Tesla Model Y Complaints (2022)

874 consumer complaints on file.

#11552446October 29, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN
Vehicle started reversing from a parallel parking spot to get enough room in front to exit. Once vehicle reversed enough to exit the parking spot driver confirmed vehicle was switched to drive. Accelerator was pressed and vehicle moved backwards instead of forward. Street was flat and vehicle was stationary from when drive was selected and before accelerator was pressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552009October 26, 2023
UNKNOWN OR OTHER
Ever since I bought my car, the mat under the brakes and accelerator jams under them, I can get jammed and prevents me from operating them. I had a Lexus and that car was recalled because of car mat jamming problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552006October 26, 2023
VISIBILITY/WIPER
Since I have been driving my car, automatic wipers always worked. On Saturday, they refused to work. I could not see while driving. I called Tesla, and they say they know this is a problem but cannot tell me when it will be fixed. I was told lots of other people have this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551693October 24, 2023
STEERING
While stopped at a stoplight, the assisted steering feature stopped working. It was incredibly difficult to steer my car safely off the street, and was fortunate to not end up in an accident. I took my car to Tesla to be serviced, and they told me that they couldn’t re-create it, and it was most likely a one time issue, disregarding that other Teslas have been recalled for a similar issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550766October 19, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving at night with the cruise control on, the emergency braking system engaged. It appeared that the road surface went from dark to a lighter color.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549975October 14, 2023
VISIBILITY/WIPER
We have had our Tesla back at at Tesla service center twice pertaining to the HVAC system not delivering airflow needed for proper cooling and defrosting of the windshield. Tonight we were unable to drive because the front window was fogged over and the HVAC system would not de-fog the glass. There was little or no heat being applied to the glass in HI defrost mode. It was necessary to use a rag to wipe the glass so we could continue driving. We live in Northeast Ohio and I’m afraid that when we get snow or ice on the windshield that we will have a serious safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549956October 14, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Phantom breaking problem with Tesla Y occurred on I90 between Rapid City and Sioux Falls SD, June 2nd between 1 and 2 pm when my wife and I were traveling across country. I was passing a semi-truck in the left lane and traveling at about 80 mph (the speed limit) with a pickup truck following me. I was using TACC (assisted cruise control) without the Autosteer function, when the Tesla Y slammed on the breaks. It was a panic type of stop and everything in the back seat flew forward and both my wife were shaken. I quickly pressed on the accelerator and was able to increase our speed quickly, but we were almost rear ended by the pickup truck that was following us. I noticed the semi-truck was all red on the Tesla screen and I assume the Tesla computer thought it was a potential collision. After passing the truck I pulled into the right lane. The pickup behind passed me pulled into the right lane and then proceeded to break while he was in front of me. He was not happy and I could not blame him. This almost caused a road rage incident as well. thankfully nothing happened but it was very close to becoming an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549439October 11, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Full self driving (FSD), when engaged on the freeway, occasionally causes needless hard braking (phantom braking). This happens randomly and without warning. When this occurs, I and others road users are at increased risk of an accident and serious injury and/or death. Since there has been no accident the vehicle has not been inspected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548968October 9, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Our High voltage battery died on the side of a highway, stranding us until a tow arrived at 4am. During this time, the onboard hazard lights were activated, and no other vehicle systems besides the standard interior features were active. The low voltage battery died within 35 minutes of the high voltage battery. After the low voltage battery died, we were left on the side of the highway at 4am with no active hazard lights, the emergency vehicle door openers were required to be used, however, the windows were rendered unusable, so the doors could not be effectively shut without risking damage to the windows. Having zero hazard or external lighting emitting from the vehicle after just 35 minutes at 4am on a dark stretch of highway put us in an extremely dangerous situation, and in our opinion, the hazards should have functioned for at least 2-3 hours. The vehicle has since been repurchased from the manufacturer as a lemon due to other unrelated issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548312October 4, 2023
SUSPENSION
Here is a Tesla Model Y in the junkyard. [XXX] The front wheel has wrenched itself off. This phenomenon is known as Full Self Whomping. The car has not been in a crash, no air bags have deployed and there is no other damage to the car apart from the wheel going walkabout. The top ball-joint has simply popped apart which indicates woefull manufacturing and lack of quality control. It is fortunate that this car is still intact and available for inspection by your highly skilled and dedicated experts. In most cases the Full Self Whomping leaves only a mangled blood splattered wreck so that it is hard to prove it was caused by a whompy wheel. This is an opportunity to get out of the office and go to see for yourselves. Please note that I am not the owner. I am simply trying to prevent more loss Dummy USA address used to satisfy your website requirements. My genuine contact details are included with this submission. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547947October 3, 2023
STRUCTURE:BODY
The contact owns a 2022 Tesla Model Y. The contact stated while driving over a water puddle, she heard an abnormally loud, scraping noise coming from the vehicle without warning. Once the contact made it to the residence, she discovered that a part of the undercarriage had detached from the vehicle. Due to the failure, the contact had the vehicle towed to a Tesla Service Center where she was later provided an estimate for the repair; however, the contact was never informed or given an explanation as to the cause of the failure. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was approximately 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547355September 29, 2023
UNKNOWN OR OTHER
There is a bug in the browser that Tesla includes in all of their vehicles that allow people to play videos/movies while driving. Someone sells a device that takes advantage of this bug: https://teslaandroid.com/ The browser needs to be update to prevent this, as it is a major safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546960September 27, 2023
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS, LANE DEPARTURE: BLIND SPOT DETECTION
On 9/4/23, I encountered a serious malfunction with my Model Y. The issue in question involved the vehicle crashing into a wall on the top level of a parking structure while using the “Smart Summon” feature in Tesla’s mobile app. The “Smart Summon” feature allows you to use the Tesla app to retrieve the vehicle and have it move to your location (within 12 meters) while you are standing outside of the vehicle. This malfunction rendered the vehicle unsafe to drive and significantly affected its performance. I immediately contacted Tesla's customer support and was advised to take my vehicle to the nearest Tesla Service Center or certified repair service center. The Tesla Service Center located in West Covina, CA, performed a diagnostics inspection and technicians said that due to the “Smart Summon” feature being a beta version, they do not take responsibility for the damage caused. I explained that the “Smart Summon” feature was first released in 2016 and that it’s original feature design is for the vehicle to stop completely if it detects any objects in its path of travel. I also raised the question on what if it was our children or any other pedestrian that could have been injured. I would like to emphasize that my Model Y is only 1.4 year old, purchased in April 2022 and it has been meticulously maintained according to Tesla's recommended guidelines. It is perplexing and disheartening to learn that a significant malfunction, seemingly unrelated to any neglect or misuse on my part, would not be covered by Tesla's warranty. I understand that warranties have limitations, but I firmly believe that the malfunction I experienced falls well within the scope of what should be covered. This situation has placed an unexpected financial burden on me, as the estimated repair costs are substantial at almost $8,000. It also raises questions about the reliability and durability of Tesla vehicles. I kindly request your time and assistance in the matter.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11545676September 20, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When using cruise control my Model Y will randomly slam on the brakes for no reason. Latest incident was on a two lane highway (HWY 395 in CA) at 1pm. Sunny with perfect visibility. Road condition was no problem. No visual obstacles anywhere that would confuse the cameras. Zero reason for the brakes to be slammed. Luckily there were no cars around me. Especially behind me. This is a common occurrence and very dangerous. This could easily cause someone to rear end me as this happens in spots this shouldn’t and when you least expect it. This has been an issue people have been complaining about for awhile now with no fix. Please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545518September 19, 2023
STEERING
State UNKNOWN When I was driving in the freeway from (Sacramento to bay area) last Saturday (09/16/2023) around 6:15PM in I 80 with my friend and tried to change the Auto pilot mode/Cruise control, immediately the vehicle severely steered and vehicle about to go left side and right side in a couple of seconds ( I thought almost lost control). Luckily got the control back. It was about to crash into another lane and luckily no vehicles were nearby. I searched the issues and found out that this issue already reported by many people.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545453September 19, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The vehicle has suddenly applied automatic emergency braking on numerous occasions when there is no obstruction in the road or potential emergency situation. This often occurs multiple times per trip on longer trips (multiple hours of driving). It seems to happen regardless of whether Autopilot is activated or just cruise control. It seems much more common on hot, sunny days when highway mirages are present but it occasionally happens due to some shadow conditions. None of these situations have resulted in compromised safety but that might have been different if there had been a vehicles immediately behind us. The brakes are applied without warning and the vehicle decelerates rapidly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544998September 17, 2023
LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
There was an update last night on my Tesla model y. I've noticed two episodes of phantom breaking after this update this morning when I was driving to work. There was a truck in the next Lane but the car hit the brakes all of a sudden on the highway when the autopilot was on active. It was at a curve on the highway. I'm assuming the car thought that the truck was moving into my lane leading to sudden activation of brakes. This could have been dangerous. Fortunately there was nobody behind me and we were safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544632September 14, 2023
ELECTRICAL SYSTEM
My dual engine Model Y had bilateral engine failure about 1 month after purchase. While driving on highway, first 1 engine failed, then somehow drove to parking where 2nd 3ngine stopped . Concerned that 2 engines could stop working in 1 month old new Tesla Towed to Tesla repair Correction: Inverter - Front Drive Unit (Remove & Replace) Correction: Pyrotechnic Battery Disconnect (Remove & Replace) Parts Replaced or Added Part Quantity DISCONNECT,BATTERY,PYRO. (1064689-00-J)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544629September 14, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Tesla Incident 9/8/2023 My Tesla Y started moving backwards suddenly while I was driving forward after I accidentally flicked the right drive lever, mistaking it rain wipers. I driving on Henry Hudson parkway in NYC. It was back to back traffic on HHP. The Tesla started racing backward despite my foot off the gas, and I barely had time to brake . Luckily, traffic was very slow due to rain and carbehind had stopped and it was not damaged at all. However, my Tesla trunk was damaged. I am very worried that the car could go from moving forward to backward with accidental flick on the drive lever
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11543955September 11, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Many occurrences of phantom braking have occurred since I purchased the vehicle several months ago. I was driving on I-5 in California with the cruise control set at 70mph, then changed lanes from left lane to right lane with about 5-6 car links from the semi truck to the rear in the right lane. The emergency braking feature engaged with no vehicles in front of me in either lane for at least 500 yards. The semi truck locked up its breaks to avoid rear ending me. I applied the accelerator as quickly as possible and when I did the semi was approximately 3 feet from crashing into the rear of my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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