Saturn Outlook Complaints (2007)

511 consumer complaints on file.

#10421185August 23, 2011
AIR BAGS:FRONTAL
I OWN A 2007 SATURN OUTLOOK. THE FRONT PASSENGER AIRBAG DOES NOT WORK PROPERLY. NOT ALWAYS ENGAGING WHEN A PASSENGER OVER 100 LBS IS SITTING IN THE SEAT. SOMETIMES THE AIRBAG LIGHT SWITCHES BACK AND FORTH FROM ON TO OFF AND THEN USUALLY STAYS OFF. AFTER TURNING THE VEHICLE OFF AND RESTARTING, OR HAVING THE PASSENGER JUMP UP AND DOWN ON THE SEAT, IT MAY ENGAGE THE AIRBAG, BUT NOT ALWAYS. THIS ALSO CONCERNS ME THE SEATBELT TENSION IS TRIGGERED BASED ON THE AIRBAG BAG LIGHT BEING ON OR OFF. WHEN THE AIRBAG LIGHT IS OFF, AND THE PASSENGER UNBUCKLES THE SEATBELT, THE SEATBELT WARNING LIGHT IS NOT ENGAGED! WE HAVE HAD THIS PROBLEM SINCE WE PURCHASED THE VEHICLE NEW. THE SATURN DEALER COULD NOT LOCATE THE PROBLEM AND SAID TO BRING IT BACK WHEN IT HAPPENS AGAIN. EACH TIME THEY TELL US IT IS WORKING, ALTHOUGH WE HAVE TAKEN MULTIPLE PHOTOS TO SHOW IT DOES NOT WORK PROPERLY. IT APPEARS THERE WAS A RECALL FOR THE FRONT AIRBAGS, HOWEVER NOTHING WAS RECEIVED FOR MY VEHICLE (VIN). THIS IS A MAJOR SAFELY ISSUE AND NEEDS TO BE CORRECTED BEFORE AN ACCIDENT HAPPENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421210August 23, 2011
ELECTRICAL SYSTEM
I HAVE OWNED MY 2007 SATURN OUTLOOK SINCE NEW. I LOVE MY CAR OVERALL, BUT HAVE EXPERIENCED SOME UNWANTED REPAIRS. BESIDES THE FRONT PASSENGER AIRBAG NOT WORKING PROPERLY, AND THE SUNROOF LEAKS, I HAVE HAD TO COMPLETELY REPLACE 3 HEADLIGHT HARNESSES ALREADY. MY RIGHT LIGHT WENT OUT APPROXIMATELY 2YRS AGO. FOUND OUT THE WIRING WAS COMPLETELY MELTED. SATURN ADVISED THIS WAS A PROBLEM WITH THIS VEHICLE AND REPLACED IT UNDER WARRANTY AT NO COST. JUST RECENTLY, THE SAME HEADLIGHT WENT OUT AGAIN. I TOOK THE VEHICLE TO A CHEVROLET DEALERSHIP WHO INITIALLY TOLD ME IT WAS JUST A HEADLIGHT AND I WOULD HAVE TO PAY FOR IT. TURNS OUT IT WAS THE HARNESS AGAIN. WHILE THE HARNESS WAS ON ORDER, MY OTHER HEADLIGHT WENT OUT CAUSING ME TO DRIVE WITH HIGHBEAMS FOR LIGHTING FOR SEVERAL DAYS. YES, IT WAS THE SAME PROBLEM FOR BOTH LIGHTS. THE CHEVROLET DEALERSHIP WENT AHEAD AND REPAIRED THEM BOTH AT NO CHARGE TO ME AS A COURTESY THEY SAID. MY VEHICLE HAD 72,000 MILES. WHILE I APPRECIATE THAT THEY COVERED THE COSTS, I ALSO FEEL THIS SHOULD NOT BE HAPPENING IN THE FIRST PLACE. AFTER READING SEVERAL OTHER COMPLAINTS, I FEEL GRATEFUL I DID NOT PAY BUT AM EXTREMELY CONCERNED ABOUT THE SAFETY OF MY VEHICLE. THIS IS DEFINITELY A FIRE HAZARD. MY HEADLIGHTS WERE SO HOT I COULD NOT EVEN TOUCH THEM AND THAT WAS AFTER THEY BURNT OUT! GM NEEDS TO DO THE RIGHT THING AND RECALL THESE VEHICLES FOR IMMEDIATE AND PERMANENT REPAIRS. THEY KEEP REPLACING THE HARNESS WITH THE SAME HARNESS SO IT WILL CONTINUE TO BE A MAJOR SAFELY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420901August 22, 2011
EXTERIOR LIGHTING
LOW BEAM HEADLIGHT BULBS BURN OUT FREQUENTLY. ONE LINE CONNECTOR MELTED ONCE. RECURRING PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419433August 15, 2011
EXTERIOR LIGHTING
ABOUT 6 MONTHS AGO THE LOW BEAMS ON BOTH SIDES WORKED INTERMITTENTLY, RECENTLY THEY HAVE FAILED ALTOGETHER CAUSING US TO DRIVE AT NIGHT WITH NO OTHER OPTION THAN TO USE THE HIGH BEAMS, FOR WHICH WE HAVE BEEN PULLED OVER BY AUTHORITIES TWICE. ONCE I REMOVED THE INTERIOR FENDER TO ASSESS THE PROBLEM, I NOTICE THE ENTIRE WIRE HARNESS HAS BEEN COMPLETELY BURNED AND MELTED. I AM IN THE PROCESS OF DECIDING TO TAKE IT TO THE DEALERSHIP OR TRY A REPAIR ON MY OWN TO SAVE THE COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419398August 14, 2011
POWER TRAIN:DRIVELINE
ON 08/13/2011, I WAS TRAVELING ON NORTHBOUND I-95 WHEN A LOUD BOOM OCCURED AND THE CAR BEGAN LURCHING OUT OF CONTROL BRINGING THE TIRES OFF OF THE GROUND. I MANAGED TO GET THE VEHICLE UNDER CONTROL AND DISCOVERED THE BOLTS ON THE DRIVESHAFT HAD LOOSENED AND FELL OFF, RESULTING IN THE DRIVESHAFT STRIKING THE PAVEMENT "LIKE A CATAPULT" AND OBSERVED THE DRIVESHAFT LAYING UNDER THE CAR, DISABILING THE VEHICLE IN TRAFFIC WITH NO CONTROL. HAD MY INFANT AND TWO OTHER CHILDREN IN THE CAR AND THEY WERE FLUNG ABOUT DURING THE INCIDENT. THIS IS THE SECOND TIME THE BOLTS ON THE DRIVESHAFT HAVE LOOSENED AND FALLEN OFF, RENDERING THE VEHICLE INOPERABALE AND CAUSING THE VEHICLE TO LOSE CONTROL WHEN THE DRIVESHAFT STRIKES THE PAVEMENT. THE LAST ONE (04/10) OCCURED AT A LOW SPEED BUT STILL CAUSED THE TIRES TO LEAVE THE GROUND. SATURN HAS ISSUED A TBI FOR THE BOLTS BUT HAS NOT FIXED THE PROBLEM AS EVIDENCED BY THIS MOST RECENT INCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10419201August 12, 2011
STEERING
TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT HEARD A HUMMING SOUND COMING FROM THE STEERING WHEEL. THE CONTACT STATED THAT THE SOUND COULD BE HEARD AT ANY SPEED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTICS. THE TECHNICIANS STATED THE POWER STEERING PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419252August 12, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY HEADLIGHT IN MY 2007 SATURN OUTLOOK BURNED OUT. WHEN INQUIRED ON REPLACEMENT, I WAS INFORMED I NEEDED A WHOLD NEW HEADLIGHT HARNESS - TOTAL COST $676 + TAX FOR A HEADLIGHT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415093July 25, 2011
ELECTRICAL SYSTEM
2007 SATURN OUTLOOK DRIVERS SIDE HEADLAMP PLUG MELTED/ELECTRICAL SHORT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413763July 20, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS
HEADLIGHT WIRING HARNESS FAILURE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412186July 13, 2011
EXTERIOR LIGHTING
PASSENGER LOW BEAM HEADLIGHT WENT OUT, AND WIRING WAS FOUND TO BE MELTED, GM HAS NOT ISSUED A RECALL AFTER MULTIPLE FAILURES,, AND NOW WONDERING IF DRIVING THIS VEHICLE IS SAFE AS IT COULD CATCH FIRE( WIRES GETTING HOT ENOUGH TO MELT INTO). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411299July 6, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
APPROXIMATELY MID-YEAR 2009, THE RIGHT SIDE LOW-BEAM HEAD LIGHT WENT OUT ON MY 2007 SATURN OUTLOOK. THE BULB WAS REPLACED WITH AN AFTER-MARKET BULB BUT TO MY SURPRISE, THE LIGHT WENT OUT AGAIN WITHIN 2-3 WEEKS. UPON TAKING THE VEHICLE TO THE SATURN DEALERSHIP, THE ENTIRE RIGHT FRONT HEAD LIGHT AREA WAS REPLACED AS THE BACKGROUND WIRING HAD COMPLETELY MELTED. THE COST WAS OVER $500. THE VEHICLE WAS UNDER WARRANTY AT THE TIME, HENCE THERE WAS NO COST TO ME. ON SATURDAY, JULY 2, 2011 HOWEVER, THE SAME RIGHT SIDE HEAD LIGHT WENT OUT AGAIN. UPON TAKING THE VEHICLE TO THE GM DEALERSHIP ON WEDNESDAY JULY 6, 2011, I AM NOW TOLD THAT THE COILS HAVE COMPLETELY MELTED AGAIN AND THE COST THIS TIME TO ME IS $212. THIS IS ABSOLUTELY RIDICULOUS! THIS HAS GOT TO BE A MANUFACTURER DEFECT AS I AM CONCERNED WITH WHAT IS ACTUALLY GETTING SO VERY HOT THAT IS MELTING THE COILS. I AM MORE CONCERNED THAT THIS TYPE OF HEAT COULD POTENTIALLY CAUSE A FIRE. SOMETHING MUST BE DONE TO PREVENT AN UNNECESSARY TRAGEDY/ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410426July 5, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS
I HAVE ALSO HAVE HAD SOME BAD LUCK WITH THE HEADLIGHT WIREING ON MY 2007 SATURN OUTLOOK. SO WHEN WILL USA RAN COMPANY GM STAND UP AND ADMIT THAT THERE IS A PROBLEM. I CAN'T BELEAVE THAT SO MANY HAVE HAD ISSUES WITH FAULTY WIREING THAT COULD POSE A FIRE HAZZARD AND LOSS OF HEADLIGHT FUNCTION FOR SAFETY. OTHER THAN THAT ISSUE I LOVE THIS SUV. I LOVE HOW WE ARE ALL PLAYING RUSSIAN ROULETTE WITH OUR FAMLIES LIVES DUE TO A FAULTY WIRE ISSUE IN THE HEADLIGHT TO CAUSE THEM TO OVER HEAT AND MELT EXPOSSING THE COPPER WIRE. THANKS GM FOR SHOWING YOU CARE ABOUT YOUR CUSTOMERS... *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408717June 23, 2011
EXTERIOR LIGHTING
2007 SATURN OUTLOOK PASSENGER SIDE HEADLAMP CONNECTION HAS MELTED 3 LAMP HOUSINGS AND THIS TIME MELTED THE VEHICLE WIRING AND CAUGHT FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10407451June 19, 2011
EXTERIOR LIGHTING
HEADLIGHTS OF ONE SIDE KEEPS FLICKERING ON AND OFF. SOMETIMES THEY DO NOT COME ON AT ALL. OCCURS EVERYNIGHT. WE JUST BOUGHT THE VEHICLE FROM STEVEN TOYOTA ON THIS PAST SATURDAY, 06/17/11, WHERE THEY SAID THEY COULDN'T DO ANYTHING TO HELP US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406460June 9, 2011
ELECTRICAL SYSTEM
HEADLIGHT WENT OUT. REPLACED WITH SAME TYPE OF BULB. BULB WAS OUT IN 4 DAYS. WIRING HARNESS COMPLETELY MELTED. GM HAS ALREADY ISSUED A 'TECH NOTICE' ON THIS EXTENSIVE PROBLEM, BUT THE DEALER REFUSED TO COVER THE REPAIR COST OF $400 BECAUSE IT ISN'T A RECALL. I'M SORRY, BUT REPLACEMENT OF A HEADLIGHT BULB THAT THEN BURNS UP THE WIRING HARNESS IS A MANUFACTURING DEFECT AND A MAJOR SAFETY ISSUE. WHY ISN'T A FUSE TRIPPED IF THERE IS SOME ISSUE - ANY TIME ELECTRONICS MELT, THAT IS A BIG PROBLEM! IN ADDITION TO THE OBVIOUS SAFETY ISSUE OF NOT HAVING A HEADLIGHT WORKING, IS THERE POWER STILL GOING TO THE HARNESS? WHAT HAPPENS IF YOU ARE FORCED TO CONTINUE DRIVING BEFORE GETTING THIS REPLACED? IS YOUR CAR GOING TO EVENTUALLY CATCH FIRE? THIS NEEDS TO BE RECALLED IMMEDIATELY. BASED ON THE NUMBER OF COMPLAINTS I'VE SEEN WITH THE NHTSA , THIS SHOULD HAVE ALREADY BEEN A FORCED RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405785June 9, 2011
STEERING:RACK AND PINION
TL*THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED WHILE DRIVING, THE VEHICLE MADE A CLICKING NOISE IN THE STEERING WHEEL. THE DEALER DIAGNOSED THAT THE RACK AND PINION AND STEERING NEEDED TO BE REPAIRED. THE DEALER REPLACED THE RACK AND PINION AND STEERING PUMP; BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 69,000 AND THE CURRENT MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406400June 8, 2011
UNKNOWN OR OTHER
WHEN PURCHASED WE WERE TOLD THERE HAD BEEN A PROBLEM WITH SUNROOF LEAKAGE BUT IT HAD BEEN FIXED. SINCE THEN 5 TIMES IN FOR REPAIR LEAKING SUNROOF WATER COMING OUT OF AIRBAG HOLDERS, DOME LIGHTS ,OVERHEAD ELECTRONICS. SEVERAL FUSES HAVE BEEN BLOWN NOW WE WONDER IF THE SIDE IMPACT AIRBAGS ARE STILL FUNCTIONAL WATER RAN OUT BY THEM. THIS IS NOT JUST A DRIP BUT WATER POURS OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405518June 7, 2011
EXTERIOR LIGHTING
DRIVER SIDE HEADLIGHT WENT OUT WENT TO CHANGE BULB AND NOTICED THE WIRE WERE STARTING TO MELT SO TOOK IT TO DEALER AND TOLD THEM TO FIX IT THEY SAID WHEN WENT TO PICK IT UP IT WAS JUST BULB SO I TOLD THEM IT WAS BAD WIRING HARNESS THEY SAID NO 1 WEEK LATER BACK AT DEALERSHIP WITH NO HEADLIGHT WIRING HARNESS MELTED ALL THE WAY THROUGH INTO 2 PIECES FAULTY WIRING HARNESS NEEDS ADDRESSED BY GM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404261June 2, 2011
EXTERIOR LIGHTING
HEADLIGHT WIRING HARNESS MELTED DUE TO HIGH CURRENT DRAW. RENDERED HEADLIGHT INOPERABLE AND COULD HAVE CAUSED LARGER FIRE. THIS SEEMS TO BE A VERY COMMON OCCURRENCE ON SATURN OUTLOOKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402968May 27, 2011
AIR BAGS:FRONTAL
MY 2007 SATURN OUTLOOK PASSENGER PRESENCE SYSTEM IS NOT RECOGNIZING AN ADULT SITTING IN THE FRONT PASSENGER SEAT. BY THE VEHICLE NOT RECOGNIZING THE ADULT THE PASSENGERS AIRBAG IS NOT ARMED IN THE EVENT OF A FRONT END CRASH. I TOOK THE VEHICLE TO A GM DEALERSHIP WHO IS REPLACING THE PPS FOR $1000. HUGE SAFETY CONCERN AND EXPENSIVE REPAIR. THE PPS WAS RECALLED IN 2008 BY VIN BUT MINE WAS NOT INCLUDED. THIS SHOULD BE RE-ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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