Saturn Outlook Complaints (2007)

511 consumer complaints on file.

#10435024November 9, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
DRIVERSIDE LOW BEAM HEADLAMP SOCKET/WIRING HARNESS MELTED. THIS IS THE 2ND TIME THIS HAS OCCURRED (PASSENGER SIDE LOW BEAM HEADLAMP SOCKET/WIRING HARNESS WAS REPLACED AT SATURN DEALERSHIP IN 2009. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435025November 9, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
PASSENGER SIDE LOW BEAM HEADLAMP SOCKET/WIRING HARNESS MELTED. BOTH (DRIVER SIDE / PASSENGER SIDE) LOW BEAM HEADLAMP SOCKET/WIRING HARNESS HAVE MELTED IN THE PAST TWO YEARS. LIGHT BULB WAS OEM BULB AND WAS NOT BURNT OUT. NSTB NEEDS TO ISSUE RECALL AND GET GM TO REPLACE WITH MORE SUITABLE SOCKET/WIRING HARNESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434801November 7, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
PASSENGER SIDE HEADLAMP IS BURNT OUT AND THE HOUSING IS MELTED. I HAVE READ SEVERAL COMPLAINTS OF THE SAME PROBLEM ONLINE AND FEEL THIS IS A SAFETY ISSUE WITH THIS CAR. AN ELECTRICAL FIRE IS A POSSIBILITY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434214November 4, 2011
EXTERIOR LIGHTING
THE LOW BEAM ON THE DRIVERS SIDE QUITE WORKING, WE REPLACED BULB AND NOW NEITHER LOW BEAM WILL WORK. WE HAVE BEEN TOLD IT IS THE WIRING HARNESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433901November 2, 2011
ELECTRICAL SYSTEM, VISIBILITY
MY SATURN OUTLOOK BEGAN TO FAIL ELECTRICALLY LAST WEEK. . . RESULTING IN A DIAGNOSIS OF CLOGGED SUNROOF DRAINS. I HAVE READ TO GREAT EXTENT HOW THIS IS A SPECIFIC DEFECT OF THESE SATURN (NOW GM) VEHICLES AND YET THE DEALERSHIP WILL NOT CLAIM ANY RESPONSIBILITY?! I AM BLOWN AWAY BY THE ALMOST $2000 PRICE TAG TO FIX WHAT IS IN EFFECT THEIR FAULT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433812November 1, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
HEADLIGHT WIRING HARNESS MELTED ON PASSENGER SIDE DAYTIME DRIVING LAMP - MUST REPLACE ENTIRE HARNESS ($40). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433888November 1, 2011
EXTERIOR LIGHTING
DRIVERS SIDE HEADLIGHT/DAYTIME RUNNING LAMP PLUG WIRING MELTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430756October 19, 2011
EXTERIOR LIGHTING
THE LEFT LOW BEAM HEADLIGHT HAD TO BE REPLACED ABOUT 3 WEEKS AFTER WE BOUGHT VEHICLE. IT IS NOW A YEAR AND A HALF LATER AND THE LIGHT IS OUT AGAIN. THE LIGHT THEY TOOK OUT WASN'T EVEN BAD, SO IT IS A PROBLEM WITH THE WIRING HARNESS AND VERY EXPENSIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430662October 18, 2011
EXTERIOR LIGHTING
HEADLIGHT WENT OUT -STARTED TO CHANGE LIGHT AND IT CAME BACK ON. WENT OUT AGAIN AND TOOK TO THE CAR TO THE DEALER FOR REPAIR -IT WAS NOT HEADLIGHT - WIRING HARNESS/WIRING MELTED AND EXPOSED THE WIRING. THIS PROBLEM IS SO COMMON IN SATURN OUTLOOKS THAT I WAS ABLE TO DO AN INTERNET SEARCH AND TELL THE DEALER THE SERVICE BULLETIN NUMBER OF THE PROBLEM. THIS PROBLEM IS NOT FROM USE, ABUSE, BUT FROM A FLAW IN WIRING THAT I FEEL IS A SAFETY ISSUE. A RECALL NEEDS TO BE ISSUED BEFORE MORE PROBLEMS/FIRES OCCUR AND RESULTS IN SERIOUS INJURY. ALSO -- IT WILL BE ONE WEEK AGO TOMORROW SINCE THE DEALER ORDERED THE PARTS AND STILL HAVE NOT RECEIVED THEM. MY VEHICLE HAS NO FRONT HEADLIGHT - I HAVE FOUR CHILDREN AND NEED TRANSPORTATION LARGE ENOUGH FOR 6 SO WE HAVE TO DRIVE IT UNSAFELY WITHOUT A HEADLIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430473October 17, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
DRIVERS SIDE LOW BEAM WENT OUT. KNOWN PROBLEM. ITS ALL OVER THE FORUMS. MANY CASES OF THE SAME ISSUE. SUPPOSEDLY IT IS THE WIRING HARNESS GOING TO THE HEADLAMP. THERE HAS BEEN CASES OF IT MELTING WHICH COULD CAUSE FIRE. SATURN/GM DOESN'T CARE. CONTACTED NUMEROUS DEALERS AND EVERY ONE OF THEM IS TRYING TO RIP ME OFF. WHAT DOES IT TAKE TO GET A RECALL ON THIS? DEATH? GM NEEDS TO MAKE THIS RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427812September 28, 2011
AIR BAGS
THE PASSENGER AIRBAG SENSOR FAILS TO RECOGNIZE THAT THERE IS A PASSENGER ON THE SEAT AND THE SENSOR CONTINUES TO DISPLAY OFF, EVEN WHEN THE SEAT BELT SENSOR STATES THAT THERE IS A PASSENGER AND THAT THE SEAT BELT MUST BE LATCHED. AFTER LATCHING THE SEATBELTS, THE AIRBAG SENSOR STILL SHOWS OFF. THE DEALER WAS CHARGING $126 DOLLARS TO CHECK THE PROBLEM TODAY 9/27/11. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427510September 26, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
PASSENGER SIDE LOW-BEAM HEAD LAMP HAS BEEN FIXED TWICE. HAVE DETERMINED THAT THE WIRING HARNESS IS DEFECTIVE. I BELIEVE THAT A RECALL IS IN ORDER ON THIS RECURRING MANUFACTURES PROBLEM FOR MANY CONSUMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427098September 25, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
ABOUT A MONTH AGO, THE HEADLIGHTS ON THE DRIVERS SIDE OF MY 2007 OUTLOOK XR STARTED EXPERIENCING INTERMITTENT OPERATION. I TRIED TO TAKE IT INTO THE SHOP ONCE, BUT BY THEN THEY HAD COME BACK ON. A FEW WEEKS LATER, BOTH OF MY HEADLIGHTS WENT OUT. THIS TIME, I HAD THE SHOP LOOK FURTHER INTO THE PROBLEM. AS IT TURNED OUT, BOTH OF THE HEADLIGHT HARNESSES WERE COMPLETELY MELTED AND MY MECHANIC REPORTED THAT ONE EVEN APPEARED TO HAVE CAUGHT FIRE. WE HAD TO PAY TO REPLACE THE HEADLIGHT ASSEMBLIES BECAUSE THERE HAS NOT BEEN A RECALL ISSUED FOR OUR OUTLOOK, EVEN THOUGH I HAVE SEEN ONLINE REPORTS OF THIS SORT OF PROBLEM. I WAS TOLD THAT THE NEW HEADLIGHT ASSEMBLIES ARE MUCH STURDIER AND THAT THIS PROBLEM SHOULDN'T REOCCUR, HOWEVER, I FEEL THAT GM SHOULD HAVE BEEN THE ONE TO PAY FOR THE REPAIR. OBVIOUSLY THERE WAS AN ISSUE WITH THE METAL AND/OR WIRING ON THE FIRST HEADLIGHT HARNESSES. I WOULD LIKE TO SEE GM ISSUE A RECALL ON THESE AND FOR US TO BE REIMBURSED FOR THE COST WE'VE ALREADY INCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425390September 14, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS
THE RIGHT FRONT HEAD LIGHT WIRING HARNESS MELTS DOWN CAUSING A HEAD LIGHT FAILURE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424744September 12, 2011
VEHICLE SPEED CONTROL
VEHICLE ACCELERATED ON ITS OWN. WHEN LEAVING A DRIVEWAY I ACCELERATED UP TO SPEED, THEN EASED MY FOOT OFF THE ACCELERATOR TO START COASTING UP TO THE INTERSECTION AHEAD. VEHICLE STARTED SLOWING, BUT AFTER A SECOND OR TWO, IT STARTED ACCELERATING ON ITS OWN AGAIN. I HAD MY FOOT ON THE BRAKE AND COULD SLOW THE VEHICLE A BIT. THE ACCELERATION LASTED ABOUT 5 SECONDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424205September 8, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY DRIVERS SIDE HEADLIGHT WENT OUT. I PURCHASED A NEW ONE AND WHEN I INSTALLED IT, IT DID NOT WORK. I CHECKED THE CONNECTION MORE THOROUGHLY AND FOUND THE CONNECTOR MELTED ON ONE SIDE. THE COPPER CONNECTER WAS BLACK AND THE SURROUNDING BLACK PLASTIC BRITTLE AND MISSHAPEN. YOU CANNOT REPLACE THE WIRE HARNESS WITHOUT REMOVING THE COMPOSITE LIGHT FIXTURE WHICH LOOKS LIKE YOU NEED TO REMOVE THE FRONT BUMPER ASSEMBLY. THE AVERAGE CAR OWNER WOULD HAVE A DIFFICULT TIME JUST REPLACING THE LOW BEAM LAMP. THE HIGH BEAM LAMP REQUIRES DISASSEMBLY. OF THE COMPOSITE HEADLAMP UNIT. THE WIRES ARE THIN ON THE LIGHTING HARNESS AND SHOULD BE RECALLED. THERE ARE NUMEROUS REPORTS OF THE SAME PROBLEM AND GM NEEDS TO DO SOMETHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422531August 30, 2011
EXTERIOR LIGHTING
I HAVE RESEARCHED ON VARIOUS ONLINE FORUMS AND FOUND THAT MANY OWNERS OF SATURN OUTLOOKS AND GMC ACADIAS ARE HAVING THE SAME PROBLEM OF WIRING HARNESSES TO THE HEADLAMPS MELTING. THIS REQUIRES A REPLACEMENT OF THE WIRING HARNESS, WHICH MUST BE DONE AT THE DEALER SINCE THE ONLY WAY TO ACCESS THE WIRING IS TO REMOVE THE FRONT TIRE AND THE WHEEL WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422540August 30, 2011
EXTERIOR LIGHTING
FOR 2007 SATURN OUTLOOKS, A FAULTY DESIGN OF THE WIRING HARNESS FOR FRONT HEADLIGHTS CAUSES THE HARNESS TO MELT AND THE HEADLIGHTS TO STOP WORKING. PERSONALLY, I WAS REQUIRED TO HAVE BOTH HARNESSES REPLACED AFTER MY HEADLIGHTS STOPPED WORKING. THE FIRST MELTED HARNESS (PASSENGER SIDE) WAS REPLACED AT 61,603 MILES ON 12/19/2010 AND THE SECOND AT 70,188 MILES ON 7/26/2011. I HAVE PERSONALLY SEEN THE MELTED PLASTIC CONNECTION FROM MY SECOND REPAIR. THIS IS A KNOWN ISSUE REPORTED IN SEVERAL ONLINE FORUMS AND MY SECOND REPAIR TECHNICIAN EXPLAINED TO ME THAT A REVISED DESIGN IS AVAILABLE FOR REPLACEMENT HARNESSES AND HE INSTALLED THE NEWER VERSION. I DO NOT KNOW IF THE FIRST HARNESS THAT I PAID TO HAVE REPLACED WAS REPLACED WITH THE ORIGINAL DESIGN (WHICH MAY REQUIRE FUTURE REPLACEMENT) OR WAS DONE WITH THE REVISED DESIGN - IT WAS DONE AT A GM DEALER WHO CHARGED ME AND ARM AND A LEG FOR THE REPAIR. THE MANUFACTURER HAS FAILED TO RECOGNIZE OR ADDRESS THIS ISSUE AND COMPENSATE OWNERS WHO HAVE ALREADY PAID OUT OF POCKET FOR REPAIRS. GM SHOULD BE LIABLE FOR THE COST OF THE PARTS, LABOR, MILEAGE DRIVEN TO/FROM REPAIR FACILITIES AND INCONVENIENCE ASSOCIATED WITH THESE REPAIRS, WHICH HAS SO FAR TOTALED IN THE HUNDREDS OF DOLLARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422645August 30, 2011
VEHICLE SPEED CONTROL
VEHICLE ACCELERATES ON ITS OWN - THIS HAS HAPPEN 4 TIMES IN THE LAST FEW MONTHS. THIS SEEMS TO HAPPEN AT ANY SPEED. ON AUG 14, 2011, ALMOST HIT ANOTHER VEHICLE IN TRAFFIC JAM, WHILE VEHICLE WAS TRYING TO ACCELERATE WHILE I HAD THE BRAKE PRESSED. OTHER TIME HAPPEN ON THE FREEWAY IN TRAFFIC VEHICLE ACCELERATED, HAD TO PRESS BRAKE TO SLOW DOWN VEHICLE UNTIL ACCELERATION STOPPED. ANOTHER TIME THIS HAPPEN WHILE DECELERATING ON A FREEWAY OFF-RAMP. ANOTHER TIME WAS ON A SECONDARY ROAD. EACH TIME THE ACCELERATION LASTED ABOUT 3 TO 5 SECONDS. PRESSING THE BRAKE DID NOT STOP THE ACCELERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422346August 28, 2011
EXTERIOR LIGHTING
MY LOW BEAM HEADLIGHT STOPPED WORKING JULY 25 2011, I PUT A NEW LAMP IN ON AUGUST 7 2011 AND FOUR DAYS LATER IT WANT OUT AGAIN. AFTER CHECKING ON LINE AND CHECKED THE WIRING HARNESS AND LIKE EVERYBODY ELSE MY CONNECTOR HAD MELTED AWAY TOO. SO NOW I HAVE TO FIND A REPLACEMENT HARNESS ? *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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