDOWS IN THE CAR TO REDUCE THE PRESSURE AND NOISE, WHILE THE NOISE AND PRESSURE WERE REDUCED IT WAS STILL VERY LOUD AND DISTRACTING. I CALLED THE TOYOTA DEALER WHERE WE BOUGHT THE CAR AND HE SAID ALL CARS DO THAT AND TO JUST OPEN ANOTHER WINDOW TO RELIEVE PRESSURE. WHEN I TOLD HIM WE TRIED THAT AND IT DID NOT WORK HE DID NOT HAVE ANY OTHER ANSWERS. THE DEALER GAVE ME A PHONE NUMBER TO TOYOTA SERVICE, I CALLED THEM AND THE REP SAID SHE HAD CHECKED AND THEY HAVE NEVER HEARD OF ANYTHING LIKE THAT. AFTER CHECKING ON THE INTERNET I HAVE FOUND MULTIPLE INSTANCES WHERE OTHER PEOPLE HAVE HAD THIS ISSUE, THE NOISE IS SO LOUD IT ACTUALLY HURTS YOUR EARS DRUMS. IF WE WERE TOLD ABOUT THIS ISSUE WHEN WE WERE PURCHASING THE CAR I DOUBT THAT WE WOULD HAVE BOUGHT IT. THE NOISE AND PRESSURE START AT APPROX. 35 MPH AND GETS WORSE THE FASTER YOU GO AND ONLY WHEN 1 OR BOTH OF THE REAR WINDOWS ARE DOWN. TOYOTA GAVE ME A CASE NUMBER AND TOLD ME TO TAKE THE CAR BACK TO DEALER SO THEY CAN DUPLICATE THE ISSUE BUT THE DEALER WAS/IS ALREADY AWARE OF THE ISSUE. WE FEEL THAT TOYOTA NEEDS TO IDENTIFY THE CAUSE AND OFFER A REPAIR OPTION, OTHER THAN NOT USING THE BACK WINDOWS AS THAT IS OUR ONLY OPTION AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515185June 5, 2013
SERVICE BRAKES
MY WIFE WAS MANEUVERING THE SUV INTO SMALL AREA PARKING LOT ONTO A CORNER SPACE, ON THE FIRST FORWARD AND BACK MOTION TO MANEUVER THE BRAKE WAS OK, THEN ON THE SECOND MANEUVER THE BRAKE DIDN'T WORK AND THE TIRE WENT OVER THE CONCRETE PARKING BLOCK THEN HITTING THE STRUCTURE OF THE DOCTORS OFFICE. EARLY ON IN THE DAY I WENT TO THE TOYOTA DEALERSHIP TO PURCHASE A HITCH AND WHEN ABOUT TO LEAVE THE PARKING BRAKE DIDN'T RELEASE COMPLETELY, TOLD SERVICE GUY AND SAID TO GET A CLIP AND HE ALSO COMMENTED THAT THE DEALERSHIP WHERE I BOUGHT MIGHT INSTALL WIRING ON THE LEFT PANEL PUSHING THE PLASTIC PANEL WHICH BLOCK THE RELEASE OF THE PARKING BRAKE. ORDERED THE CLIP TO HOLD THE PLASTIC. BY THE WAY THE TRUCK WAS PURCHASE IN JANUARY 2013 AT A TOYOTA DEALERSHIP IN SACRAMENTO. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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