Tesla Model Y Complaints (2022)

874 consumer complaints on file.

#11542805September 5, 2023
STRUCTURE:BODY, VISIBILITY/WIPER
I am writing to formally submit a complaint against the Tesla Service Center in Rockville, Maryland. My concerns relate both to a potential safety issue and the subsequent handling of repairs to my vehicle. 1. **Safety Concern:** On 08/25/2023, the driver-side window of my Tesla vehicle shattered spontaneously without any evident external cause. This sudden malfunction while the car was in use is alarming, representing a significant safety concern for passengers and other road users. I believe that such a defect warrants immediate attention, especially if this is a recurring issue among other Tesla vehicles. 2. **Unsatisfactory Service Post-incident:** After bringing my vehicle to the service above center for repairs, I was relieved that the window issue would be addressed under warranty. However, when my car was under Tesla’s care, another Tesla customer hit and damaged it within their premises. What is profoundly distressing is how the service center addressed this matter. Instead of accepting responsibility for an accident that happened in their domain, they deflected responsibility, advising me to coordinate with the other car owner for repairs. This has not only added to my inconvenience, but it has also cost me additional time off from work to address damages that were not my fault. Moreover, now I am faced with being without my vehicle for an extended period, given that the body shop estimates a 4-5 day repair timeline. In total, I have been without my car for nearly two weeks due to the initial window concern and the subsequent collision. This situation has raised concerns about the structural safety of Tesla vehicles and the integrity and responsibility of their service centers. Such a dismissive approach to customer care is unexpected from a brand of Tesla's stature. I strongly believe that no customer should face such challenges and inconvenience, especially when entrusting their vehicle to a service center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542771September 5, 2023
TIRES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
GOODYEAR TIRE, 255/40R20 101W XL I have had to replace 5 tires on my Tesla in 13 months. 3 were from nails, one was from running over a pothole and one was flat from an unknown cause. I have been told by multiple people in the car maintenance field that the tires are not appropriate for the weight of the vehicle therefore are far more prone to imbedded nails and other spontaneous road hazards. I only do basic city driving and avoid industrial/construction zones when able. Also, 2 out of the 5 times I have had a tire with low pressure, the vehicle has indicated the wrong tire. For example, the most recent incident showed my tire pressure at 23 in the front driverside tire, when checked manually the pressure was reading 45 psi in that tire. Went to Tesla and they confirmed the sensor needed to be replaced and made an appointment to have that fixed in 2 weeks when they were available. I continued to drive the vehicle since I was told it “was just a sensor”. The next day, the passenger rear tire was flat but indicated appropriate pressure for that tire on car’s reading. I was horrified that I continued to drive on a low tire for an entire day and did not know because the car was indicating the wrong tire was low in pressure. This could’ve resulted in a blow out or other threat to my safety. Supposedly my sensors have been replaced when I have asked for them to be but the sensors reading the wrong tire pressures is a chronic issue. Tesla is aware the tires are prone to flats, which is why they will not sell you tire coverage. I feel unsafe in this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542468September 4, 2023
SEAT BELTS
Seatbelt mechanism stopped latching and would not buckle. This puts everyone in the car in a very unsafe situation. Only way to request help is through Tesla app but no response from their support team. My seatbelt latch mechanism is still broken.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541815August 31, 2023
ELECTRONIC STABILITY CONTROL (ESC)
The contact rented a 2022 Tesla Model Y. The contact stated that while his wife was driving approximately 55-65 MPH, the vehicle started swerving to the left and to the right. The failure occurred while driving towards oncoming traffic. The contact stated that his wife was able to regain control of the vehicle and pulled into the nearest driveway. Hertz Rental Car was contacted and had the vehicle towed. The contact was provided another rental car. The contact was informed that a software update was needed; however, the contact was unaware if the vehicle was diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 33,071.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540163August 22, 2023
VEHICLE SPEED CONTROL
While driving with the adaptive cruise control engaged, the car has suddenly braked (hard) when the associate optical system encountered a shadow or some anomaly on the road ahead. This "phantom braking" has occurred numerous times on our vehicle, and speaking with our son who also has a Tesla Model Y, he has experienced the same behavior. To date, I have not contacted Tesla, due to the intermittent nature of the problem, and trouble getting a response from their website. For the time being, I will not use the adaptive cruise control if there is another car within several hundred yards behind me in order to avoid a rear-end collision incident. My understanding is that Tesla removed the radar input component of adaptive cruise control, which would have prevented this type of behavior. A prospective fix is to restore a radar sensor input to the system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538537August 15, 2023
EXTERIOR LIGHTING
Passenger side lights flashes and flickers on / off after firmware update. This has been confirmed by Tesla Service as a “known issue” of the most recent software update 2023.26.7. I have a video of this flickering. There was no warning prior to the failure. This has been reported to Tesla. Representative said they won’t come out to service the vehicle because “there is nothing for them to fix (physically)” as it is a “firmware issue” and will be fixed with an update. However the fix is currently not available and Tesla is still working it. This renders the car undriveable at night. The flickering lights incite road rage from others who don’t understand the flashing is unintentional and not a sign of annoyance. As a result, we were subjected to road rage from other cars when the light on the car suddenly starts flashing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538516August 14, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
During a recent road-trip we experienced “phantom braking” twice while our cruise control was engaged. The first episode occurred on 8/4/23 when we were on a 4 lane highway (395) just north of Reno. Fortunately no other vehicles were close to us, the car suddenly decelerated from 75 to 40 mph pulling to the right. The second episode, on 8/7/23, with similar road circumstances. the sudden braking occurred while using cruise control, but this time took us from 75-0 pulling us to the right. Our luggage flew forward, tires screeched, and we smelled rubber/brakes?? when we got out to pull back the contents of the cargo space. It was very frightening. I have since read of many similar incidence occurring with Tesla’s tied to self driving and cruise control. After an assessment at the local Tesla dealership (Bend, OR) today they found nothing wrong with the car but acknowledged that the phantom braking is occurring and Tesla engineering is “working on it”. Unfortunately there doesn’t seem to be a way for consumers to opt out of the Autopilot (adaptive) portion of cruise control. We feel this is a dangerous situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538506August 14, 2023
SEATS, VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driver seats heat up on its own. Windows go up and down on its own. Front collision sensor beeps with no cars nearby. Wipers issues. Back up camera issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538417August 14, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM
Windows fail to roll up and stay closed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537972August 11, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VEHICLE SPEED CONTROL
Phantom braking multiple times at highway speeds while on a 3840 mile road trip. Autopilot including cruise control were on. The car would suddenly brake very hard. I don't know if it would have stopped completely or not because I always took control immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537385August 9, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, UNKNOWN OR OTHER
During auto pilot or cruise control the vehicle suddenly brakes causing a sudden deceleration with no obstacles or obstruction! Phantom braking! Happens several times during a trip.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537217August 8, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While traveling at highway speeds from Colorado to Texas and from Texas back to Colorado my car continuously slammed on the brakes without warning while the autopilot(cruise control) was engaged. There was no visible evidence or object in common for each event. What made this dangerous is any untied objects in the car would shift forward and the vehicles behind me would have to slam on their brakes as well. On a few occasions it changed lanes with no cars in front of me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536764August 6, 2023
SEAT BELTS
The seat belt doesn't work. It buckles in but doesn't lock
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536150August 2, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Speed control set to 65MPH car suddenly stops , with nothing in front of it. I needed to step on accelerator to have car move forward. This has happened many times. Safety, I have notified Tesla, They have not corrected problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536146August 2, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2022 Tesla Model Y. The contact stated while driving 74 MPH with the cruise control activated, the vehicle experienced phantom braking and decelerated to 20 MPH before returning to normal operation. The contact stated that the failure recurred three times. The contact stated that moments later with the cruise control still activated, the vehicle seemed to enter self-driving mode independently, briefly taking control of the steering wheel. The contact stated that the vehicle jerked erratically as if attempting to avoid a crash however, there was no other vehicles or objects nearby. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 14,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535725August 1, 2023
STRUCTURE:BODY:BUMPERS
The contact owns a 2022 Tesla Model Y. The contact stated after driving approximately 5 MPH through a puddle of water on a rainy day, the contact arrived at the residence and parked the vehicle. The contact became aware that the rear bumper and an unknown part underneath the bumper had detached and were hanging down. The contact also became aware that there was water intrusion into the rear of the vehicle and the floor carpet was wet. The vehicle was towed to a Tesla Service Center to be diagnosed. The Tesla Service Center informed the contact that the vehicle was missing parts that were not in stock. The Service Center referred the contact to a Tesla Collision Center for assistance. The contact was informed there would be a cost charged for the repair. The manufacturer was notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was 7,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534809July 27, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS, UNKNOWN OR OTHER
The proximity sensor alerts do not work with Tesla vision and resulted in a minor collision with adjacent vehicle while manually parking. With the removal of the ultrasonic sensors from the alert system, Tesla is not reliable anymore for distance warning and is responsible for accidents to to the false sense of confidence provided by that system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533918July 23, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While on both adaptive cruise control and autopilot the vehicle suddenly and dangerously emergency braked on a clear and open freeway with no visible cars or obstacles in sight. Our safety was compromised as it caused us to almost lose control of the vehicle and terrified the passengers. Had there been any vehicles behind us it would have possibly caused a collision at high speed. Have not taken the vehicle back to the dealership yet but others I know with a Tesla have had similar experiences and the dealer has been unhelpful. The vehicle had only around 1200 miles on it and shows no other signs of issues or warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532870July 17, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While in simple autopilot mode (not full self driving) the vehicle had two episodes of phantom braking at freeway speeds of 80 mph. On one occasion it applied the brakes when a car passed me going in the same direction. On the other occasion there were no vehicles anywhere in the vicinity and it applied the brakes for no reason. I took the car to the Tesla service center and they said they are aware of the phantom braking issue but have no fix for it. They recommended I use the autopilot again and file a report at exactly the time it occurs again. So, basically risk getting killed so I can file a report for them for a problem they can't fix. The car brakes without any warning whatsoever. It's absurd, Tesla claims full self driving cars and they can't even get simple adaptive cruise control to work safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531814July 12, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, ELECTRICAL SYSTEM:ADAS
The contact owns a 2022 Tesla Model Y. The contact stated that on three separate occasions, while driving at approximately 75 MPH with the ADAS and Adaptive Cruise Control activated, the vehicle experienced phantom braking with the accelerator pedal depressed. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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