Subaru Outback Complaints (2019)

1,036 consumer complaints on file.

#11581784April 8, 2024
VISIBILITY/WIPER
When defroster was turned on, a crack began on the windshield at the bottom, left of middle. As the days went on, the crack continued to spread when heat was on or sun heated up the windshield. In 3 months it went from a 4 inch to a 10 inch crack that obstructed view. We just had it replaced after paying a $500 deductible, with no guarantee it won’t recur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581585April 7, 2024
ELECTRICAL SYSTEM
Starlink system not have service. SOS button doesn't work. My safety and life after an accident may be at risk because the SOS system will not call for help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581468April 6, 2024
UNKNOWN OR OTHER
While traveling early morning on [XXX] heading for Fall Vacation, we heard a loud pop in the car. Unsure as to what happened, my daughter who was in the back seat, noticed a crack in the windshield. The crack started in the lower corner on the passenger side. As we traveled the crack kept getting longer. This seemed strange because it was very early morning and no other cars were around us at the time we heard the loud pop. Where we vacation is actually with some friends at their place on beach. Our friend had seen my car right after I had purchased it and she purchased her a Subaru Outback as well. When we finally arrived, we mentioned about our windshield and the same thing had happened to her car in the very same spot. I had this replaced when we returned home in Tennessee. Which cost me a $500.00 deductible. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580564April 1, 2024
VISIBILITY/WIPER
We own a 2019 outback, and have had the windshield replaced twice prior this event. The first was a year ago with about 70K miles after the windshield suddenly cracked while going about 70MPH, this happen when no other cares where around. The second time was 2 weeks later when we came outside in the morning and the windshield was cracked while parked in a parking lot. Now for the 3rd time the windshield has cracked while parked in the garage, the windshield has cracked more each night, and has not grown is size while driving. Coincidental all the cracks have started in the same spot, lower portion of the windshield by the wiper, just to the right of the driver. We have been told every time by the dealer that it has been a rock chip, but its hard to get a rock chip when teh vehicle is in the garage and not moving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579197March 24, 2024
ENGINE, ELECTRICAL SYSTEM
3rd battery in 2019 Outback. Park car and next day battery is dead. And fully dead. Does not even want to take a charge at times…. 39000 on vehicle. Dealer could not find anything. Coincidently the passenger front window quits working also. There is no warning to this just next day vehicle will not start. All work is done at the Mandan nd Subaru dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579087March 23, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
I put my 2019 Subaru Outback in park, stepped out of my car and the car proceeded to unexpeectedly roll forward with the door knocking me to the ground. The back wheels of the car then ran over both my legs. The vehicle has not been inspected by the manufacturer, police, insurance company or anyone else. I sent a letter January 1, 2024 to Subaru's Customer Advocacy Department, but have not received a response. There were no warning lamps, messages or other symptoms of the car unexpectedly going out of gear after being placed in park. prior to this occuring.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11578958March 22, 2024
ELECTRICAL SYSTEM
I am writing to bring to your attention a concerning matter regarding a 2019 Subaru Outback. This vehicle has a known factory defect that results in excessive electrical draw from one of the factory-installed systems (DCM), leading to drained car batteries. This issue poses a significant risk, especially in situations where the vehicle may fail in dangerous environments. Subaru has previously issued a recall for the same issue on earlier model years, indicating awareness of the problem. However, they have failed to extend this recall to the 2019 model, despite it being part of the same manufacturing series. This inconsistency in addressing the issue is deeply concerning and potentially puts consumers at risk. Given the potential safety implications and the manufacturer's failure to take adequate action, I urge your office to investigate this matter thoroughly. Thank you for your attention to this matter, and I look forward to your prompt action in resolving this issue and ensuring the safety of consumers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577289March 14, 2024
ELECTRICAL SYSTEM, SUSPENSION, UNKNOWN OR OTHER
Broken axle, ECM or engine control module, Replaced with third battery with only 77,000 miles. This car is a lemon and a total,piece of junk My wife’s 2020 Subaru Forrester has a console which is a complete hazard on the road. If you put anything on the console it doesn’t stay and slides off Talk about a complete distraction and safety danger just because of lazy manufacturing and stupid engineers who can’t think their way out of a wet paperbag
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577402March 14, 2024
ELECTRICAL SYSTEM
My battery continually dies leaving me stranded. I have to carry a jumper box to be sure I can start my car and safely get home . From doing research, Subaru is aware of this problem from the tech bulletins they have posted . They should replace the DCM for their customers and update the program as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576367March 9, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Delamination on radio screen causing head unit to go crazy on its own. Identical issues reported in 2017/2018 models resulting in class suit vs Subaru… at this time Subaru dealership advised Subaru is not addressing the known defective head unit issue and quoting $2000 for replacement which is ridiculous for a 4-5 year old car. Assistance needed to have Subaru issue a recall and take ownership for its defective product.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576402March 9, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The head unit is malfunctioning due to bubbles behind the screen, causing various systems to act up. When a phone is plugged in for guidance it will randomly change the settings and guidance goes away. It will automatically call people. Radio stations and music turn on and off, and change by themselves. All of these are distractions while driving, and negate the safety features of the in dash guidance and hands free phone features. This is a continuous problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575683March 5, 2024
ELECTRICAL SYSTEM
The battery keeps draining/dying and I need to constantly jump start the car. I’ve replaced the battery and it keeps happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575274March 4, 2024
ELECTRICAL SYSTEM
The DCM component failed and is available for inspection by the dealer. When a manufacture has knowledge of a component that has a record of failure but ignores the need for replacement; it becomes a safety concern. Any problem when neglected is a potential safety issue. The dealer has confirmed the DCM is responsible for causing the engine battery to fail. No warning. No mention in vehicles regular maintenance schedule. The dealer reports SOA advised the service department to stock DCM's.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575095March 2, 2024
VISIBILITY/WIPER
My windshield cracked for the 6th time with nothing hitting on this occasion. It immediately shattered and even lost a piece of glass from where it cracked. I believe this to be a safety issue as it could immediately inter with my safety and radar equipment. I am worried if the glass cracks without contact what would happen if something significant hit it. Additionally since this is the 6th time I am concerned that something could be wrong with the design of the vehicle. I have contacted Subaru multiple times without resolve.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574855March 1, 2024
VISIBILITY/WIPER
Windshield has cracked (large about 10 inches or more) 2 times within a year for no apparent reason. Both times the weather did not have fast shifting changes and the car was sitting in the driveway or in the garage at my residence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574412February 28, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I subscribe to Subaru Star Link from the time I first purchased our Outback in 2019. The system does not continuously perform correctly. I have taken our Outback to the dealer and they try to recalibrate the unit, but it does not continue to perform correctly. In March of 2023 I was in an accident and Star Link did not notify the police. When we called the police they stated that they received no notification from Star Link. On February 23, 2024 youngsters tried to break into our Outback the Police saw this incident and expressed surprise that Star Link gave them no notification. Can not manage to get Star Link to continuously work. Unit does not give traffic warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574503February 28, 2024
VISIBILITY:WINDSHIELD
The contact owns a 2019 Subaru Outback. The contact stated that while the vehicle was parked, the front windshield fractured without impact. The contact stated that it was the second time that the failure had occurred. The vehicle was taken to the dealer where the contact was informed that the failure was due to the impact of a possible rock chip. The contact was also advised that the failure was not a factory defect. The vehicle was not repaired. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 50,535.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574544February 28, 2024
UNKNOWN OR OTHER, POWER TRAIN, EXTERIOR LIGHTING
I have had 3 dead battery issues with this car. Something is draining the battery while the car is off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574094February 26, 2024
ELECTRICAL SYSTEM
The contact owns a 2019 Subaru Outback. The contact stated while driving at an undisclosed speed, the entertainment system randomly restarted without warning, froze, and then became unresponsive. The system was uncontrollable and was transitioning from one program to another independently. The entertainment system affected Eyesight warnings, back up camera, and the GPS. No warning light was illuminated. The vehicle was not taken to the dealer and was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573884February 25, 2024
ELECTRICAL SYSTEM
Repeatedly DEAD BATTERY. Experiencing premature parasitic battery drain in Outback, I had to jump the car every morning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Subaru Outback