Saturn Vue Complaints (2005)

170 consumer complaints on file.

#10702742March 30, 2015
ELECTRICAL SYSTEM
AFTER A YEAR OF COMPLAINTS BOTH HERE AND TO GM WITH VIDEOS PROVING MY SATURN VUE 2005 HAD THE IGNITION SWITCH ISSUE, SATURN FINALLY RECALLED IT. MYSELF AND OTHERS HAVE GOTTEN THE NOTICE HOWEVER IT CAME IN A WHITE ENVELOPE WITH BLACK WRITING THAT LOOKED SIMILAR TO JUNK MAIL. ALSO I SEE IT IS NOT NOTED ON YOUR PAGE. GM HAS CONFIRMED THE RECALL WHEN I CONTACTED THEM. WHY ARE THEY NOT FOLLOWING RECALL PROTOCOL? WHY IS IT NOT LISTED ON YOUR PAGE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693751March 11, 2015
UNKNOWN OR OTHER
AT A STOP, THE CAR SHUTS OFF AUTOMATICALLY EVEN THOUGH THE IGNITION IS ON. THIS HAS HAPPENED 3 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692533March 6, 2015
POWER TRAIN
I JUST BOUGHT THIS VEHICLE 2005 SATURN VUE WITH 61K MILEAGE 2 WEEKS AGO TO A DEALERSHIP AND I AM FRUSTRATED WITH THE KEY TO IGNITION WHEN YOU PULL IT OUT. IT GET STUCK ALL THE TIME AND IT MAKES ME CRAZY EVERYDAY.THOUGHT ITS JUST THE KEY PROBLEM. SO I WENT TO DEALERSHIP TO MAKE A BRAND NEW ONE AND PAID $108.00 FOR THE KEY, KEY CUT AND KEY CODE. BUT THE ISSUE IS STILL THE SAME. CALL A CUSTOMER SERVICE AND SAID THERE IS NO RECALL FOR THIS MODEL TYPE. WHAT DO I DO NOW? AND ONE THING MORE THE TRANSMISSION IS NOT SMOOTH IN THE 1ST GEAR AND 2ND GEAR. IS THIS NORMAL FOR THE 2005 SATURN VUE V6 TRANSMISSION? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691694March 2, 2015
POWER TRAIN, ELECTRICAL SYSTEM
WHILE DRIVING BETWEEN 30 AND 40 MPH THE VEHICLE EXPERIENCES A VIBRATION IN THE REAR OF THE VEHICLE. THE VEHICLE WAS ALLEGEDLY REPAIRED BY A GM DEALER AT NO CHARGE. THE PROBLEM WAS NOT RESOLVED. AT LEAST 4 OTHER ATTEMPTS TO HAVE GM REPAIR THE VEHICLE WERE REFUSED BY GM DEALERS EVEN AFTER THE REPAIR BULLETIN WAS EXTENDED INTO 2015. NOT SATISFIED I CONTACTED SOMEONE AT GM AND ASKED FOR A REFERRAL TO ANOTHER DEALER IN MY LOCAL AREA. I RECEIVED IT AND TOOK IT THE REFERRED DEALER AND EXPLAINED THE SITUATION. AFTER INSPECTING THE CAR THEY ACKNOWLEDGED THE VIBRATION ISSUE BUT SAID THAT BEFORE ANYTHING COULD BE DONE THE ENGINE BLOCK MOUNTS HAD TO BE REPLACED AT A COST OF APPROX. $1000. I THANKED THEM AND TOOK THE CAR TO MY TRUSTED REGULAR MECHANIC. I ASKED HIM TO CHECK THE ENGINE MOUNTS (WITHOUT TELLING HIM WHAT HAPPENED AT THE GM DEALER) AND GIVE ME A REPORT. UPON INSPECTING, HE STATED THERE WAS ABSOLUTELY NOTHING WRONG WITH THE ENGINE MOUNTS. AT THIS POINT, FRUSTRATED AND ANGRY WITH GM, I BASICALLY GAVE UP. FURTHERMORE, THIS OCCURRED AT THE TIME OF THE GM IGNITION SWITCH RECALL DEBACLE.OUR SATURN VUE ALSO HAS A PROBLEM WITH THE IGNITION.ON MULTIPLE OCCASIONS WE WERE NOT ABLE TO REMOVE THE IGNITION KEY FROM THE IGNITION SWITCH WITHOUT PLIERS AND A LOT OF TIME. IT TOOK OVER AN HOUR ON SEVERAL OCCASIONS TO REMOVE THE KEY. WE FOUND INFORMATION ONLINE WHERE GM ACKNOWLEDGED THERE WAS A PROBLEM WITH THE VUE IGNITION SWITCHES, BUT SEVERAL ATTEMPTS TO HAVE THE SWITCH REPLACED RESULTED IN REFUSALS BY GM DEALERS. I THOUGHT THIS WAS ODD GIVEN THE HUGE RECALL OF IGNITION SWITCHES BY GM AT THE TIME. WE BASICALLY RECEIVED THE SAME TREATMENT CONCERNING THE REAR END POWERTRAIN VIBRATION AFTER THE INITIAL REPAIR EVEN THOUGH THE MAINTENANCE BULLETIN EXTENDED THE REPAIR PERIOD. THERE WAS AN ALTERNATE REPAIR IF THE FIRST REPAIR FAILED, BUT THE DEALER WOULDN'T HONOR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682580February 10, 2015
VEHICLE SPEED CONTROL
THIS CAR HAS A WIRELESS GAS PEDAL. MY CAR WOULD GO TO IDLE WHILE TRAVELING FREEWAY SPEEDS! THE ONLY WAY TO RECTIFY THIS WAS TURN OFF THE CAR (ON THE FREEWAY) AND RESTART IT! I HAD IT REPLACE $400! NOW, TWICE, IT GOES TO IDLE BY ITSELF! THE GAS PEDAL DOES NOT WORK UNTIL I SHUT OFF THE CAR AND RESTART IT! ALSO MY KEY STILLS FALLS OUT (SINCE 2006) AND WAS NOT INCLUDED IN THE RECALL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676655January 20, 2015
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2005 SATURN VUE. THE CONTACT STATED THAT WHILE PARKED, THE IGNITION KEY FAILED TO DISENGAGE FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672412January 14, 2015
SERVICE BRAKES, STEERING, ENGINE
DRIVING TO MARYLAND FROM CHARLOTTE NC. I WAS ON THE HWY GOING APPROX. 65. CAR COMPLETELY SHUT OFF, NO NOISE, NO WARNING. AS THE CAR SLOWED DOWN, I COASTED TO THE SIDE OF THE HWY TO A STOP. LOOKED DOWN AT THE GEAR SHIFT, IT WAS IN DRIVE. THE IGNITION WAS IN THE ON POSITION. I PUT ON THE BREAK AND PUT THE CAR IN PARK AND SHUT OFF THE IGNITION. WAITING A FEW SECONDS, I TURNED THE KEY. THE CAR STARTED UP AND THE CHIME WENT OFF. IT WAS THE CHIME THAT THE CAR MAKES WHEN YOU OPEN THE DOOR AND THE KEYS ARE STILL IN THE IGNITION.( A SERIES OF QUICK DINGS) I DIDN'T OPEN THE DOOR. ALL I DID WAS START THE CAR UP. I CONTINUED, NO PROBLEM. THE SAME THING HAPPENED AGAIN ON SATURDAY NOVEMBER 29TH, 2014 ON THE HIGHWAY GOING AROUND THE SAME SPEED. THE CAR JERKED SLIGHTLY AND SHUT OFF. THIS TIME IT WAS AT NIGHT. I COASTED TO THE EXIT THAT WAS COMING UP. HAD TROUBLE STEERING BECAUSE THE STEERING WENT OUT, HEAD LIGHTS DIMMED. CAR SLOWLY CAME TO A STOP AT THE TOP OF THE EXIT. SAME SITUATION. IGNITION ON, CAR IN DRIVE. I PUT MY FOOT ON THE BREAK AND PUT THE CAR IN PARK AND TURNED THE IGNITION OFF. TURNED THE IGNITION BACK ON. CAR STARTED UP AND THE CHIME THAT GOES OFF IF YOU OPEN UP THE DOOR WITH THE KEYS STILL IN THE IGNITION, WENT OFF AGAIN. THE SAME AS BEFORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676120January 14, 2015
ELECTRICAL SYSTEM
FIRST OCCURRENCE - JULY 21, 2008 AT 35734 MILES: THE IGNITION KEY COULD NOT BE REMOVED AFTER IT WAS TURNED TO THE OFF POSITION NOR COULD IT BE TURNED TO THE ACCESSORY OR START POSITION. SATURN OF TROY, MI REPLACED THE HOUSING, IGNITION CYLINDER AND KEYS. COST WAS COVERED BY WARRANTY. 2ND OCCURRENCE - JUNE 21, 2011 AT 57550 MILES: REPEAT OF 1ST OCCURRENCE. SUBURBAN CADILLAC BUICK OF TROY, MI REPLACED THE IGNITION CYLINDER AND KEYS. SINCE I HAD PURCHASED A EXTENDED WARRANTY, MY COST WAS $100.00. 3RD OCCURRENCE - SEPTEMBER 28, 2012 AT 63,597MILES: INTERMITTENTLY IGNITION KEY WOULD NOT RELEASE FROM THE IGNITION SWITCH WITHOUT A LOT OF JIGGLING AND FORCE. TECHNICIAN AT SUBURBAN CADILLAC BUICK STATED THAT WE WERE NOT TURNING THE KEY FAR ENOUGH TO RELEASE IT FROM THE IGNITION. NO ACTION WAS TAKEN AT THAT TIME. 4TH OCCURRENCE - NOVEMBER 3, 2014 AT 75778 MILES: AFTER HEARING A REPORT CONCERNING A GM RECALL FOR VEHICLES WHICH ALLOWED REMOVING THE IGNITION KEY WHILE THE ENGINE IS RUNNING, I ATTEMPTED AND WAS ABLE TO DO THIS ON MY VUE. I WENT TO SUBURBAN CADILLAC BUICK WHERE THE TECHNICIAN CONFORMED THAT THIS WAS A FACT. HE CHECKED THE VIN AGAINST THE RECALL DATA BASE AND INFORMED ME THAT VUE WAS NOT ON THE LIST BUT THAT I SHOULD HAVE THE REPAIR MADE. THE PARTS HAD TO BE ORDERED AND THE REPAIR WAS MADE ON DECEMBER 15, 2014. THE IGNITION LOCK CYLINDER AND (2) KEYS WERE REQUIRED. TOTAL COST: $330.36.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672586January 14, 2015
ELECTRICAL SYSTEM:IGNITION:MODULE
TL* THE CONTACT OWNS A 2005 SATURN VUE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE KEY RELEASED OUT OF THE IGNITION AND FAILED TO GO BACK INTO THE IGNITION TO TURN THE VEHICLE OFF. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE IGNITION CYLINDER NEEDED TO BE REPLACED. THE REPAIRS WERE MADE BUT THE PROBLEM PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671246January 9, 2015
ELECTRICAL SYSTEM
WE HAVE HAD TROUBLE WITH THE IGNITION SINCE WE'VE HAD IT. AT FIRST WE COULDN'T GET THE KEY OUT OF IGNITION, HAD TO JIGGLE STEERING COLUMN TO REMOVE KEY. HAD THE IGNITION SWITCH CLEANED. NOW KEY JUST FALLS OUT OF IGNITION WHILE RUNNING. IT'S DIFFICULT TO GET ANYONE'S ATTENTION ON THIS MATTER SINCE SATURN IS NO LONGER AVAILABLE. ROHRMANS IN LAFAYETTE, IN. USE TO TAKE CARE OF OUR PROBLEMS WITH IT, WHEN SATURN WENT OUT G.M. DIRECTED US TO DEFOUWS IN LAFAYETTE. WE HAD A 2003 SATURN BEFORE AND HAD NO PROBLEMS WITH IT, SO PLEASE HELP US WITH THIS PROBLEM. THANK YOU: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670686January 7, 2015
POWER TRAIN
I WAS DRIVING DOWN THE ROAD WHEN THE TRANSMISSION STARTED MAKING A GRINDING SOUND. I PULLED OVER AND HAD THE CAR TOWED TO THE SATURN DEALERSHIP IN DURHAM NC. THEY FIXED THE TRANSMISSION AT NO COST EXCEPT I WAS OUT THE MONEY FOR TOWING. AT THIS TIME THE SERVICE TECHNICIAN TOLD ME THAT THERE WAS A CLASS ACTION SUIT AND THAT THE TRANSMISSION WOULD BE REPLACED AT NO COST. FOR ME AND IF I SOLD IT. THE NEXT PERSON TO OWN THE VEHICLE. APPROXIMATELY A MONTH LATER THE TRANSMISSION WENT OUT AGAIN ON THE CAR. I ONCE AGAIN HAD IT TOWED TO THE DURHAM SATURN AND THEY FIXED IT AT NOT PRICE. IT HAS JUST GONE OUT AGAIN 1-6-2015 AND WHEN I CALLED THE GM DEALERSHIP, I CALLED TWO OF THEM THOMPSONS GM IN RALEIGH AND HENDRICKS IN RALEIGH THEY TOLD ME THAT THEY WON'T FIX IT ANYMORE THAT THEY ONLY HAD TO FIX IT FOR 5 YEARS OR 75,000 MILES OR IT WAS THEN INCREASED TO 8 YEARS OR 100,000 MILES. SO I AM OUTSIDE OF EITHER OF THESE PARAMETERS SO THEY SAID IT WAS GOING TO COST 5000.00 DOLLARS TO FIX THE TRANSMISSION. 4000.00 FOR PARTS AND APPROX.1000.00 FOR THE WORK OR THEY WILL GIVE ME 5000 DOLLAR CREDIT FOR THE CAR AS A TRADE IN ON A BRAND NEW GM VEHICLE THAT I WILL HAVE TO BUY TO GET ANY TRADE IN VALUE FOR THE VEHICLE. THE VEHICLE IS STILL IN PERFECT CONDITION BECAUSE I HAVE TAKEN REALLY GOOD CARE OF IT. IT IS THE FIRST VEHICLE THAT I HAVE DRIVEN OFF THE SHOWROOM FLOOR AND I LOVE IT, BUT THEY NEED TO MAKE THIS RIGHT. THE SHOULD AT LEAST OF LET ME KNOW THAT THEY WEREN'T GOING TO HONOR THE CLASS ACTION LAWSUIT ANYMORE SO THAT I HAD A CHANCE TO GET RID OF IT BEFORE IT CAME TO THIS. THEY SAID THAT THEY SENT OUT PAPERWORK TO EXTEND THE WARRANTY ON THE CAR, BUT I WASN'T GOING TO SPEND THOUSANDS OF EXTRA DOLLARS PAYING FOR A WARRANTY THAT WOULD HAVE OBVIOUSLY NOT BEEN WORTH IT SINCE NOTHING ELSE HAS GONE WRONG WITH THE CAR. THE ONE ISSUE I WAS WORRIED ABOUT I THOUGHT WAS COVERED IN THE SUIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670208January 5, 2015
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2005 SATURN VUE. THE CONTACT STATED THAT THE KEY FAILED TO RELEASE FROM THE IGNITION. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE CONTACT MENTIONED THAT THE KEY WOULD COME OUT FROM THE IGNITION WHILE THE VEHICLE WAS RUNNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668858December 29, 2014
ELECTRICAL SYSTEM
OVERALL FOR LAST SEVERAL YEARS, IGNITION KEY CAN BE REMOVED FROM THE LOCK CYLINDER WHILE THE ENGINE IS RUNNING. ALSO WILL SOMETIMES JAM AND NOT ALLOW THE REMOVAL OF THE KEY WITHOUT RESETTING THE LOCK CYLINDER TO THE LOCK POSITION. THIS IS THE SAME PROBLEM THAT GM HAS ISSUED RECALL# 14506 FOR 2003 SATURN VUE'S. CONTACT WITH GM DEALER CONFIRMS THE PROBLEM. GM EXECUTIVE CUSTOMER RELATIONS REFUSES TO OFFER ASSISTANCE FOR REPAIR DUE TO THE FACT THAT THIS VEHICLE IS NOT PART OF THE RECALL AND THE AGE AND MILEAGE ON THE VEHICLE. I BELIEVE THAT THE ABOVE RECALL#14506 SHOULD BE EXTENDED TO COVER 2005 SATURNS AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668026December 23, 2014
AIR BAGS, UNKNOWN OR OTHER
I CRASHED THE FRONT END AND NO AIR BAGS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10663132December 9, 2014
ELECTRICAL SYSTEM
KEY WILL COME OUT OF IGNITION WHILE DRIVING VEHICLE. THE KEY IS NOT LOCKED INTO IGNITION AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652852November 5, 2014
ELECTRICAL SYSTEM
TOOK MY CAR INTO THE SHOP FOR THE SECOND TIME IN THREE YEARS TO GET THE IGNITION FIXED. I COULD PULL THE KEY OUT WHEN THE CAR WAS RUNNING AND IT BECAME INCREASINGLY DIFFICULT TO TURN THE KEY TO TURN ON THE CAR IT GOT TO POINT WHERE IT WOULD NOT TURN AND WORE THE KEY DOWN. AS I STATED - THIS IS THE SECOND INCIDENT FOR THIS ISSUE AND IT IS NOT A CHEAP FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650922October 29, 2014
ELECTRICAL SYSTEM
IGNITION TUMBLER DOES NOT WORK APPROPRIATELY AND KEY IS EASILY REMOVED WHEN CAR IS ON AND WHEN CAR IS TURNED OFF IT HAS BEEN VERY DIFFICULT TO TURN TO THE ON POSITION TO START THE CAR. LAST WEEK AFTER TURNING THE CAR OFF, THE IGNITION TUMBLER FAILED TO OPERATE IN THE PROPER MANNER WHEN ATTEMPTING TO RESTART THE VEHICLE. I HAVE BEEN STUCK IN THE VEHICLE MANY TIMES FIDDLING WITH THE KEY TO,TRY TO START THE VEHICLE. THIS LACK OF FUNCTION CAUSED AN ENTIRE SATURDAY AFTERNOON, A TOW TO DEALERSHIP FOR REPAIR, INCONVENIENCED ME FOR THREE DAYS WITH NO VEHICLE AND A VERY EXPENSIVE REPAIR. ONLY TO FIND OUT THAT IT WASN'T COVERED UNDER WARRANTY BECAUSE OF THE YEAR, WHEN THIS CLEARLY HAS BEEN AN ISSUE WITH SATURN VUES FOR THE PRECEDING YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649841October 24, 2014
UNKNOWN OR OTHER
STARTED THE CAR TONIGHT AND KEY CAME OUT OF IGNITION WHILE RUNNING.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10649845October 24, 2014
STEERING, ELECTRICAL SYSTEM, AIR BAGS
I WAS DRIVING ON THE FREEWAY WHEN MY SATURN VUE'S KEY FELL OUT OF THE IGNITION. THERE IS NOTHING ON MY KEY RING BUT THEY KEY AND THE KEYLESS REMOTE. I WAS ABLE TO RE-INSERT THE KEY AND REGAIN STEERING CONTROL. WHEN THIS HAPPENED, IT MOVED FROM THE "RUN" POSITION TO THE "ACC" POSITION AND LOCKED MY STEERING COLUMN. THE ENGINE ALSO SHUT OFF. I SEE THAT THE 2002-2004 SATURN VUE HAS ALREADY BEEN RECALLED FOR THIS DANGEROUS DEFECT THAT HAS ALREADY CAUSED NUMEROUS CONFIRMED FATALITIES AND NEED TO POINT OUT THAT ACCORDING TO GENERAL MOTORS, THE 2005-2007 SATURN VUE'S HAVE THE EXACT SAME PART NUMBER IGNITION CYLINDER AND SWITCH. I AM ABLE TO REMOVE MY KEY WHILE DRIVING AT ANY TIME WITHOUT PRESSURE, AND HAVE BEEN ABLE TO REPLICATE THE VEHICLE GOING INTO "ACC" MODE WHILST MOVING. THIS IS UNACCEPTABLE THAT YOU WILL RECALL EARLIER MODEL YEARS, BUT NOT EVERY VEHICLE WITH THE SAME DEFECTIVE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649321October 22, 2014
ELECTRICAL SYSTEM
ON MY 2005 SATURN VUE, THE KEY CAN BE PULLED OUT OF THE SWITCH IN THE RUN POSITION, AND ALSO THE SWITCH IS GETTING VERY HARD TO TURN TO START OR TO SHUT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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