Saturn Outlook Complaints (2009)

192 consumer complaints on file.

#10820819January 18, 2016
VISIBILITY/WIPER
DRIVER'S SIDE WINDSHIELD WIPER FAILURE. THIS WAS A RECALL FOR SATURN OUTLOOK IN 2007 - 2008. THIS IS THE SAME FAILURE AS THAT RECALL. THE OUTLOOK 2009 SHOULD HAVE BEEN INCLUDED IN THIS RECALL. LUCKILY IT FAILED IN MY DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818855January 8, 2016
ENGINE
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. WHILE PLACING THE VEHICLE IN PARK POSITION, THE CONTACT HEARD AN ABNORMAL SOUND COMING FROM THE AIR CONDITIONING AND HEATING VENTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE EVAPORATION CORE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 66,603. ...UPDATED 03-10-16 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817077December 30, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 55 MPH, THERE WAS REDUCED ENGINE POWER. IN ADDITION, THE VEHICLE HESITATED SHIFTING AND BEGAN SHAKING VIOLENTLY WHEN THE CHECK ENGINE AND STABILITRAK WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785041October 21, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE WIRE HARNESS FOR THE FRONT HEADLIGHTS FAILS AFTER YOU CHANGE THE BUILD CAUSING THE LIGHT TO SHORT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783240October 19, 2015
POWER TRAIN
WAVE PLATE SHAVINGS CAUSED TRANSMISSION TO FAIL WHILE DRIVING ON INTERSTATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762543September 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, SMOKE STARTED EMITTING FROM ABOVE THE DRIVER SIDE OF THE VEHICLE. THE VEHICLE ENGULFED INTO FLAMES. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10749632August 18, 2015
POWER TRAIN
WHILE DRIVING MY VEHICLE CAME TO A STOP, I TRIED TO MOVE FORWARD AND IT HAD NO POWER AND WAS MAKING A WEIRD NOISE. IT ALSO HAD NO REVERSE OR POWER IN ANY GEARS. I TOOK IT TO MECHANIC AND HE STATED THAT IT IS THE WAVE PLATE IN THE TRANSMISSION. HE ALSO STATED IT IS VERY COMMON IN THESE VEHICLES.THE COST OF REPAIR WOULD BE AROUND $4000. ME AND MY CHILDREN COULD OF VERY WELL BEEN INJURED BY BEING HIT. THIS IS VERY UNSAFE. I HAVE REPLACED A FRIED HEADLIGHT SOCKET, WHICH WAS MELTED BADLY. I'VE PUT NEW STRUTS ON THIS VEHICLE. ALSO HAD THE AWD SENSORS REPAIRED BECAUSE THE VEHICLE KEPT CLICKING IN AND OUT OF AWD WHEN DRIVING, COST $400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748158August 12, 2015
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE TIRE SERVICE MONITOR SYSTEM INDICATORS ILLUMINATED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE VEHICLE WAS NOT READING THE ELECTRICAL SYSTEM CORRECTLY AND THAT A SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731870July 3, 2015
EXTERIOR LIGHTING
BOTH HEADLIGHTS NO LONGER WORK . . . UNLESS THE WIRES OR JIGGLED. BOTH HEADLAMP WIRE HARNESSES FAIL TO TURN ON BULB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731453July 1, 2015
STEERING
LOSS OF POWER STEERING AT SLOW SPEEDS. GM REPAIR SHOP SAYS IT'S A COMMON PROBLEM. POWER STEERING PUMP REPLACED UNDER WARRANTY BUT RACK AND PINION STEERING NOT COVER EVEN THOUGH THE TWO ITEMS CONTRIBUTE TO EACH OTHERS FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730460June 25, 2015
STEERING, AIR BAGS, VEHICLE SPEED CONTROL
TRAVEL US HWY WHEN ENCOUNTERING RAIN CONDITION VEHICLE HAD REAR WHEEL LOSS OF CONTROL INTO HYDROPLANE, WHEN ATTEMPTING TO CORRECT STEERING INTO SKID THE STEERING FAILED TO RESPOND AS IF NO POWER STEERING. THE VEHICLE CRUISE CONTROL WAS ON UNTIL POINT OF FIRST APPLYING BRAKE. THE VEHICLE IMPACTED RAVINE AT FRONTAL IMPACTOF GRILL ATB HIGH SPEED THEN FLIP SIDE OVER SIDE WITHOUT ONE AIR BAG DEPLOYING. DRIVER,PASSENGER SIDE, PASSENGER/DRIVER-SIDE OF SEAT, OR PILLAR POST AIR BAGS FAILED. THE YELLOW AIRBAG INDICATOR LIGHT WAS ALWAYS ON AND BELIEVED TO BE NORMAL. AFTER PRESSING ON-STAR , EMERGENCY CONNECTION FAILED TO WHICH ON-STAR CLAIMS ANTENNA MUST OF BEEN DAMAGED, THOUGH PHOTOS SHOW INTACT. ON STAR COMPLAINT ABOUT FAILURE OF SYSTEM BEEN ON GOING SINCE PURCHASE. COMPLAINT WITH FTC, STATE OF MICHIGAN SOS (SECRETARY OF STATE) AND DEALERSHIP SHORTLY AFTER PURCHASE DEC 24 2014 SAFETY ISSUES TO INCLUDE: FRAYED SEAT BEL,T POWER STEERING SLOPPY AND NOISE, REAR SUSPENSION. DEALER AGREED TO ONLY ADDRESS SEAT BELT, AND REPLACE REAR CONTROL BUSHING ARM ON ONE SIDE. SUFFERED SEVERE NECK, SPINE COMPRESSION FRACTURES, HEAD, KNEE, ANKLE, TWISTED INTESTINE FROM SEAT BELT, LACERATION TO TORSO AND OTHER INJURIES REQUIRING HOSPITALIZATION. GM CONTACT AND OPENED COMPLAINT FILE FOR VEHICLE FAILURES
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10724035June 8, 2015
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC)
VEHICLE WAS TRAVELING ON HIGHWAY DRY PAVEMENT WHEN RAIN CONDITION CAME ON SUDDENLY. THE VEHICLE BEGIN TO LOOSE CONTROL AND STEERING WAS SLOPPY WHEN TURNING INTO SKID. THE VEHICLE THEN SLID SIDEWAYS HITTING A DITCH HEAD ON, AT WHICH TIME FRONT AIR BAGS FOR PASSENGER AND DRIVER FAILED TO DEPLOY AT HIGH IMPACT, THE VEHICLE THEN ROLLED THREE TIMES WITH CRUSH ZONES ON THE SIDE AND SIDE IMPACT OR CURTAIN BAGS FAILED TO DEPLOY. THE ROOF, THE SIDE(S), AND FRONT WERE ALL CRUSH IMPACTED AND WITH OUT DEPLOYMENT OF SAFETY MEASURES. LASTLY THE ON-STAR SERVICE FAILED TO NOTIFY OF CRASH FOR EMERGENCY DISPATCH AND SERVICE WAS ACTIVE. THE ANTENNA DOES NOT APPEAR TO OF BEEN CRUSHED, AND SYSTEM SHOULD OF ALERTED AFTER FRONTAL IMPACT AND FAILED. COMPLAINTS WERE LODGE WITH FEDERAL FTC AGAINST THE DEALERSHIP FOR FAILURES TO ADDRESS RECALLS FOR SAFETY EQUIPMENT, (BAGS, SEAT BELTS, TRANSMISSION ETC) ALSO STATE OF MICHIGAN SOS DIVISION FOR AUTOMOTIVE REGULATION (SECRETARY OF STATE) COMPLAINT WAS ALSO FILED WHEN PURCHASING VEHICLE FROM DEALERSHIP PATSY LOU OF FLINT MI DECEMBER 24TH 2014. OCCUPANTS SUFFERED SPINAL AND NECK INJURIES RESULTING FRO ROLL OVER.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10716117May 13, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. WHILE DRIVING 30 MPH, THE VEHICLE BEGAN TO EXPERIENCE A LOSS OF ACCELERATION WHICH RESULTED IN A LOSS OF POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC; HOWEVER, THE VEHICLE WAS UNABLE TO BE DIAGNOSED. THE FAILURE RECURRED 4 TO 5 TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716119May 13, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. WHILE INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE HEADLIGHT WAS NOT WORKING. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR INDEPENDENT MECHANIC. THE LIGHT WAS REPLACED ON VARIOUS OCCASIONS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712797April 25, 2015
STEERING
THE POWER STEERING IS LOUD AND HARD TO CONTROL AT LOW SPEEDS. I JUST TOOK THE CAR TO THE DEALER AFTER RECEIVING A LETTER THAT SAYS BRING IT IN AND HAVE THE POWER STEERING CHECKED, BUT THEY SAID IT WAS MY GEARBOX LEAKING AND IT WOULD ONLY BE $1600.00 TO REPLACE IT NOT ONLY THAT THEY CHARGED $70 TO TELL ME THAT.....THIS IS AFTER THE $4500 TRANSMISSION I JUST HAD REPLACED....ALL THE OTHER SATURNS ARE RECALLED FOR THIS ISSUE, THEY NEED TO TAKE BACK ALL SATURNS AND GIVE DISCOUNTS TOWARDS ANOTHER CAR...THESE ARE GARBAGE....THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702392March 29, 2015
STEERING, SUSPENSION, EXTERIOR LIGHTING
THE HEADLIGHT WIRING HARNESS MELTS IN THESE VEHICLES CAUSING THE LIGHT TO FAIL, THIS IS WELL DOCUMENTED ON THE INTERNET ON VARIOUS FORUMS. EARLY THIS MORNING MY WIFE WAS PULLED OVER BY A POLICE OFFICER FOR HAVING ONE WORKING HEADLIGHT, I ATTEMPTED TO REPLACE THE BULB AND IT STILL DOES NOT WORK, INFORMATION ON THE INTERNET LEAD ME TO DISCOVER MELTED WIRES ON THE LIGHT FIXTURE, THIS IS A HUGE SAFETY PROBLEM WITH THIS VEHICLE. THERE IS ALSO A WELL DOCUMENTED PROBLEM WITH THE FRONT END SUSPENSION, IT FAILS PREMATURELY AND MY OUTLOOK IS ALSO HAVING THIS PROBLEM. IT ALSO HAS POWER STEERING FAILURE, THE AIR CONDITIONING SYSTEM IS FAILING, ALONG WITH ALL THE OTHER SAFETY SYSTEMS THAT NEED RECALLED ON THIS PIECE OF GM JUNK PILE. I HAVE A WIFE, AND BEAUTIFUL TWO YEAR OLD TWIN GIRLS, WHO USE THIS VEHICLE FREQUENTLY, SHAME ON GM FOR PUTTING THIS THING ON THE ROAD, THE WHOLE THING SHOULD BE RECALLED AND SHREDDED FOR SCRAP, OWNERS SHOULD BE FULLY REIMBURSED THE CURRENT VALUE OF VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691639March 2, 2015
STEERING
WHEN TURNING AT A LOW RATE OF SPEED STEERING GETS HARD MAKING IT VERY HARD TO TURN. DOESN'T HAPPEN EVERY TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670170January 5, 2015
POWER TRAIN
TRANSMISSION FAILED AND WOULD NOT ALLOW VEHICLE TO OPERATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668092December 23, 2014
EXTERIOR LIGHTING
THE HEADLIGHTS ON MY 2009 SATURN OUTLOOK STOPPED WORKING. PER THE GM DEALER THEY CLAIMED THAT THERE IS A KNOWN DEFECT WITH THE LIGHTING ON THESE VEHICLES. CONSIDERING THESE ARE SAFETY ITEMS I'M NOT REALLY SURE WHY THERE ISN'T ALREADY A RECALL ON THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667196December 18, 2014
POWER TRAIN, ENGINE AND ENGINE COOLING
I WAS WAITING AT A STOPLIGHT AND HEARD AN UNUSUAL NOISE FROM THE ENGINE. WHEN I ACCELERATED ON THE GAS PEDDLE, I NOTICED THAT THE TRANSMISSION WOULD NOT SHIFT NORMALLY AND WOULD NOT EXCEED OVER 30 MPH. I MADE IT TO WORK BUT WHEN I TRIED TO REVERSE OUT OF THE PARKING LOT, THE CAR WOULD NOT MOVE AT ALL AND DISPLAYED "CHECK ENGINE LIGHT" ICON. I HAD TO PUSH IT OUT OF THE PARKING LOT THEN DRIVE FORWARD SLOWLY BACK HOME. I CALLED AROUND TOWN TO CHECK THE BEST SOLUTION FOR THE PROBLEM. I ALSO CHECKED ONLINE AND DISCOVERED THAT OTHER SATURN OUTLOOK OWNERS HAD THE SAME ISSUE AND THE SAME BROKEN PART WHEN IT WAS DIAGNOSED AND REPAIRED WHICH LEADS ME TO BELIEVE THAT GENERAL MOTORS IS AWARE OF THE PROBLEM AND FAILED TO RECALL MY VEHICLE AND ADD THE FAILED TRANSMISSION PROBLEM TO THE RECALL LIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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