Saturn Outlook Complaints (2007)

511 consumer complaints on file.

#10370800December 15, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
I AM THE PROUD OWNER OF A 2007 SATURN OUTLOOK AND LOVE THE VEHICLE SO FOR. HOWEVER AFTER HAVING IT FOR ABOUT 3 MONTHS, THE PASSENGER HEADLIGHT WENT OUT. AN EASY FIX. I REPLACED BOTH BULB AND TWO DAYS LATER, THE DRIVERSIDE STARTED TURNING OFF AND ON BY ITSELF. I'VE NOW REPLACED BOTH BULB TWICE IN 3 MONTHS TIME. I WISH I WOULD'VE RESEARCHED THIS VEHICLE BEFORE I BOUGHT IT. I NOW READ HOW GM IS DOING NOTHING AND THIS IS WRONG. SOMEONE COULD BE SERIOUS INJURED OR DIE FROM A RESULT SUDDEN LIGHT OUTAGE. PLEASE GM HELP US OUT LIKE WE'VE HELPED YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369442December 7, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT WAS DRIVING 70 MPH WHEN THE TRANSMISSION FAILED. THERE WAS AN UNUSUAL INCREASE IN ENGINE RPMS AND THE VEHICLE WOULD NOT SHIFT INTO FIFTH GEAR. THE VEHICLE WAS SLOWLY DRIVEN BACK TO HER RESIDENCE. LATER THE VEHICLE WAS DRIVEN AND THE THIRD GEAR STOPPED WORKING. SHE STATED THE VEHICLE ATTEMPTED TO INDEPENDENTLY SHIFT FROM SECOND TO THIRD GEAR BUT TO NO AVAIL. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES WHERE THE DEALER REPLACED THE CLUTCH PLATE AND OTHER DAMAGED PARTS. THE TRANSMISSION SEALS AND SENSOR WERE ALSO REPLACED DUE TO A LEAK. THE DEALER ALSO CLEANED METAL SHAVINGS FROM THE TRANSMISSION TWICE. THE VEHICLE WAS REPAIRED AT THE MANUFACTURER EXPENSE. THE FAILURE MILEAGE WAS 88,475 AND THE CURRENT MILEAGE WAS 95,972.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368476December 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. WHILE THE VEHICLE WAS PARKED A CHILD'S FOOT HIT THE GEAR SHIFT AND THE VEHICLE ROLLED DOWN THE DRIVEWAY. THE VEHICLE CRASHED INTO A NEIGHBOR'S PARKED VEHICLE. NO INJURIES OCCURRED AND THERE WAS NO POLICE REPORT FILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 39,806.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10368594December 1, 2010
EXTERIOR LIGHTING
HEADLIGHT WIRING HARNESS OVERHEATING AND MELTING TO THE BULB, CAUSING LIGHT FAILURE AND NEED OF REPLACEMENT. FAULTY WIRE HARNESS CAUSES BULB TO BURN OUT BEFORE THE BULB LIFE HAS EXPIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368427November 30, 2010
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK XR. THE CONTACT STATED THAT THE WIRING HARNESS IN THE HEADLIGHTS WAS MELTING, CAUSING THE HEADLIGHTS TO MALFUNCTION. THE CONTACT MADE SEVERAL ATTEMPTS TO REPAIR THE FAILURE; HOWEVER, THE HEADLIGHTS CONTINUED TO BLOW OUT. THE DEALER WAS CONTACTED, BUT OFFERED NO ASSISTANCE. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 44,290. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10367963November 27, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I WAS DRIVING THE VEHICLE TODAY AND NOTICED THAT THE DRIVERS HEADLIGHT HAD BURNED OUT AGAIN. THIS IS THE SECOND TIME SINCE 9/18/2010. THIS IS A SERIOUS MATTER THAT NEEDS TO BE ADDRESSED BY GM. I CAN NOT UNDERSTAND WHY A RECALL HAS NOT BEEN ISSUED. DOES GM EVEN KNOW HOW TO FIX THIS PROBLEM. BECOMING SCARED TO DRIVE VEHICLE AT NIGHT FEARING MY HEADLIGHTS WILL GO OUT COMPLETELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365859November 15, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
AS MANY OTHER OWNERS OF 2007 SATURN OUTLOOKS HAVE REPORTED, THE WIRING FOR BOTH HEADLIGHTS HAVE MELTED, LEAVING ME WITHOUT HEADLIGHTS. THIS IS A VERY DANGEROUS SITUATION FOR ALL MOTORISTS SINCE THE INCIDENT CAN OCCUR AT NIGHT WHEN HEADLIGHTS ARE A MUST. REPLACING THE WIRING HARNESS AND CONNECTOR WITH THE SAME FACTORY WIRING AND CONNECTORS THAT GM SUPPLIES YOU WITH PER THE TSB, IS NOT A CORRECT FIX. THIS WILL LEAD TO A FUTURE FAILURE, AND MELTING WIRING AND PLASTIC COMPONENTS COULD POTENTIALLY CAUSE A FIRE. THIS IS DANGEROUS AND GM KNOWS THERE IS A PROBLEM. THE FACTORY NEEDS TO HAVE A RECALL AND HAVE ALL COMPONENTS UPGRADED TO ONES THAT WILL HANDLE THE VOLTAGE REQUIRED TO RUN THE HEADLIGHTS. I SERIOUSLY HOPE THERE ARE NO FIRES OR ACCIDENTS THAT CAUSE ANY INJURY BEFORE GM DECIDES TO DO SOMETHING ABOUT THIS PROBLEM. IT'S BAD ENOUGH THAT PEOPLE ARE HAVING TO REPEATEDLY SPEND THEIR MONEY TO MASK A PROBLEM THAT DOES NOTHING BUT COME BACK AT A LATER DATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365592November 13, 2010
EXTERIOR LIGHTING
2007 OUTLOOK XR AWD - FRONT RIGHT LOW BEAM WIRING HARNESS AND BULB CONNECTOR MELTED AFTER 47,000 MILES. DEALER REPLACED AT COST TO OWNER. A FEW DAYS LATER FRONT LEFT LOW BEAM GOES OUT. SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364260November 6, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
HEADLIGHT WIRING HARNESS ON 2007 SATURN OUTLOOK XR MELTS CAUSING FIRE HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362150October 24, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
2007 SATURN OUTLOOK. DRIVER SIDE LOW BEAM HEADLIGHT CONTINUOUSLY DEVELOPS PROBLEMS. FIRST, LIGHT STARTS OPERATING INTERMITTENTLY; THEN, EVENTUALLY FAILS COMPLETELY. THE FIRST TIME IT HAPPENED, I REPLACED THE BULB (DIFFICULT OPERATION ACCESSED THROUGH THE WHEEL WELL). IT WORKED WELL FOR A FEW WEEKS, THEN FAILED AGAIN. AFTER READING OTHERS' EXPERIENCES, THE NEXT TIME IT HAPPENED, I INSPECTED THE SOCKET AND SAW VISIBLE CHARRING ON THE CONTACTS. SO, I REPLACED THE SOCKET WITH AN AFTERMARKET PART AND REPLACED THE BULB. IT FUNCTIONED WELL FOR ABOUT 3 MONTHS, AND NOW THE HEADLIGHT IS INTERMITTENT AGAIN, LEANING TOWARDS FAILING COMPLETELY AGAIN. THIS HAS BEEN INFURIATING BECAUSE THE EXACT ONSET OF THE PROBLEM IS UNPREDICTABLE AND HAS ALREADY CAUSED ME A NYS EQUIPMENT VIOLATION TICKET. PLUS, FROM WHAT I CAN SEE, IT IS A POTENTIAL FIRE HAZARD AND CERTAINLY A SAFETY HAZARD AS FAR AS DRIVING AT NIGHT WITH ONLY ONE (OR POSSIBLY NO) FUNCTIONING HEADLIGHT(S). I CANNOT CHANGE SOCKETS AND BULBS EVERY 2-3 MONTHS AND AM WORRIED THAT THE CAR IS UNSAFE BECAUSE OF THE OBVIOUS WIRING HARNESS ISSUES. I KNOW SATURN IS OUT OF BUSINESS, BUT WE NEED A SAFETY RECALL TO PROTECT CONSUMERS LIKE ME WHO ARE STUCK WITH AN UNSAFE CAR. THE NEW GM SHOULD PAY FOR A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360750October 16, 2010
EXTERIOR LIGHTING
SATURN OUTLOOK 2007 HEADLIGHTS KEEP GOING OUT AND I CANT SEE AT NIGHT. EACH TIME IT COST OVER $600 TO FIX. IT SAID IT IS THE WIRING HARNESS AND IT IS BURNT. THIS SEEMS TO BE A MAJOR SAFETY ISSUE AS IT CAN CAUSE A FIRE AND NOT TO MENTION LIMITED VISIBILITY TO SEE AT NIGHT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360461October 14, 2010
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. WHILE DRIVING 20 MPH, THE CONTACT NOTICED THAT THE HEADLIGHTS WERE DIM. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE DRIVER SIDE WARNING HARNESS MELTED WHICH CAUSED THE BULB TO FAIL. THE DEALER REPLACED THE WIRING HARNESS. THE FAILURE AND THE CURRENT MILEAGE WERE APPROXIMATELY 89,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10360545October 14, 2010
SEATS
ELECTRIC DRIVER'S SEAT ON 2007 SATURN OUTLOOK IS BROKEN AND NO LONGER MOVES FORWARD, IT IS BROKEN IN THE FARTHEST BACK POSITION. I CAN BARELY REACH THE PEDALS AND MY FOOT HAS SLIPPED OFF THE GAS AND THE BRAKE SEVERAL TIMES WHILE DRIVING. I TOOK THE CAR INTO SATURN AND THEY SAID IT WOULD BE $645.00 TO REPAIR. I DON'T BELIEVE THE SEAT SHOULD HAVE BROKEN SO SOON (OR AT ALL), 3 YEARS OLD WITH 54,000 MILES ON CAR. I FILED A COMPLAINT WITH GENERAL MOTORS AND THEY DID THEIR INVESTIGATION (IF YOU CALL IT THAT) AND SAID THEY WOULD NOT PAY FOR REPAIRS, OR EVEN GIVE ME A DISCOUNTED PRICE ON THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360585October 14, 2010
EXTERIOR LIGHTING, ELECTRONIC STABILITY CONTROL (ESC), STEERING
AFTER LESS THAN A YEAR OLD, THE DRIVER SIDE HEADLIGHT ASSEMBLY ON MY 2007 OUTLOOK NEEDED TO BE REPLACED. THE DEALERSHIP DID THE NECESSARY REPAIRS UNDER WARRANTY. IN JULY 2010, I HAD A HEADLIGHT OUT ON THE PASSENGER SIDE. I BROUGHT MY CAR BACK TO THE DEALERSHIP ACCEPTING SATURNS SINCE SATURN HAD NOW CLOSED. I WAS TOLD THAT THE "HEADLIGHT HARNESS" HAD MELTED. I PAID A HEFTY FEE TO HAD THAT REPAIRED. IN OCTOBER 2010, THE SAME THING HAPPENED TO THE DRIVER'S SIDE HEADLIGHT HARNESS. THE DEALERSHIP OFFERED NO SUGGESTION ON TO HOW TO KEEP THIS FROM RE-OCCURRING. FURTHERMORE, I HAVE HAD TO HAVE AIR "BLED" FROM THE "CLOSED" POWER STEERING LINE 3 TIMES. ALSO, THE STABILITRAC SYSTEM WILL OCCASIONALLY "TURN ITSELF OFF" CAUSING THE CAR TO LOSE POWER ON TURNS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360376October 13, 2010
ENGINE AND ENGINE COOLING
FOR THE 2007 SATURN OUTLOOK ( SIMILAR TO GM ARCADIA) DURING NORMAL RAIN OR WET ROAD CONDITIONS (NOTHING EXTREME) WATER FROM THE FRONT PASSENGER SIDE WHEEL SPLASHES ONTO THE BELT AND DRIVE PULLEYS CAUSING THE BELT TO SLIP. THE SLIPPAGE RESULT IN LOSE OF POWER STEERING, POWER FROM GENERATOR ...... THIS HAS HAPPEN WHILE DRIVING STRAIGHT AND WHILE ATTEMPTING TO PULL OUT ON TO A ROAD WAY FROM A STOP. THIS HAPPENS DURING ALMOST EVERY WET DRIVING CONDITION. EXAMPLE: NORMAL RAIN AND WET ROAD CONDITION, WIFE AND CHILD ARE PULLING OUT ON TO 4 LANE DIVIDED HIGHWAY, THE BELT STARTS SLIPPING, SQUEALS, WARNING MESSAGES FLASH, THE OUTLOOK MAKES IT INTO THE LANE, BUT WITH OUT POWER STEERING MY WIFE HAD TO DRIVE STRAIGHTEN ACROSS BOTH LANES AND STOP IN THE GRASS MEDIAN. WHEN YOU PICTURE THIS INCIDENT, YOU HAVE TO PICTURE THE TRACTOR TRAILER TRUCK AND OTHER VEHICLE APPROACHING. THEN MY WIFE AND CHILD ARE SOMEWHAT TRAPPED / STRANDED IN OUR SATURN OUTLOOK SITTING IN THE MEDIAN OF US70. SHE STOPPED THE ENGINE, AND AFTER A FEW RESTARTS THE SLIPPAGE STOPPED ENOUGH TO ALLOW HER TO DRIVE TO A NEAR-BY PARKING LOT. AFTER ALLOWING THE ENGINE TO RUN AND DOING SOME TEST CIRCLES IN THE PARKING LOT, THE EXTREME SLIPPAGE DID NOT RETURN. DURING HER DRIVE HOME, THE BELT DID OCCASIONALLY SLIP BUT NOT TO THE EXTREME OF LOSING ELECTRICAL POWER, COOLING, AND POWER STEERING. SINCE BEING SCARED IN THAT LIFE ENDANGERING SITUATION OF NOT BEING ABLE TO TURN THE VEHICLE WITH OTHER TRAFFIC APPROACHING, WE CONDUCTED A SIMPLE GOOGLE OR INTERNET SEARCH THAT SHOWED THAT OTHER SATURN OUTLOOK OWNERS HAVE REPORTED SIMILAR EVENTS - SOME RESULTING IN ACCIDENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359611October 8, 2010
EXTERIOR LIGHTING
LEFT LOW BEAM HEADLIGHT ON MY 2007 SATURN OUTLOOK FAILED FOR THE THIRD TIME IN THREE MONTHS AT APPROX 40,000 MILES. FROM OTHER REPORTS ON SAME ISSUE IT APPEARS THE WIRING HARNESS/SOCKET ASSEMBLY MAY BE FAULTY AND NEEDS TO BE REPLACED; BUT PARTS ARE REPORTEDLY HARD TO GET AND THE HARNESS/SOCKET HAS NOT BEEN FIXED. THIS IS A SAFETY ISSUE AND SHOULD BE ADDRESSED BY OUR GOVERNMENT OWNED COMPANY, GENERAL MOTORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357841September 27, 2010
EXTERIOR LIGHTING
2007 SATURN OUTLOOK HAS A KNOWN PROBLEM WITH HEADLIGHT WIRING BURNING RESULTING IN LOSS OF LOW BEAM HEADLIGHT FUNCTIONALITY. MY INCIDENT OCCURRED ON THE RIGHT LOW BEAM HEADLAMP SOCKET. THE HEADLIGHT WOULD GO OUT AND COME BACK ON INTERMITTENTLY FOR SEVERAL MONTHS BEFORE BECOMING COMPLETELY NONOPERATIONAL. AFTER DISCOVERING ON THE INTERNET THAT THIS WAS A COMMON COMPLAINT AMONG OTHERS OWNING THIS VEHICLE, I CALLED GM CUSTOMER SERVICE. I TOOK IT INTO AN AUTHORIZED DEALER PER THEIR REQUEST AND THEY DIAGNOSED THE PROBLEM AS A CORRODED SOCKET. SINCE I WAS SURE THE SOCKET WAS PLASTIC I QUESTIONED THIS BUT WENT AHEAD AND HAD THEM ORDER ME A NEW SOCKET AND REPLACE BOTH THE SOCKET AND THE LIGHT BULB. I ASKED FOR THE OLD SOCKET BACK. UPON INSPECTION, THE OLD SOCKET WAS CLEARLY MELTED AND HAD BLACKENED BURNED AREAS ON THE WIRING. THE SOCKET WAS BURNED TO THE POINT THAT IT WOULD NO LONGER HOLD THE HEADLIGHT BULB. REPLACEMENT WITH PARTS AND LABOR WAS APPROX $200. REPORTED ISSUE TO SATURN, PROVIDED THEM WITH COPIES OF OTHER CUSTOMER COMPLAINTS AROUND SAME ISSUE FROM OTHER SATURN OUTLOOK OWNERS. I SUGGESTED THAT HEADLIGHTS GOING OUT INTERMITTENTLY COULD BE A SAFETY ISSUE AS IS BURNING WIRES. THEY WERE UNABLE TO REIMBURSE ME AND DID NOT FEEL A RECALL WAS IN ORDER. I READ ON THE INTERNET THAT THERE WAS A SERVICE ALERT ISSUED FOR THIS SAME PROBLEM BUT MY PARTICULAR VEHICLE WAS NOT COVERED UNDER THAT ALERT BASED ON THE VIN PER GM. I HAVE THE OLD SOCKET AND LIGHT BULB THAT WAS REPLACED. POTENTIAL SAFETY ISSUE AS LOSS OF HEADLIGHT FUNCTIONALITY IS SUDDEN AND INTERMITTENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357393September 24, 2010
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM, EQUIPMENT, POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING
I HAVE EXPERIENCED ONLY ISSUES ALL YEAR WITH MY 2007 SATURN OUTLOOK. IT HAS 55,000 MILES AND IN JUNE 2010 THE WIRING SHORT CIRCUITED BEHIND THE STEERING WHEEL CAUSING THE THEFT SECURITY LOCK SYSTEM TO GO INTO EFFECT ASSUMING THE CAR WAS BEING HOT-WIRED. IT COST ME OVER $300 TO FIX AT THE DEALER AND HAD TO BE TOWED. THEN THE DEALER SAID MY INSIDE FUSE BOX WAS COMPLETELY CORRODED FROM WATER AND THEY WOULD NEED TO FIX THE LEAK MY SUNROOF WAS CAUSING. THE DEALER HAS MADE 6 ATTEMPTS TO FIX AND I JUST PICKED UP MY CAR THIS MORNING, HOPEFULLY AFTER THE FINAL ATTEMPT. NOW MY BREAKS ARE CAUSING ISSUES, THE BREAK PEDAL SOFTENS AND GOES DOWN TO ALMOST THE FLOOR WHEN PRESSED EVERY 4TH OR 5TH TIME AND IT IS DRINKING BRAKE FLUID, I NEED TO TAKE IT THIS WEEKEND TO CHECK FOR A LEAK. NOT TO MENTION MY POWER STEERING IS MAKING LOUD WHINING SOUNDS EVERY TIME THAT I MOVE THE STEERING WHEEL. OH, AND MY PASSENGER SIDE LOW BEAM HEADLIGHT HAS GONE OUT A FEW TIMES AND MY HUSBAND HAS HAD TO ACCESS THE BACK OF IT TO REPLACE IT BUT IT CONTINUES TO GO OUT. OH, AND MY TRANSMISSION CAUSED PROBLEMS TWO WEEKS AGO AND THE DEALER FIXED IT UNDER MY POWERTRAIN WARRANTY.. 55,000 MILES AND THIS CAR IS GIVING ME ISSUES AS IF I'M OVER 200,000 MILES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356933September 22, 2010
EXTERIOR LIGHTING
DRIVERSIDE HEADLAMP ON LOW BEAM TURNED OFF, REPLACED BULB AND WENT OFF AGAIN WITHIN 3 WEEKS, HARNESS IS CAUSING A SHORT THEREFORE REPLACING THE BULB MAKES NO DIFFERENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356289September 18, 2010
EXTERIOR LIGHTING
WAS DRIVING DOWN I-80 IN SACRAMENTO COUNTY WHEN THE LEFT LOW BEAM HEADLAMP WENT OUT. DIDN'T REALLY THINK ANY THING OF IT UNTIL I STARTED TO HEAR A CLICKING SOUND. UPON FINALLY FIGURING OUT HOW TO GET TO THE LOWBEAM HEADLAMP I DISCOVERED THAT THE LAMP WIRING CONNECTOR HAD MELTED. HOW DOES THAT HAPPEN IN A NEW CAR? LOOKED AT OTHER ISSUES FOR THE OUTLOOK AND HAVE DISCOVERED THAT THIS IS A SYSTEMIC ISSUES AND IS OCCURRING WITH SIMILAR MODEL OUTLOOKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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