Subaru Outback Complaints (2022)

465 consumer complaints on file.

#11489211October 13, 2022
UNKNOWN OR OTHER
The windshield on our 2022 Subaru Outback with less than 2000 miles was hit by a small object. The windshield chipped and then cracks began to expand. Small projectiles hit windshields all the time yet don't break like Subaru windshields. Subaru will not cover this under warranty and the repair will cost us over $1200 (front cameras need to be realigned). The reason we are reporting this is that our old 2015 Subaru Outback required the windshield to be replaced 4 TIMES in less than 8 years. Obviously this is a defect that Subaru knows about as they extended the warranty for windshields on previous year models, but only for certain defects that started at the top of the windshield. From our perspective this is an unsafe manufacturer defect that needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488520October 9, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
On a reoccurring basis, my Subaru will randomly slam on the breaks, detecting an object that isn't there. Dealership has done nothing, and Subaru of America has ignored my complaints
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488505October 8, 2022
VISIBILITY/WIPER
I walked into my garage and found that I have a massive crack across my windshield. It never got hit by a rock or anything, there haven’t been extreme temperature changes, it just doesn’t make sense. It has seemingly cracked for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487656October 3, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2022 Subaru Outback. The contact stated the vehicle was parked outside his driveway for four days; however, while approaching the vehicle, he noticed that the front windshield was cracked. The contact stated that no object had struck the windshield to cause the crack. The vehicle was taken to the dealer and photos were taken and sent to the manufacturer. The manufacturer was contacted and stated that the complaint was reviewed and the replacement might not be covered under warranty. The failure mileage was 7,000. The contact stated that both the glass shop and the Subaru dealer said that there was a microscopic chip that may have caused the crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487414October 1, 2022
VISIBILITY/WIPER
Unknown. A large Crack appeared on the front windshield starting from the bottom to the middle and then branching off to the left and right of the windshield. There is no evidence of any impact to the windshield. Crack is much to large for me to continue to drive safely. The Subaru car dealership inspected the windshield and submitted a claim to the car manufacturer for possible replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486934September 28, 2022
VISIBILITY/WIPER
Windshield cracked in the lower middle about 6 inches from bottom . The defrost had been on because the window was fogging up. Went in to store and when I restated car noticed the crack. I am concerned about the crack getting larger and also that it is illegal to drive with a vehicle in that condition in my state. This just happened and I have not looked into how it will be fixed and at what cost to me. there was no warning before or after it happened. Crack is dead center about 2 feet horizontally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486859September 28, 2022
ELECTRICAL SYSTEM
Battery is draining without cause. It's required two jumpstarts in one week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486572September 27, 2022
VISIBILITY/WIPER
Windshield cracks from pressure from initial installation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486545September 26, 2022
UNKNOWN OR OTHER
Windshield cracked while driving did not see anything large object hit
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485958September 22, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
Rab system not working, no foward or reverse cameras work. No climate control access, no radio, no GPS, can't access any touch screen controls
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485697September 21, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2022 Subaru Outback. The contact stated while reversing out of his residence garage at approximately 2 MPH, he had noticed a long crack in the front windshield which had started on the passenger’s side of the windshield and extended across, moving upwards and stopped underneath the rearview mirror. The contact had not noticed any strike marks on the windshield that could have caused the failure. The contact had taken the vehicle to a local dealer where it was determined that the windshield needed to be replaced. The contact was directed to a third-party windshield repair shop. The vehicle had been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484702September 15, 2022
VISIBILITY/WIPER
Cracked windshield from no impact
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484645September 15, 2022
VISIBILITY/WIPER
The windshield cracked without any noticeable impact. I noticed a crack 12-15 inches when I got into the vehicle the next day. The day prior I had not noticed the crack, not noticed any impact sound, no incident happened. I’d not been driving on the highway and I maintained more than 3 car lengths of following distance. I was driving under 40mph the day prior to noticing the crack. The vehicle is just over a month old and has 3000 miles on the odometer when the incident happened. Dealership inspected and found a impact point which is invisible to the naked eye. Such small debris cracking the windshield suggests the windshield is too weak and is a possible safety hazard. Manufacturer and dealer are not able to replace it under warranty. They are offering a one time good will replacement, but if such small specks of debris(not noticeable to the naked eye) can crack the windshield It’s very likely the windshield will st the minimum crack again or worse could lead to a safety hazard if the debris was a noticeable and more substantial. I’ve been finding a number of complaints of the exact same issue and similar response from the dealerships/customer service on online forums and youtube.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484550September 15, 2022
STRUCTURE:BODY
Plastic trim on my front driver side door is falling off. The plastic that is clipped and taped at the bottom of the door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484515September 14, 2022
VISIBILITY/WIPER
18" crack in the windshield was noted originating from passenger side pillar extending toward the middle of window. Crack occurred while car was parked in an insulated and locked garage. No crack when parked and large crack the following morning. No known trauma or known rocks striking the windshield. On close inspection there was no star pattern, bubble pattern or palpable concave defect that would suggest a previous rock chip.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484344September 13, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Windshield cracked while parked. Date of crack 9-13-2022 All the electronic safety features rely on an intact windshield to work properly. This crack occurred for no reason. No impact to windshield. Parked in an open parking lot. Not reproduced that I know of. Vehicle will be inspected tomorrow by dealer. 9-14-2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484255September 13, 2022
VISIBILITY/WIPER
The windshield cracked during normal operation of the car. This is the 4th windshield since purchasing the 2022 Subaru OBW. The first crack, with no visible impact to the windshield, occurred at 13K, the second, with no visible impact, occurred at 20K, and this third occurred at 41K. They have occurred in different areas of the windshield (from each side and the bottom). Each replacement has been OEM and the 3rd windshield (which lasted the longest) had an additional ceramic coating. I reported the 3rd windshield to the nhtsa and when I reviewed nhtsa's assessment, it was incorrect. I emailed nhtsa requesting the assessment be corrected, but never received a reply and believe the report is still incorrect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484043September 12, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2022 Subaru Outback. The contact stated while driving 65 MPH, she heard an abnormal noise and noticed a crack on the front passenger’s side bottom corner of the windshield. The contact stated that no object had struck the windshield to cause the crack. The contact stated that she was awaiting an appointment for the replacement. The manufacturer was not notified of the failure. The approximate failure mileage was 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483936September 11, 2022
ELECTRICAL SYSTEM
On or about April 28, 2022, while traveling on route 95 North (an interstate highway) utilizing the Factory GPS system which is in the center console, the entire console went blank. I immediately grew concerned the vehicle steering or acceleration was about to fail and pulled over on the shoulder of the interstate. I turned off the vehicle and restarted it, yet the screen remained blank, which meant I could not control the heat, defroster, air conditioning, GPS, radio, the USB ports, the telephone connections, and etcetera; all were inoperable. As I continued to drive the screen remained blank or blacked out. I pulled into a rest area and waited 20 minutes with the vehicle turned off, and when I restarted the vehicle, it operated normally. On April 29, 2022, vehicle mileage 10,389, I took my 2022 Outback to Subaru, while at the dealership the dealership diagnosed the problem as follows: a new center console Cockpit Control Unit Assembly-Navigation and Display Assembly was ordered. I was told the dealership would contact me when the part arrived. I did not hear from the dealership and on June 27, 2022, vehicle mileage 16,282, I returned to Subaru for the third (3rd) time, and I informed them the problem with the center console continued. I was advised that additional testing was needed. According to the service records a miscellaneous check for the latest software was completed, issue was not resolved, the console failed to accept the updates and a new console was ordered. No warning lamps, codes or errors were noticed, the screen goes blank and the driver wonders what will occur next. In this model, 2022 Outback XT Limited, the screen is over 12 inches tall and is the predominant electrical system in the vehicle. The problem was replicated by the dealership on 5 service visits, it is available for inspection, although the concern occurs daily it is intermitent. After 6 visits the problem has not been repaired/rectified.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483914September 11, 2022
VISIBILITY/WIPER, VISIBILITY:WINDSHIELD
My first complaint was filed on 8/2/2022 @2,807 miles. Here we are again, not even 6 weeks later and it happened again. The dealer did replace my windshield. It took me driving there three different times to finally catch the manager so he could take pictures and file a claim with Subaru. Subaru did accept the claim and replaced the windshield. I was without my car for three days while this repair was done. Driving home last night, My 19 year old so was in the passenger seat. He says look mom, the windshield is cracking. Sure enough, no impact was heard or seen, it just started cracking in the same spot as the first time. It was such a hassle to get the first repair done and now I have to do it again!!! Ugh...I now wish I had never bought this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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