Subaru Impreza Complaints (2018)

152 consumer complaints on file.

#11439122November 2, 2021
VISIBILITY/WIPER
Front windshield cracked for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431826September 5, 2021
UNKNOWN OR OTHER
This vehicle was sold to me with the recall not fixed and not disclosed to me. They also did not disclose that this vehicle is a salvage. (They being a dealership). It was sold at salvage/insurance auction with 14, 170 miles. It was then sold at a dealer auction with 14, 171 miles. When it was sold to me the mileage on the duplicate title I was given showed actual mileage of 14,171. The odometer disclosure statement I received indicates mileage of 14, 172. Upon purchasing the vehicle which is financed through Chrysler Capital, I noticed the car while driving on the freeway at 70 mph would pull to the right. Without the multiple details this is a quick summary. This vehicle needs to be off the road and not sold again. I have documentation of all this and more.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420036June 7, 2021
VISIBILITY/WIPER
The windshield is cracked for the 3rd time without anything hitting it. The past 2 times i have taken it to the Dealer for repair and made them aware of it. I have receipts in my possession showing the cost of replacement from my previous 2 windshields i have replaced from the dealership. Currently the windshield cracked yesterday while it was parked on 6/6/21. No damage to the vehicle was noticed prior to this time. This will be the 3rd windshield i will have to replace at my own cost. I am worried about my safety after the fact the windshield has cracked 3 times and wonder if it's going to happen while I am driving. There was no prior warning for each time it has cracked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414763May 1, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, UNKNOWN OR OTHER
SINCE JANUARY 2021, THE SCREEN WITH THE REAR CAMERA GO TO BLACK, MANY TIMES AND YOU ONLY CAN SEE THE RED AND YELLOW LINES, SO AND OTHER WORDS WHEN ACTIVATE REVERSE THE SCREEN IS BLACK YOU CAN SEE NOTHING. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408453April 16, 2021
ELECTRICAL SYSTEM
I LEASE A 2018 SUBARU IMPREZA, WHICH CURRENTLY HAS ABOUT 14,000 MILES. SINCE JANUARY 2021, IT'S BATTERY HAS FAILED MULTIPLE TIMES. I HAVE TAKEN THE CAR TO THE DEALER (DUNNING SUBARU IN ANN ARBOR, MI) AND THE SERVICE DEPARTMENT HAS INSTALLED 4 NEW BATTERIES. THEIR DIAGNOSIS HAS BEEN THAT AS LONG AS I DON'T DRIVE MORE OFTEN AND FARTHER (IN THESE VAGUE TERMS) MY CAR'S BATTERY WILL CONTINUE TO FAIL. THE LAST TIME I TOOK MY CAR TO GET IT FIXED AFTER IT STRANDED ME, ON APRIL 16, THE DEALERSHIP AND SUBARU OF AMERICA'S CONSUMER ADVOCATE OFFICE BOTH SUGGESTED THAT I PURCHASE AN OFF-MARKET BATTERY TENDER TO RECHARGE THE BATTERY. THIS MEANS THAT THEY ANTICIPATE THEIR CAR BATTERY WILL FAIL WITH MY CURRENT DRIVING NEEDS. IN OTHER WORDS, THE VEHICLE IS UNRELIABLE. BUT FROM THEIR PERSPECTIVE, I AM AT FAULT FOR NOT DRIVING MORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408233April 15, 2021
VISIBILITY/WIPER, UNKNOWN OR OTHER
THE RUBBER AT THE BOTTOM OF THE WINDSHIELD FROM END TO END IS NOT SECURE PROPERLY. I BOUGHT IT 2/8/2021. MY FIRST TIME WASHING IT WAS 4/12/2021 WHEN I NOTICED THAT THE RUBBER IS LOOSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406169April 3, 2021
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
THEY WERE TOWING MY CAR, AND THIS VEHICLE ONLY HAS ONE PLACE TO GRAB IT, WHEN THE TOWING SERVICE WAS GOING TO RELEASE MY CAR THIS PLACE TO GRAB IT BROKE AND RELEASED, AND EJECTED THE CAR, IF NOT FOR THE HANDBRAKE IT HAD HAPPENED A FATAL ACCIDENT, A CAR FROM 2018 THAT HAS THESE FAULTS, I DON'T THINK SO, NOW THEY MUST PAY FOR THE DAMAGES TO THE 2 VEHICLES, WHICH IS NOT WHAT IT SHOULD BE BECAUSE THIS IS A FACTORY DAMAGE I'M SURE, I HAVE VIDEOS, PHOTOS, EVERYTHING, THIS WAS IN COLORADO AND IT HAPPENED WHEN I WAS GOING TO LEAVE MY CAR AT THE DEALER, IT COULD HAPPEN IN ANOTHER PLACE AND IT COULD ATTEMPT WITH SOMEONE'S LIFE
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11406140April 2, 2021
ELECTRICAL SYSTEM
OEM BATTERY FAILED AND LEFT DRIVER STRANDED IN NOV 2020. DEALER REPLACED BATTERY AT THAT TIME. DEALER HAD TO REPLACE BATTERY AGAIN TODAY, 04/02/2021 BECAUSE IT WAS ALSO FAILING. DEALER WOULD NOT ACKNOWLEDGE THAT ISSUE WAS WITH CAR. SIMPLY STATED THAT THEY WOULD CONTINUE TO REPLACE FAILED BATTERIES IF WITHIN WARRANTY PERIOD. EXTREMELY DANGEROUS. WHEN BATTERY FAILS, CAR IS UNRESPONSIVE TO ANY/ALL COMMANDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404409March 23, 2021
STRUCTURE:BODY
WINDSHIELD CRACKED IN MIDDLE FOR NO REASON. CRACK IS 1.5 FEET LONG. VEHICLE WAS STATIONARY WHEN IT OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396040February 13, 2021
VISIBILITY/WIPER
IN 2019, I EXPERIENCED 2 INCIDENTS RELATED TO THE GLASS IN THIS VEHICLE. IN THE FIRST INCIDENT, I NOTICED A CHIP IN THE FRONT WINDSHIELD ON THE PASSENGER SIDE. THIS WAS PATCHED BY A GLASS REPAIR SERVICE. IN THE 2ND INCIDENT, I NOTICED A CHIP IN THE GLASS OF THE DRIVER'S SIDE WINDOW. THIS REQUIRED REPLACING THE ENTIRE GLASS PANE, ALSO DONE BY A GLASS REPAIR SERVICE. IN BOTH OF THESE INSTANCES, THERE WAS NOT A DEFINITE EVENT I COULD IDENTIFY AS THE CAUSE OF THE DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395739February 11, 2021
VISIBILITY/WIPER
WINDSHIELD NEEDED TO BE REPLACED TWICE IN A SINGLE MONTH DUE TO THE FORMATION OF LARGE CRACKS DURING NORMAL HIGHWAY DRIVING IN THE SAN FRANCISCO BAY AREA. BOTH WINDSHIELDS WERE SUBARU OEM INSTALLED AT CERTIFIED SUBARU DEALERSHIPS. THE WINDSHIELD ALSO APPEARED TO HAVE AN EXCESSIVE AMOUNT OF CHIPS CONSIDERING ITS AGE AND THE DRIVING CONDITIONS IT EXPERIENCED (PAVED HIGHWAYS)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386846January 6, 2021
UNKNOWN OR OTHER
WEAK WINDSHIELD CRACKED LIKE EVERY OTHER SUBARU OWNERS I KNOW OF THIS GENERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386202January 2, 2021
VISIBILITY/WIPER
ON DECEMBER 13, WHILE MY CAR WAS PARKED AT MY HOUSE ON THE SIDE OF THE ROAD, MY WINDSHIELD CRACKED. IT STARTED AT THE TOP CENTER OF THE WINDSHIELD AND HAS GROWN SINCE. THERE IS NO IMPACT POINT OR REASON FOR THE CRACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384042December 18, 2020
VISIBILITY/WIPER
THE FRONT WINDSHIELD SPONTANEOUSLY CRACKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383985December 17, 2020
VISIBILITY/WIPER
WINDSHIELD CRACKED UNDER NORMAL DRIVING CONDITIONS. CAR ONLY HAS 35K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376851November 28, 2020
VISIBILITY/WIPER
ON THE MORNING OF FRIDAY, NOVEMBER 13 2020, WE FOUND THE WINDSHIELD OF THE 2018 IMPREZA TO HAVE CRACKED OVERNIGHT WITHOUT ANY SIGN OF IMPACTS. THE CRACK ORIGINATED ON THE PASSENGER SIDE NEAR THE BOTTOM WHERE THE WIPER BLADE LOCATES, BUT HAS SPREAD QUICKLY IN LESS THAN 2 WEEKS ' NOW REACHING ACROSS TO THE DRIVER SIDE, AS SHOWN BY THE PHOTOS. WE HAVE REACHED OUT TO THE SUBARU DEALERSHIP WHERE WE PURCHASED THE VEHICLE AND REQUESTED A WINDSHIELD REPLACEMENT UNDER WARRANTY. WE ARE AWAITING FOR A RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376898November 28, 2020
ENGINE
WHEN STARTING THE SUBARU RELEASES DARK GREY SMOKE IN HIGH QUANTITIES, AND HAS BEEN LOOSING POWER WHEN SPEEDING UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376710November 27, 2020
VISIBILITY/WIPER
WINDSHIELD CRACKED FOR NO APPARENT REASON. PARKED AT WORK IN MORNING, WHEN I RETURNED IN THE AFTERNOON ABOUT A 12 INCH CRACK ACROSS PASSENGER SIDE OF WINDSHIELD. NO CHIPS OR CRACKS WERE THERE BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376483November 26, 2020
UNKNOWN OR OTHER
WINDSHIELD CRACKED WHEN I SET DOWN THE WINDSHIELD WIPER AFTER CLEANING IT. NOT COVERED BY WARRANTY, HAD TO PAY OUT OF POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374136November 11, 2020
SERVICE BRAKES
I BEGAN THE LEASE OF MY 2018 SUBARU IMPREZA WAGON IN MARCH OF 2018. IN SEPTEMBER OF 2019, I BROUGHT MY VEHICLE IN FOR BRAKE ISSUES I WAS HAVING. MY BRAKES WERE MAKING A SQUEALING NOISE, AND CONSIDERING THAT MY MILEAGE WAS 20,527, I FOUND THIS TO BE ODD. DEALERSHIP HAD MY CAR UNTIL 10/5/19, AND HAD TO BRING IN A NEW TECH TO REMEDY THE PROBLEM. I WAS TOLD THAT THIS WAS A KNOWN PROBLEM WITH MY CAR, AND THAT MY CAR WOULD BE THE "GUINEA PIG" TO FIGURE OUT THE SOLUTION. BROUGHT MY CAR IN AGAIN ON 2/26/20 FOR AN OPEN RECALL FOR THE BRAKE HOSES SWELLING. REPLACEMENT HAPPENED THEN. MILEAGE AT THAT TIME WAS 25,908. LESS THAN 5,000 MILES LATER, I BRING MY CAR IN AGAIN TO HAVE THE BRAKES LOOKED AT, AS THEY WERE SQUEALING. 9/19/2020, MILEAGE 30,770. DEALERSHIP LOOKED AT THE BRAKES THEN, AND SAID THERE WAS NO ISSUE. CONTACTED THE DEALERSHIP AGAIN AFTER LEAVING, AS THE BRAKES CONTINUED TO MAKE THE NOISE, AND HAD STARTED TO SMELL LIKE BURNING RUBBER. I EMAILED VIDEOS OF THE NOISE ON 9/25, AND 9/30. I CALLED AND I WAS TOLD TO BRING THE CAR IN ON 10/6/2020, THOUGH THEY DIDN'T LOOK AT IT THEN. THE BRAKES ALSO STARTED TO VIBRATE WHILE BRAKING AT HIGHER SPEEDS, AND THE SMELL OF BURNING RUBBER WAS QUITE STRONG. WENT IN ON 10/17/2020, AND HAD MY CAR UNTIL 10/22/2020. MILEAGE IN WAS 31,908, MILEAGE OUT WAS 32,044. INSPECTION BY THE TECH FOUND THAT THE ROTORS WERE HOT SPOTTED AND PADS WERE DISCOLORED. REPLACED FRONT PADS AND ROTORS. ON 10/27/2020 I EMAILED AGAIN WITH MORE VIDEOS OF THE BRAKES CONTINUING TO SQUEAL. I WAS ASKED IF I COULD BRING THE CAR IN, AND I DID AGAIN, SAME DAY. MILEAGE WAS 32,482. I WAS THEN TOLD AT PICKUP ON 11/4/2020 THAT THEY BELIEVE THAT THE NOISE WAS BEING CAUSED BY A "SLAG GREASE BUILDUP ON THE CALIPER PINS." I WAS TOLD THAT SHOULD REMEDY THE PROBLEM. ON THE DRIVE ON 11/4/2020, THE BRAKES BEGAN TO SQUEAL AGAIN. CONTINUES TO SQUEAL DAILY ON ALL DRIVE TERRAINS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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