Subaru XV CrossTrek Complaints (2013)

98 consumer complaints on file.

#10852611March 31, 2016
POWER TRAIN
I BOUGHT MY 2013 SUBARU XV CROSSTREK IN NOV 2012 AS A RESULT OF REVIEWING SUBARU'S HIGH SAFETY RATING AND READING THEIR SYMMETRICAL ALL-WHEEL DRIVE SYSTEM. I STILL ENJOY THE CAR VERY MUCH AND HAVE DRIVEN ABOUT 86,640 MILES. I SERVICED MY CAR AT MY LOCAL SUBARU DEALER TO STAY ON TOP OF THE MANUFACTURER' RECOMMENDED MAINTENANCE SCHEDULE. HOWEVER, I AM CONCERNED ABOUT 2 PROBLEMS I ENCOUNTERED.IN THE LAST 9 MONTHS. AT 58,223 MILES (JUNE 2015) I TOOK MY CAR TO INTO THE DEALER FOR ITS ROUTINE OIL CHANGE AND TIRE ROTATION. I EXPLAINED I'VE BEEN HEARING A CLICKING NOISE IN THE FRONT WHEN TURNING LEFT. AFTER THEIR INSPECTION OF THE PROBLEM, THEY EXPLAINED THAT THE LEFT FRONT AXLE HAS A TORN BOOT. FORTUNATELY, MY WARRANTY COVERED THE REPLACEMENT AXLE. IN MAR 2016 (AT APPROXIMATELY 86K MILES ON THE ODOMETER) I HEARD A SIMILAR CLICKING SOUND COMING FROM THE FRONT OF THE CAR WHEN TURNING RIGHT OR LEFT. I TOOK IT TO THE DEALER FOR SERVICE. THIS TIME IT WAS MY RIGHT AXLE THAT HAD TO BE REPLACED DUE TO A WORN OUT JOINT AT THE WHEEL END OF MY RIGHT AXLE. I HAVE NEVER HAD AN ISSUE WITH A BROKEN AXLE AND ESPECIALLY 2 BROKEN AXLES. I USED TO DRIVE A TOYOTA 4 RUNNER 2 WHEEL DRIVE AND DROVE IT ABOUT 310K MILES. I PASSED IT TO MY SON SINCE IT STILL RUNS WELL AND NEVER BROKE AN AXLE. I DECIDED TO REVIEW MY SERVICE RECORD BACK IN JUNE 2014 AGAIN FOR THE LEFT BROKEN AXLE AND IT STATES "VERIFIED CONCERN FOUND NOISE COMING FROM LEFT FRONT AXLE NO BOOTS TORN. PRIOR TO THIS, I TEXTED MY SERVICE PERSON AND ASKED WHAT BOOT WAS TORN, NOT KNOWING MY SERVICE RECORDS SAYS NO BOOTS WERE TORN. I WAS TOLD HE WOULD CHECK AND GET BACK TO ME. MEANWHILE, I AM DISAPPOINTED THAT BOTH AXLES BROKE ON A NEW CAR AND NOW LEARNED THAT OTHER DRIVERS EXPERIENCED SIMIILAR AXLE REPLACEMENTS. THE 2ND ISSUE IS THAT THE REAR END OF THE CAR ABRUPTLY KICKS TO THE RIGHT WHEN DRIVING OVER ICE ABOVE 45MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825968February 13, 2016
UNKNOWN OR OTHER
I PARK OUTSIDE (NO GARAGE OR CARPORT) AND TEMPS HAVE BEEN VERY COLD. TODAY, I LEFT HOME AND ABOUT 15 MINUTES LATER THE SUNROOF EXPLODED. THIS WAS THE SAME TIME THE CAR INTERIOR HAD FULLY WARMED. I WAS DRIVING ABOUT 60 MPH ON A BUSY INTERSTATE CONNECTOR. HAD I BEEN AN INEXPERIENCED DRIVER, THIS COULD HAVE BEEN EVEN MORE DANGEROUS. FORTUNATELY I HAD THE INTERIOR SUNROOF COVER CLOSED. THE REMAINING GLASS CURVES UP, NOT DOWN (AS ONE MIGHT EXPECT FROM AN IMPACT). THERE WAS NO IMPACT WITH ANYTHING--JUST DRIVING ALONG AND THEN THE EXPLOSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822710January 27, 2016
ENGINE
ENGINE OIL LEAK CAUSING EXCESSIVE OIL CONSUMPTION AND LOW OIL LEVELS BETWEEN REASONABLE RECOMMENDED OIL CHANGE MILEAGE (BURNING 3 QUARTS IN 1200 MILES). LOW OIL LIGHT DOES NOT ALWAYS ILLUMINATE, CAUSING SAFETY HAZARD OF BLOWING MOTOR DUE TO UNREASONABLY FAST OIL CONSUMPTION AND OWNER NOT BEING AWARE OF PROBLEM. CAR HAS 42000 MILES ON IT AND THIS WAS A KNOWN PROBLEM THAT DEALERSHIP/SUBARU ARE NEGLECTING TO PROPERLY FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781349October 11, 2015
POWER TRAIN
RECENTLY, WITH ONLY 60,434 MILES (AND ACTUALLY A LITTLE BEFORE THIS), THE AXLE HAD TO BE REPLACED ON MY 2013 CROSSTREK SUBARU. I WAS TOLD THAT THIS WAS DUE TO BAD ROADS. BUT, AFTER HAVING OWNED MANY CARS, NEVER HAS AN AXLE HAD TO BE REPLACED. I AM WRITING BECAUSE THERE IS ANOTHER OWNER OF A 2013 CROSSTREK WHO HAD THE SAME ISSUE, NOTED ON THIS WEBSITE AND WAS GIVEN THE SAME EXCUSE THAT I WAS. CLEARLY, THERE IS A PROBLEM MECHANICALLY WITH THESE AXLES. IN FACT, THEIR ADVERTISEMENT FOR THE CROSSTREK SHOWS THE VEHICLE ON A BUMPY DIRT ROAD. THERE IS A PROBLEM HERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763533September 14, 2015
UNKNOWN OR OTHER
TWO TIMES MY VEHICLE HAS HAD A PROBLEM RELEASING MY IGNITION KEY. I END UP HAVING TO WIGGLE THE KEY, PUT BACK IN DRIVE, PARK, DRIVE, PARK, AND IT FINALLY RELEASES THE KEY. THIS SHOULD BE A RECALL ON THE VEHICLE AS I SEE THIS HAPPENING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761963September 7, 2015
UNKNOWN OR OTHER, VISIBILITY/WIPER
THE MOONROOF/SUNROOF HAS EXPLODED. THIS WAS CONFIRMED BY THE OUTWARD BREAK PATTERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748272August 12, 2015
UNKNOWN OR OTHER
TWO CONCERNS. PURCHASED VEHICLE NEW MARCH 2013. 5000 MILES LATER CHECK OIL LIGHT ILLUMINATED. HAD TO ADD 1 QT. OIL. WENT TO DEALER TO INQUIRE. SAID THEY HAD TO MONITOR. CONTINUALLY HAPPENED AT 5000. FIRST SAID I HAD A FAULTY OIL SENSOR (RECALL). THOUGHT THAT WAS ODD SINCE IT ONLY HAPPENED WHEN THE OIL WAS LOW. THEN AFTER MONITORING DEALER SAID OIL CONSUMPTION WAS NORMAL. SECOND PROBLEM. AT 71000 MILES HEARD TICKING NOISE IN FRONT LEFT. DEALER SAID NEEDED TO REPLACE LEFT AXLE. POSSIBLE CAUSE ROUGH ROAD CONDITIONS. AT 75000 MILES HEARD SAME NOISE ON RIGHT SIDE. DEALER MECHANIC SAID DUE TO HIGH MILEAGE IT WAS NORMAL FOR THE AXLE TO LOSE GREASE AND FAIL. FOUND IT HARD TO BELIEVE THAT IT WAS NORMAL FOR BOTH AXLES TO FAIL AT 71000-75000 MILES. I WOULDN'T CONSIDER THAT HIGH MILEAGE NOR WOULD I CONSIDER IT NORMAL FOR AXLES TO FAIL. SPOKE WITH THEIR CUSTOMER RELATIONS 1-800-SUBARU3 CASE #1-10733639056. I PAID $628.00 TO REPLACE FIRST AXLE. THEY AGREED TO PAY FOR SECOND AXLE. THEY SAID THEY WERE ONLY REPLACING IT BECAUSE I WAS A GOOD CUSTOMER AND A GESTURE OF GOOD WILL. NOT BECAUSE THE AXLES WERE FAULTY. I WOULDN'T CONSIDER MYSELF A GOOD CUSTOMER SINCE THIS IS THE ONLY SUBARU I HAVE EVER PURCHASED AND IT HAS BEEN NOTHING BUT A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721933May 28, 2015
ENGINE
MY 2013 SUBARU XV CROSSTREK IS BURNING OIL. AT THE TIME THAT THE OIL LIGHT CAME ON, THE CAR HAD 43,675 MILES ON IT. I JUST READ WHERE SOMEONE ELSE IS HAVING THIS SAME ISSUE. I PURCHASED THIS VEHICLE BRAND NEW 2 YEARS AGO AND FEEL THAT A NEW CAR SHOULD NOT BE BURNING OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714178May 2, 2015
ENGINE
MY 2013 SUBARU CROSSTREK XV HAS BEEN BURNING OIL SINCE NEW. THE DEALER, AND SUBARU, HAVE DONE NOTHING TO HELP FIX THE ISSUE. CURRENTLY ITS BURNING A QUART OF OIL EVERY 2000-3500 MILES. THIS CAN'T BE RIGHT BUT SUBARU TELL ME THAT IT IS OK FOR THE CAR TO "CONSUME" A QUART OF OIL EVERY 1200 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700854March 21, 2015
AIR BAGS
INTERSECTION OF AIRPORT BLVD AND SCOTT ST. IN HOUSTON. BETWEEN 545 TO 6 PM WAS THE INCIDENT. WEATHER WAS PERFECT. BETWEEN 70 TO 75 DEGREES. BRIGHT AND CLEAR CONDITIONS. I WAS COMING FROM THE EAST SIDE OF AIRPORT BLVD TOWARDS THE SOUTH SIDE OF SCOTT. THIS ROAD WAS A 35 MPH ROAD. AS I TURNED LEFT SEEING THAT THE OTHER SIDE WAS CLEAR, I STARTED MOVING AND I GOT HIT BY A DODGE DURANNGO WHO WAS SPEEDING UP AT MAYBE 60-70 MPH. I SURVIVED THE ACCIDENT BUT BASED ON PRELIMINARY ASSESSMENT, MY CAR WAS DECLARED TOTALED. THE IMPACT WAS SO STRONG. THE OTHER DRIVER WERE GIVEN VARIOUS CITATIONS BY THE POLICE AND WAS DETERMINED TO BE AT FAULT. HE WAS ALSO DRIVING WITHOUT AN INSURANCE AND A LICENSE. I HOWEVER FELT AGGRIEVED KNOWING THAT MY CAR WAS TOTALED AND I SUFFERED MINOR INJURIES. I HOWEVER WAS SHOCKED THAT DESPITE THE STRONG IMPACT OF THE COLLISION, NONE OF THE AIRBAGS WERE DEPLOYED. I CAN PROVIDE PHOTOS IF NEEDED. THE IMPACTED SIDE WAS ON THE FRONT SIDE AND AS I WAS NAVIGATING SUBARU'S WEBSITE, IT LOOKS LIKE THEY HAD RECALL OF THEIR 2004 TO 2005 VEHICLES FOR ISSUES OF AIR BAGS NOT DEPLOYING ON THE RIGHT SIDE. THIS IS WHERE I ABSORBED A STRONG IMPACT ON MY CAR AND I HAVE A SUSPICION THAT I HAVE A SIMILAR CASE. SUBARU CROSSTREK 2013 WAS I THINK THEIR FIRST RELEASE OF THIS MODEL SO THERE ARE NOT MANY STUDIES OF THE PERFORMANCE OF THIS VEHICLE. I DEMAND FOR AN INVESTIGATION. MY ACCIDENT COULD HAVE TURNED OUT FATAL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10690162February 23, 2015
STEERING
WE WENT SKIING WITH OUR KIDS LAST SATURDAY. THERE WAS AN ICE STORM THE NIGHT BEFORE AND THE ROADS WERE BAD. WE WERE TRAVELING ABOUT 50 MILES. I HAVE DRIVEN ICY ROADS MY WHOLE LIFE AND HAVE OWNED SEVERAL SUBARUS. AT ANY SPEED OVER 45 MPH THE BACK END WOULD KICK SIDEWAYS. I COULD TELL BY THE OTHER CAR'S ON THE ROAD THAT DAY THAT MY PROBLEM WAS UNIQUE. THIS IS A VERY DANGEROUS SITUATION WITH DRIVERS THAT ARE NOT USED TO WINTER DRIVING. WHEN I PURCHASED THE CAR THEY TOLD ME TO ROTATE THE TIRES AT THE CORRECT INTERVALS BECAUSE THE COMPUTER WILL ADJUST THE SPEED OF THE TIRES SEPARATELY. I THINK THE COMPUTER ADJUSTMENTS ARE THE PROBLEM. IT MUST BE ABLE TO TELL IF IS SLIPPING AND ADJUST THE SPEED OF THE REAR TIRE AND KICK IT SIDEWAYS. IT IS IMPOSSIBLE TO TELL HOW MANY CAR ACCIDENTS HAVE HAPPENED BECAUSE OF THIS. A SMALL AMOUNT OF RESEARCH ON THE INTERNET REVEALED THIS IS A COMMON COMPLAINT WITH THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689835February 22, 2015
POWER TRAIN
THIS CAR IS ABSOLUTELY SCARY ON ICE OR SNOW. IT MAY HAVE A DESIGN FLAW OR SOMETHING LIKE THAT, BUT IS EXTREMELY UNSTABLE ON ICE OR SNOW. WHEN YOU HIT A PATCH OF ICE, THE AWD SYSTEM PUSHES THE TAIL OUT AND MAKES THE CAR FEEL LIKE IT WILL SPIN OUT. ON ROADS WHERE OTHERS ARE PROGRESSING IN COMPLETE CONTROL, THIS CAR IS GOING 40 WITH FLASHERS ON WITH THE DRIVER HANGING ON FOR DEAR LIFE. THIS NEEDS TO BE INVESTIGATED BEFORE SOMEONE GETS KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676889January 21, 2015
VEHICLE SPEED CONTROL
WHILE COMING TO A YIELD SIGN TO ENTER A MAJOR ROADWAY I TRIED TO ACCELERATE AND NO RESPONSE. AFTER A FEW SECONDS CAR BOGGED AND STARTED TO MOVE AGAIN. THIS HAPPENS A LOT EVEN WHEN TAKING OFF FROM A LIGHT. WHEN TO DEALER TO SEE IF THERE WAS SOMETHING WRONG AND THEY SAID THEY NEEDED TO FLASH THE COMPUTER WHATEVER THAT MEANS. I LOVE MY SUBARU BUT THIS IS BECOMING A BIT OF A PROBLEM ESPECIALLY WHEN TRYING TO ENTER A BUSY HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659578January 21, 2015
SERVICE BRAKES, HYDRAULIC, STEERING, POWER TRAIN, VEHICLE SPEED CONTROL
2013 SUBARU XV CROSSTREK. CUSTOMER SAYS VEHICLE HAS NUMEROUS ISSUES AND CAN'T GET THEM FIXED BECAUSE VEHICLE IS NOT UNDER WARRANTY. *TA THE CONSUMER STATED THE VEHICLE LACKED POWER, THE STEERING PULLED SEVERELY TO THE RIGHT, THE BRAKES FELT SPONGY AND IT OFTEN FELT AS THOUGH, THE VEHICLE WOULD NOT STOP. WHEN THE WINDSHIELD WIPERS WERE ON, THE BRAKES VIBRATED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616725July 28, 2014
WHEELS
RIGHT REAR TIRE IS WORN DOWN TO WEAR INDICATORS AFTER 13000 MILES. DEALER TOLD ME TO GO TO YOKOHAMA, WHO IS WILLING TO GIVE ME 1/2 OFF 2 TIRES WHICH COST $220 EACH. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560378January 17, 2014
ENGINE, POWER TRAIN
THE VEHICLE HAS A CONTINUOUSLY VARIABLE TRANSMISSION. WHEN APPROACHING A STOP LIGHT OR STOP SIGN I REMOVE MY FOOT FROM THE GAS PEDAL AND THEN THE VEHICLE STARTS TO SLOW DOWN. WHEN THE ENGINE RPM'S REACH AROUND 1400 RPM THE VEHICLE QUITS SLOWING DOWN AND CONTINUES FORWARD AT WHAT EVER SPEED IT IS AT. THE CAR MAY NOT BE ACCELERATING BUT IT FEELS LIKE IT IS BECAUSE IT QUITS SLOWING DOWN. IF I TOUCH THE BRAKE A BIT THE ENGINE AGAIN SLOWS DOWN UNTIL IT REACHES THE IDLE RPM OF ABOUT 750. ON SEVERAL OCCASIONS I HAVE HAD TO QUICKLY HIT THE BRAKES TO AVOID HITTING THE VEHICLE IN FROM OF ME. I PURCHASED THE VEHICLE IN MINNESOTA AND NOTICED THE PROBLEM WITHIN THE FIRST WEEK BUT DIDN'T PURSUE IT UNTIL I GOT TO TEXAS AS THIS IS WHERE THE VEHICLE WILL BE KEPT. THE TEXAS SUBARU SERVICE FOUND NO DIAGNOSTIC CODES AND DROVE THE VEHICLE WITH ME AND NOTICED WHAT I DID. THE TEXAS SUBARU SERVICE MANAGER HAD ME DRIVE A 2014 AND IT DOES THE SAME THING BUT SEEMS TO START SLOWING DOWN AGAIN ONCE IT HAS DONE THE ACCELERATION AT 1400 RPM FOR A SECOND OR TWO. THEY OPENED A TECH LINE CASE FILE BUT SAY THERE IS NOTHING ELSE THEY CAN DO. I FEEL THIS IS A SAFETY ISSUE THAT WILL CAUSE AN ACCIDENT, MAYBE NOT FOR ME AS I NOW KEEP MY FOOT ON THE BRAKE WHENEVER SLOWING DOWN, BUT CERTAINLY FOR OTHERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558457January 4, 2014
STEERING
AFTER PARKING THE CAR IN -18 DEGREE AIR TEMPERATURE, FOR ONLY 20 MINUTES, THE POWER STEERING STOPPED WORKING. I CALLED THE DEALER FROM WHERE I BOUGHT THE NEW CAR 2 MONTHS EARLIER, TO ASK FOR AN APPOINTMENT. THE SERVICE DEPARTMENT AT CHARLIE'S MOTOR MALL IN AUGUSTA, MAINE SAID THAT THEY HAD THREE INCIDENCES OF THIS HAPPENING THE DAY BEFORE AND THAT IS WEATHER RELATED. SHE TOLD ME THAT ALL THEY DO IS PARK THE CAR INSIDE, LET IT WARM UP, THEN RETURN IT TO THE OWNER. I FIND THAT "SOLUTION" UNACCEPTABLE. THIS IS A REAL SAFETY CONCERN AS THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558479January 4, 2014
STEERING
MY WIFE AND I USED TO LOVE THIS CAR BUT......WHILE DRIVING MY RELATIVELY NEW 2013 CROSSTREK 11,000 MILES FROM WISCONSIN TO DETROIT TO ATTEND THE WINTER HOCKEY CLASSIC HAD REPEATED PROBLEMS WITH GHOSTWALKING. (THIS IS MY 4TH SUBARU AND MY 36TH WINTER DRIVING SEASON SO NOT AN INEXPERIENCE PROBLEM.) IT WAS SNOWING BUT THE ROADS WERE CLEAR OF THICK SNOW BUT HAD A THIN GREASY SHEEN. IT WAS DIFFICULT TO KEEP A STRAIGHT LINE AND THE REAR END FELT LIKE IT WANTED TO SPIN OUT (THE OLD REAR WHEEL DRIVE FEEL) ESPECIALLY IF THE WIND BLEW. MOST CARS WERE PASSING ME OLD NEW BIG SMALL. AS A SUBARU DRIVER I AM USED TO PASSING OTHERS ON WINTER ROADS AND DID NOT LIKE FEELING LIKE THE LITTLE OLD MAN EVERYONE WAS STEERING AROUND. THINKING THE PROBLEM WAS THE FACTORY INSTALLED TIRES, WE BOUGHT NEW SNOW TIRES FOR $925 AT BELLE TIRE THE MORNING OF THE RETURN HOME. SIMILAR WEATHER (SNOWY BLOWING GREASY ROADS). THE CAR HANDLED SLIGHTLY BETTER. BUT EACH TIME WE GOT UP TO SPEEDS OVER 40 MPH THE CAR WOULD TRY TO TURN ABRUPTLY WHENEVER WE WENT UNDER OR OVER AN OVERPASS ON A STRAIGHTAWAY....VERY NERVE RACKING. ENDED UP BAILING OUT IN A HOTEL IN TOLEDO UNTIL THE NEXT MORNING WHEN THE ROADS WERE MOSTLY BARE AND DRY. I AM VERY FAMILIAR AND LIKE THE FEELING OF THE AWD KICKING IN TO ENHANCE THE TRACTION AND CONTROL OF THE CAR. IN THIS SITUATION IT FEELS LIKE THE AWD IS KICKING IN AND TRYING TO TURN THE CAR ANYTIME THERE IS A SLIGHT SLICK SPOT. DID CHECK TO SEE IF THE CAR WOULD TRY TO DRIFT LEFT OR RIGHT ON A DRY FLAT STRAIGHTAWAY (GOES STRAIGHT). I AM HOPING THE PROBLEM IS RELATED TO A REAR END ALIGNMENT ISSUE BUT DISCONCERTED BY MY CAR WHICH FEELS DANGEROUS WHEN I MOST NEED IT TO BE RELIABLE. VERY SIMILAR COMPLAINT DESCRIPTIONS ON THIS WEBSITE FOR OUTBACKS DESCRIBED AS GHOSTWALKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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