Subaru Outback Complaints (2019)

1,036 consumer complaints on file.

#11228523June 30, 2019
STEERING
THE STEERING SEEMS TO FLOAT. YOU LOSE ROAD FEEL AND THE STEERING SEEMS TO CATCH. THERE IS ALSO A SINGLE BEEP HEARD WHEN THIS OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222557June 25, 2019
VISIBILITY/WIPER
THE WINDSHIELD CRACKED AFTER LESS THAN A MONTH OF OWNERSHIP. IT STARTED FROM THE LOWER PASSENGER SIDE BELOW THE WIPER ON THE HEATING ELEMENT. IT MANIFESTED ONE MORNING BEFORE I LEFT FOR WORK IN LATE MAY. MY DEALERSHIP REFUSES TO REPLACE IT, CLAIMING IT WAS A ROCK, THOUGH THERE ARE NO CHIPS OR SPIDERING. IT'S A SINGLE LONG CRACK THAT WINDS ACROSS THE WINDSHIELD. WHEN I ASKED THEM HOW IT COULD HAVE BEEN A ROCK WITHOUT A POINT OF IMPACT, THE RESPONSE FROM THE SERVICE MANAGER WAS "ROCKS CAN DO FUNNY THINGS." MY 2016 IMPREZA HAD ITS WINDSHIELD REPLACED WITH THIS EXACT TYPE OF CRACK UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221871June 22, 2019
STEERING
BASED UPON THE SUBARU REVIEW IN THE CONSUMER REPORTS APRIL AUTO ISSUE, I PURCHASED A 2019 OUTBACK. THERE IS A PROBLEM WITH THE STEERING. IT HAS ABOUT THIRTY DEGREES OF PLAY. IT TAKES CONSTANT ADJUSTMENT TO KEEP THE VEHICLE IN THE CENTER OF THE LANE. THE SERVICE DEPARTMENT TOLD ME THAT THERE IS NOTHING WRONG WITH THE STEERING. I JUST HAD TO GET USED TO DRIVING WITH THE SUBARU 'EYE SIGHT'. DRIVING ON THE INTERSTATE IS STRESSFUL TO SAY THE LEAST. ON A TRIP TO TAMPA ON I-275 I ALMOST SIDE SWIPED ANOTHER CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221813June 21, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
RECENTLY PURCHASED 2019 SUBARU FROM A SIMILAR 2017. CRUISE CONTROL SPEED SETTINGS HAVE CHANGED WHICH NOW REQUIRE YOU TO TAKE YOUR EYES OFF THE ROAD TO WATCH FOR SPEED SETTINGS TO CHANGE. ON THE 2017 AND ALL OTHER VEHICLES I HAVE OWNED, TO INCREASE YOUR SPEED SETTING BY ONE MPH, YOU PUSH ONCE AND RELEASE. TO INCREASE BY 5 MPH, PUSH AND HOLD UNTIL IT SENSES THE INCREASE. NOW.... A QUICK PUSH OF THE BUTTON RESULTS IN A 5 MPH INCREASE WHILE YOU HAVE TO HOLD THE BUTTON AND WATCH THE DASHBOARD INDICATOR AS IT SLOWLY INCREASES YOUR SETTING 1 MPH AT A TIME. THIS IS DANGEROUS SINCE YOUR EYES ARE NO LONGER ON THE ROAD BUT ON THE DASH AREA. EVERYTHING ELSE I OWN, THERMOSTATS, KEYBOARDS, TV REMOTES....ALL MOVE UP OR DOWN ONE DEGREEE OR CHANNEL AT A TIME UNLESS YOU HOLD THE KEY PRESS LONGER, THEN YOU GET A FASTER REPEAT. I FEEL THAT TAKING MY EYES OFF THE ROAD TO WATCH MY SPEED SELECTION CHANGE IS AKIN TO TEXTING. DOWNRIGHT DANGEROUS. THE DEALER FROM WHOM I PURCHASED THE NEW VEHICLE RESPONDS BY SAYING.... "THINGS CHANGE, GET USED TO IT". I FIND THIS SITUATIION UNACCEPTABLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221826June 21, 2019
VISIBILITY/WIPER
VEHICLE WAS STATIONARY, PARKED AT MY HOUSE WHEN I REALIZED THE BACK WINDSHIELD WAS COMPLETELY SHATTERED. IT WAS STILL IN PLACE BECAUSE OF THE TEMPERED GLASS. I OPENED THE DOOR TO GET SOMETHING OUT OF THE CAR AND THE WINDSHIELD FELL APART INTO MY CAR AND ON THE GROUND. UNDER 7000 MILES ON THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218799June 9, 2019
STEERING
STEERING WOBBLES VEERS IN AND OUT OF LANE AT RANDOM! BEST WAY TO DESCRIBE IT IS THAT IT FEELS LIKE 'ENGAGING AND DISENGAGING' FEELS LIKE I AM LOSING CONTROL WHILE DRIVING! NEEDS A TOTAL RECALL. ACCIDENTS WILL HAPPEN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218229June 6, 2019
ELECTRICAL SYSTEM
WHILE BACKING OUT OF MY GARAGE, THE RADIO UNIT FROZE MAKING THE BACKUP SCREEN INOPERABLE. THIS IS A BRAND NEW CAR WITH 200 MILES ON IT. ACCORDING TO THE DEALER, THEY WILL HAVE TO REPLACE THE HEAD UNIT. THEY WERE ABLE TO GET THE UNIT WORKING, HOPEFULLY UNTIL THE NEW HEAD UNIT ARRIVES, BY PHYSICALLY DISCONNECTING THE CAR BATTERY. UPON RESEARCH, IT TURNS OUT THIS HAS BEEN A HUGE PROBLEM FOR SUBARU. HAD I KNOWN, I WOULD NEVER HAVE BOUGHT THE CAR. I HAVE NO CONFIDENCE THAT THEY CAN FIX THE PROBLEM AND WORRY I WILL BE LEFT WITH A CRIPPLED CAR WITH NO WARRANTY OR REDRESS. SINCE A BACK UP CAMERA IS A REQUIRED SAFETY FEATURE UNDER FEDERAL LAW, SUBARU SHOULD NOT BE ABLE TO SELL THESE DEFECTIVE CARS UNTIL THE PROBLEM IS FIXED, THE INFOTAINMENT SYSTEM SHOULD HAVE A LIFETIME WARRANTY, AND A FULL RECALL SHOULD BE ORDERED. JUST GOOGLE 'SUBARU HEAD UNIT FAILURE.' HOW MUCH MORE INFORMATION DOES NHTSA NEED BEFORE IT ACTS? DOES A CHILD NEED TO BE KILLED IN A BACK UP ACCIDENT BECAUSE OF DEFECTIVE BACK UP CAMERA BEFORE APPROPRIATE ACTION IS TAKEN? IT IS CRIMINALLY NEGLIGENT TO ALLOW THESE CARS TO CONTINUE TO BE SOLD UNTIL SUBARU HAS PROVEN THAT THEY HAV FIXED THE PROBLEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218016June 5, 2019
VISIBILITY/WIPER
WE WERE DRIVING OUR SUBARU OUTBACK WITH 1100 MILES ON IT ON THE HIGHWAY ON SUNDAY MAY 26, 2019 - THERE WAS NOT MUCH TRAFFIC AND NO ONE WAS IN FRONT OF US. WE NOTICED A CRACK IN OUR WINDSHIELD AND AT FIRST DID NOT THINK IT WAS A CRACK. WHEN WE GOT TO OUR DESTINATION WE LOOKED AT THE WINDSHIELD - ONLY TO FIND WHAT WAS A 4 INCH CRACK. NOTHING HIT THE WINDSHIELD IT JUST CRACKED. THE CRACK STARTED ON THE PASSENGER SIDE OF THE WINDSHIELD BELOW THE WIPER BLADE (AS OTHERS HAVE STATED ALSO) AT THE PRESENT TIME THE CRACK IS ABOUT 18 INCHES AND HAS GONE FROM THE PASSENGER SIDE OF THE WINDSHIELD TO THE DRIVER SIDE AND HAS TAKEN A TURN NOW BACK TO THE PASSENGER SIDE. KNOW THAT OTHERS HAVE VOICED SIMILAR PROBLEMS WITH THE SUBARU OUTBACK FROM 2019 AS WELL AS EARLIER YEARS OF THE MODEL. FEEL AS THOUGH SUBARU IS RESPONSIBLE FOR THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218133June 5, 2019
VISIBILITY/WIPER
MY WINDSHIELD CRACKED BELOW THE WIPER.IT STARTED DEAD CENTER AND CRACK SPREAD RAPIDLY.RESEARCH SHOWS OTHER SUBARU OWNERS WITH THE SAME ISSUE. SUBARU WILL NOT ADMIT TO A DEFECT. VEHICLE WAS IN MOTION. NO VEHICLE WAS IN FRONT OF ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218164June 5, 2019
VISIBILITY/WIPER
I TOOK DELIVERY OF A 2019 SUBARU OUTBACK IN MID-JANUARY 2019. IN MARCH (03/12/2019) A SMALL ROCK HIT THE DRIVERS EDGE OF THE WINDSHIELD RESULTING IN A LARGE CRACK. I WORKED IT THROUGH MY INSURANCE AND THE WINDSHIELD WAS REPLACED BY A THIRD-PARTY INSTALLER WORKING DIRECTLY WITH THE LOCAL SUBARU DEALERSHIP. AT THE TIME, I HAD ONLY 2K MILES ON THE VEHICLE. IN MAY (05/09/2019), A SMALL ROCK HIT THE REPLACEMENT WINDSHIELD AND THERE IS NOW A LARGE CRACK. THE WINDSHIELD WILL NEED TO BE REPLACED. THE VEHICLE HAD LESS THAN 5K MILES ON IT. I'VE HAD TWO (2) BROKEN WINDSHIELDS BEFORE I HAVE EVEN HAD MY FIRST OIL CHANGE. MY PREVIOUS VEHICLE WAS A 2007 SUBARU OUTBACK. I DROVE IT FOR 12 YEARS AND 235K MILES AND NEVER HAD A CRACKED WINDSHIELD EVEN THOUGH IT HAD BEEN HIT BY COUNTLESS ROCKS AND HAD NUMEROUS CHIPS. TWO WINDSHIELDS IN THREE MONTHS SUGGESTS THE PROBLEM IS WITH THE MODERN GLASS THAT IS DESIGNED TO WORK WITH THE SUBARU EYESIGHT SYSTEM. I WROTE AND ASKED SUBARU TO REPLACE THE SECOND WINDSHIELD AS A WARRANTY ITEM BUT THEY DECLINED. BOTH INCIDENTS OCCURED WHILE DRIVING ON PAVED HIGHWAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210195May 27, 2019
UNKNOWN OR OTHER
WHEN I DRIVE MY NEW 2019 SUBARU OUTBACK WITH EYESIGHT (ONE MONTH OLD) ON HIGHWAY, A TRUCK RUNS OVER ROCKS AND THEY HITS MY WINDSHIELD. THEN THE WINDSHIELD HAS CHIPS AND CRACKS. THE CRACKS GROW LARGER THAN A DOLLAR BILL IN FEW MINUTES AND ONE CRACK IS LARGER THAN 22 INCHES IN FEW HOURS. IT SEEMS TO ME THE WINDSHIELD IS NOT WELL MADE AND DOES NOT HAVE GOOD QUALITY. IT IS NOT SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206750May 10, 2019
STEERING
BEGINNING IN MARCH OF 2019, I BEGAN NOTICING THAT THE STEERING FELT "WOBBLY" ABOVE 40 MPH, AS IF THE CAR HIT A PATCH OF ICE OR WAS STRUCK BY A SUDDEN GUST OF WIND. DRIVING FEELS VERY UNSAFE. THIS IS OUR THIRD SUBARU OUTBACK, GOING BACK TO 1998, SO WE ARE FAMILIAR WITH DRIVING THIS CAR (OR AT LEAST OLDER MODEL YEARS). FURTHER, BY TURNING OFF THE NEW "LANE DEPARTURE SWITCH" THIS PROBLEM IS MINIMIZED. WE JUST MOVED FROM FLORIDA TO CONNECTICUT AND I AM NOT LOOKING FORWARD TO DRIVING THIS CAR IN THE WINTER. THESE CARS NEED TO BE RECALLED AND FIXED BEFORE SOMEONE HAS A SERIOUS ACCIDENT!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205477May 3, 2019
VISIBILITY/WIPER
I HAD PARKED TRY 2019 OUTBACK FOR WORK ON A PUBLIC STREET. WHEN I GOT IN AFTER WORK AND CLOSED MY DOOR, THE REAR GLASS SHATTERED AND ABOUT 1/4 OF IT FELL INTO THE BACK OF THE CAR. I INSPECTED THE INTERIOR OF THE CAR AND THE OUTSIDE AREA WHERE IT WAS PARKED, LOOKING FOR SOME SIGN THAT MAYBE SOMEONE HAD TRIED TO BREAK IN OR VANDALIZED IT. I FOUND NO SIGN. I THEN PUSHED MORE OF THE SHATTERED GLASS INSIDE MY CAR TO IMPROVE THE REAR VISIBILITY, AND DROVE TO A GLASS REPAIR STORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205415May 2, 2019
STEERING
ABOVE 50-60 MILES AN HOUR THE STEERING BEGAN TO WANDER (IT FELT LIKE I HAD NO CONTROL AND THE CAR WANTED TO STEER ITSELF) VERY DANGEROUS! ON AN INTERSTATE WHERE SPEED LIMIT WAS 70MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203672April 25, 2019
VISIBILITY/WIPER
WARM SUNNY DAY. LEFT WORK, DRIVING HOME, HEARD A POP AND THERE IS A 12" CRACK IN THE WINDSHIELD THAT STARTS AT THE TOP AND GOES DOWN FROM THERE. NO STONE/ROCK HIT,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203255April 23, 2019
VISIBILITY/WIPER
2019 SUBARU OUTBACK PURCHASED 2/20/19; TOOK POSSESSION 2/22/19. ON 4/14/19 TWO VERY LARGE (18-24IN)CRACKS, RAPIDLY SPREADING APPEARED AS I STARTED UP MY VEHICLE. ONE CRACK STARTED ABOUT 2 IN ABOVE THE LOWER CORNER ON THE DRIVER'S SIDE. APPROXIMATELY 2 WEEKS BEFORE THIS CRACK APPEARED, A VERY SMALL PIECE OF GRAVEL STRUCK THE WINDSHIELD IN THIS AREA BUT NO DAMAGE/CRACKS/HOLES WERE VISIBLE ON CLOSE INSPECTION FOLLOWING THIS. THE SECOND CRACK ORIGINATED APPROX. MIDWAY BELOW THE WIPER APPARATUS ON THE DRIVERS SIDE. THERE HAD BEEN NO ROCKS HITTING IN THIS AREA PREVIOUSLY OR OTHER DAMAGE. AGAIN, BOTH CRACKS STARTED AFTER THE VEHICLE HAD BEEN IMMOBILE OVERNIGHT IN MY GARAGE; THE TEMPERATURE THAT MORNING WAS IN THE HIGH 40S (48F) AND IMMEDIATELY OCCURRED ON STARTING THE VEHICLE AND SPREAD WITHIN SECONDS TO 18-24 INCHES ARCHING ACROSS THE DRIVER'S SIDE WINDSHIELD. SINCE, THE CRACKS HAVE CONTINUED TO SPREAD APPROX 1-3 INCHES PER DAY. IN CONTACTING THE DEALERSHIP, THEY DENY ANY ISSUES WITH SUBARU OUTBACK WINDSHIELDS. THIS IS UNLIKE ANY WINDSHIELD CRACKING EXPERIENCE I HAVE HAD AND DOES NOT APPEAR TO BE DUE TO ROCK DAMAGE, OTHER EXTERNAL DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203267April 23, 2019
VISIBILITY/WIPER
2 WINDSHIELDS HAVE CRACKED WITHOUT AN OBVIOUS CAUSE. OCCURRED AT 2,000 AND 7,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203001April 22, 2019
UNKNOWN OR OTHER
I WAS DRIVING FROM SACRAMENTO TO LONG BEACH - ABOUT 200 MILES INTO THE JOURNEY, AT ABOUT 6:10/6:15 ON A MILD EVENING (TEMPERATURE WAS ABOUT 75) MY SUNROOF SUDDENLY EXPLODED. THE ROAD CONDITION WERE FINE, THERE WAS NO DEBRIS IN THE ROAD THAT I COULD SEE OR WAS AWARE OF. I WAS TRAVELING WITH TRAFFIC AT ABOUT 75 MPH (SPEED LIMIT IS 70). THE SOUND WAS LIKE A SHOTGUN BLAST. IT WAS, WITHOUT EXCEPTION, ONE OF THE MOST FRIGHTENING EXPERIENCES I'VE HAD, PARTICULARLY IN A VEHICLE. I PULLED OVER AND SAW WHAT HAD OCCURRED. IT IS UNLIKELY THAT SOMETHING STRUCK THE SUNROOF - I HAD A THULE CARGO BOX ON THE VEHICLE AND NOTHING COULD HAVE STRUCK IT FROM ABOVE. IT WAS ALSO UNLIKELY FOR SOMETHING TO HAVE HIT THE WINDSHIELD FROM THE ROAD - IT WOULD HAVE HAD TO FIT IN THE SPACE BETWEEN THE HOOD AND THE CARGO BOX AND I HEARD NOTHING BEFORE THE EXPLOSION - ADDITIONALLY, THERE IS NO DAMAGE OR EVIDENCE OF ANYTHING HITTING THE ROOF ANYWHERE ELSE THAT I CAN SEE NOW. I HAVE CONTACTED SUBARU AND MADE THEM AWARE THEY HAVE BEGUN THEIR OWN INTERNAL INVESTIGATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197327April 19, 2019
VISIBILITY/WIPER
MY CONCERN IS WITH THE QUALITY AND SAFETY OF THE WINDSHIELD ON THE 2019 SUBARU OUTBACK. I PURCHASED A 2019 SUBARU OUTBACK ON 12/31/18. IT NOW HAS 3200 MILES ON IT. ON 04/17/19 I NOTICED AN 8-10 INCH CRACK IN THE WINDSHIELD. THERE WAS A VERY SMALL, BARELY NOTICEABLE, CHIP WITHIN THE CRACK. AT NO TIME DID I HEAR ANYTHING HIT THE WINDSHIELD WHILE DRIVING. THEREFORE, A CRACKED WINDSHIELD WAS SHOCKING AND ENTIRELY UNEXPECTED FROM SUCH MINIMAL CONTACT WITH THE WINDSHIELD. WHEN THE CAR IS NOT IN USE IT IS GARAGE KEPT. MY COMMUTE HAS NOT CHANGED SINCE BUYING THIS CAR AND I HAVE NEVER HAD A CAR WINDSHIELD CRACK IN OVER 30 YEARS OF DRIVING. DUE TO THE SIZE OF THE CRACK, THE ENTIRE WINDSHIELD MUST BE REPLACED AND THE SUBARU "EYESIGHT" SYSTEM RE-CALIBRATED. IT IS MY OPINION THAT THE WINDSHIELD SHOULD NOT HAVE CRACKED IN THIS SITUATION. A SIMPLE GOOGLE SEARCH INDICATES THAT OTHERS HAVE CONCERNS WITH THE 2019 SUBARU OUTBACK WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195763April 12, 2019
VISIBILITY/WIPER, UNKNOWN OR OTHER
ON 4/10/19 AS I WAS GETTING INTO MY CAR, I NOTICED A HUGE CRACK ON MY DRIVER SIDE OF THE WINDSHIELD THAT STARTS FROM THE BASE RUNNING TOWARD THE CENTER OF THE WINDSHIELD. THE CAR WAS BOUGHT ON JAN 20TH OF 2019 AND HAS 4200 MILES. CALLED SAFELITE AND THEY ARE ESTIMATING $1300+ TO REPLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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