Saturn Ion Complaints (2007)

876 consumer complaints on file.

#10610360July 14, 2014
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2007 SATURN ION. AFTER THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V171000 (ELECTRICAL SYSTEM), THE KEY WOULD BECOME STUCK IN THE IGNITION. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AGAIN AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609913July 11, 2014
ELECTRICAL SYSTEM:IGNITION
AFTER BEING VERBALLY TOLD AND IN WRITING THAT EVERYTHING WAS FINE WITH MY CAR AFTER THE IGNITION RECALL KIT WAS INSTALLED, MY CHECK ENGINE LIGHT CAME ON BEFORE I COULD EVEN EXIT THE SERVICE DEALERSHIP LOT. I IMMEDIATELY RETURNED THE CAR TO THEIR SERVICE DEPARTMENT WHICH RESULTED IN GOING FROM NO CHARGES, EVERYTHING IS OK, TO MY CAR MYSTERIOUSLY MAY HAVE A CYLINDER 1 MISFIRE AND IT WILL COST ME $2,000 TO REPAIR. GENERAL MOTORS HAS AND CONTINUES TO GIVE ME THE RUN AROUND BY PLACING ME ON HOLD AND TRANSFERRING ME TO CALL CENTERS IN INDIA. THIS NIGHTMARE I HAVE ENDURED SINCE 6/6/2014 TO NOW IS A SHAME AND OUTRIGHT CRIMINAL IN MY OPINION. I NEVER POST ON SITES LIKE THESE BUT WANTED TO NOTIFY OTHER SATURN OWNERS WHO WORKED HARD TO OWN AND UP KEEP THEIR CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609620July 10, 2014
ELECTRICAL SYSTEM, POWER TRAIN
WHEN TRYING TO PUT THE CAR IN PARK, THE KEY GETS STUCK AND CANNOT MOVE KEY BACK TO PARK POSITION. MOVING THE SHIFTER BACK AND FORTH AND REPARKING HAD TEMPORARILY ALLOWED ME TO PULL THE KEY OUT. MONTHS LATER, WE CANNOT PULL KEY OUT OF IGNITION IT IS STUCK IN THE IGNITION. I WAS TOLD WE NEED A NEW SHIFTER BY THE DEALER. THERE IS A RECALL ON THE SHIFT CABLE ASSEMBLY AND MOUNTING BRACKET, BUT OF COURSE, NOT FOR THE SATURN ION 2007 MODEL. GM STINKS!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606301July 2, 2014
ELECTRICAL SYSTEM, AIR BAGS
2007 SATURN ION. CONSUMER WRITES IN REGARDS TO SEVERAL IGNITION SWITCH REPLACEMENT RECALL NOTICES. *SMD THE CONSUMER STATED SHE RECEIVED THE FIRST RECALL NOTICE IN EARLY MARCH. ANOTHER MONTH WENT BY, AND SHE RECEIVED ANOTHER LETTER. A FEW DAYS AGO, SHE RECEIVED ANOTHER LETTER. WHEN SHE CONTACTED THE DEALER, SHE WAS INFORMED THE PARTS WERE NOT AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607912July 2, 2014
EXTERIOR LIGHTING
SHORTLY AFTER PURCHASING THE VEHICLE MY TAIL LIGHT AND THE HEADLIGHT ON THE OPPOSITE SIDE FROM THAT TAIL LIGHT WENT OUT. I REPLACE THE LIGHTS AND HAVE A MECHANIC LOOKS AT THE ISSUE AT LEAST ONCE A YEAR BUT THEY CONTINUE TO GO OUT CONSTANTLY. I HAVE BEEN PULLED OVER SEVERAL TIMES FOR THIS ISSUE AND HAVE PAID MANY TICKETS. THIS HAS TO BE SOMETHING WRONG WITH THIS VEHICLE, I HAVE NEVER HAD TO CHANGE MY LIGHTS ON MY PREVIOUS CARS LIKE THIS AND IT IS COSTING ME A FORTUNE NOT TO MENTION DANGEROUS IF SINCE IT AFFECTS MY TURN SIGNALS AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607265July 1, 2014
AIR BAGS
PASSENGER AIRBAG ISSUE WHERE THE PASSENGER AWARENESS SYSTEM HAD A FAULT. IT DISABLED MY AIR BAGS. FOR A COUPLE WEEKS I RODE AROUND NOT KNOWING ALL MY AIR BAGS WERE DISABLED. DEALER CHARGED AROUND $900 TO REPLACE SENSOR! I FELT LIKE I HAD TO CHOOSE BETWEEN SAFETY AND SPENDING A TON OF MONEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606746June 29, 2014
STEERING, AIR BAGS
AFTER ABOUT A YEAR OF HAVING MY SATURN ION I WAS DRIVING ON 94 GOING THE NORMAL SPEED LIMIT WHEN I LOST CONTROL OF MY CAR. MY WHEEL LOCKED UP CAUSING ME TO HOT MY BREAKS UNABLE TO STEER ANOTHER VEHICLE ANS MINE COLLIDED AT 45-50 MPH. MY AIRBAGS DID NOT DEPLOY. UNTIL NOW I DID NOT THINK ANYTHING OF IT UNTIL YOU GUYS SENT ME A LETTER ABOUT THE RECALLS ON BOTH THE IGNITION SWITCH (IF MY KEYS FELL OUT MY WHEEL WOULD LOCK) AND OR IF MY POWER STEERING WENT OUT I WOULD LOSE CONTROL AS WELL. I NEVER HAD ANY PREVIOUS ACCIDENTS NOT EVEN A FENDER BENDER. ALSO WHEN I CALLED ABOUT THIS RECALL I WAS TOLD TO BRING MY CAR IN AND GET IT SWITCHED FOR A RENTAL FOR 6-8 WEEKS UNTIL MY CAR WAS FINISHED. WHEN ARRIVING THERE WAS NOT A RENTAL AVAILABLE SO I WAS TOLD I WOULD HAVE ONE WITHIN THE NEXT 3 DAYS TOPS. I WAITED 5 DAYS AND CALLED DEALERSHIP AGAIN. I WAS THEN TOLD I WOULD BE GETTING A RENTAL FROM ENTERPRISE AND BECAUSE OF MY LONG LATE HOURS AT WORK THE VEHICLE WOULD BE DROPPED OFF THAT EVENING TO COME GET AFTER WORK. WHEN ARRIVING THERE THE BALL WAS DROPPED ONCE AGAIN AND I DID NOT HAVE A RENTAL. THE GUY HELPING ME SCRAMBLED AND FOUND A RENTAL SOMEHOW AND SENT ME HOME IN IT AGAIN STATING IT WOULD BE 6-8 WEEKS. 4 DAYS LATER THEY CALLED ME STATING I NEED TO BRING THE RENTAL BACK BECAUSE IT WAS SOLD. AFTER DRIVING ALL THE WAY THERE ONCE AGAIN AND GETTING MY 2ND RENTAL I WAS CALLED THE VERY NEXT DAY SAYING MY VEHICLE WAS DONE. I DON'T UNDERSTAND ALL THE MISCOMMUNICATION AND WHY I HAD TO WASTE MY TIME AND GAS MONEY FOR GMC MAJOR SCREW UPS. THIS RECALL HAS UPSET MY ENOUGH WHERE IM NOT SURE IF I WILL BUY A GM VEHICLE EVER AGAIN. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10606452June 27, 2014
ENGINE
HELLO, THIS VEHICLE IS UNDER RECALL AND I HAVE RECEIVED NOTICES SINCE MARCH 2014 ABOUT THE RECALL. HOWEVER, IT DOESN'T SEEM THAT SATURN/GM IS TAKING THIS RECALL SERIOUSLY, AS I HAVE CALLED THEM 3 TIMES TO SEE IF I COULD GET IT FIXED AND SO FAR THEY HAVE SAID THEY CAN'T FIX IT. WHEN I CALLED BACK IN MARCH, THEY SAID THAT THEY WERE WAITING ON A PART AND SHOULD HAVE THE PARTS BY MID-APRIL. I WAS FINE WITH THAT, AND WAS TOLD TO DRIVE WITH JUST THE KEY (NO EXTRA WEIGHT). THEY SAID I WAS PUT ON A LIST, AND THEY WOULD CALL ME WHEN THEY HAD THE PARTS. I WAS FINE WITH THIS AS I HAD NEVER HAD ANY TROUBLE WITH THE ENGINE LOSING POWER, BUT OF COURSE WANT TO GET IT FIXED IF THERE ARE PROBLEMS. THAT WAS NOW OVER 3 MONTHS AGO, AND I HAVE NOT HEARD ANYTHING FROM SATURN/GM. GMS NOTICE SAID TO CONTACT THE NHTSA IF I'M NOT SATISFIED WITH GMS RESPONSE TO THE RECALL, SO THAT IS WHAT I'M DOING. I INITIALLY CONTACTED GM'S CUSTOMER ASSISTANCE CENTER BACK IN MARCH, AND THEY TOLD ME TO CONTACT MY LOCAL DEALER, WHO IS BILLION AUTO IN IOWA CITY, IOWA (HTTP://WWW.IOWACITYCHEVYCADILLAC.COM/). I'M ASSUMING THAT I'M STILL ON THEIR LIST, AND GM HAS NOT PROVIDED THEM WITH THE PARTS, OR THEY HAVE SO MANY VEHICLES TO FIX THAT I'M JUST TOO FAR DOWN ON THE LIST TO GET IT FIXED IN A REASONABLE TIME. I'M JUST WRITING THIS AS A COMPLAINT AGAINST GM AND HOW I DON'T FEEL THAT THEY ARE TAKING THE RECALL SERIOUSLY IF WE HAVE TO WAIT OVER 4 MONTHS TO GET OUR VEHICLES FIXED. I HAVE TO CONTINUE TO DRIVE THIS VEHICLE DAILY, AS IT IS MY ONLY VEHICLE. ALSO, I SHOULD MENTION THAT THE VEHICLE IS REGISTERED UNDER MY FATHER'S NAME, LARRY PERROTT, WHICH IS WHY THE CONTACT INFORMATION IS DIFFERENT THAN THE VEHICLE REGISTRATION INFORMATION. I'M NOT SURE WHAT I'D HOPE THE NHTSA CAN DO, BUT I JUST THOUGHT IT WAS WORTH GETTING THIS ON THE RECORD THAT I'M UNHAPPY WITH THE WAY GM IS HANDLING THE RECALL. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605639June 24, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT STATED WHILE DRIVING OVER A BUMP APPROXIMATELY 30 MPH, A STRONG ODOR OF GASOLINE EMITTED INSIDE OF THE VEHICLE. THE FAILURE OCCURRED SPORADICALLY. THERE WAS A RECALL RELATED TO THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER 12V459000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS INELIGIBLE UNDER THE RECALL DUE TO NOT ORIGINALLY BEING REGISTERED OR CURRENTLY SOLD IN ONE OF THE STATES MENTIONED IN THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605713June 24, 2014
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 14V047000 (AIR BAG, ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605013June 22, 2014
FUEL/PROPULSION SYSTEM, STEERING, ELECTRICAL SYSTEM
FUEL PUMP CRACKED; DIFFICULTY STEERING; IGNITION SWITCH FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598215June 19, 2014
ELECTRICAL SYSTEM, AIR BAGS
2007 SATURN ION. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH RECALL PROBLEMS. *SMD THE CONSUMER STATED AFTER THE REPAIR WAS PERFORMED, HE CONTINUED TO EXPERIENCE A PROBLEM, WITH THE KEY GETTING STUCK IN THE IGNITION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604522June 19, 2014
STEERING
TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING) HOWEVER, THE PART WAS NOT AVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/02/14*LJ THE CONSUMER STATED AS OF 8/11/2014 THE PARTS FOR THE REPAIRWERE NOT YET MADE AVAILABLE. UPDATED 09/10/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597187June 17, 2014
ELECTRICAL SYSTEM, AIR BAGS
2007 SATURN ION. CONSUMER WRITES IN REGARDS TO IGNITION CYLINDER UNIT REPLACEMENT PROBLEMS. *SMD THE CONSUMER STATED SHE COULD NOT TURN THE ENGINE OFF, OR REMOVE THE KEY FROM THE IGNITION. THE CONSUMER IS SEEKING REIMBURSEMENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598116June 13, 2014
FUEL/PROPULSION SYSTEM
FUEL LINES HAVE ROTTED AND BREACHED CAUSING FUEL TO LEAK. THIS LEAK LOCATION IS ON THE REAR DRIVERS SIDE OF THE VEHICLE, APPROXIMATELY 3 INCHES FROM THE EXHAUST SYSTEM , A CRITICAL SAFETY ISSUE. THIS FUEL LINE FAILURE HAS BEEN DOCUMENTED BY THE BRADSHAW AUTOMOTIVE SERVICE DEPT. (864-879-3536), A GM FACTORY DEALERSHIP. BRADSHAW AUTOMOTIVE HAS CONFIRMED THAT THERE IS NOTHING WHICH I OR ANY OTHER OWNER OR OPERATOR OF THIS VEHICLE EITHER DID OR FAILED TO DO WHICH WOULD CAUSE OR CONTRIBUTE TO THIS CATASTROPHIC FUEL LINE FAILURE. IT IS ALSO CONFIRMED THAT THIS FUEL LINE DAMAGE WAS NOT CAUSED BY AN ACCIDENT OR ANY OTHER TYPE TRAUMA TO THE VEHICLE OR THE FUEL SYSTEM. THIS VEHICLE HAS NO HISTORY OF ACCIDENT DAMAGE VERIFIED AS PER CARFAX I AM THE OWNER OF THIS VEHICLE AND OUR SON HAS BEEN THE MOST RECENT OPERATOR OF THIS VEHICLE FOR APPOX THE LAST 6 MONTHS. I PURCHASED THIS VEHICLE IN 2013. I HAVE REQUESTED FULL ASSISTANCE FROM GM TO REMEDY THIS APPARENT DESIGN FLAW AND / OR MANUFACTURING DEFECT. THE COST QUOTED TO ME FOR REPAIR BY BRADSHAW (GM AUTHORIZED) IS APPOX $600. I CONTACTED GM (866-790-5600) . THE CASE NUMBER ASSIGNED BY GM IS # [XXX]. I HAVE SPOKEN TO TIER 2 DISTRICT SPECIALISTS JENNY (EXT 11619) AND SARAH (EXT 21577). GM HAS DECIDED AS OF JUNE 13, 2014 TO REFUSE ASSISTANCE STATING THE BASIC WARRANTY IS EXPIRED AND REFUSES TO PUT THEIR POSITION IN WRITING. THE UNSAFE VEHICLE IS PRESENTLY SITTING IN THE BRADSHAW AUTOMOTIVE FACILITY LOT IN GREER SC NEAR OUR HOME. PLEASE HELP ! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597050June 9, 2014
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER: 14E021000 (IGNITION SWITCH). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE HAD NOT EXPERIENCED A FAILURE. REMAILED 08/18/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596891June 8, 2014
ENGINE, ELECTRICAL SYSTEM:IGNITION:SWITCH
I RECEIVED A RECALL NOTICE FOR MY 2007 SATURN ION IN MARCH 2014. THE RECALL NOTICE IS FOR THE IGNITION SWITCH, IGNITION LOCK CYLINDER AND IGNITION KEY. I CALL MY LOCAL GM DEALERSHIP AND WAS TOLD THAT THEY WERE REPAIRING CARS AS THE PARTS CAME IN AND I WAS PUT ON A LIST. THEY TOLD ME THE PARTS SHOULD BE ABOUT 2 WEEKS AND I WOULD RECEIVE A CALL. I CALLED 2 WEEKS LATER AND THE DEALERSHIP STILL HADN'T RECEIVED THE PARTS TO FIX THE RECALL AND IN APRIL 2014 I RECEIVED ANOTHER RECALL NOTICE FROM GM TO HAVE THE REPAIRS TO MY CAR. I THEN CALLED THE DEALERSHIP AGAIN TO CHECK ON THE STATUS OF THE PARTS AND THEY STILL DIDN'T HAVE THEM. WEEKS LATER I BROUGHT MY CAR IN TO HAVE SOME WORK DONE ON MY CAR AND I ASKED ABOUT THE RECALL AND THEY TOLD ME IT SHOULD BE ANOTHER COUPLE WEEKS. I CALLED BACK IN 2 WEEKS AND WAS TOLD THEY STILL DIDN'T HAVE THE PARTS. I CALLED BACK IN ANOTHER 2 WEEKS AND WAS TOLD THE PROTOCALL FOR THE RECALL HAD CHANGED AND THAT THEY WERE ORDERING THE PARTS BASED ON THE VEHICLE VIN AND IT WAS A CAR BY CAR BASIS. SO I ORDERED MY PARTS THIS WAY AROUND THE END OF APRIL. IT IS NOW JUNE I STILL HAVEN'T HAD MY CAR FIXED AND JUST RECEIVED A NOTICE FROM GM THAT I HAVEN'T HAD THE REPAIRS TO MY CAR. I CALLED THE DEALERSHIP AGAIN AND THEY STILL DON'T HAVE THE PARTS. IT HAS BEEN 3 MONTHS SINCE MY FIRST RECALL NOTICE AND STILL HAVEN'T HAD MY CAR REPAIRED. I AM SO UPSET AT THE WAY THIS WHOLE SITUATION HAS BEEN HANDLED AND I FIND IT UNACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596909June 8, 2014
SEAT BELTS, ENGINE AND ENGINE COOLING
CAR STALLED THEN RAN AGAIN FINE. THOUGHT MAYBE BAD GAS OR SOMETHING. STARTED HEARING A LOUD NOISE IN THE ENGINE. CHANGE OIL CAME ON AND SO I TOOK IT IN TO BE SERVICED ONLY TO FIND OUT THE TIMING CHAIN HAD JUMPED KEYS. THIS IS A TERRIBLE ISSUE WHICH COULD HAVE CAUSED ME TO WRECK HAD I NOT HAD PLENTY OF ROOM TO COAST OFF THE ROAD. ALSO SEAT BELT IS STUCK AND WILL NOT UNBUTTON SO I AM UNABLE TO BUCKLE UP THE RIGHT WAY UNTIL THAT'S FIXED TOO. LOOKING ONLINE ALL OF THIS SEEMS TO BE A COMMON PROBLEM HOWEVER IT APPEARS PEOPLE HAVE TO DIE FROM IT BEFORE A RECALL IS GIVEN. I URGE AN INVESTIGATION INTO THE SEATBELTS AND THE TIMING CHAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596312June 5, 2014
STEERING
I WAS DRIVING DOWN THE STREET AND THE POWER STEERING FAILED. I PULLED OVER TO A NEARBY SHOP TO HAVE IT LOOKED AT AND WAS TOLD TO RESTART THE CAR. THE PROBLEM WENT AWAY. FAST FORWARD TO THE LAST 2 WEEKS (TODAY IS 5-JUNE-14) AND THIS ISSUE HAS OCCURRED AT LEAST 10 TIMES. NOW BEING THIS IS THE SAME SYSTEM THAT WAS USED ON THE CHEVY COBALT AND PONTIAC G5, BOTH OF WHICH WERE SUBJECT TO RECALLS FOR REPLACEMENT, I DON'T KNOW WHY MY ION WAS RECALLED AND THIS PROBLEM FIXED. I HAVE TO DRIVE LONG DISTANCES AT TIMES AND FOR MY POWER STEERING TO FAIL WHILE I'M ON THE HIGHWAY FOR A KNOWN PROBLEM IS NOT ACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595460June 2, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 SATURN ION. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED AND THE WARNING BELL ADVISED THAT THE AIR BAG NEEDED SERVICE. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, WHO PERFORMED A DIAGNOSTIC WHICH WAS UNABLE TO LOCATE A FAILURE CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 68,973 AND THE CURRENT MILEAGE 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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