Subaru Outback Complaints (2019)

1,036 consumer complaints on file.

#11478904August 11, 2022
UNKNOWN OR OTHER
The head unit of the vehicle has malfunctioned causing the following: - Touch screen is non-responsive - Rearview camera is blurry/difficult to see out of making backing up dangerous - The entertainment unit has deleted paired phones making connecting a phone impossible The vehicle has been inspected by the dealer and they recommended ordering a new head unit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478330August 9, 2022
ELECTRICAL SYSTEM
The battery continues to drain by itself, even with no usage. I have already replaced the battery once and the issue continues. Seems like there is an electrical problem. I have tested the new battery and it is fine just needs to be charged regularly in order to start the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478215August 8, 2022
VISIBILITY/WIPER
My windshield cracked on its own (without any object hitting it) under the passenger side plastic that covers the lower aspect of the windshield. The crack extended upwards and towards the driver's side. I'm concerned the crack will start to obstruct the driver's view and that it will be dangerous for passengers inside. Subaru America was contacted by phone and then a few weeks later we were given Case #220504-132599 (through an email from Kris Drechsel at Subaru America). Subaru of White Bear Lake, MN (Greg Nichol) inspected it on June 21st and determined the crack was NOT caused by a rock chip or any other object and the crack started from the bottom (under the plastic) and extended upwards (gave us a different Case #220621-171862). We were told someone from Subaru America would contact us about next steps. They never contacted us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478068August 7, 2022
ELECTRICAL SYSTEM
“Condensation like” artifacts have appeared on the substrate of the LCD control screen similar to the recall issued for the 2018 model year. This affects vital control for most any vehicle setting and navigation. Also the system behaves erratically while in motion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477271August 3, 2022
STRUCTURE:BODY, ELECTRICAL SYSTEM
The automatic liftgate fails to latch and requires extra steps that most car owner would not know to temporarily resolve the issue. My situation has been difficult to replicate. The liftgate will open but not close. It will also close but not open. It will also latch but not securely. This evening, the hatch opened but failed to close. It also latched but found out at 55mph that it was not properly secured when my dog leaned against it. It did not open but the light turned on like a door was opened. This has been a known issue with many other Subaru owners as well. The answer always seems to hold the button for 10 seconds to reset but this does not work every time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476812July 31, 2022
FUEL/PROPULSION SYSTEM
Summary: I have a 2019 Subaru Outback 3.6r with approximately 30k miles. It spent most of it's life in Texas, a low-corrosion state. When I was camping in Colorado, it started leaking fuel for extended periods from the tank area on the passenger side just in front of the rear wheel. The left a strong gas odor/fire danger as it leaked for many hours. I can supplies photos and video. The leak appeared rather suddenly, and is worse when the vehicle tank was just filled. It leaves large puddles of fuel on the ground. Failed system: fuel storage. It is available for inspection upon request. Safety: this issue resulted in a large fuel spill/gasoline vapor cloud, and the leak continues for hours. there is no crash damage/etc. to the vehicle. I have not taken the issue to a dealer yet. Should I get the car looked at by them? It is easy to reproduce by filling the tank normally at a gas station, the leak is worse when the tank is full. There are no warning lights/etc. The fuel gauge on the dashboard has also become intermittent after the leaking started. Sometimes it shows the fuel level, sometimes it shows empty (the tank is not empty). Note the image showing conflicting information on mileage to empty vs the needle fuel gauge level - the tank is appx 3/4 full in that image, neither fuel gauge is correct or agrees with each other.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476192July 27, 2022
ELECTRICAL SYSTEM
The car is a 2019 Subaru Outback, purchased certified pre-owned in the summer of 2020 from North Park Subaru, San Pedro Ave., San Antonio TX.On 17 July 2022, the vehicle began shuddering, rolling backwards, and the transmission would not go into any gear position after starting it. The only way to keep the car from continuing to roll backwards was to remove the key from the ignition. At that point the vehicle stopped. Afterwards we tried to start it again, the car would go through the same sequence of events. We called a tow truck to have it dropped off at North Park Subaru, San Pedro St., San Antonio TX. It was determined by Subaru technicians the Electronic Control Module (ECM) needed to be reset. That was completed and symptoms could not be mimicked at the dealership. So, the vehicle was returned to us on 20 Jul 2022. On 21 Jul 2022, it malfunctioned again and repeated the symptoms; shuddering, rolling backwards, not going into gear, etc. It was returned to the same Subaru dealership and a few days later we received text messages to test drive it because technicians could not mimic ongoing issues during their test drives. We refused to retrieve our vehicle due to its unsafe condition and filed a complaint with Subaru of America Inc. on 27 Jul 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475730July 25, 2022
ELECTRICAL SYSTEM
The battery does not hold power and we have been stranded in a remote location more than once. I am nervous about going anywhere on my own, especially at night. The dealer has been totally unresponsive and told us this is normal and we should just buy a portable charger. We do now take a charger everywhere we go but this seems unacceptable for a new (and not inexpensive) car. It seems this is a problem with the 2019 outback. The date below is the last time this happened but it has been an ongoing issue since we bought the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475559July 24, 2022
UNKNOWN OR OTHER
I just bought my 2019 Outback less than a month ago in perfect condition. One morning when I was leaving for work I noticed a crack about 6 inches long in the windshield. The crack is rapidly spreading, it tripled in size in less than 3 weeks. I believe my windshield is defective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475476July 23, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
At about 35,000 miles the car would not start. Had the battery checked and was told it was fine. Subaru garage could not find a parasitic drain. Replaced the battery and the car still would not start reliably. Took the car back to the Subaru garage and they had it for 5 days and at first said the DCM needed to be replaced then they back tracked and said the car was fine and they could not find anything wrong with it. Subaru garage told me to contact Subaru and they would give me a $500.00 "gift card" and I could bring it back and they could put in an AGM battery and a battery tender. The car would not start a total of approximately 8-10 times unless it was kept on a trickle charger. I did not want to have to rely on plugging my car in all the time. We sold the car because we could not have an unreliable vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475117July 21, 2022
VISIBILITY/WIPER
My windshield now has three cracks d/t small rocks hitting the windshield at far distances from other vehicles. When I originally purchased this vehicle, the windshield was cracked requiring a replacement before purchase. This is a new windshield 2 years old from that initial replacement. The dealer has not confirmed an issue with their windshields. No warnings were provided to watch out for this by the dealer. The first crack occurred 4 months after purchase. The most recent one occurred today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474970July 20, 2022
ELECTRICAL SYSTEM
The entire electrical system stopped working while parked in garage probably because the battery completely drained. Since the car was parked, there should have been no mechanical or electrical activity. Because this car depends so much on electronic control almost nothing can be operated. Locked doors cannot be opened (the car automatically locks all doors while in motion except the driver door), the tailgate cannot be opened and, of course, the engine will not start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474595July 18, 2022
UNKNOWN OR OTHER, VISIBILITY/WIPER
The windshield on the Outback do not hold up. I have replaced my windshield 2 times. About to replace for a 3 time. All within 13 months. All Subaru windshields. I’m a cautious driver and do not drive close to others. A rock has hit the windshield but it automatically cracks over 8 inches. Not repairable. I’ve never had this problem with my other vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474126July 15, 2022
ELECTRICAL SYSTEM
Touch screen began to get bubbles underneath factory glass and is causing spontaneous touch-activation and inability to use touch screen. This also affects navigation and other issues. Might cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473611July 12, 2022
UNKNOWN OR OTHER
Rear axle seal was leaking. Found during oil change and tire rotation. Vehicle has 47,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473294July 11, 2022
VISIBILITY/WIPER
Windshield development a crack about 12 inches long without any known impact. It just popped and cracked by itself. Conditions were normal, no extreme heat or cold.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473482July 11, 2022
ELECTRICAL SYSTEM
Two dead batteries in 5 days. Dealer is looking at it this week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472984July 8, 2022
ELECTRICAL SYSTEM
Battery keeps dying. Replaced the battery and it’s already dead again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472710July 7, 2022
ELECTRICAL SYSTEM
Touch screen began to get bubbles underneath factory glass and is causing spontaneous touch-activation and inability to use touch screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472790July 7, 2022
VISIBILITY/WIPER
The windshield cracked itself without being hit by anything. The crack grows visibly once in a while.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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