Saturn Outlook Complaints (2008)

633 consumer complaints on file.

#10558958January 7, 2014
POWER TRAIN
VEHICLE WOULD NOT SHIFT GEARS PROPERLY. DROVE IT DIRECTLY (LESS THAN 5 MILES) TO A LOCAL AUTO SHOP. DIAGNOSTICS IDENTIFIED TRANSMISSION PROBLEMS. VEHICLE IS 5 MONTHS OUT OF WARRANTY. TRANSMISSION HAD TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558727January 6, 2014
POWER TRAIN
TRANSMISSION WENT OUT WHILE DRIVING. STUTTERING, SHAKING, AND THEN NO POWER AT ALL. THIS HAPPENED IN BUSY TRAFFIC AND ALL I COULD DO WAS COAST TO A STOP. HAD TO PUSH IT TO THE SIDE OF THE ROAD AFTER TRAFFIC WAS STOPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558311January 3, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVER'S SIDE HEADLIGHT STOPPED WORKING. GOT PULLED OVER AND WAS GIVEN A FIX IT TICKET. REPLACING THE BULB DIDN'T FIX IT. I'VE READ THIS IS A VERY COMMON ISSUE WITH THE WIRING HARNESS DUE TO MANUFACTURER DEFECT OR FAULTY EQUIPMENT WHICH SHOULDN'T BE THE RESPONSIBILITY OF THE OWNER TO PAY TO FIX. DRIVING IN THE DARK WITHOUT A WORKING DRIVER SIDE HEADLIGHT IS VERY DANGEROUS, ESPECIALLY IN THE WINTER WHICH IS WHEN THIS HAPPENED TO ME. THERE NEEDS TO BE A RECALL BECAUSE THIS CAUSES A BIG SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557375December 27, 2013
POWER TRAIN, ENGINE AND ENGINE COOLING
3 WEEKS AGO THE DEALERSHIP REPLACED MY ECM BECAUSE THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE WAS STALLING. ON MONDAY, MY HUSBAND TALKED TO THE DEALERSHIP BECAUSE IT STARTED NOT SHIFTING PROPERLY. THEY SAID DUE TO THE HOLIDAY THEY COULDN'T SEE US UNTIL THURSDAY. WITHIN MINUTES IF THE CONVERSATION, THE VEHICLE STOPPED SHIFTING ALL TOGETHER...NO CHECK ENGINE LIGHT; NOTHING. USING ONSTAR, WE HAVE IT TOWED TO THE DEALERSHIP. TUESADY WE RECEIVE A CALL AND ARE TOLD IT IS $1600 TO REPLACE A "BALL" IN THE TRANSMISSION. OOPS, THEY FORGOT THE TAX IN THE FIRST QUOTE; NOW $1800! WE GET A LOAN TO HAVE IT FIXED. THURSDAY WE RECEIVE A CALL AND NOW THERE ARE METAL SHAVINGS IN OUR FLUID THEY DIDN'T SEE BEFORE AND IT IS GOING TO BE $4300 FOR A RE-MANUFACTURED TRANSMISSION. THE SERVICE AGENT AT ONE POINT LAUGHED AT ME AND SAID TO DO THE MINIMU REPAIR AND TRADE IT IN FOR A NEW VEHICLE!! OUR WARRANTY JUST EXPIRED IN JUNE, THE VEHICLE HAS LESS THAN 60,000 AND THIS IS THE SECOND TIME IN LESS THAN 30 DAYS IT HAS BEEN IN! AS ACTIVE DUTY MILITARY, WE CANNOT AFFORD $4300 TO FIX IT BUT ALSO CANNOT BE WITHOUT A VEHICLE!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557334December 26, 2013
ENGINE, POWER TRAIN
VEHICLE LOST SPEED ON FREEWAY AND DRIVER CONTROL PANEL LITE UP WITH ERROR MESSAGES (STABILITRAK, TRACTION CONTROL, ENGINE REDUCED POWER, AND EMISSION CONTROL WARNINGS). ONSTAR RAN DIAGNOSTIC WITH MULTILPE ERROR CODES AND HAD TO HAVE VEHICLE TOWED TO DELARSHIP. THE DEALERSHIP STATED THAT THE VALVE COVERS WERE LEAKING AND OIL WAS ALL OVER THE THROTTLE BODY. EXTENDED WARRANTY WILL ONLY OVER THROTTLE BODY AND NOT VALVE COVER SINCE GM RE-DESIGNED THE VALVE COVERS! OBVIOUSLY GM KNOWS THE VALVE COVVERS FAIL!! MY PORTION OF REPAIR IS $1100. AGAIN JUST OUTSIDE OF 5 YEAR POWERTRAIN WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556995December 23, 2013
POWER TRAIN
WHILE DRIVING THE TRANSMISSION STARTED SLIPPING AND HAD GONE COMPLETELY OUT. THE COST TO REPAIR THIS WILL BE AROUND 3500 DOLLARS. THIS IS ABSURD CONSIDERING HOW NEW THE CAR IS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556877December 20, 2013
POWER TRAIN, STEERING
I HAD JUST PULLED OUT ON A INTERSTATE HIGHWAY, AND THE VEHICLE ACTED LIKE IT DID NOT WANT TO SHIFT GEARS. THE CHECK ENGINE LIGHT CAME ON AND I COULD NOT ACCELERATE ANY FASTER THAN 40 MPH. I PULLED OFF THE SIDE OF THE ROAD AND WAITED ON A TOW VEHICLE. THE STEERING HAS BEEN VERY STIFF ALSO IN THE LAST FEW MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556562December 18, 2013
POWER TRAIN
ON NOVEMBER 28, 2013 WE EXPERIENCED OUR FIRST SYMPTOM THAT SOMETHING WAS NOT QUITE RIGHT ON OUR 2008 SATURN OUTLOOK. UPON ACCELERATION OUR CAR STARTED TO REV EXCESSIVELY AT AROUND 35-40 MPH. WE WERE ABLE TO CONTINUE TO DRIVE AND THE VEHICLE SEEMED TO SWITCH GEARS OK IN EVERY OTHER GEAR...BUT REALLY STRUGGLED WHEN IN THE LOWER GEARS. WE BROUGHT IT INTO TO SEE IF POSSIBLY IT JUST NEEDED TO HAVE THE TRANSMISSION FLUSHED AND WERE ADVISED AGAINST DOING THAT. INSTEAD, THEY TOPPED OF THE TRANSMISSION FLUID AND OUR VEHICLE SEEMED TO RUN SMOOTHLY FOR EXACTLY ONE WEEK. AND THAN BOOM, WE HAD THE EXACT SAME SYMPTOM WHERE THE VEHICLE COULD NOT SHIFT OUT OF LOWER GEARS AND THIS TIME IT HAD A BURNING TYPE SMELL. I WENT ONLINE AND, TO MY SURPRISE, FOUND PAGE AND PAGE OF DISCUSSIONS SURROUNDING TRANSMISSION ISSUES WITH THE 2007 AND 2008 SATURN OUTLOOK. IN ALL CASES, THE SYMPTOMS WERE IDENTICAL. IN ALL CASES, COMPLETE TRANSMISSION REBUILDS WERE THE ONLY SOLUTION. MOST VEHICLES WERE JUST OUTSIDE OF THEIR WARRANTY, BUT IN SOME CASES, THE MILEAGE WAS AS LOW AS 30,000. GM IS FULLY AWARE OF THE SITUATION, YET IS DOING NOTHING TO RECTIFY THE MATTER. THEY KNOW THAT THEY HAVE A FAULTY "WAVE PLATE" IN THESE CARS THAT IS CAUSING THE TRANSMISSIONS TO COMPLETELY BREAK DOWN. IF YOU GOOGLE "2008 SATURN TRANSMISSIONS" YOU WILL FIND ALL OF THE EVIDENCE YOU WANT TO SUPPORT THE NEED TO INVESTIGATE A POSSIBLE RECALL. THIS IS BOTH DANGEROUS AND INCREDIBLY COSTLY AND SOMETHING THAT GM NEEDS TO ACCEPT AND STEP UP AND REPAIR. OUR VEHICLE HAS ONLY 72,000 MILES ON IT AND WE ARE LOOKING AT A MINIMUM OF $3,400 IN REPAIRS. THE MECHANIC THAT IS FIXING OUR VEHICLE HAS HAD SIX OUTLOOKS IN HIS SHOP ALONE. WHEN I SPOKE TO THE CUSTOMER SERVICE AGENT, [XXX] AT GM 866-790-5700 EXT [XXX], SHE FREELY AND READILY ADMITTED THAT THEY WERE FULLY AWARE OF THE PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556152December 16, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LOW BEAM PASSENGER SIDE LIGHT WENT OUT AND I REPLACED THE LIGHT. TWO WEEKS LATER THE LIGHT WENT OUT AGAIN, I MOVED THE CONNECTOR AND THE LIGHT CAME BACK ON. THE LIGHT WORKED FOR TWO WEEKS AND IT WENT OUT AGAIN. I WENT TO CHANGE THE BULB AND IT SMELLED LINE BURNT PLASTIC. I REMOVED THE BULB AND THE CONNECTOR WAS BURNT ON ONE OF THE SIDES. THE WIRE WAS BARELY HANGING ON THE SIDE THE CONNECTOR WAS BURNT. THE WIRE HARNESS SEEMS VERY FLIMSY AND VERY POOR QUALITY. I'M VERY SURPRISED AND DISAPPOINTED OF THE POOR QUALITY OF THE WIRING HARNESS. THIS CAN ALSO POSSIBLY BE A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555048December 6, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE TRANSMISSION BEGAN TO SLIP GEARS WITH SEVERE HESITATION WITHOUT WARNING. THE VEHICLE FAILED TO ACCELERATE OVER 35 MPH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO RECOMMENDED THAT THE TRANSMISSION BE REBUILT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 60,365. UPDATED 2/11/14*CN ACCORDING TO THE INVOICE, THE REVERSE WAVEPLATE WAS BROKEN. UPDATED 02/18/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554924December 5, 2013
AIR BAGS
SERVICE AIRBAG LIGHT CAME ON ON THE DASH AND GOES OUT THEN COMES BACK ON. SOMETIMES IT STAYS LITE SOMETIMES IT DOESN'T COME ON AT ALL,UNTIL YOU LEAN IN THE SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554857December 4, 2013
POWER TRAIN, STRUCTURE:BODY, ENGINE AND ENGINE COOLING
POWER TRAIN WARRANTY EXPIRED 11/1/13 AND NOW MY OUTLOOK WON'T GO REVERSE, 3RD OR 5TH, CHECK ENGINE LIGHT ILLUMINATED, I'LL TAKE IT TOMORROW TO THE DEALER AND FIND OUT IF IT'S THE SAME PROBLEM EVERYONE HAS BEEN HAVING WITH THE TCM OR IF IT'S THE REVERSE CLUTCH PLATE (WAVED). I ALSO HAVE THE OTHER COMMON PROBLEM WITH THE LEAKY SUNROOF, WATER COMES DOWN THE DRIVER FLOOR BOARD BY THE PARKING BRAKE. THIS IS MY FIRST GM AND IT LOOKS TO ME LIKE IT'S GOING TO BE MY LAST. I'M GOING BACK TO TOYOTA! I WISH I HAD KNOWN ALL OF THESE PROBLEMS, I WOULD HAD NEVER BOUGHT THIS SUV IF I KNEW THIS INFO EXIST ONLINE, LIVE AND LEARN! I CAN'T BELIEVE GM KNOWINGLY ALLOWS THESE PROBLEMS GO ON AND WON'T DO ANYTHING TO CORRECT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553550November 23, 2013
STRUCTURE
WATER HAS BEEN LEAKING IN MY 2008 SATURN OUTLOOK FOR OVER 2 YEARS. IT ORIGINALLY STARTED LEAKING IN THROUGH MY LIGHTS AND MORE RECENTLY HAS STARTED TO LEAK IN THROUGH THE AIR BAG COVERS WHICH CAUSED THE "SERVICE AIR BAG" LIGHT TO COME ON. I AM FEARFUL ABOUT THE AIRBAGS WORKING PROPERLY WITH POSSIBLE WATER DAMAGE. I HAVE SPENT THE LAST HOUR ONLINE READING HUNDREDS OF COMPLAINTS FROM OTHER SATURN OUTLOOK OWNERS WHO HAVE HAD NO RESOLUTION IN HAVING THIS PROBLEM FIXED. GM NEEDS TO DO THE RIGHT THING AND HAVE THE VEHICLES RECALLED AND FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552946November 19, 2013
POWER TRAIN
I WAS DRIVING VEHICLE HOME FROM WORK WHEN THE CAR BEGAN TO SLOW DOWN. I PULLED TO THE SIDE OF THE ROAD AND COULD NOT ENGAGE THE REVERSE OR DRIVE SETTING. THE VEHICLE WAS TOWED TO A MECHANIC WHO CHECKED THE VEHICLE OUT AND TOLD ME THE TRANSMISSION WOULD HAVE TO BE REPLACE FOR $3600. THE VEHICLE IS ONE YEAR PAST THE WARRANTY BUT SHOULD NOT MATTER BECAUSE I HAVE OWNED SEVERAL VEHICLES OTHER THAN SATURN WITH MORE THAN 100K MILES AND NEVER HAD A TRANSMISSION GO OUT. THIS VEHICLE ONLY HAS 67K MILES AND TO HAVE THE TRANS GO IS PATHETIC. I FEEL GM SHOULD TAKE CARE OF THIS BUT I DO NOT KNOW WHO TO CALL. THIS VEHICLE HAS BEEN INVOLVED IN OTHER RECALLS LIKE THE WIPER ARM MOTOR THAT I REPLACED AND DID NOT KNOW IT WAS BEING RECALLED. THEREFORE, I WAS WANTING TO KNOW WHERE I CAN SEND THE BILL FOR THAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551239November 7, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2008 SATURN OUTLOOK. THE CONTACT STATED THAT THE WINDSHIELD WIPERS SEPARATED WHILE HE DROVE IN THE RAIN AT UNKNOWN SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED MECHANIC WHO FOUND THAT THE WINDSHIELD MOTOR LINKAGE BOLT SEPARATED DUE TO A DEFECTIVE BOLT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ADVISED THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 08V410000 (VISIBILITY). THE FAILURE AND CURRENT MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551055November 5, 2013
STRUCTURE:BODY, ELECTRICAL SYSTEM, SEAT BELTS
10/12/13 WE HAD SEVERAL INCHES OF RAIN & THE NEXT MORNING I NOTICED THE FLOOR BOARDS WERE WET. AGAIN, THE EVENING OF 10/15 WE HAD SEVERE RAIN STORMS WITH FLOODING IN OUR CITY. THE NEXT DAY WHEN MY MIL & I GOT INTO VEHICLE THE FLOOR BOARDS WERE SOAKED. WHEN WE PUT OUR SEAT BELTS ON THEY TOO WERE WET. I TOOK THE VEHICLE TO A BODY SHOP ON 10/16 & HAVE A STATEMENT THAT IT WOULD BE A COSTLY REPAIR, MOLD WAS PRESENT & HE STATED IT WAS NOT RECOMMENDED THAT I DRIVE IT DUE TO POSSIBLE ELECTRICAL PROBLEMS. ON 10/23 I PICKED THE VEHICLE UP FROM THE BODY SHOP & NOTICED THE MOLD ON THE HEADLINER OF THE PASSENGER SIDE & DRIVER SIDE FLOORBOARD. I IMMEDIATELY CALLED THE DEALERSHIP (COVERT BUICK) WHERE I PURCHASED THE VEHICLE & TOLD THEM I WOULD BE BRINGING THE VEHICLE TO THEM FIRST THING IN THE MORNING. 10/24 I ATTEMPTED TO START THE VEHICLE & IT WOULD NOT START. I CALLED THE DEALERSHIP & SPOKE TO THE SERVICE MANAGER TOM. HE SENT A TOW TRUCK OUT TO BRING THE VEHICLE TO THE DEALERSHIP. PRIOR TO THE TOW TRUCK ARRIVING I CLEANED OUT ALL MY PERSONAL BELONGINGS & UPON DOING SO I FOUND THAT THE THIRD ROW CUP HOLDER HAD STANDING WATER IN IT & MOLD WAS GROWING IN IT ALSO. UPON ARRIVING TO THE DEALERSHIP TOM STATED HE "GOT ME A LOANER VEHICLE APPROVED BY [XXX], THEY USUALLY DON'T DO THIS" & TOLD ME I WOULD "LIKELY NOT HEAR FROM THEM UNTIL WED, 10/30 AS THEY WERE VERY BUSY". I DID NOT HEAR FROM TOM UNTIL FRI, 11/1 AT 3PM. I RETURNED HIS CALL AT 5PM & HE EXPLAINED THAT THEY ASSESSED MY VEHICLE & IT WOULD COST ME $1900 FOR REPAIRS. "THERE WERE LEAKS FOUND & WATER DAMAGE CAUSED A SHORT IN THE BATTERY." I THEN EXPLAINED THAT I DID NOT FEEL THIS WAS SOMETHING I SHOULD HAVE TO PAY TO GET FIXED AS I HAD JUST PURCHASED THE VEHICLE FROM THEM. ASKED HIM TO ESCALATE TO HIS MANAGER & GET BACK TO ME. I RECEIVED A CALL FROM TOM 11/4 STATING COVERT WAS NOT GOING TO PAY FOR THE DAMAGE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550784November 4, 2013
POWER TRAIN
MY CAR HAS 89,000 MILES AND THE TRANSMISSION WENT OUT YESTERDAY. I WAS TRAVELING AT 57MPH WHEN THE CARS ENGINE REVVED TO 7 RPMS, AND THEN SLOWED TO 30 MPH. I WAS UNABLE TO MAINTAIN THE SPEED LIMIT BECAUSE THE CAR WOULD NOT GO ABOVE 25-30 MPH. IT'S GONNA COST NEARLY $4,000 TO FIX AND THE "5YR" WARRANTY EXPIRED IN MARCH. VERY DISAPPOINTED IN GM FOR MAKING SUCH A TERRIBLE TRANSMISSION. SO MANY PROBLEMS AND VERY LITTLE HELP WITH THE PROBLEM! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549229October 23, 2013
ELECTRONIC STABILITY CONTROL (ESC), STEERING, SERVICE BRAKES
WHILE DRIVING MY CAR, I NOTICED THE STABILTRAK ERROR MESSAGE ON THE DASH AND A MESSAGE TO GET MY BRAKES SERVICED. I THOUGHT IT WOULD GO AWAY, BUT KEEP COMING UP. TOOK THE CAR INTO THE DEALERSHIP AND HAVE TO HAVE THE STABILTRAK REPLACED. I HAVE LOOKED ONLINE AND NOTICED THAT THIS IS AN ISSUE WITH A LOT OF PEOPLE. SEEMS LIKE IT SHOULD BE LOOKED INTO BY GM. CAN CAUSE MAJOR PROBLEMS WITH THE CAR LIKE TURNING OVER! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549232October 23, 2013
ENGINE AND ENGINE COOLING, POWER TRAIN
WITHOUT WARNING, I LEFT A PARKING LOT AND MY CAR SEEMED VERY SLUGGISH. I NOTICED THAT IT WOULD NOT SHIFT OUT OF 1ST GEAR. THE CHECK ENGINE LIGHT CAME ON, SO I PULLED OVER AND KILLED THE ENGINE. I LET IT SIT A FEW MINUTES AND STARTED THE ENGINE AGAIN. I HAD THE SAME PROBLEM AS I ACCELERATED TO GO DOWN THE ROAD. I DIDN'T KNOW WHAT TO DO, SO WE CALLED A WRECKER AND HAD IT HAULED TO THE TRANSMISSION PLACE. THEY CALLED AND TOLD ME THE TRANSMISSION WOULD HAVE TO BE REBUILT AND THE COMPUTER INSIDE THE TRANSMISSION REPLACED AND PROGRAMMED. THESE REPAIRS TOTALED JUST OVER $3,000. I AM SO ANGRY BECAUSE I HAVE READ ON A SATURN FORUM THAT THIS IS A PRETTY COMMON PROBLEM. I DON'T UNDERSTAND WHY GM WON'T DO THE RIGHT THING AND RECALL THE TRANSMISSION. THIS IS RIDICULOUS TO HAVE THIS TYPE PROBLEM ON A 5-6 YEAR OLD VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548867October 22, 2013
POWER TRAIN
WHILE DRIVING ON THE HIGHWAY AT 60 MPH, THE RPMS WENT UP TO 6000....HAD TO SLOW DOWN TO 20 MPH ON HIGHWAY....THANK GOODNESS IT WASN'T RUSH HOUR! TOOK IT TO DEALER AND THE TRANSMISSION IS OUT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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