Saturn Outlook Complaints (2009)

192 consumer complaints on file.

#10535139August 13, 2013
STEERING, WHEELS
BOUGHT THIS VEHICLE USED IN NOVEMBER OF 2012. NOTICED THAT THE STEERING WHEEL IS NOISY (A SQUEAKY NOISE). EVENTUALLY WHEN I DO U-TURNS THE STEERING WHEEL GETS STIFF BUT STILL MANAGEABLE TO STEER THE VEHICLE ALTHOUGH IT'S TOTALLY STIFF TO TURN. THEN LATELY MOST OF THE TIME WHEN GOING IN AND OUT OF A PARKING LOT IT SEEMS I TOTALLY LOST THE POWER STEERING OR PERHAPS THE POWER STEERING LOCKS UP BECAUSE IT'S REALLY HARD TO TURN THE STEERING WHEEL. BROUGHT IT TO A FORMER SATURN DEALER AND THEY SAID THE POWER STEERING PUMP AND RACK IS BUSTED AND NEEDS TO GET REPAIRED. THEIR QUOTE TO REPLACE THE PARTS AND LABOR IS ABOUT $1,500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533822August 6, 2013
EXTERIOR LIGHTING
MY DRIVER SIDE HEADLIGHT HAS BURNT OUT THREE TIMES. I'VE HAD THE BULB REPLACED TWICE AND NOW AM TOLD THAT THE WIRE HARNESS IS BURNT AND MELTED, CAUSING THE SHORTS/BURNT BULBS. LABOR TO REPLACE THIS IS EXCESSIVE, DUE TO THE POOR ACCESS TO THE HEADLIGHT COMPARTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523823July 8, 2013
STEERING
WHILE DRIVING AT LOW SPEEDS THE POWER STEERING FAILS AND IT IS EXTREMELY CHALLENGING TO COMPLETE TURNS. AS THIS OCCURS RANDOMLY, IT IS IMPOSSIBLE TO PREDICT WHEN THIS WILL OCCUR. NUMEROUS CUSTOMER FORUMS WITH SATURN OUTLOOKS/GMC ACADIA AND BUICK ENCORE INDICATE A PROBLEM WITH EITHER POWER STEERING FLUID, POWER STEERING PUMP OR STEERING RACK. THIS COULD BE EXTREMELY PROBLEMATIC ON WINDING ROADS WITH HAIRPIN CURVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523138July 3, 2013
POWER TRAIN
VEHICLE STUTTERS AND HESITATES AT RANDOM TIMES. MORE AT HIGH SPEEDS AROUND 60-65 MPH. TROUBLE SHIFTING INTO GEARS AT TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505141March 31, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE DRIVING HOME AT NIGHT, THE DRIVER SIDE HEADLIGHT WENT OUT. NEXT DAY I BOUGHT NEW LAMPS AND REPLACED BOTH OF THEM BUT THE DRIVER SIDE HEADLIGHT STILL DIDN'T TURN ON. I DID NOTICE A BURNING SMELL COMING FROM THE HARNESS AND LAMP SOCKET ON THE DRIVER SIDE. IT SEEMS THAT THE HEADLIGHT HAD OVERHEATED AND MELTED THE WIRING HARNESS AND SOME OF THE SOCKET ASSEMBLY. AFTER DOING SOME RESEARCH I FOUND THAT MANY PEOPLE HAVE HAD THE SAME ISSUE WITH THESE VEHICLES AND BELIEVE THAT THIS SHOULD BE CONSIDERED A RECALL FOR SAFETY REASONS. THIS COULD POTENTIALLY CAUSE AND ELECTRICAL FIRE OR A SERIOUS TRAFFIC ACCIDENT WHILE DRIVING AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505094March 30, 2013
EXTERIOR LIGHTING
MY RIGHT FRONT HEADLIGHT WENT OUT. WENT AND BOUGHT A NEW BULB. THAT DIDN'T WORK. REALIZED THAT THE WIRING HARNESS WAS BURNT AND HAD SHORTED OUT. HAVE NOT REPLACED IT YET, BECAUSE THE LABOR INVOLVED REQUIRES MULTIPLE HOURS OF LABOR TO REPLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503413March 18, 2013
STEERING
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT THERE WAS A SQUEAKING NOISE COMING FROM THE STEERING WHEEL WHILE TURNING. THE FAILURE RECURRED INTERMITTENTLY AND WHEN THE CONTACT WAS DRIVING AT DIFFERENT SPEEDS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. LATER, THE VEHICLE WAS TAKEN TO THE DEALER FOR UNRELATED REPAIRS WHEN THE TECHNICIAN ADVISED THAT THERE WAS A STEERING FAILURE AND THE STEERING SYSTEM WOULD HAVE TO BE REPAIRED. THE CONTACT WAS UNAWARE OF THE REPAIRS THAT WERE NECESSARY TO CORRECT THE FAILURE. THE CONTACT CONTINUED TO DRIVE THE VEHICLE AND ADVISED THAT THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490356December 28, 2012
STEERING
I HAVE A SATURN OUTLOOK, 2009 MODEL YEAR WITH 15,600 MILES ON IT. AFTER I PARKED THE VEHICLE, I NOTICED A FLUID HAD LEAKED OUT ONTO MY DRIVEWAY. I COULD NOT TELL WHERE THE FLUID WAS FROM, ALTHOUGH I KNEW IT WAS NOT OIL. I SUSPECTED POWER STEERING FLUID OR BRAKE FLUID. I TOOK THE VEHICLE TO A CHEVY DEALER FOR INSPECTION / REPAIR. THE DEALER FOUND THAT THE HOSE WAS LEAKING AT THE CONNECTION TO THE POWER STEERING UNIT. THE DEALER CALLED GENERAL MOTORS AND THEY ( GENERAL MOTORS) AGREED TO PAY FOR THE REPAIR MINUS A $100 DEDUCTIBLE WHICH I HAD TO PAY. I REALLY APPRECIATE THIS GESTURE BY GENERAL MOTORS, HOWEVER, THIS TELLS ME THAT G.M. KNOWS THERE IS A PROBLEM WITH THIS POWER STEERING HOSE ON MANY VEHICLES, AND THEY ARE JUST TRYING TO AVOID A RECALL DUE TO THIS PROBLEM. MAYBE I AM WRONG IN MY ASSUMPTION, BUT I THINK IT IS WORTH LOOKING INTO FOR A POSSIBLE DEFECT IN MATERIAL OR DESIGN ON THIS HOSE OR CONNECTION. THE LEAK HAS GOTTEN WORSE DAILY. IT WAS LEAKING MORE THAN JUST A LITTLE SPOT OVERNIGHT. IT WAS LEAKING ENOUGH TO POSSIBLY EMPTY THE POWER STEERING RESERVOIR (SPELLING?) DURING A LONGER TRIP THAN JUST LOCAL ERRANDS. I COULD NOT FIND THE POWER STEERING UNIT TO CHECK THE FLUID LEVEL ON THIS VEHICLE, SO I DO NOT KNOW FOR SURE IF IT WAS NEARLY TOTALLY EMPTY OR NOT WHEN I TOOK IT TO THE CHEVY DEALER FOR THE NEEDED REPAIR. IF IT WERE TO EMPTY OUT WHILE DRIVING, THE VEHICLE COULD HAVE LOST THE CAPABILITY OF POWER STEERING UNEXPECTED TO THE DRIVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486747December 2, 2012
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
TRANSMISSION SLIPS AND CAR BUCKS,SHUTTERS, AND SKIPS AT A RPM AT AROUND 1400-1600 RPM'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485183November 19, 2012
STEERING, FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING, EXTERIOR LIGHTING
I BROUGHT A SATURN OUTLOOK IN 2009 AND HAD NUMEROUS ISSUES SIMILAR TO WHAT HAS BEEN DETAILED IN THIS WEBSITE. - BOTH HEADLIGHTS FAILED TO WORK - ONE COVERED UNDER WARRANTY & COST OF SECOND ONE REIMBURSED BY GM UNDER THE RECALL - STARTER FAILED - COVERED UNDER WARRANTY - FAILED WATER PUMP AT 73K - I PAID FOR REPLACEMENT - STEERING GEAR AND PUMP REPLACEMENT BECAUSE THE STEERING LOCKS UP AT LOW SPEED @ 78K MY THIRD VEHICLE BUT FIRST GM AND THE EXPERIENCE WITH SATURN/GM HAVE BEEN FRUSTRATING. I SEE OTHERS HAVE EXPERIENCED SIMILAR FAILURE ON THIS MODE. DOCUMENTING THESE VEHICLES FOR FUTURE USE OR POSSIBLE HELP FROM GM OR DOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482048October 24, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE REAR END OF THE VEHICLE BEGAN SEAYING BACK AND FORTH UNCONTROLLABLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED HIM THAT THE REAR DRIVER SIDE UPPER CONTROL ARM AND REAR PASSENGER SIDE LOWER CONTROL ARM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED FOR THE UPPER AND LOWER CONTROL ARMS. APPROXIMATELY 1,000 MILES AFTER THE REPAIRS, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY INFORMED THE CONTACT THAT THE REAR CONTROL ARM FAILED AND ALSO NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000. THE CURRENT MILEAGE WAS APPROXIMATELY 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475586September 17, 2012
AIR BAGS
VEHICLE DISPLAYS THE "SERVICE AIR BAG" LIGHT AT 42000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475124September 11, 2012
STEERING
ON MULTIPLE OCCASIONS, WE HAVE LOST THE POWER STEERING WHILE TURNING THE VEHICLE. IT IS MOST PREVALENT WITH DEEPER TURNS, SO IT HAPPENS MOST OFTEN AT LOW SPEEDS, SUCH AS U-TURNS AND IN PARKING LOTS. THE LOST OF THE POWER STEERING GIVES THE DRIVER THE SENSATION OF A COMPLETE LOST OF STEERING. A LOCAL MECHANIC CONTACTED A DEALERSHIP TECHNICIAN WHO TOLD HIM THAT THEY HAD NOT HAD ANY COMPLAINTS OF THIS ON SATURN OUTLOOKS, BUT HAVE HAD SEVERAL BUICK ENCLAVES WITH A SIMILAR PROBLEM. THEY RECOMMENDED CHANGED THE TYPE OF POWER STEERING FLUID, AND IF THAT DID NOT WORK THEN WE MAY NEED TO CHANGE THE TYPE OF POWER STEERING PUMP ON THE VEHICLE. SO FAR WE HAVE CHANGED THE FLUID, BUT IT HAS NOT BEEN A SUCCESSFUL SOLUTION AS THE PROBLEM IS STILL OCCURRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473808September 4, 2012
SEAT BELTS
THE PASSENGER-SIDE SEAT BELT IN THE MIDDLE ROW RELEASES UNEXPECTEDLY -- JUST POPS UNBUCKLED FOR NO APPARENT REASON. AFTER THIS HAD HAPPENED REPEATEDLY, I HAD THE BUCKLE ASSEMBLY REPLACED AT MY COST, ABOUT A MONTH AGO (AUGUST, 2012). IT HAS HAPPENED TWICE SINCE THEN, TO TWO DIFFERENT PASSENGERS. I WAS TOLD AT THE DEALERSHIP, "WE KNOW THERE HAVE BEEN PROBLEMS WITH THESE BUCKLES." I WAS ALSO TOLD "IT IS EXTREMELY SENSITIVE, BE CAREFUL NOT TO BUMP IT WHEN IT IS IN USE." OK, SO, IF THERE'S A CRASH, JUST BE CAREFUL NOT TO BUMP THE SEAT BELT BUCKLE ASSEMBLY SO THAT IT WON'T LET GO? THIS IS NOT SAFE AND NEEDS TO BE FIXED, BUT THE DEALERSHIP SWEARS THAT THERE IS NOTHING WRONG WITH MY BELT AND BUCKLE ASSEMBLY. THIS IS A VERY DANGEROUS PROBLEM THAT GM WILL NOT EVEN ACKNOWLEDGE. THE BUCKLES SHOULD NOT RELEASE WHEN "LIGHTLY BUMPED." THEY SHOULD NOT BE "HIGHLY SENSITIVE." THEY SHOULD BE BUCKLED UNTIL THEY ARE DELIBERATELY RELEASED BY THE PASSENGER! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472763August 28, 2012
ENGINE
I HAVE A 2009 SATURN OUTLOOK. MYSELF AND SEVERAL OTHERS HAVE HAD OUTLOOKS AND GMC ACADIAS THAT HAVE HAD TO REPLACE THE WATER PUMPS. THIS SEEMS LIKE EITHER A DESIGN OR DEFECTIVE PART ISSUE WITH THESE GM CARS. IT SEEMS LIKE A RECALL SHOULD BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472764August 28, 2012
STEERING
OUR OUTLOOK HAD TO HAVE THE POWER STEERING PUMP REPLACED DUE TO A HIGH PITCH SQUEAL WHEN ACCELERATING. THE DEALER ALSO HAD TO CORRECT AN ISSUE WITH SQUEAKING IN THE STEERING COLUMN. I HAVE NOW HEARD OF OTHERS WITH SIMILAR ISSUES WITH THE OUTLOOK OR ACADIA. ARE THESE ISSUES THAT SHOULD BE RECALLED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470187August 10, 2012
ENGINE AND ENGINE COOLING, STEERING, SERVICE BRAKES
OWNER NOTICED A WHINING NOISE WHEN TURNING AT LOW SPEEDS. DEALER DIAGNOSED A FAILED STEERING RACK (PINION), LEAKING POWER STEERING PUMP, AND LEAKING WATER PUMP. VEHICLE WAS PURCHASED NEW IN 2009 AND CURRENTLY HAS 39,000 MILES (NO LONGER UNDER BUMPER TO BUMPER WARRANTY). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468952August 2, 2012
STRUCTURE:BODY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND THE VEHICLE WOULD NOT ACCELERATE OVER 30 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTICS WHO ADVISED THAT THE DRAINS IN THE PILLARS WERE CLOGGED, CAUSING A SHORT IN THE FUSE BOX. THERE WAS ALSO MOLD AND WATER UNDER THE FRONT DRIVER AND PASSENGER SIDES OF THE FLOORBOARD CARPET. THE MECHANIC STATED THE FUSE BOX WOULD HAVE TO BE REPLACED AND THE WIRING HARNESS WOULD HAVE TO BE CLEANED. THE CARPET WOULD ALSO NEED TO BE REPLACED. PRIOR TO THE FAILURE, THE CONTACT NOTICED A STRONG FISHY ODOR IN THE VEHICLE, WHICH ALSO STALLED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE CONTACT WAS ADVISED THAT THE VEHICLE WAS EQUIPPED WITH AN INCORRECT BATTERY. THE BATTERY WAS REPLACED. THE CONTACT STATED THE BATTERY WAS THE ORIGINAL BATTERY WHEN THE VEHICLE WAS PURCHASED. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460973June 7, 2012
EXTERIOR LIGHTING:HEADLIGHTS
LEFT HEADLIGHT NOT WORKING. PURCHASED REPLACEMENT BULB BUT WHEN OLD BULB WAS REMOVED FROM HARNESS I DISCOVERED THAT THE HARNESS CONNECTOR IS MELTED AT THE BULB TO HARNESS JUNCTION. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459732May 26, 2012
STRUCTURE, ELECTRICAL SYSTEM
THERE WAS A LEAK THAT SOAKED THE FRONT PASSENGER FLOOR. ENTIRE ELECTRICAL SYSTEM ULTIMATELY FAILED. INITIALLY CAR CONTINUED TO RUN WITH THE KEY REMOVED. SUBSEQUENT ATTEMPTS TO START VEHICLE RESULTED IN KEY STUCK IN IGNITION AND INABILITY TO START ENGINE; BATTERY ONLY SHOWS OUTPUT OF 4 VOLTS!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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