Subaru Outback Complaints (2021)

299 consumer complaints on file.

#11431959September 7, 2021
ELECTRICAL SYSTEM
I am having battery drainage issue with my vehicle. If it sets more than 4 days the car will not start. I see there is a class action law suit on Outback vehicles. This car has 9,000 miles on it and this has happened 3 times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431728September 4, 2021
FUEL/PROPULSION SYSTEM
Driving at 65 mph, engine stopped taking gas, slowed to below 30 in heavy freeway traffic. Resumed normal operation in about a minute. Then failed in similar fashion 5 minutes later. Took my 2021 Subaru outback xt to the dealer where purchased. They have been unable to duplicate the issue and want me to drive the car without any fix. I refuse to do that as if it happens in a situation where I must accelerate to be safe, it is going to be disastrous. They point to no recall on the 2021 model, but had this issue for the last 3 years on many of their models. What to do?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431607September 3, 2021
ELECTRICAL SYSTEM
Battery drain and car won't start. Called roadside service for a Jumpstart and on 5 other occasions, even after driving for 1.5 hours, the car won't start. Sometimes after driving and turning car off for 1/2 hour to visit a store, it won't start. Othertimes it will. Car only has 6000 miles on it. I have had to buy a battery jump starter so I can at least get rolling again. I have a call into Subaru service but they could not get me in for over a week. So I have to deal with the possibility of being stranded until Subaru can diagnose. I live in the country so bring stranded will be a big deal. I should have bought the Volvo.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431370September 1, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2021 Subaru Outback. The contact stated while coming out of a full stop, the vehicle would stall without warning. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer but was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 6,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431365September 1, 2021
VISIBILITY/WIPER
As I was getting into my vehicle to drive to work the morning of Monday August 30th,I noticed a large crack in the windshield starting at the passenger side to the middle of the windshield. Vehicle was parked in driveway over the weekend and no damage was seen on the outside of the winshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431307September 1, 2021
VISIBILITY/WIPER
Windshield spontaneously cracked. No warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431279August 31, 2021
ELECTRICAL SYSTEM
Drove car and parked for 15 minutes. When I tried to start it again it would not turn over. Battery was completely dead and could not be jump started. Car is a 2021 model with only 11K miles on it. There was no prior warning of a low battery. It left me stuck in an isolated parking lot. Probably not a major safety issue but apparently a known issue for late model Subaru Outback’s so I wanted to add the 2021 model to the affected list.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431077August 30, 2021
VISIBILITY/WIPER
My wife has purchased Subaru 2021 Outback on May 2021. The windshield got cracked while it was parked in a driveway. It looks there was no sign of impact on the crack. The windshield of the Outback looks very susceptible to crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430635August 26, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
On 3 Occasions the Eyesight automatic braking activated with no apparent reason. The first was at highway speeds, second at 45mph and the third at about 30/35mph. In the first case a car entered the lane but there was considerable distance. In the second a car made a right turn into my lane and was slow but there was about 1/4 mile or more space and the last one occurred as, my wife, followed the curve of the road to the right. There were no vehicles near by only a median. In each case there was no gradual slow down only a full force application of the brakes. This led to the car lunging forward. Fortunately in all cases there was no one behind us or we would have been rear ended. The associated red heads-up lights activated at the very same time as the brakes did. I have called the dealer for an appointment to bring it in. No one else has inspected the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430401August 24, 2021
VISIBILITY/WIPER
After less than 3,000 miles and 6 months, the windshield spontaneously cracked from about 1/3 the way up the driver-side post horizontally about 12” toward the center of the car, then up vertically about 10” and then horizontally about 24” further toward the center of the car. This was reported to Subaru of America with Case # 1-73126830225 on 2021-08-18.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430389August 24, 2021
ELECTRICAL SYSTEM:ADAS:CONTROL MODULE
The contact owns a 2021 Subaru Outback. The contact’s wife was driving 40 MPH and noticed that the center console display screen went blank and rebooted independently after a few minutes. However, the failure reoccurred and affected several safety features on the vehicle including the HVAC controls, Bluetooth connectivity, and navigation on the vehicle. The contact took the vehicle to a local dealer who inspected the vehicle and duplicated of the failure the but could not determine the cause of the failure. The dealer was able to install a software monitor to replicate the failure so the contact could notify the failure to the dealer. The contact took the vehicle back to the local dealer where the dealer replaced the center module in an attempt to repair the vehicle however, the failure still occurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 1,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430023August 22, 2021
VISIBILITY/WIPER
Cracked windshield while parked in the garage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429808August 19, 2021
VISIBILITY/WIPER
Windshield cracked on a new 2021 car, while driving in the city in clear weather and light traffic.The crack runs horizontally for about 10 inches and then turn vertical for the same height. I do not think it was hit by anything. Dealer inspection will be taken up soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429659August 18, 2021
UNKNOWN OR OTHER
Don't buy I regret buying it. Water leaks into the vehicle passenger side door. I got a loaner and the same issue water leaks into the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429460August 17, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My problem is an intermittent one. The infotainment display goes blank and reboots. When this happens I have lost Rear Automatic Braking, the Eyesight System, cruise control, the backup camera display and driver monitoring along with other non-safety related systems (radio, environment control). The dealer has not been able to reproduce, but has gotten error codes to send to Subaru of America (SoA) along with print out of error messages received via the My Subaru website. The vehicle has been to the shop 6 times in the first 9,000 miles. There has been no inspection of the car by SoA, just dealer service. There is no warnings until the issue occurs. SoA has been notified via Certified Letter and has been unresponsive as to a fix since 7/19/2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429133August 14, 2021
STRUCTURE:BODY, VISIBILITY/WIPER, UNKNOWN OR OTHER
During heavy rains, the vehicles leak water into the driver's side wheel well. Numerous times back to the dealer and the vehicle being piece by piece all seals are being replaced. As per numerous blogs on Subaru forums, an indication of a faulty windshield seal could be the issue, but the dealership refuses to replace or reset the windshield seal. Bought the car on June 28, 2021, and have been to the dealership 3 times for the same issue. The dealership is replacing seals on the skylight and door but as of yet no resolution. At the time of this complaint, the vehicle has been at dealership for 3 weeks with no resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428833August 12, 2021
ELECTRICAL SYSTEM
Record of Subaru Outback electrical issues 2021 April 25 purchased. May 5 ca.No startSalesman came to home and jump started. June 28-29No start, Recharged and had no further electrical issues until--- July 27No start. Briefly left vehicle. On return wouldn't start, dash lights crazy blinking.Jump box started it. July 28 Left it all morning at Subaru service for eval; result: "no problems were detected." Aug.5No start. Parked at friends for 3 hr. On return wouldn't start, dash lights crazy blinking. Jump box restart. Aug. 7No start. Left ignition on for 3 hr testing new solar panel.Purchase Solar panel, proves useless, ignition drained battery.Trickle charged for several hours, starts. Aug. 9 No start. Battery dead. Trickle charged for several hours, starts. Conclusion: Subaru Outbacks are: (1) inherently unreliable, (2) Subaru has known about this problem for several years, and (3) Subaru is dishonest in not admitting to and fixing the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428746August 11, 2021
VISIBILITY/WIPER
The glass on my 2021 subaru outback that I purchased less than 2 months ago has started cracking from the bottom next to vin number and spread all the way to the center of the glass within 3 hours.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428181August 7, 2021
UNKNOWN OR OTHER
Windshield cracked at bottom base without any impact from something hitting it. In standstill traffic, all of a sudden we heard and saw a crack just appear! Then is spread rapidly straight up, then to both sides sides. So scary. This was about 4:45pm on 8/4/2021. We noticed next day it spread even more. Then a day later 8/6/2021 at 3:30pm traveling, the right side base of windshield cracked again! And spread quickly. So now there are two cracks! It is the oddest thing! Never experienced anything like this with any vehicle. This is an AVIS rental car. We will bring it to the Suburu dealership in West Palm Beach, FL when we get home early next week. This windshield is obviously defective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427874August 5, 2021
UNKNOWN OR OTHER
Bought my 2021 outback June 16th. Last week my battery went dead in my driveway. Called customer care and they had to jump me. Yesterday morning it was dead in the driveway again. Again they had to come out and jump me. July 29th was the first time and august 4th was the second time. This is a brand new car!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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