Suzuki SX4 Complaints (2012)

40 consumer complaints on file.

#10927604November 23, 2016
AIR BAGS
BOTH AIRBAGS FAILED AT THE SAME TIME I CONTACTED SUZUKI AND THEY REFUSE TO DO ANYTHING. FRIENDS OF MINE OWN SAME CAR AND THEY RECEIVED A RECALL I DID NOT.. TOOK CAR TO DEALERSHIP THEY CAN NOT FIGURE OUT WHY BOTH FAILED AT THE SAME TIME TOLD ME SUZUKI SHOULD REPLACE BOTH SEATS.. DRIVER AND PASSER SEAT.. AS THIS IS A MAJOR SAFETY ISSUE THAT COULD CAUSE DEATH OR INJURY AND THIS IS NOT PART OF MAINTENANCE OR WEAR ... THIS IS ABOUT SAVING LIVES,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927171November 21, 2016
AIR BAGS
THE MAT THAT YOU SIT ON THAT TURN ON THE SAFETY AIR BAGS FAILED CONTACTED SUZUKI THERE IS A RECALL BUT REFUSE TO FIX MINE.. FOUR OF MY FRIENDS OWN SAME CAR AND THEY RECEIVED THERE RECALL FROM SUZUKI ON THERE SX4 THIS IS A MAJOR SAFETY ISSUE WHICH COULD CAUSE INJURY OR DEATH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904649September 8, 2016
AIR BAGS
TAKATA RECALL I WAS IN AN ACCIDENT WHERE I REAR ENDED A CAR THAT WAS STOPPED AT A LIGHT ON A CITY STREET, SPEED LIMIT 25-35, GOING UPHILL. UPON IMPACT AIRBAGS DID NOT DEPLOY. THE FRONT OF MY CAR WAS SEVERELY CRUSHED HAVING GONE UNDER THE SUV. SPARE TIRE ON SUV SAVED MY LIFE. I BELIEVE THAT THE AIRBAGS SHOUD HAVE DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10852078March 28, 2016
POWER TRAIN
I HAD MY CAR REPAIRED IN A RECALL IN JAN 2015 (ITS CODE IS VL). AFTER ABOUT ONE MONTH I FOUND SOMETIMES IT WAS DIFFICULT TO MOVE THE STICK OUT OF PARK. IT WAS A RANDOM ISSUE SO I DIDN'T TAKE IT SERIOUS AT THAT TIME. RECENTLY THE ISSUE HAPPENS MORE FREQUENTLY. I CALLED SUZUKI CUSTOMER SERVICE ON MARCH 28, 2016 AND THEY TOLD ME TO HAVE THE CAR DIAGNOSED AT A LOCAL AUTHORIZED DEALER. I WENT TO THE DEALER ON THE SAME DAY. THE DEALER TOLD ME THE PART THAT WAS REPLACED IN THE RECALL IN JAN 2015 NEEDS TO BE REPLACED AGAIN, BUT IT ALREADY PASSED THE WARRANTY WHICH IS ONE YEAR. I CALLED THE SUZUKI CUSTOMER SERVICE AGAIN AND THEY GAVE ME THE SAME ANSWER: THEY WARRANTY ON THAT PART ALREADY EXPIRED. I JUST FIND ON THE NATSA WEBSITE SUZUKI RELEASED A REVISED DOCUMENT (RCORRD-14V811-4872.PDF) ON FEB 18, 2015 SAYING THEY "HAVE RECEIVED REPORTS OF SHIFTING DIFFICULTY IN SOME SX4 VEHICLES AFTER THE RECALL REPAIR HAS BEEN PERFORMED." AND THEY RELEASED A REVISED TECHNICAL SERVICE BULLETIN (RCRIT-14V811-3386.PDF) ON FEB 27, 2015. MY CAR WAS REPAIRED IN JAN, 2015, AND AFTER THAT I DID NOT RECEVIE ANY NOTICE ABOUT THE REVISED TECHNICAL SERVICE BULLETIN. I THINK THE CAR ISSUE I AM HAVING IS DUE TO THEY DID NOT FOLLOW THE REVISED TECHNICAL SERVICE BULLETIN. AND I THINK SUZUKI SHOULD REPAIR IT AT NO CHARGE. THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822898January 28, 2016
STEERING
TL* THE CONTACT OWNS A 2012 SUZUKI SX4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V587000 (STEERING) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787747November 2, 2015
STEERING
TL* THE CONTACT OWNS A 2012 SUZUKI SX4. WHILE DRIVING AT 10 MPH AND ATTEMPTING TO TURN THE STEERING WHEEL LEFT, THE CONTACT OBSERVED AN ABNORMAL NOISE COMING FROM THE FRONT DRIVER SIDE TIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785026October 21, 2015
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2012 SUZUKI SX4. THE CONTACT STATED THAT THE GEAR SHIFT FAILED TO SWITCH INTO THE PARK POSITION WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V811000 (POWER TRAIN), BUT THE FAILURE RECURRED. IN ADDITION, WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL WAS DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V587000 (STEERING). THE FAILURE MILEAGE WAS 76,502.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776624September 25, 2015
AIR BAGS
I WAS DRIVING FROM PA TO MD FOR VACATION. SUDDENLY THE AIRBAG LIGHT CAME ON IN MY DASH PANEL. THE LIGHT HAS STAYED ON TO THIS DAY. I HAVE CONTACTED SUZUKI AND BECAUSE IT IS PAST WARRANTY ON THAT PART OF THE CAR, THEY WILL NOT EVEN LOOK AT WHY. I WOULD HAVE TO PAY SOMEONE ALMOST $100 TO HAVE IT LOOKED AT, NOT REPAIRED! I DON'T THINK THAT I SHOULD HAVE TO DO THIS SINCE THEY HAVE A HISTORY OF HAVING ISSUES WITH THEIR AIRBAGS! I WANT THEM TO LOOK AT IT - NO CHARGE - AND REPAIR THE ISSUE! IT HAS TO BE FIXED BEFORE JANUARY 2016 OR MY CAR WILL NOT PASS ANNUAL INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764144September 16, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2012 SUZUKI SX4. WHILE TRAVELING APPROXIMATELY 5 MPH TO TURN INTO THE CONTACT'S DRIVEWAY, THE BRAKE PEDAL WAS APPLIED. THE CONTACT HEARD AN ABNORMAL NOISE NEAR THE STEERING WHEEL AND THE DRIVER SIDE AIR BAG DEPLOYED WITH FORCE. THE CONTACT SUSTAINED INJURIES TO THE FACE, A BLOODY NOSE, ARM AND BACK PAINS, AND EXTENSIVE INTERNAL BRUISING. THE DRIVER SIDE AIR BAG HAD BLOOD ON IT DUE TO THE FORCE AND IMPACT. THE CONTACT RECEIVED MEDICAL TREATMENT. THE INSURANCE COMPANY TOWED THE VEHICLE TO A REPAIR SHOP FOR INSPECTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS TO SEND A TECHNICIAN TO DIAGNOSE THE FAILURE. THE CONTACT WAS WAITING ON THE MANUFACTURER TO DETERMINE THE REMEDY TO REPAIR THE VEHICLE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10762362September 8, 2015
VEHICLE SPEED CONTROL
SINCE I BOUGHT THE VEHICLE EVERY TIME YOU SHIFT GEARS THE CLUTCH MAKES UNUSUAL SOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734147July 15, 2015
UNKNOWN OR OTHER
SUZUKI IS CONDUCTING A RECALL UNDER CAMPAIGN 14V811000. WHEN I CONTACTED THE DEALER LISTED ON MY NOTIFICATION LETTER FROM SUZUKI, I WAS INFORMED THAT THEY HAD ENDED THEIR CONTRACT WITH SUZUKI, AND THAT, ALTHOUGH THEY COULD DO THE WORK, SUZUKI WOULD NOT REIMBURSE THEM FOR IT. BECAUSE THE NEAREST DEALER OTHER THAN THAT LOCATION IS A ONE-WAY 2.5 HOUR DRIVE, I CONTACTED SUZUKI. THEY TOLD ME THAT THERE WAS NOTHING THEY COULD DO, AS NHTSA PROHIBITED THEM FROM REIMBURSING FOR REPAIRS OUTSIDE THEIR CURRENT DEALER NETWORK. SINCE SUZUKI STOPPED SELLING PASSENGER CARS IN NORTH AMERICA, THEY HAVE LET THEIR SERVICE NETWORK ATROPHY, DESPITE PUBLIC PROMISES TO CONTINUE TO PROVIDE SUPPORT TO VEHICLE OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733256July 10, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2012 SUZUKI SX4. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER:14V811000 (POWER TRAIN) AND STATED THAT THE PARTS WERE UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER STATED THAT THERE WERE ONLY FIVE PARTS A MONTH BEING RECEIVED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704258April 7, 2015
STEERING
UPON ENTERING AN INTERSECTION, THE POWER STEERING FAILED TO OPERATE RESULTING IN A DRAMATIC INCREASE IN THE FORCE REQUIRED TO MANEUVER THE VEHICLE. THIS COULD HAVE RESULTED IN A COLLISION WITH OTHER VEHICLES OR PEDESTRIANS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689842February 22, 2015
AIR BAGS
AT 48648 MILES THE DRIVER SIDE AND PASSENGER SIDE AIRBAG LIGHT CAME ON INDICATING AN ISSUE. I CONTACTED SUZUKI IN CALIFORNIA AND THEY IN TURN INFORMED ME THAT I WOULD NEED TO PAY TO GET THIS FIXED. THE COST CAN BE UP TO $3000 BEING THERE IS NO RECALL AND NO WARRANTY AFTER 36000 MILES. I HAVE A ISSUE WITH THAT ISSUE SEEING THE FACT THAT THERE WAS A RECALL FOR YEARS 2007 - 2011 FOR THE EXACT SAME ISSUE. I WOULD LIKE TO ASK THAT WE INCLUDE ALL YEARS FROM 2007 - 2014 BECAUSE IT IS THE SAME ISSUE AS THE YEAR 2007 - 2011. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663477December 10, 2014
AIR BAGS
PASSENGER FRONT SIDE AIR BAG LIGHT KEEPS COMING ON, SENT TWO NOTES TO DEALER-NO REPLY WITH ALL THE TALK OF RECALLS OF SUZUKI I AM CONCERNED, WITH NO REPLY FROM DEALER EVEN MORE CONCERNED (5 STAR, ALTOONA, PA) (NEED TO VERIFY YEAR AND MILEAGE, CAR IS NOT HERE NOW). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661318November 30, 2014
AIR BAGS, EXTERIOR LIGHTING
THE AIRBAG LIGHT HAS ILLUMINATED AND WILL NOT TURN OFF. I AM AFRAID THAT A SENSOR OR CONNECTION MAY CAUSE THE AIRBAG TO EITHER DEPLOY WHILE DRIVING OR NOT DEPLOY IN CASE OF AN ACCIDENT. THIS IS A SENSITIVE ISSUE THAT NEEDS TO BE ADDRESSED!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651796November 1, 2014
AIR BAGS
TL-THE CONTACT OWNS A 2012 SUZUKI SX4. THE CONTACT STATED THAT AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE DEALER DIAGNOSED THAT THE CUSHION IN THE FRONT PASSENGER'S SEAT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. NE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592596May 19, 2014
TIRES, AIR BAGS
I HAVE BRIDGESTONE TIRES ONLY ABOUT 29,500 MILES AND HAVE UNEVEN WEAR ON ALL MY TIRES I HAVE THEM ROTAED AT EVERY 3000 MILES THAT SHOULDN'T BE AND MY AIR BAG LIGHT ON THE PASSANGER SIDE IS OFF WHEN YOU SIT IN THE SEAT AND ON WHEN NO NONE SITS IN IT TVI TOOK IT BACK TO THE DEALER SEVERAL TIMES AND THEY JUST SAY THAT THE PERSON DOES NOT WEIGH ENOUGH FOR IT TO COME ON. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533976August 7, 2013
SEATS
THE SUN MELTED MY SEAT AND SHIFTER AREA HERE IN FLORIDA. I IN FORM SUZUKI CORP. BUT THEY REFUSE TO REPLY TO THE ISSUE EVEN AFTER SUBMITTING PHOTOS AND GOING TO THE DEALERSHIP . I AM ALSO VERY CONCERN ABOUT FIRE STARTING IN THE CAR AS THE SUN MELTED THE INSIDE COULD AS WELL START A FIRE. THE CAR IS UNDER WARRANTY AND SUZUKI REFUSE IS TO REPLY. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10479991October 13, 2012
ENGINE, SERVICE BRAKES, VEHICLE SPEED CONTROL
WHILE BRAKING TO STOP AT AN INTERSECTION, THE ENGINE SURGED RADICALLY AND COULD NOT STOP VEHICLE. THE CAR COASTED THROUGH THE INTERSECTION BEFORE VIOLENTLY JOLTING TO A STOP BEFORE HITTING THE CURB. THE BRAKE PEDAL WAS SOLID AS A ROCK WHILE APPLYING. THIS HAPPENED A SECOND TIME TWO DAYS LATER. BOTH INCIDENCES WERE REPORTED TO THE DEALER WHEN THEY COULD FIND NO PROBLEM AND SUGGESTED PERHAPS I WAS EITHER DRIVING USING TWO FEET ON THE PEDALS, OR ONE FOOT ON BOTH THE GAS AND BRAKE. THIS WAS NO SO...! THE DEALER HAS OFFERED TO SEND AN OUTSIDE ENGINEER TO INVESTIGATE PROBLEM BUT THE CAR HAS BEEN OPERATING WITHOUT INCIDENT AND TOLD THEM I WOULD CALL IF THIS SHOULD HAPPEN AGAIN. I LOVE THE CAR AND TRADED A 2002 SUZUKI WHICH I OWNED FOR 10 YEARS AND LOVED IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Suzuki SX4