Saturn Outlook Complaints (2009)

192 consumer complaints on file.

#10350164August 17, 2010
ELECTRICAL SYSTEM
FIRST OCCURRENCE: JUNE 21, 2010--BATTERY DEAD, KEY STUCK IN IGNITION. CHARGED BATTERY OVERNIGHT. DROVE TO DEALERSHIP ON JUNE 22, 2010. DEALERSHIP STATED "BATTERY FAILED LOAD TEST, REPLACED BATTERY." SECOND OCCURRENCE: AUGUST 11, 2010--BATTERY DEAD, KEY STUCK IN IGNITION, UNABLE TO PLACE IN NEUTRAL. CHARGED BATTERY OVERNIGHT (UNSUCCESSFUL). TOWED TO DEALERSHIP ON AUGUST 12, 2010. DEALERSHIP STATED "TROUBLE SHOOT STARTER AND CHARGED SYSTEM. BATTERY FAILED TEST, REPLACED BATTERY." I WAS TOLD BY DEALERSHIP ADVISOR THAT IT WAS JUST A BAD BATTERY. (THIS IS THE SECOND TIME TO JUST BE A BAD BATTERY.) ADVISOR SAID THEY RAN A PARASITIC TEST ON THE BATTERY TO MAKE SURE NOTHING WAS DRAWING TOO MUCH FROM THE BATTERY. THAT TEST CAME BACK NORMAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349483August 15, 2010
EXTERIOR LIGHTING
2009 SATURN OUTLOOK, DRIVER SIDE HID HEADLIGHT HAS QUIT WORKING (LESS THAN 27K MILES). I ASSUME THE HEADLIGHT LAMP OR BULB IS BURNT OUT, OWNERS MANUAL DIRECTS THE OWNER TO HAVE DEALERSHIP PERFORM THE REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346526July 31, 2010
EXTERIOR LIGHTING
LOW BEAM OUTAGE DRIVER AND PASSENGER SIDES 2009 SATURN OUTLOOK. AN EXCESSIVE AMOUNT OF CURRENT CAUSES A MELTING OF THE WEAK WIRING AND CONNECTOR ASSEMBLIES ON BOTH LOW BEAM HEADLIGHTS CAUSING THE LEADS TO CARBON COAT AND IN EFFECT BECOME NON CONDUCTIVE. DUE TO THE OUTAGE AND ILL PLACEMENT OF THE HEADLAMPS (TOO DEEP INTO THE ASSEMBLY) IF ONE OR BOTH THE HEADLAMPS BECOME NON FUNCTIONAL, THE VEHICLE BECOMES A HAZARD TO DRIVE DURING MINIMAL LIGHT CONDITIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345943July 28, 2010
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THE LOW BEAM LIGHTS FAILED. THE CONTACT FURTHER INSPECTED THE FAILURE AND FOUND THAT THE WIRING HARNESS WAS OVERHEATING AND CAUSING THE BULB CONNECTION TO FAIL. THE CONTACT STATED HE WOULD PERFORM THE REPAIRS ON THE VEHICLE AND REPLACE THE WIRING HARNESS WITH A HEAVY DUTY WIRING HARNESS. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 42,000 AND THE CURRENT MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343892July 19, 2010
EXTERIOR LIGHTING, EQUIPMENT:ELECTRICAL
REPLACE BOTH HEADLIGHT HARNESSES ON MY 2009 SATURN OUTLOOK TWICE ALREADY. GOING IN FOR A THIRD TIME FOR THE DRIVER'S SIDE HEADLIGHT HARNESS. LIGHTS ARE NEEDED FOR NIGHT TIME DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336909June 18, 2010
EXTERIOR LIGHTING
HEADLAMPS BURN OUT WITHOUT WARNING AFTER ONLY A FEW MONTHS. HAVE BEEN REPLACED TWICE IN ONE YEAR. WIRE HARNESS IS MELTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319854March 15, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT TURNED THE IGNITION OFF. THE ENGINE FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER AND IT STARTED ON THE FIRST ATTEMPT. WHILE DRIVING APPROXIMATELY 20 MPH, THE ENTIRE INSTRUMENT PANEL BECAME NONFUNCTIONAL. THE GAUGES DISPLAYED A ZERO READING. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE INSTRUMENT CLUSTER WAS REPLACED; HOWEVER, AFTER THE VEHICLE WAS REPAIRED, THE INSTRUMENT PANEL INTERMITTENTLY MALFUNCTIONED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT THAT THE FAILURE WOULD BE INVESTIGATED. THE VEHICLE HAS NOT BEEN REPAIRED. THE VEHICLE IDENTIFICATION NUMBER WAS UNAVAILABLE. THE CURRENT MILEAGE WAS 18,000. THE FAILURE MILEAGE WAS 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319366March 12, 2010
EXTERIOR LIGHTING
DRIVER SIDE LOW BEAM HEAD LIGHT WENT OUT. ALSO DAY TIME DRIVING LIGHT ON DRIVER SIDE OUT. I WAS TOLD BY DEALERSHIP REPAIR THAT THE WIRE HARNESS NEEDS TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313005February 23, 2010
EXTERIOR LIGHTING
THE LOW-BEAM HEADLIGHTS IN MY 2009 SATURN OUTLOOK HAVE A SEVERE SAFETY ISSUE -- THEY ARE FAILING REGULARLY NOW, WISH POSES A MAJOR ISSUE WHEN IT OCCURS AT NIGHT. I PURCHASED THE CAR USED FROM A LOCAL DEALER IN NOVEMBER 2009, AND WHILE I WAS TEST DRIVING IT, THE RIGHT LOW-BEAM BULB BURNED OUT. TO MY KNOWLEDGE, THIS WAS THE ORIGINAL BULB AND IT WAS TO BE EXPECTED THAT IT WOULD NEED TO BE REPLACED AFTER 35000 MILES. HOWEVER, IN EARLY FEBRUARY 2010, THE SAME BULB WENT OUT AGAIN, THIS TIME SIMULTANEOUS TO THE LEFT LOW-BEAM BULB BURNING OUT (THE EXPECTED BURN-OUT OF THE ORIGINAL BULB), LEAVING ME WITH NO HEADLIGHTS AT NIGHT. THE DEALER INFORMED ME THAT THE HARNESS FOR THE RIGHT BULB HAD MELTED AND WOULD HAVE TO BE REPLACED ALONG WITH THE BULB. THEY PERFORMED THE SERVICE FREE-OF-CHARGE. NOW, LESS THAN TWO WEEKS LATER, THE RIGHT HEADLIGHT IS OUT AGAIN, AND I AM TAKING IT IN FOR REPAIR. I HAVE READ COMPLAINTS FROM MANY 2007 AND 2008 SATURN OUTLOOK OWNERS WITH THE IDENTICAL PROBLEM, BUT NONE YET FOR THE 2009 MODEL YEAR, PRESUMABLY BECAUSE FEW 2009S HAVE AS MANY MILES AS MINE DOES AT THIS TIME. THIS REPEATED FAILURE IS BOTH (1) VERY DANGEROUS AND (2) VERY COSTLY. WHEN A FIX OR RECALL IS ISSUED FOR THE 2007 AND 2008 MODEL YEARS, IT NEEDS TO BE CARRIED FORWARD FOR THE 2009 MODEL YEAR, AS IT IS CLEAR THAT SATURN USED THE SAME ASSEMBLY FOR ALL THREE YEARS AND THE 2009S ARE HAVING THE SAME PROBLEM AS THE EARLIER MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295558December 14, 2009
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE POWER LIFT-GATE FELL ON HIS HEAD. HE HAD TO RECEIVE TREATMENT FROM THE HOSPITAL FOR INJURIES. HE HAS NOT CALLED THE DEALER OR MANUFACTURER. THE FAILURE MILEAGE WAS 7,000. UPDATED 01/29/10 *BF THE DEALER REPLACED THE FAULTY SHOCK. UPDATED 01/29/10
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10294990December 8, 2009
ELECTRICAL SYSTEM
I BOUGHT A NEW 2009 OUTLOOK IN AUGUST 2009 THREE TIMES SINCE BUYING THE CAR, THE BATTERY HAS GONE COMPLETELY DEAD. THE DEALER HAS CHECKED THE CAR THOROUGHLY AND FOUND NO PROBLEMS. THEY SAY THAT GM HAS PUT OUT A BULLETIN FOR AN "INTERMITTENT PARASITIC DRAW", BUT NO SOLUTION HAS BEEN FOUND TO DATE. THEY ARE SYMPATHETIC TO MY PROBLEM, BUT CAN NOT DO ANYTHING UNTIL GM FINDS THE SOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279892August 10, 2009
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2009 SATURN OUTLOOK. WHILE DRIVING AT ANY SPEED, THE CHECK ENGINE LIGHT WOULD ILLUMINATE AND THE VEHICLE WOULD SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE FUEL PUMP FLOW MODULE NEEDED TO BE REPLACED. THE REPAIR WAS MADE, BUT THE FAILURE STILL PERSISTS. THE CURRENT AND FAILURE MILEAGES WERE 5,336. UPDATED 09/14/09. *LJ UPDATED 09/16/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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