Suzuki XL7 Complaints (2008)

74 consumer complaints on file.

#10428275October 3, 2011
STEERING
MY RACK AND PINION WAS REPLACED UNDER WARRANTY 8/2010 AT 30,000 IT WAS MAKING A ZIPPING NOISE. A YEAR LATER AT 47,000 THE SAME PROBLEM HAS HAPPENED AND SUZUKI REFUSES TO COVER THE 1000.00 REPAIR. I HAVE CALLED NUMEROUS TIMES WITH NO HELP. I AM OUTRAGED BECAUSE THIS PROBLEM IS KNOWN TO SUZUKI AND THEY DONT CARE! EVEN THE DEALERSHIP HAS TOLD ME THAT THEY HAVE REPAIRED THIS MANY TIMES IN OTHER SUZUKI XL7 WITH THE SAME ISSUE. SUZUKI CLAIMS THE CAR IS STILL SAFE AND IT IS ONLY A NOISE ISSUE BUT I DONT FEEL SAFE, ITS THE STEERING!! I GUESS THEY EXPECT US TO KEEP DISHING OUT MONEY FOR SOMETHING THAT IS KNOWN FAULTY AND OBVIOUSLY KEEPS REOCCURING.IT IS ALSO OBVIOUS THE REPAIRS ARE BEING DONE WITH THE SAME FAULTY PART THE CAR WAS MANUFACTURED. SUZUKI NEEDS TO STEP UP TO THE PLATE AND TAKE RESPONSIBILITY FOR THERE MISTAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417827August 7, 2011
TIRES
DRIVING ON I 86 NEAR THE ELMIRA, NY AIRPORT AND THE TIRE ALERT SENSOR ON DASH PANEL SHOWED LOW AIR PRESSURE IN THE REAR TIRE. I SLOWED DOWN TO GET OFF THE NEXT EXIT TO CHECK THE TIRE AND WITHIN A MINUTE THE TIRE BLEW. I GOT OUT OF THE VEHICLE AND THE TREAD HAD SEPARATED FROM THE WHEEL. I HAD TO REPLACE ALL OF THE TIRES ON THE VEHICLE. I HAVE PICTURES OF THE TIRE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413193July 17, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I TOO HAVE 2008 XL7, THAT REQUIRED SERVICE DUE TO ENGINE LIGHT COMING ON WITH TICKING NOISE. I TOO WAS TOLD IT WAS DUE TO IMPROPER OIL FILTER BEING USED. MY CAR HAD LESS THAN 21,000 MILES. MY CAR HAD BEEN SERVICED AT SPEED LUBE IN MT. VERNON, IL. IF SUZUKI KNEW THERE WAS A PROBLEM WITH IMPROPER OIL FILTERS, WHY WERE THE OWNERS NOT ADVISED OF THIS PROBLEM WITH A BULLETIN NEWS LETTER. ONLY THE DEALERSHIP WAS AWARE OF THIS PROBLEM. I TOO SPENT APPROX $1500 TO HAVE MY CAR REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411508July 8, 2011
STEERING
TL* THE CONTACT OWNS A 2008 SUZUKI XL7 LIMITED. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS AND MAKING A TURN, HE WOULD HEAR A WINDING NOISE FROM THE STEERING. THE VEHICLE WAS THEN TAKEN TO A DEALER AND THE CONTACT WAS INFORMED THAT THE STEERING RACK HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. APPROXIMATELY ONE YEAR LATER THE FAILURE RECURRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,300. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399785May 10, 2011
EQUIPMENT:APPLIANCE:AIR CONDITIONER, VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2008 SUZUKI XL7. THE CONTACT STATED THE ACCELERATOR PEDAL BECAME STUCK AND HE HAD TO PLACE HIS FOOT UNDER THE PEDAL IN ORDER TO LIFT IT UP. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE CONTACT WAS CONCERNED BECAUSE THE FAILURE OCCURRED WITHOUT A WARNING. THE CONTACT ALSO STATED THE AIR CONDITIONER IN THE VEHICLE STOPPED WORKING WHEN THE ACCELERATOR STARTED STICKING. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392611March 23, 2011
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2008 SUZUKI XL7. THE CONTACT STATED THAT WHILE DRIVING OR IF THE ENGINE WAS IDLE THE VEHICLE WOULD SHAKE AND MAKE A LOUD TICKING NOISE. THE FAILURE CAUSED THE CHECK OIL LIGHT AND THE CHECK ENGINE LIGHT TO ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR THE REPAIRS AND THE VEHICLE CONTINUED O HAVE THE SAME PROBLEM. THE DEALER CONTINUED TO REPAIR DIFFERENT PARTS OF THE VEHICLE BUT NOT THE CORRECT PART TO STOP THE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE OIL FILTER THAT WAS BEING USED TO CHANGE THE OIL DISINTEGRATED, BROKE UP IN BIG PIECES AND BECAME STUCK IN THE ENGINE. THE REPAIR COST WILL BE $1600 IN ORDER TO TAKE THE VEHICLE APART TO DETERMINE THE CORRECT WAY TO REPAIR THE VEHICLE. THERE WERE NO RECALLS OR WARRANTIES RELATED TO THE FAILURE. THE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373384December 29, 2010
UNKNOWN OR OTHER
RUNAWAY SUZUKI 2008/XL7 WOULD NOT STOP FULL ENGINE REV, FROM 50 TO 90+ IN FEW SECONDS. BOTH FEET ON BRAKES, FINALLY POPPED ENGINE INTO NEUTRAL. GOT TO SIDE OF HIGHWAY, ENGINE FINALLY REVVED DOWN, KILLED ENGINE. ENTERING HIGHWAY AT NORMAL SPEED. HAD SUZUKI ROADSIDE SERVICE TOW CAR TO DEALER IN, MANCHESTER, NH. CALLED SUZUKI OF AMERICA AND TOLD THEM OF PROBLEM. GOT MY CAR BACK ON THE 28TH, OUT OF TOWN, WAS READY ON THE 22ND OF DECEMBER. ALSO TALKED TO SUZUKI TECH REP FOR NEW ENGLAND. TOLD ME TO PUT HIS NUMBER INTO MY PHONE, IN CASE HAPPENED AGAIN. GOT ALL KINDS OF NEW PARTS, WINTER WEATHER MATS AND CAR DETAILED, FREE RENTAL. NOTHING ABOUT THIS WAS/IS NORMAL. HAVE NEVER HAD FREE ANYTHING WITH A PROBLEM WITH A CAR. BUT, THEN HAVE NEVER BEEN FLYING DOWN THE HIGHWAY WITH BOTH FEET ON BRAKES AND STILL GAINING SPEED. I DIDN'T CALL THE STATE TROOPERS AS I HAD BOTH HANDS FULL. DID CALL MY HUSBAND. I DID START THE CAR AND DRIVE REALLY, REALLY SLOW TO NEAREST OFF RAMP AND HOME. BOTH MY HUSBAND AND I DROVE THE CAR TODAY ON THE HIGHWAY AND BOTH AGREED IT FELT AND DROVE DIFFERENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366757November 18, 2010
POWER TRAIN, ELECTRONIC STABILITY CONTROL (ESC), TRACTION CONTROL SYSTEM
INITIALLY STABILITY CONTROL OFF WARNING MESSAGE LIGHT LIT UP AFTER STARTING ENGINE--ONCE EVERY COUPLE OF WEEKS--MESSAGE DISAPPEARED W/I 5 SECONDS. THEN TRACTION CONTROL OFF, STABILITY CONTROL OFF, SERVICE TRACTION CONTROL, SERVICE STABILITY CONTROL, AND AWD OFF MESSAGES ON EVERY START UP AND IS CONSTANT UNTIL CAR IS TURNED OFF COMPLETELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359227October 5, 2010
STEERING
I HAVE A PROBLEM WITH MY SUZUKI XL7 2008 VIN/SERIAL [XXX]. THE POWER STEERING IS LEAKING FLUID AND HAVE TO REFILL IT CONTINUOUSLY. THE WHEEL MAKES NOISE WHEN I MAKE TURNS AND ALSO IS BECOMING HARD TO MANEUVER. I TOOK MY VEHICLE TO THE SOUTH DEERFOOT SUZUKI DEALER AT 7220 RAILWAY ST SE CALGARY, AB T2H 3A8 (1-888-284-1809), CANADA ONCE I NOTICED THIS PROBLEM. AT THAT TIME I HAD 62,000 KM (38520 MILES) ON THE VEHICLE. THEY COULD NOT FIND ANY PROBLEMS. AFTER I GOT TIRED OF REFUELING THE POWER STEERING FLUID, I TOOK IT TO THE DEALER AGAIN. THIS TIME I HAD 65,000 KM (43390 MILES). THEY FOUND THIS TIME ABOUT THREE POSSIBLE PROBLEMS, BUT SINCE THE WARRANTY OF THIS VEHICLE HAD EXPIRED, I WAS TOLD THAT I WOULD BE RESPONSIBLE FOR THE REPAIRS. NOW, THE LEAKING, THE NOISE, AND THE MANEUVER HAVE BECOME MORE CRITICAL. I TOOK THE VEHICLE TO A PRIVATE MECHANIC SHOP. THEY FOUND THAT THE PROBLEM COULD BE A SEAL DAMAGED WHICH CONNECTS TO FRONT SIDE TIRE (THE DRIVER SIDE)AND RECOMMENDED ME THAT SINCE THE VEHICLE STILL NEW (2008) I SHOULD CONTACT CHACON SUZUKI ABOUT THE WARRANTY. I ALSO HAD CONTACTED NICHOLAS ROCKWELL, FIXED OPERATIONS MANAGER SOUTH DEERFOOT SUZUKI ABOUT A POSSIBLE POWER STEERING RECALL WITH SUZUKI XL7 2006 THAT COULD BE APPLICABLE TO MY SUZUKI 2008. I HAVE FILED A RECALL COMPLAIN WITH NHTSA AND I HAVE CONTACTED SUZUKI CANADA IN ONTARIO. I HAVE BEEN RECOMMENDED TO CONTACT THE CHACON SUZUKI DEALER AT 3566 I-35 S, NEW BRAUNFELS, TX 78132 PHONE: 830-624-7000 AND THE SOUTH DEERFOOT SUZUKI DEALER DAVID BAKER DEALER PRINCIPAL [email protected]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356512September 20, 2010
LATCHES/LOCKS/LINKAGES
LAST MONTH IN AUGUST MY HUSBAND STAYED IN THE CAR WHILE I RAN INTO STORE, OUT OF HABIT I LOCKED THE DOOR WITH THE AUTO LOCK CONTROL. I LIVE IN FLORIDA AND THE TEMPERATURE IN AUG. IS EXTREMELY HOT. AFTER A LITTLE WHILE HE WENT TO OPEN THE DOOR AND COULDN'T OPEN THE DOOR OR ROLL THE WINDOWS DOWN IT WAS ALL LOCKED UP. HE DIDN'T HAVE HIS KEYS TO MY CAR ON HIM AND TO TOP IT OFF HE HAS CLAUSTROPHOBIA. WHEN I CAME BACK TO THE CAR HE WAS BLASTING THE HORN AND SCREAMING AT ME FOR LOCKING HIM IN. HE DID NOT HAVE HIS CELL PHONE ON HIM THAT DAY EITHER. I TOLD HIM TO JUST UNDO THE LOCKS. HE TRIED. I DIDN'T BELIEVE HIM SO HE LOCKED ME IN THE SAME WAY. I COULD NOT GET OUT EITHER. HE WOULD HAVE HAD TO KICK THE WINDOW OUT TO GET OUT. HE IS SO TRAUMATIZED OVER THE EVENT THAT HE HAS NIGHTMARES OVER IT. THIS IS A REALLY BAD SAFETY FEATURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348961August 12, 2010
STEERING:RACK AND PINION
TL*THE CONTACT OWNS A 2008 SUZUKI XL7. WHILE DRIVING APPROXIMATELY 2 MPH, THE CONTACT ATTEMPTED TO PARK THE VEHICLE AND THE STEERING WHEEL BEGAN TO EXHIBIT A LOUD NOISE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN INFORMED THAT THE FAILURE WAS CONTRIBUTED TO THE MANUFACTURERS FAULTY DESIGN OF THE RACK AND PINION. THE PART WAS UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348294August 9, 2010
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL*THE CONTACT OWNS A 2008 SUZUKI XL7. THE CONTACT STARTED THE VEHICLE AND THE GEARS WOULD NOT SHIFT INTO REVERSE. THE AIR BAG AND THE ENGINE LIGHT ILLUMINATED ON THE DASHBOARD. SHE ATTEMPTED TO MOVED THE GEAR SHIFT AROUND BUT IT WOULD NOT MOVE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE DEALER ADVISED THE CONTACT THAT THERE WAS A SHORT IN THE GEAR BOX FUSE. THE VEHICLE WAS DRIVEN TO HIS RESIDENCE. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO THE DEALER WHO STATED THAT THE PANEL HAD BLOWN A 100 AMP FUSE AND THE DRIVER'S SEAT HAD ALSO MALFUNCTIONED. THE FAILURE MILEAGE WAS 75,136. THE CURRENT MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343483July 15, 2010
STEERING, STEERING:HYDRAULIC POWER ASSIST SYSTEM
POWER STEERING WHEEL HARD TO CONTROL. POWER STEERING WHEEL MAKES NOISE. POWER STEERING FLUID GETS VERY LOW. NEEDS TO BE REFILLED VERY OFTEN. I HAVE BEEN INFORMED ON THE NHTSA WEBSITE THAT THERE IS A RECALL FOR THE VEHICLE SUZUKI XL7 2006. THE RECALL IS #10V250000 STEERING HYDRAULIC POWER ASSIST-PUMP POTENTIAL UNIT AFFECTED #46549. MY VEHICLE IS SUZUKI XL7 2008. I HAD THIS VEHICLE INSPECTED AND CONFIRMED THE SAME PROBLEM AS THE SUZUKI XL7 2006 AND AGREED THAT DRIVING THIS VEHICLE IS UNSAFE AND POTENTIAL DANGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233343July 7, 2008
AIR BAGS:SIDE/WINDOW
SIDE AIRBAGS MALFUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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