Saturn Ion Complaints (2007)

876 consumer complaints on file.

#10594764May 29, 2014
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V047000 (AIR BAGS AND ELECTRICAL SYSTEM) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER DID NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT DID NOT EXPERIENCE A FAILURE. UPDATED 8/19/14*CN UPDATED 09/5/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594276May 27, 2014
STEERING, STEERING:ELECTRIC POWER ASSIST SYSTEM
TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING FAILED AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE STEERING WHEEL BECAME VERY HARD TO MANEUVER. ALSO, THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY OVER A PERIOD OF A YEAR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INDICATED THAT THE POWER STEERING UNIT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO DID NOT OFFERED ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN ID NUMBER 14V153000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593604May 23, 2014
AIR BAGS, ENGINE, ELECTRICAL SYSTEM
3/2014 RECALL LETTER 14063, 4/2014 2ND RECALL LETTER,4/11/2014 CAR TO DEALER,5/16/2014 IGNITION REPLACED, "REPAIR OTHER IGNITION" ACCELERATOR PEDAL,THROTTLE BODY,FUEL INDUCTION SENSOR, THROTTLE BODY SENSOR, QUOTED $560.00,CHARGED $634.29, GM PROMISED PRICE ASSISTANCE "REPAIR OTHER IGNITION-HAVE NOT HONORED THEIR WORD. PICKED UP CAR 5/16/2014 ON 5/20/2014 <100 MILES ENCOUNTERED SAME ISSUE. 5/22/2014 CAR RETURNED -TO DEALER, KEY STUCK IN IGNITION, SERVICE MGR WITNESSED ISSUE, CLAIMS - SOLENOID @GEARSHIFT TO IGNITION NOT REGISTERING PARK, STATES"I HAVE SEEN A LOT OF THESE RECALLS, GM IS GOING TO REPLACE ANYTHING REMOTELY CONNECTED TO THIS RECALL BUT IS "CUSTOMER BILL". SOLENIOD QUOTE $400.00 ADDITIONAL TO $634.29. I AM INCLINED TO BELIEVE IF IT IS "REMOTELY CONNECTED" IT SHOULD BE INCLUDED IN THIS RECALL. I FIRMLY BELIEVE GM HAS EMPLOYED THIS "OTHER THAN IGNITION" STRATEGY TO RECOUP THEIR LOSSES ON THE BACK END BY EMPLOYING THIS "CUSTOMER BILL" PHRASE. THE DEALER HAS NOT SHOWN ANY OF THE PARTS THAT WERE REPLACED OR ANY EVIDENCE TO SUPPORT THEIR CLAIM.I WELCOME THE OPPORTUNITY TO SHARE MY EXPERIENCE IN GREAT DETAIL WITH THE NHTSA AND ANY CONGRESSIONAL COMMITTE THAT IS DESIGNATED TO INVESTIGATE THIS GM RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593655May 23, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT RECEIVED NHTSA CAMPAIGN RECALL NUMBER 14V171000 (ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE. THE CONTACT EXPERIENCED A FAILURE, WHERE THEY WERE UNABLE TO REMOVE THE KEY OUT OF THE IGNITION SWITCH. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. RK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593496May 22, 2014
FUEL SYSTEM, GASOLINE
CRACKED FUEL PUMP HOUSING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592902May 20, 2014
ELECTRICAL SYSTEM:IGNITION:SWITCH
THE IGNITION SWITCH WOULD NOT ALLOW THE KEY TO BE REMOVED. THE CAR WAS RUNNING. WE HAD TO CALL A LOCKSMITH TO GET THE KEY OUT OF THE IGNITION AND REPAIR THE IGNITION SWITCH. I TOOK THE PROPER PAPER WORK TO JOHNNY LONDOFF CHEVROLET IN FLORISSANTT, MO. THE DEALERSHIP WOULD NOT ACCEPT THE PAPER WORK TO GET REIMBURSED FOR THE REPAIRED IGNITION SWITCH. THE RECALL LETTER INDICATES THAT THE COST TO REPAIR WOULD BE REIMBURSED BY DEALER/GM. THE GM HOTLINE WAS NOTIFIED SEVERAL TIMES AND I WAS TOLD TO CALL THE DEALERSHIP. THE DEALERSHIP WOULD NOT ACCEPT THE PAPER WORK AND DID NOT PROVIDE A LETTER INDICATING WHY THE REPAIRS WOULD BE DISALLOWED. THE COST FOR THE REPAIRS WAS 375.00. I HAVE THE ORIGINAL RECEIPTS AND THE PAPER WORK. I CAN BE REACHED AT [XXX]AND EMAIL ADDRESS [XXX] THANK YOU, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592628May 20, 2014
ELECTRICAL SYSTEM, AIR BAGS, VEHICLE SPEED CONTROL, STEERING
THE CAR IS PRESENTLY UNDER RECALL FOR IGNITION. HOWEVER. THE CAR CANNOT BE DRIVEN AS THE PWR STR WARNING COMES ON FOR A FEW SECONDS, AND NO STEERING OR SEVERE LOSS OF ALL STEERING CONTROL OF THE VEHICLE IS LOST AFTER THE CAR HAS RUN FOR 15 MINUTE AND EVERY 5 PLUS MINUTES AFTER THE FIRST FAILURE. GM WILL NOT FIX ANYTHING ON MY VEHICLE, I MADE A COMPLAINT WITH NHTSA AND HAVE MADE INTERNAL COMPLAINT AT GM REGARDING MY 2007 ION AND THE 3 ACCIDENTS DUE TO THE LOSS OF IGNITION AND TOTAL POWER INCLUDING BRAKE FAILURE GOING DOWN THE HIGHWAY AT 50 PLUS AND LOSING CONTROL RESULTING IN ACCIDENTS. I NEED HELP TO START THE COMPLAINT ABOUT THE POWER STEERING AS IT WILL NOT ALLOW ME TO SAFELY DRIVE THE CAR AT ALL. I AM DISABLED AND ON OXYGEN, I HAVE REQUESTED SPECIAL ACCOMMODATIONS FROM GM TO ASSIST WITH MY DISABLED CONDITION TO HELP EXPEDITE ANY REPAIRS AND ALL WARRANTED COVERAGES FOR POWER STEERING, AIR BAG NON FUNCTION, AND RECALLED IGNITION. THE CAR PRESENTLY HAS 55,000 MILES AND CANNOT BE DRIVEN AS THE POWER STEERING WILL NOT ALLOW THE CAR TO BE CONTROLLED. THE PREVIOUS, MOST RECENT ACCIDENT, CAUSED STRUCTURAL DAMAGE INCLUDING A FRONT FENDER COMPLETE BENT AND RADIATOR BENT AT A TAIL COLLISION DUE TO IGNITION OUTAGE WITH NO BRAKES AT 30 PLUS MPH. NO AIR BAGS DEPLOYED, ONLY DAMAGES TO MYSELF, BLINDNESS TO LEFT EYE AND SEVERE CONCUSSION, AND CAR IS NOT SAFE TO DRIVE. GM WILL HAS NOT TAKEN ANY ACTION SINCE MY PHONE COMPLAINTS IN APRIL, ALMOST 30 DAYS AGO. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10588302May 14, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER MULTIPLE TIMES WHERE THE TECHNICIAN DIAGNOSED THAT THE AIR BAG SENSOR AND PRETENSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 20,000. THE CURRENT MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587919May 12, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT STATED THAT THE IGNITION SWITCH WAS REPLACED BY THE DEALER UNDER NHTSA CAMPAIGN NUMBER: 14V171000(ELECTRICAL SYSTEM). THE CONTACT INDICATED THAT THE KEY CONTINUED TO BECOME STUCK INSIDE THE IGNITION SWITCH WHEN ATTEMPTING TO TURN THE VEHICLE OFF. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE TRANSMISSION SHIFTER WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587704May 11, 2014
STEERING
I WAS DRIVING ON THE HIGHWAY AT APPROXIMATELY 55 MPH AND THE CAR ALTERED WITH THE ERROR SOUND AND PWR STR SHOWED ON THE ODOMETER DISPLAY. POWER STEERING WAS LOST, BUT THE WHEEL WAS STILL ABLE TO TURN. ON THE HIGHWAY, THE STEERING WHEEL WAS NOT CAPABLE OF TURNING MUCH PAST 2 O'CLOCK POSITION. AT LOWER SPEEDS I COULD MAKE RIGHT AND LEFT TURNS, BUT WITH A GREAT AMOUNT OF EFFORT. THE VEHICLE IS NOT SAFE TO OPERATE WITHOUT THE USE OF THE POWER STEERING. AT HIGH SPEEDS, THE STEERING WHEEL DOES NOT HAVE HAS MUCH RANGE OF MOTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587550May 10, 2014
STEERING
THE POWER STEERING LIGHT CAME ON AND THERE WAS NO POWER STEERING HAD TO PULL OVER AND TURN CAR OFF. AFTER RESTARTING IT WAS FINE FOR A WHILE BUT DID THE SAME THING AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587315May 8, 2014
VEHICLE SPEED CONTROL
TODAY MY CAR HAS STARTED ACCELERATING UNINTENTIONALLY. IT FIRST HAPPENED WHEN I WAS STOPPED AT A RED LIGHT. WHEN I WAS LEAVING MY DESTINATION AROUND AN HOUR LATER IT STARTED HAPPENING AGAIN. MY CAR WAS LITERALLY SLOWLY CRUISING THROUGH THE PARKING LOT WITHOUT MY FOOT ON THE GAS PEDAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587329May 8, 2014
ELECTRICAL SYSTEM
I TOOK MY CAR IN FOR THE IGNITION SWITCH RECALL REPAIR AND I ENDED UP PAYING $205.00 FOR A NEW BATTERY BECAUSE THE CAR DIDN'T RUN FOR APPROXIMATELY 3 MONTHS WHILE WAITING FOR PARTS TO BECOME AVAILABLE. THEY (DAVID CHEVROLET IN NIAGARA FALLS NY) TOLD ME THAT GM WAS NOT COVERING THE COST OF THE BATTERIES AND THAT THIS HAD HAPPENED TO 4 OR 5 OTHER PEOPLE. IN ADDITION TO THIS THEY SAID THAT THEY HAD TO REPLACE A PART FOR THE POWER STEERING THAT WAS COVERED UNDER ANOTHER RECALL. I CAN'T BELIEVE THEY CHARGED ME $65.00 IN LABOR CHARGES TO PUT IN THE BATTERY. WHEN I FINALLY GOT THE CAR HOME ,I AUTOMATICALLY LOCKED THE DOORS. GUESS WHAT, THE NEW IGNITION KEYS DON'T UNLOCK THE TRUNK OR THE CAR DOORS. THEY FORGOT TO TELL ME THIS.I DON'T BELIEVE GM IS REALLY TRYING TO RECTIFY THIS SITUATION, BECAUSE IT TOOK SO LONG FOR THE PARTS TO COME IN, MY BATTERY BECAME TOTALLY USELESS AND COST ME OVER $200.00. I WILL NEVER BUY ANY TYPE OF VEHICLE FROM ANY OF GM'S LINES, IN FACT, I WILL BUY A FOREIGN BRAND BECAUSE I NO LONGER FEEL SAFE WITH THIS CAR. THANK YOU FOR YOUR TIME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587119May 7, 2014
ELECTRICAL SYSTEM, POWER TRAIN
THE VEHICLE WILL NOT TURN COMPLETELY OFF OUT OF THE "ACC" POSITION WHEN STOPPED. THE GEAR SHIFTER HAS TO BE "PLAYED WITH" FOR A WHILE AND THEN MAYBE IT WILL ENGAGE. OTHERWISE THE CAR WILL STAY IN THE ACC POSITION . OF COURSE THE DOORS CANNOT BE LOCKED BECAUSE THE CAR WON'T SHUT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585915May 6, 2014
ELECTRICAL SYSTEM, AIR BAGS
2007 SATURN ION. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH RECALL NOTICE. *SMD THE CONSUMER WAS INVOLVED IN AN ACCIDENT, AND THE AIR BAG DID NOT DEPLOY. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10585531April 29, 2014
STEERING
I WAS DRIVING STRAIGHT AT 50 MPH , WHEN A CHIME SOUNDED, POWER STEERING WAS DISPLAYED ON MESSAGE CENTER, AND POWER STEERING FORCE WAS LOST. STEERING BECAME ALMOST TOO HEAVY TO STEER AT ALL. WAS ABLE TO PULL OVER, TURN OFF IGNITION, AND RESET STEERING SYSTEM. SINCE THEN, THIS HAPPENED WITHOUT WARNING AT LEAST 20 TIMES IN THE PAST YEAR. POWER STEERING MOTOR FELT HOT TO TOUCH. I AM STUCK WITH THIS VERY DANGEROUS CONDITION. RECALL SHOULD INCLUDE ALL CARS AFFECTED. GM IS NEGLIGENT SO FAR IN REPLACING THIS ON ALL AFFECTED VEHICLES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584488April 23, 2014
FUEL SYSTEM, GASOLINE
CAR SUDDENLY STOPS ON HILL. METER IN CAR SAYS CAR IS 3/4 FULL WITH GAS. SO THE CAR WAS NOT OUT OF GAS. CAR MUST HAVE SOMETHING WRONG WITH THE FUEL IGNITION OR SOMETHING FOR IT TO STOP. WENT AND PUT GAS IN CAR TO JUST TO MAKE SURE , AND AS SOON AS I DID THE CAR STARTED. IT MAKES NO SENSE FOR THE GAS GAUGE TO READ IT HAS GAS AND THE CAR STOPS. ALSO WHEN CAR IS PARKED FUEL IS ON THE GROUND LEAKING. NOT SURE WHAT IS GOING ON BUT ACCORDING TO A SAFETY RECALL IN 2012 I THINK THAT IS THE PROBLEM WITH MY ION ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583798April 21, 2014
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM, AIR BAGS
2007 SATURN ION. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH RECALL NOTICE. *SMD THE CONSUMER WAS INVOLVED IN A ONE-CAR ACCIDENT ON DECEMBER 13, 2013, TOTALING THE VEHICLE. THE CONSUMER STATED A VEHICLE IN FRONT OF HER BRAKED, SO SHE BRAKED. HOWEVER, THE CONSUMER HYDROPLANED AND HIT A WIRE FENCE IN THE MIDDLE OF 2 HIGHWAYS. IT TORE THE BUMPERS OFF THE VEHICLE, DAMAGED THE FRONT AND REAR WINDOWS, AND SLICED THE TIRED. THERE WAS A LARGE DENT ON TOP OF THE VEHICLE. EVEN AFTER ALL OF THE DAMAGE, THE AIR BAGS DID NOT DEPLOY. THE CONSUMER WAS INJURED. THE CONSUMER STATED THE KEY WAS IN THE IGNITION SWITCH. HOWEVER, IT WAS ALREADY IN THE OFF POSITION. ALSO, PRIOR TO THE ACCIDENT, THE BRAKES WOULD GO ALL THE WAY TO THE FLOOR. HOWEVER, THE DEALER WAS NEVER ABLE TO DUPLICATE THE PROBLEM.*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10583880April 21, 2014
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT RECEIVED THE RECALL NOTIFICATION RELATED TO NHTSA CAMPAIGN ID NUMBER 14V047000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583925April 21, 2014
STEERING, AIR BAGS
TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT WAS EXITING A HIGHWAY AT 25 MPH WHEN THE POWER STEERING ASSIST FAILED, CAUSING THE CONTACT TO CRASH INTO A POLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S MOUTH STRUCK THE STEERING WHEEL AND THE CONTACT SUSTAINED INJURIES TO THE MOUTH. A POLICE REPORT WAS NOT FILED. THE CONTACT SOUGHT MEDICAL TREATMENT FOR THE INJURIES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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