Subaru Outback Complaints (2019)

1,036 consumer complaints on file.

#11291020December 24, 2019
VISIBILITY/WIPER
THE WINDSHIELD CRACKED WITHOUT ANY EXTERNAL EVENT WHILE THE CAR WAS PARKED. THE REAR VIEW MIRROR WHICH IS ATTACHED TO THE WINDSHIELD SHEARED OFF COMPLETELY. THE CAR WAS PARKED IN A DRIVEWAY, THIS OCCURRED DURING THE DAY IN MAY AFTER OWNING THE CAR FOR A FEW MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291074December 24, 2019
VISIBILITY/WIPER
I HAD A CRACKED WINDSHIELD AFTER LESS THAN 2 MONTHS OWNERSHIP OF MY 2019 OUTBACK. I CONTACTED SUBARU AND THEY SAID IT WASN'T COVERED UNDER WARRANTY AND THAT I WOULD NEED TO REPLACE IT WITH SUBARU PARTS, AND HAVE THE NEW WINDSHIELD SYNCED WITH MY "EYESIGHT" SO IT WOULD WORK PROPERLY. FRANKLY I COULDN'T AFFORD TO SPEND THAT KIND OF MONEY SO I JUST WENT AND GOT AN AFTER-MARKET WINDSHIELD. I WAS ON THE FREEWAY WHEN IT HAPENED, OUT OF NOWHERE. MEANWHILE I AM OUT ALMOST $400 FOR SOMETHING I THINK SHOULD HAVE BEEN COVERED BY MY WARRANTY. I OWN 2 SUBARU'S ...BOTH 2019, AND FELT LIKE I WASN'T TREATED PROPERLY BY SUBARU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290967December 23, 2019
VISIBILITY/WIPER
A SPONTANEOUS CRACK APPEARED ON 2019 SUBARU OUTBACK. WHAT STARTED OUT AS A SPELL CRACK, ABOUT 4 INCHES LONG, HAS NOW PROGRESSED TO ALMOST 12 INCHES IN A DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290993December 23, 2019
VISIBILITY/WIPER
WINDSHIELD CRACKED FOR NO REASON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289201December 15, 2019
VISIBILITY/WIPER
I HAVE OWNED MY OUTBACK FOR 6 MONTHS. IN THAT TIME I HAVE HAD MY WINDSHIELD CRACK 2 TIMES WITH NO APPARENT DAMAGE. THE FIRST TIME WAS 2 WEEKS AFTER OWNERSHIP, DRIVING DOWN THE HIGHWAY, NOT IMPACT FROM ANYTHING AND IT JUST CRACKED. SECOND WAS TONIGHT, DRIVING HOME I HEARD WHAT SOUNDED LIKE A LARGE DRIP, NEXT THING I KNOW MY WINDSHIELD IS CRACKED ON THE BOTTOM NEAR THE DEFROSTER. I LOOKED ALONG THE CRACK AND THEIR IS NO CHIP OR EVIDENCE OF IMPACT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288155December 10, 2019
SUSPENSION
I TOOK THE CAR IN FOR SERVICE BECAUSE THE CAR WAS PULLING TO THE RIGHT, ALONG WITH THE REGULAR OIL CHANGE, AND THE DEALER IS TELLING ME THAT THE SPINDLE IS BENT. THEY ARE TELLING ME THAT THIS COULD ONLY HAVE OCCURRED IN AN ACCIDENT, BUT WE HAVE NOT HAD ANY ACCIDENTS IN THE 11,800 SINCE WE PURCHASED IT NEW LAST DECEMBER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287488December 6, 2019
VISIBILITY/WIPER
WE SUSTAINED A CRACKED WINDSHIELD FROM A SMALL STONE IMPACT WHILE TRAVELING AT 60MPH ON A MULTI-LANE HIGHWAY. THE ROAD AND WEATHER CONDITIONS WERE GOOD, WITH NO OBVIOUS DEBRIS ON ROAD, AND ONLY PASSENGER CARS IN FRONT AND NEXT TO US SUGGESTING STONE MAY HAVE COME FROM ANOTHER CARS TIRE TREAD. THE IMPACT LEFT A SMALL (~1MM) CRATER ON PASSENGER SIDE ABOUT MID-WAY UP AND ~2 INCHES FROM EDGE, BUT GENERATED A CURVED CRACK NEARLY A FOOT IN LENGTH (AND STILL EXPANDING) AND REACHING ALL THE WAY TO THE EDGE OF WINDSHIELD. I OWNED A 2007 SUBURU FOR OVER TEN YEARS PRIOR TO THIS VEHICLE AND SUSTAINED MANY MINOR GRAVEL IMPACTS ESPECIALLY POST-WINTER STORM AND NEVER SUSTAINED DAMAGE REQUIRING WINDSHIELD REPLACEMENT. LIKEWISE WITH OVER 40-YEARS EXPERIENCE WITH NUMEROUS CARS I HAVE NEVER SEEN A WINDSHIELD FAIL GIVEN IMPACT BY SMALL STONE. THIS IS CLEARLY A DEFECTIVE COMPONENT AND PRESENTS SIGNIFICANT SAFETY ISSUE. THE COST FOR REPLACEMENT IS HIGH BECAUSE SENSORS REQUIRE ORIGINAL EQUIPMENT FROM SUBURU AND CHANCE OF SUBSEQUENT FAILURE IS ALSO HIGH GIVEN REPLACEMENT WOULD LIKELY ALSO BE DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287585December 6, 2019
STEERING
VEHICLE STEERING IS DANGEROUS...VEHICLE SUDDENLY LUNGED HARD RIGHT THEN HARD LEFT ...ALL WHILE IN MOTION ON THE ROAD ABOUT 35 MPH...WAS VERY PERPLEXED AND I'M SCARED TO DRIVE THE VEHICLE NOW...AFTER GOOGLING MAKE & MODEL RECALLS EARLIER YEARS HAD STEERING ISSUES RECALLED...PERHAPS THIS IS THE CASE FOR THIS VEHICLE? TOO DANGEROUS TO DRIVE...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287587December 6, 2019
UNKNOWN OR OTHER
WINDSHIELD HAS A CRACK UNDER THE WIPER BLADE THAT HAS SPREAD OUTWARD IN A C PATTERN. VEHICLE WAS PARKED IN SHOPPING AREA AND NO OTHER PERSONAL WERE NEARBY. WEATHER WAS CLEAR AND NO OBJECTS HAD IMPACTED THE VEHICLE WHILE DRIVING. STAR PATTERN WAS NOTICED AFTER DEALERSHIP USED PEN TO OPEN THE AREA UP MORE. PLEASE SEE ATTACHED PICTURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286651December 3, 2019
VISIBILITY/WIPER
VEHICLE HAD TWO SPONTANEOUS CRACKS WITHIN THE FIRST 1700 MILES OF USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281956November 23, 2019
POWER TRAIN
UNKNOWN ORIGIN. CURRENTLY APPROXIMATE MILES 12500. TRAVEL 450-550 MILES PER WEEK, 400-450 MILES ARE HIGHWAY MILES. SOMEWHERE BETWEEN 10,000-11,000 MILES I STARTED NOTICING A HIGH-PITCHED SQUEALING/WHINING ONLY WHILE IN MOTION. IT STARTS AROUND 20-30 MPH, AND EITHER GOES AWAY OR BECOMES UNNOTICEABLE AFTER ~50 MPH. COULD NOT PINPOINT WHERE IT WAS COMING FROM. WHEN SCHEDULING REGULAR MAINTENANCE, DEALERSHIP WAS NOTIFIED OF NOISE. AT THE TIME OF MAINTENANCE, SERVICE DEPARTMENT INVESTIGATED SAID NOISE. THE SERVICE DEPARTMENT STATED THAT IT WAS THE CARRIER BEARING. HE DID NOT MAKE IT SOUND URGENT, THAT IT WAS "MORE OF AN ANNOYANCE RIGHT NOW" AND WOULD CAUSE "MORE SERIOUS ISSUES EVENTUALLY ".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281039November 19, 2019
VISIBILITY/WIPER
LESS THAN 5 MONTHS OLD AND THE WINDSHIELD RANDOMLY STARTING CRACKING ON PASSENGER SIDE UNDER VIPER. I HAVE NOT KNOWN ANYTHING TO HIT THE WINDSHIELD. THE CRACK HAS NOW MOVED OVER THE CENTER OF THE WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280532November 16, 2019
VISIBILITY/WIPER
BROKEN WINDSHIELD. THERE HAS BEEN NO IMPACT AND THERE IS NO SIGN OF IMPACT YET MY WINSHIELD ON A 5 MONTH OLD CAR IS CRACKED. ITS APPROXIMATELY 10 INCHES AND CIRCULAR FROM THE TOP DOWN BEHIND THE REARVIEW MIRROR. I NOTICED THE CRACK WHILE PARKED. POSSIBILITY AFTER GOING THROUGH A CAR WASH. ALSO THE HEAT FROM BEING PARKED ON THE HOT DRIVEWAY MAY HAVE BROUGHT OUT THE FLAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279387November 11, 2019
VISIBILITY/WIPER
WINDSHIELD SPONTANEOUSLY CRACKED DURING THE YEAR'S FIRST FREEZE. CAR WAS GARAGE PARKED AND NO IMPACT OCCURRED. SUBARU PROVIDES NO SUPPORT FOR THIS ISSUE, SO I'M JUST GOING TO DRIVE AROUND WITH A BROKEN WINDSHIELD AND TAKE ON THE ASSOCIATED RISKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279422November 11, 2019
VISIBILITY/WIPER
WINDSHIELD HAS SPONTANEOUSLY CRACKED TWICE IN 6 MONTHS, ONCE WHEN DRIVING DOWN AN IN TOWN ROAD, ONCE WHEN SITTING IN THE PARKING LOT ALL DAY WHILE I WAS AT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278896November 8, 2019
UNKNOWN OR OTHER
AFTER OWNING 2019 SUBARU OUTBACK FOR 6 MONTHS, WASHING IT I FOUND 6 TO 7 CHIPS SCATTERED AROUND THE FRONT WINDSHIELD. I HAD THE WINDSHIELD REPLACED DUE TO LIVING IN FLORIDA, NOT WANTING TO TAKE ANY CHANCES. I DRIVING VEHICLES FOR MORE THAN 45 YEARS, I DON'T THINK THAT I HAD 6 CHIPS ON ALL THE VEHICLES COMBINED. I BELIEVE THAT SUBARU HAS INFERIOR QUALITY WINDSHIELD GLASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278868November 8, 2019
VISIBILITY/WIPER
THE VEHICLE HAS HAD WINDSHIELD CRACKS APPEAR THREE TIMES IN THE SIX MONTHS WE HAVE OWNED IT (PURCHASED NEW). BOTH THE DEALER AND THE GLASS REPAIR SHOP INDICATE THAT THIS IS A COMMON PROBLEM FOR THIS MODEL. IN THE FIRST TWO INSTANCES, THERE WAS A MINOR IMPACT WITH A SMALL PEBBLE OR BIT OF SAND AT CITY SPEEDS (LESS THAN 40 MPH) AND IN THE MOST RECENT INCIDENT, THE CRACK APPEARED SUDDENLY AND WITHOUT OBVIOUS IMPACT WHILE DRIVING ON THE INTERSTATE AT 70 MPH. NONE OF THE IMPACTS WERE SUFFICIENT, IN MY ESTIMATION, TO CAUSE DAMAGE SIGNIFICANT ENOUGH TO REQUIRE REPLACEMENT OF THE WINDSHIELD, BUT, IN ALL CASES, THE CRACK SPREAD ACROSS THE ENTIRE WINDSHIELD WITHIN MOMENTS. BASED ON OTHER REPORTS ON THE INTERNET, IT WOULD APPEAR THE WINDSHIELD ON THESE VEHICLES IS POORLY DESIGNED AND/OR MANUFACTURED, CREATING A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278376November 6, 2019
VISIBILITY/WIPER
THE FRONT WINDSHIELD SPONTANEOUSLY CRACKED. IT WAS SNOWING, WE HAD THE WIPERS GOING AND THE VENTS TO DEFROST ON. ON OUR 3 MINUTE DRIVE TO WORK, WHILE WE WERE STOPPED AT A STOPLIGHT THE CRACK FORMED, AND THEN SPREAD. IT COVERS NEARLY THE ENTIRE WIDTH OF THE WINDSHIELD. AT FIRST WE THOUGHT IT WAS A WATER STREAK - BUT IT DID NOT FOLLOW THE PATH OF THE WINDSHIELD WIPERS. WE DID NOT HIT A ROCK OR A BUMP IN THE ROAD, THERE WAS NO DEBRIS ON THE ROAD, THERE WAS NO HAIL, THERE WAS NO REASON TO EXPLAIN THE CRACK. WE IMMEDIATELY TOOK IT TO THE SUBARU DEALER WHICH WE PURCHASED THE CAR. THEY TOLD US THAT THIS WAS NOT COVERED UNDER OUR WARRANTY AND THAT WE WOULD HAVE TO PURCHASE A NEW WINDSHIELD FROM SUBARU AND THEN HAVE IT INSTALLED BY THEM. WE NEEDED TO DO THIS SO THEY COULD RE-CALIBRATE THE EYESIGHT SYSTEM. I AM INCREDIBLY FRUSTRATED THAT A 2019 VEHICLE REQUIRES SUCH AN EXPENSIVE WINDSHIELD REPAIR AFTER NO FAULTY DRIVING OR CLEAR INCIDENT THAT CAUSED DAMAGE. WE WERE QUOTED $1700 TO REPLACE AND RECALIBRATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278427November 6, 2019
VISIBILITY/WIPER
I HAVE HAD THIS VEHICLE FOR ABOUT 6 MONTHS AND HAVE DRIVEN IT LESS THAN 6,000 MILES. IT WAS PARKED IN MY DRIVEWAY WITH NO CRACKS OR DINGS IN IT AS OF TWO DAYS AGO AND COMING OUT TO MY CAR THIS MORNING THERE IS NOW AN 18 INCH HAIRLINE CRACK. THERE IS NO IMPACT AREA AND NO ROCKS HAVE HIT MY WINDSHIELD WHILE DRIVING IT. I HAVE TO BELIEVE THIS IS SPONTANEOUS BREAKAGE, ESPECIALLY READING THESE OTHER COMPLAINTS. THE WINDSHIELD HAS NOT BEEN TOUCHED AND THE WEATHER HAS BEEN MILD. THIS IS UNREAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278481November 6, 2019
UNKNOWN OR OTHER
WHILE DRIVING DOWN A STATE HIGHWAY ON 9/26/19 AT 55 MPH MY PASSENGER AND I HEARD A SMALL LITTLE TICK SOUND AND SHE SAID, "THAT'S THE SAME SOUND MY CROSSTREK MADE ON MONDAY WHEN IT CHIPPED AND CRACKED THE WINDSHIELD". SO WE STARTED LOOKING AROUND THE WINDSHIELD AND SURE ENOUGH NOW MINE WAS CHIPPED AND CRACKED AT 5 WEEKS OF AGE, BOTH VEHICLES WERE BOUGHT NEW. THEN A FEW WEEKS LATER, 10/12/19, ON AN INTERSTATE AT 70MPH ANOTHER SMALL, INSIGNIFICANT TICK AND I START LOOKING AROUND AND AGAIN, SAME THING. YESTERDAY (AS OF THIS POST) ON A STATE HIGHWAY AT 55MPH, RIGHT IN FRONT OF ME THIS TIME THE SAME SMALL TICK SOUND YET ANOTHER CHIP AND CRACK! I'VE HIT BUGS HARDER THAN THESE HITS THAT ARE PRODUCING CHIPS AND CRACKS!! BOTH MY 2019 CROSSTREK AND 2019 OUTBACK NOW HAVE MULTIPLE CHIPS AND CRACKS IN THEIR BRAND NEW WINDSHIELDS AND NONE OF THEM ARE FROM LEGITIMATE IMPACTS WITH A STONE OR ROCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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