Saturn Outlook Complaints (2008)

633 consumer complaints on file.

#10283449September 9, 2009
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STARTED THE IGNITION AND THE "CHECK ENGINE" WARNING LIGHT INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE WARNING INDICATOR REMAINED ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. IN ADDITION, THE FUEL GAUGE INDICATOR DISPLAYED " EMPTY FUEL" AT ANY GIVEN FUEL LEVEL CAPACITY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION ON TWO SEPARATE OCCASIONS. THE FAILURES WERE CONTRIBUTED TO THE CAM SHAFT SENSOR AND FUEL LEVEL SENSOR. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE MALFUNCTION. THE CONTACT HAD CONCERNS OF THE SAFETY RISK INVOLVED. THE FAILURE MILEAGE WAS 11,000 AND THE CURRENT MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283283September 8, 2009
EXTERIOR LIGHTING:HEADLIGHTS
TL*THE CONTACT OWNS A 2008 SATURN OUTLOOK. WHILE DRIVING APPROXIMATELY 25 MPH, THE DRIVERS SIDE HEADLIGHT SUDDENLY STOPPED FUNCTIONING. THE DEALER INFORMED THE CONTACT THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 44400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272561June 1, 2009
UNKNOWN OR OTHER
TL*THE CONTACT OWNS A 2008 SATURN OUTLOOK. THERE IS AN ODOR INSIDE THE VEHICLE THAT MAKES THE DRIVER AND PASSENGERS ILL. THE CONTACT IS CONCERNED THAT THE ODOR MAY DERIVE FROM A TOXIC SOURCE. THE DEALER CANNOT SMELL THE ODOR; THEREFORE, IT STILL REMAINS. THE CONTACT FOUND PAPER AIR FRESHENERS INSIDE THE VEHICLE AND WONDERED IF THE DEALER WAS AWARE OF THE ODOR PRIOR TO SELLING THE VEHICLE. THE FAILURE MILEAGE WAS 680 AND CURRENT MILEAGE WAS 5,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267952May 7, 2009
VISIBILITY
DURING A SNOW STORM MY WINDSHIELD WIPERS STOPPED WORKING. WENT TO DEALERSHIP AND WIPER LINKAGE BECAME DETACHED FROM MOTOR SHAFT CAUSING IT TO BECOME INOPERATIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265911April 17, 2009
STEERING, POWER TRAIN, SEATS, STRUCTURE
SINCE I LEASED THIS VEHICLE, I HAVE HAD TO RETURN IT TO THE DEALERSHIP A TOTAL OF 6 TIMES. MY VEHICLE HAS BEEN OUT OF SERVICE FOR REPAIRS FOR APPROXIMATELY 20 CALENDAR DAYS. THE CURRENT MILEAGE ON MY VEHICLE IS 18,654. MY VEHICLE HAS HAD PROBLEMS WITH STEERING, TRANSMISSION, AND THE ELECTRIC SEAT, BUT THE MAIN REASON THAT THE VEHICLE WAS BROUGHT IN FOR REPAIR ON EACH OF THE SIX VISITS IS AS FOLLOWS: WHEN RAINING, WATER APPEARS IN THE FOLLOWING LOCATIONS: (A) PASSENGER SIDE, 2ND COLUMN; (B) PASSENGER SIDE, DIRECTLY BELOW GLOVE COMPARTMENT; (C) PASSENGER SIDE, FLOOR AREA; (D) PASSENGER SIDE DOOR, FLOOR AREA DIRECTLY BELOW DOOR; (E) PASSENGER SIDE WINDSHIELD, DROPPING FROM TOP OF WINDSHIELD AREA ONTO DASHBOARD; (F) PASSENGER SIDE SEATBELT -- COMPLETELY SOAKING WET; (G) PASSENGER SIDE AIRBAG PLUG, WATER DRIPPING OUT FROM EDGES; (H) DRIVER SIDE SEATBELT; (I) DRIVER SIDE WINDOW. PLEASE NOTE THAT THIS DOES NOT HAPPEN EACH AND EVERY TIME IT RAINS; IT HAPPENS EVERY 2 TO 4 TIMES IT RAINS. THE LAST TIME IT WAS BROUGHT IN TO SATURN, SMOKE WAS POURING OUT FROM BELOW THE GLOVE COMPARTMENT AND THERE WAS A VERY BAD "ELECTRICAL" TYPE OF SMELL. THE HEADLINER HAS BEEN REMOVED A COUPLE OF TIMES; THEY HAVE VERIFIED THAT THERE IS DAMPNESS AND A WATER LEAK ABOVE THE HEADLINER, BUT THEY CANNOT REPLICATE OR DETERMINE THE SOURCE OF THE LEAKING. THE DEALERSHIP HAS INFORMED THAT AT THIS POINT THEY CAN DO NOTHING FURTHER TO DETERMINE THE SOURCE OF THE LEAK. THEY STATE THAT AN ENGINEER FROM SATURN MUST LOOK AT THE VEHICLE TO ATTEMPT TO DETERMINE THE PROBLEM. I HAVE WRITTEN TO SATURN AND THEY ARE SENDING SOMEONE OUT TO LOOK AT IT NEXT WEEK. IF IT CANNOT BE REPAIRED, I AM INSTITUTING LEMON LAW PROCEEDINGS. THE CAR REEKS OF MILDEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264063April 3, 2009
STEERING
SATURN 2008 OUTLOOK STEERING ISSUES. LOUD THUMPING/CLUNKING/GRINDING NOISE HEARD WHEN MAKING A TURN. HAD IT AT THE DEALER 3 TIMES NOW, THEY CAN'T DUPLICATE THE ISSUES SO NOTHING HAS BEEN DONE TO REPAIR. WHEN THIS HAPPENS THE CAR SKIPS WHEN TRYING TO TURN, I NEVER KNOW WHEN THIS IS GOING TO HAPPEN, BUT IT IS SCARY WHEN IT DOES. I AM WAITING FOR IT NOT TO MAKE THE TURN AND THE RESULT BEING AN ACCIDENT AND INJURIES. FROM WHAT I HAVE READ ONLINE, THERE ARE A LOT OF ISSUES WITH THE STEERING AND IN MOST CASES THE CAR BEING RETURNED AFTER MULTIPLE TRIPS TO DEALERSHIP WITHOUT REPAIR AND STATING THE PROBLEM CAN NOT BE DUPLICATED. MY DEALERSHIP HAS SUGGESTED WE OPEN A CASE WITH GM. LAST TIME OF STEERING ISSUE WAS 3/21/09, JUST GOT CAR BACK TODAY WITH NO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258278February 10, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2008 SATURN OUTLOOK,SINCE NEW VEHICLE HAS HAD A PROBLEM WITH THE TRANSMISSION.IT OVER REVS WHILE IN THE PASSING MODE AND DOESN'T DOWN SHIFT UNTIL YOU COMPLETELY TAKE YOUR FOOT OFF THE GAS.WHEN ACCELERATING SOMETIMES IT TAKES SECONDS BEFORE ACCELERATING MAKING IT DANGEROUS TO MERGE INTO TRAFFIC.RECENTLY IT FEELS LIKE THE TRANSMISSION IS SLIPPING WHEN YOU ACCELERATE TO GO A UP A HILL. I HAVE TAKEN IT TO THE DEALER NUMEROUS TIMES AND ALL THEY SAY IS ALL THE COMPUTER CODES ARE CORRECT AND THEY CAN'T DUPLICATE THE PROBLEM,SO THERE'S NOTHING WRONG WITH THE VEHICLE. I EMAILED SATURN THIS WEEK AND THEY STATED THEY CONTACTED THE DEALER AND WERE TOLD THE CODES ARE UP TO DATE AND THEY ARE UNABLE TO DUPLICATED THE PROBLEM,SO I ACCOMPLISHED NOTHING. I GUESS THEY'LL WAIT UNTIL THE TRANSMISSION BLOWS UP OR THE VEHICLE IS OUT OF WARRANTY BEFORE THEY TAKE ANY ACTION.FROM THE BLOGS I HAVE READ ON THE INTERNET THIS IS A COMMON PROBLEM WITH THIS VEHICLE AND SATURN TELLS EVERYONE THE SAME THING. I FEEL THIS IS A PROBLEM WITH THE VEHICLE AND THE CONSUMER IS GOING TO BE STUCK WITH THE COST OF REPAIRS ON THIS VEHICLE UNLESS THE US GOVERNMENT INTERVENES. MY VEHICLE ONLY HAS 8,769 MILES ON IT AND THE PROBLEM HAS BEEN THERE SINCE IT WAS NEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247266October 30, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN IN DRIVE IT ROLLS BACK WHEN STOOPED IF THERE IS ANY ELEVATION. IT IS NOT CONSISTENT SO ROLL BACK IS UNEXPECTED CREATING POTENTIAL ACCIDENTS. SATURN CLAIMS THIS DEFECT TO BE IN ALL OUTLOOK AND NOTHING WILL DONE ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226905May 7, 2008
VISIBILITY
WINDSHIELD WIPERS STOPPED MIDCYCLE WIPE AND WOULD NOT MOVE UP OR DOWN. THIS HAS OCCURRED TWICE NOW, THE FIRST TIME AROUND APRIL 12TH, 2008 AND NOW TODAY (MAY 7TH, 2008). AFTER THE FIRST INCIDENT THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR SERVICE, WHERE IT WAS DISCOVERED THAT THE LOCKING NUT BETWEEN THE WIPER MOTOR AND THE WIPER LINKAGE HAD COME LOOSE/OFF. THE INCIDENT TODAY CAUSED TWO NEAR MISS ACCIDENTS WHILE MY WIFE GOT THE VEHICLE OFF THE ROAD AND INTO A PARKING LOT AS WE ARE EXPERIENCING EXTREMELY HEAVY RAINFALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226441May 1, 2008
ENGINE AND ENGINE COOLING:ENGINE
AT ABOUT 2,000 MILES, ON 2/13/08, CHECK ENGINE LIGHT CAME ON OUT 2--8 SATURN OUTLOOK AND STATED IGNITION PROBLEM (CAM SENSORS). SATURN INDICATED BAD CAMS (DUAL). THEY REPLACED THEM AND BASICALLY REBUILT THE ENTIRE TOP OF MY ENGINE. 2 WEEKS LATER, THE TENSIONER PULLING SNAPPED OFF WHILE I WAS DRIVING, CAUSING LOSS OF STEERING, ELECTRICAL, COOLING, ETC. CAR TOWED. SATURN REPLACED PARTS AND DENIED RELATED TO CAM REPLACEMENT. NOW AT 4,400 MILES ON 5/1/08 CHECK ENGINE LIGHT CAME ON AGAIN. ONSTAR DIAGNOSTICS CALLED AND STATED SAME TROUBLE CODE AS 2/13/08 (CAM SENSORS). WILL CALL SATURN REGIONAL REP. WHO HANDLED OUR COMPLAINT THE FIRST TIME TOMORROW. NOTE: OUR COUSIN HAS SAME SUV BUT THE GMC (ACADIA) WHO HAD THE EXACT SAME PROBLEM WITH THE CAMS ONE MONTH AGO BUT AT 200 MILES. BACK IN MARCH, THE SERVICE DEPT. AT OUR DEALER ALSO SAID WE WERE THE 2ND OR 3 SATURN OUTLOOK THEY REPLACED THE CAMS ON THIS YEAR (2008). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225933April 28, 2008
SEAT BELTS
ON APRIL 11, 2008 AT APPROXIMATELY 8:00 P.M. I STOPPED AT COSTCO (WEST HOMESTEAD, PA) FOR FUEL. MY WIFE WAS IN THE PASSENGER SIDE FRONT SEAT WITH THE SEAT BELT ON AND MY SON WAS IN THE 2ND ROW PASSENGER SIDE SEAT WITH THE SEAT BELT ON. THE ENGINE OF MY 2008 SATURN OUTLOOK AWD - XR WAS OFF. MY SON WAS WATCHING A DVD ON THE OUTLOOK'S CEILING MOUNTED PLAYER. HE DECIDED TO CHANGE THE DVD AND DEPRESSED THE RELEASE BUTTON ON THE SEATBELT (LOCATED TO HIS LEFT). THE BUCKLE RELEASED AND HIT HIM IN THE LEFT SIDE OF HIS HEAD AT WHICH TIME MY SON PULLED DOWN ON THE SECTION OF THE SEATBELT COMING FROM THE B POST CEILING TO REATTACH THE BELT BUCKLE AT WHICH TIME THE SEATBELT MADE A LOOP ROUND HIS HEAD AND TIGHTENED AROUND HIS THROAT. HE IMMEDIATELY SAID TO MY WIFE, " MOM, I THINK I HAVE A PROBLEM HERE." SHE REACHED BACK AND PLACED HER HAND BETWEEN THE SEAT BELT AND THE FRONT OF HIS THROAT. THERE WAS ONLY ROOM FOR HER TO GET HER INDEX, MIDDLE AND RING FINGER IN. MY WIFE YELLED " YOUR SON IS STUCK, WE CAN'T GO YET." I WALKED AROUND TO THE PASSENGER SIDE OF THE OUTLOOK TO SEE MY WIFE HOLDING THE SEALTBELT FROM GETTING TIGHTER AROUND MY SON'S NECK. I TRIED TO PULL DOWN ON THE SEAT BELT FROM THE B POST LOCATION, BUT THE MECHANISM WOULD NOT RELEASE THE BELT FORWARD, ONLY BACKWARDS INTO THE HOUSING (WHICH WOULD STRANGLE MY SON). THERE WAS INSUFFICIENT SLACK IN THE BELT TO PERMIT ME TO SIDE IT OVER MY SON'S HEAD. I ASKED MY WIFE TO CALL ONSTAR. SHE GOT A REPRESENTATIVE ON THE LINE WHO ASKED IF WE WANTED HER TO CALL EMERGENCY RESPONDERS. I TOLD HER THAT I WAS A FIREFIGHTER CERTIFIED IN BASIC VEHICLE RESCUE AND ASKED HER TO GET A TECHNICAL SATURN EXPERT ON THE LINE WHO COULD INSTRUCT ME HOW TO RELEASE THE SEAT BELT. ONSTAR COULD NOT PROVIDE AND EXPERT. AT THAT POINT MY SON STARTED TO PANIC. I HAD COSTCO ATTENDANT, FRED FUNAIOCK CUT THE SEAT BELT AT THE FLOOR LEVEL WITH SCISSORS TO RELEASE THE BELT FROM AROUND MY SON'S THROAT. ONSTAR INCIDENT #1111608558. PICTURES TAKEN. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10220379March 7, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE AN 08 SATURN OUTLOOK THAT WILL ROLL BACK WHILE IN DRIVE ON ANY KIND OF INCLINE. MY WIFE HAS ALMOST HAD A FEW ACCIDENTS IN THE VEHICLE BECAUSE OF THIS, BUT SATURN REFUSES TO FIX THE PROBLEM. THEY SAY IT IS JUST THE WAY THE VEHICLE WORKS AND THAT IS IT. THEY ALSO TOLD ME THAT THERE IS NO RECALL YET SO THEY CAN NOT HELP ME. SOMETHING SEEMS VERY WRONG TO ME, MY FAMILIES LIVES ARE IN DANGER IN THIS VEHICLE BUT SATURN DOES NOT CARE BECAUSE ENOUGH PEOPLE HAVE NOT COMPLAINED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211525December 12, 2007
AIR BAGS:FRONTAL
PASSENGER AIRBAG SYSTEM FAILS TO REGISTER AN ADULT PASSENGER IN THE SEAT, THEREFORE THE SYSTEM IS NOT ALWAYS ACTIVE. THIS IS AN INTERMITTENT PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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