Ram 3500 Service Bulletins (2013)

535 manufacturer communications on file.

June 7, 2016•Document ID: 10137067
Service Bulletin/Repair Instructions
FUEL SYSTEM, DIESEL
Mfr Comm. #:
25-001-16
Date Added:
May 21, 2018
Manufacturer:
RAM
Summary
Diagnosing A Urea Module That Is Exposed To Diesel Fuel This bulletin involves discussing what will happen to the rubber material used in the urea pump when exposed to diesel fuel. This unit is sometimes referred to as the Selective Catalyst Reductant (SCR) module or the Adblue Delivery Module (ADM). Units exposed to hydrocarbons have a particular failure mode, the rubber heater unit is crinkled and in some cases the metal heater protrudes through the rubber membrane. The rubber material used in this unit is designed to withstand Diesel Exhaust Fluid (DEF) only. Exposure to fluids that contain hydrocarbons (i.e. diesel fuel) will damage the unit beyond repair. Units returned that exhibit this failure mode will have warranty claims that are rejected. Units that exhibit this failure mode should be considered customer abuse and should not be covered under warranty. Use the Hydroscopic test paper (P/N 223-44-863) available through MoparEssentialTools.com to confirm exposure.
Associated Products (12)
2016 Ram 2500 2016 Ram 3500 2016 Ram 4500 2015 Ram 3500 2015 Ram 4500 2015 Ram ProMaster 2500 2014 Ram 2500 2014 Ram 3500 2014 Ram 4500 2013 Ram 2500 2013 Ram 3500 2013 Ram 4500
Associated Documents
- Download MC-10137067-0001.pdf↗
May 6, 2016•Document ID: 10140226
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
16103
Date Added:
June 11, 2018
Manufacturer:
RAM
Summary
You have been identified as either having stock, or have stock in transit to your dealership. As per regulatory compliance: Please return follow ing stock of part numbers: 82214711, 82214712, 82214713, 82214714, 82214715, 82214716, 82214717, 82214718, 82214720, 82214721, 82214722, 82214723, 82214724, 82214725, 82214726, 82214727, 82214728, 82214729, 82214730, 82214731, 82214732. Please return parts back to your facing depot using Return Code 02, before 31May, 2016.
Associated Products (49)
2019 Ram 1500 2018 Ram 1500 2018 Ram 2500 2018 Ram 3500 2018 Ram 4500 2018 Ram 5500 2018 Ram Promaster City 2017 Ram 1500 2017 Ram 2500 2017 Ram 3500 2017 Ram 4500 2017 Ram 5500 2017 Ram Promaster City 2016 Ram 1500 2016 Ram 2500 2016 Ram 3500 2016 Ram 4500 2016 Ram 5500 2016 Ram ProMaster 3500 2016 Ram Promaster City+ 29 more
Associated Documents
- Download MC-10140226-0001.pdf↗
May 4, 2016•Document ID: 10218303
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL; EQUIPMENT
Mfr Comm. #:
Z5091195A
Date Added:
August 22, 2022
Manufacturer:
CHRYSLER
Summary
RES / RHA / REB radio that supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Telematics Module (and associated components) is the system responsible for these features. A power cycle may be required for the hands-free module for proper diagnosis.~ Please reference; 8T - Navigation/Telecommunication Diagnosis and Testing (DIAGNOSIS AND TESTING - HANDS FREE PHONE)
Associated Products (151)
2016 Chrysler 200 2016 Chrysler 300 2016 Chrysler 300C 2016 Chrysler Pacifica 2016 Chrysler Town and Country 2016 Dodge Avenger 2016 Dodge Challenger 2016 Dodge Charger 2016 Dodge Dart 2016 Dodge Durango 2016 Dodge Grand Caravan 2016 Dodge Journey 2016 Dodge Viper 2016 Fiat 500 2016 Fiat 500e 2016 Fiat 500L 2016 Fiat 500X 2016 Jeep Cherokee 2016 Jeep Compass 2016 Jeep Grand Cherokee+ 131 more
Associated Documents
- Download MC-10218303-0001.pdf↗
May 4, 2016•Document ID: 10140254
Service Bulletin/Repair Instructions
EQUIPMENT; ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); EQUIPMENT:ELECTRICAL; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Mfr Comm. #:
Z5091195A$
Date Added:
June 11, 2018
Manufacturer:
RAM
Summary
RES / RHA / REB radio that supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Telematics Module (and associated components) is the system responsible for these features. A power cycle may be required for the hands-free module for proper diagnosis.~ Please reference; 8T - Navigation/Telecommunication Diagnosis and Testing (DIAGNOSIS AND TESTING - HANDS FREE PHONE)
Associated Products (148)
2016 Chrysler 200 2016 Chrysler 300 2016 Chrysler 300C 2016 Chrysler Pacifica 2016 Chrysler Town and Country 2016 Dodge Avenger 2016 Dodge Challenger 2016 Dodge Charger 2016 Dodge Dart 2016 Dodge Durango 2016 Dodge Grand Caravan 2016 Dodge Journey 2016 Dodge Viper 2016 Fiat 500 2016 Fiat 500e 2016 Fiat 500L 2016 Fiat 500X 2016 Jeep Cherokee 2016 Jeep Compass 2016 Jeep Grand Cherokee+ 128 more
Associated Documents
- Download MC-10140254-0001.pdf↗
May 4, 2016•Document ID: 10140249
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
16388
Date Added:
June 11, 2018
Manufacturer:
RAM
Summary
You have been identified as either having stock, or have stock in transit to your dealership. Please return all stock of part number 68288760AA. Replacement part number is 68288760AB. Replacement parts w ill be available w eek ending 5/6/16. Please return suspect parts back to your facing depot using Return Code 02, before 26 May, 2016. Return any open orders in process too. Direct all questions via email to [email protected].
Associated Products (49)
2019 Ram 1500 2018 Ram 1500 2018 Ram 2500 2018 Ram 3500 2018 Ram 4500 2018 Ram 5500 2018 Ram Promaster City 2017 Ram 1500 2017 Ram 2500 2017 Ram 3500 2017 Ram 4500 2017 Ram 5500 2017 Ram Promaster City 2016 Ram 1500 2016 Ram 2500 2016 Ram 3500 2016 Ram 4500 2016 Ram 5500 2016 Ram ProMaster 3500 2016 Ram Promaster City+ 29 more
Associated Documents
- Download MC-10140249-0001.pdf↗
May 3, 2016•Document ID: 10140248
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
16387
Date Added:
June 11, 2018
Manufacturer:
RAM
Summary
You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part numbers: 68003062AB, 68003083AB, 68003085AB. See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 24 May, 2016. Return any open orders in process too. Direct all questions via email to [email protected].
Associated Products (49)
2019 Ram 1500 2018 Ram 1500 2018 Ram 2500 2018 Ram 3500 2018 Ram 4500 2018 Ram 5500 2018 Ram Promaster City 2017 Ram 1500 2017 Ram 2500 2017 Ram 3500 2017 Ram 4500 2017 Ram 5500 2017 Ram Promaster City 2016 Ram 1500 2016 Ram 2500 2016 Ram 3500 2016 Ram 4500 2016 Ram 5500 2016 Ram ProMaster 3500 2016 Ram Promaster City+ 29 more
Associated Documents
- Download MC-10140248-0001.pdf↗
May 3, 2016•Document ID: 10140227
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
16374
Date Added:
June 11, 2018
Manufacturer:
DODGE
Summary
You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part numbers: 1PE001W 7AB, 1PE011W 7AB. See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 24 May, 2016. Return any open orders in process too. Direct all questions via email to [email protected].
Associated Products (49)
2019 Ram 1500 2018 Ram 1500 2018 Ram 2500 2018 Ram 3500 2018 Ram 4500 2018 Ram 5500 2018 Ram Promaster City 2017 Ram 1500 2017 Ram 2500 2017 Ram 3500 2017 Ram 4500 2017 Ram 5500 2017 Ram Promaster City 2016 Ram 1500 2016 Ram 2500 2016 Ram 3500 2016 Ram 4500 2016 Ram 5500 2016 Ram ProMaster 3500 2016 Ram Promaster City+ 29 more
Associated Documents
- Download MC-10140227-0001.pdf↗
April 29, 2016•Document ID: 10219794
Service Bulletin/Repair Instructions
EQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM; EQUIPMENT
Mfr Comm. #:
08-054-16
Date Added:
September 15, 2022
Manufacturer:
RAM
Summary
RA3 RA4 Radio Enhancements This bulletin involves inspecting and updating the radio software, if required. **Improvements: · Ability to communicate with Siri via UConnect. · Ability to press Voice Recognition (VR) button for more than one second.** A customer may experience one or more of the following conditions: · **Poor or no connection to cellular network (U.S. market only). · HVAC temperature out of sync with radio display (KL vehicles).** · Track names may be displayed twice in USB or SD media modes. · SD, USB or BTSA modes may become non-functional for a given ignition cycle. · Duplicate song titles may be displayed in USB mode. · Last track is displayed but next track is being played. · Navigation function may resets itself after using One-Shot VR. · Intermittently the Global Positioning System (GPS) may lose its location for a short time and causes routing and positioning concerns. · GPS and Internal cellular device may become inoperative and causes a loss of GPS and cellular functions. · A false Pop-up message may appear ?Vehicle Phone Requires Service? even though the vehicle?s phone works properly. · Back-up camera image may be unclear or jittery/stutters at times. · Enables Via Mobile software features when released to consumers (U.S. market only). · Able to adjust audio balance / fade settings during a VR session. · Correct condition where user could not exit screen off mode. · Mute button status was not being displayed correctly. · Presets where not shown correctly or were deleted. · Enhancements to POI. · ParkSense tone continuously on. · Radio display may shows ?Please insert USB Stick?. · Enhancement made when video is display in radio when using PAL format video disks. · Corrected the temperature slider bar not updating on Manual Temperature Control vehicles. · Navigation may not start or may lose position. · Rear camera may show a black screen for 3 seconds upon going to rev
Associated Products (15)
2014 Dodge Durango 2014 Dodge Viper 2014 Jeep Cherokee 2014 Jeep Grand Cherokee 2014 Ram 1500 2014 Ram 2500 2014 Ram 3500 2014 Ram 4500 2014 Ram 5500 2013 Dodge Viper 2013 Ram 1500 2013 Ram 2500 2013 Ram 3500 2013 Ram 4500 2013 Ram 5500
Associated Documents
- Download MC-10219794-0001.pdf↗
April 29, 2016•Document ID: 10138978
Service Bulletin/Repair Instructions
EQUIPMENT; BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; ELECTRICAL SYSTEM
Mfr Comm. #:
08-054-16
Date Added:
June 4, 2018
Manufacturer:
JEEP
Summary
RA3 RA4 Radio Enhancements This bulletin involves inspecting and updating the radio software, if required. Improvements: · Ability to communicate with Siri via UConnect. · Ability to press Voice Recognition (VR) button for more than one second.** A customer may experience one or more of the following conditions: · Poor or no connection to cellular network (U.S. market only). HVAC temperature out of sync with radio display (KL vehicles). Track names may be displayed twice in USB or SD media modes. · SD, USB or BTSA modes may become non-functional for a given ignition cycle. Duplicate song titles may be displayed in USB mode. Last track is displayed but next track is being played. · Navigation function may resets itself after using One-Shot VR. Intermittently the Global Positioning System (GPS) may lose its location for a short time and causes routing and positioning concerns. · GPS and Internal cellular device may become inoperative and causes a loss of GPS and cellular functions. · A false Pop-up message may appear Vehicle Phone Requires Service even though the vehicle?s phone works properly. · Back-up camera image may be unclear or jittery/stutters at times. · Enables Via Mobile software features when released to consumers (U.S. market only). · Able to adjust audio balance / fade settings during a VR session. · Correct condition where user could not exit screen off mode. · Mute button status was not being displayed correctly. · Presets where not shown correctly or were deleted. · Enhancements to POI. · ParkSense tone continuously on. · Enhancement to navigation routing. · Radio display may shows ?Please insert USB Stick?. · Enhancement made when video is display in radio when using PAL format video disks. · Corrected the temperature slider bar not updating on Manual Temperature Control vehicles. · Navigation may not start or may lose position. · Rear camera may show a black screen for 3 seconds upon going to rev
Associated Products (13)
2014 Dodge Durango 2014 Dodge Viper 2014 Jeep Cherokee 2014 Jeep Grand Cherokee 2014 Ram 1500 2014 Ram 2500 2014 Ram 3500 2014 Ram 4500 2013 Dodge Viper 2013 Ram 1500 2013 Ram 2500 2013 Ram 3500 2013 Ram 4500
Associated Documents
- Download MC-10138978-0001.pdf↗
April 29, 2016•Document ID: 10076511
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM:SOFTWARE
Mfr Comm. #:
08-054-16
Date Added:
July 14, 2016
Manufacturer:
RAM
Summary
SUBJECT: RA3 RA4 Radio Enhancements OVERVIEW: This bulletin involves inspecting and updating the radio software, if required. SYMPTOM/CONDITION: **Improvements: · Ability to communicate with Siri via UConnect. · Ability to press Voice Recognition (VR) button for more than one second.**
Associated Products (15)
2014 Dodge Durango 2014 Dodge Viper 2014 Jeep Cherokee 2014 Jeep Grand Cherokee 2014 Ram 1500 2014 Ram 2500 2014 Ram 3500 2014 Ram 4500 2014 Ram 5500 2013 Dodge Viper 2013 Ram 1500 2013 Ram 2500 2013 Ram 3500 2013 Ram 4500 2013 Ram 5500
Associated Documents
- Download MC-10076511-0001.pdf↗
April 20, 2016•Document ID: 10139956
Service Bulletin/Repair Instructions
VEHICLE SPEED CONTROL:CRUISE CONTROL
Mfr Comm. #:
68277402A
Date Added:
June 11, 2018
Manufacturer:
RAM
Summary
Adaptive Cruise Control Sensor 1) If you are replacing this part due to the cluster displaying Clean Radar Sensor in Front of Vehicle or DTC C1266 ACC Sensor Blinded, please verify that there is no blockage in front of the sensor. Blockage can occur from mud, ice, snow, front end damage, bracket damage, the sensor not attached to the bracket properly or an aftermarket fascia installed. This fault can occur intermittently in muddy or icy/snowy conditions and is considered normal operation. Under some circumstances, a misaligned sensor can also cause the C1266 DTC, please complete an alignment procedure. No replacement is required.~ 2) If you are replacing this part due to the cluster displaying ?ACC/FCW Unavailable Service Required?, please check the DTC fault codes. This will indicate which module needs to be serviced (TCM, PCM, ESP/ABS, etc). This fault is not due to the ACC Sensor. No sensor replacement is required.~ 3) If you have fault code DTC C125E ACC Sensor Adjustment Required, please verify that the radar sensor is fully seated in the clips and there is no damage (if clips are damaged on a 2013 or earlier vehicle, order P/N 68085813A$, otherwise please replace the module), please verify there is no blockage to the sensor due to mud, ice, snow, front end damage, bracket damage or the sensor not attached to the bracket properly. Perform the Vertical Alignment and the Electronic Horizontal Alignments procedure as stated in the service manual. Please note, if the horizontal alignment procedure will not complete, check the vertical alignment and confirm that the sensor is seated properly. Rerun the horizontal alignment procedure. No sensor replacement is required. **Hints for running Horizontal Alignment procedure: A) Verify speed is between 45 and 75 mph, B) verify the road is relatively straight with signs, poles, guard rails, etc C) Do not tail a vehicle too closely this inhibits the learning procedure
Associated Products (127)
2016 Chrysler 200 2016 Chrysler 300 2016 Chrysler 300C 2016 Chrysler Pacifica 2016 Chrysler Town and Country 2016 Dodge Avenger 2016 Dodge Challenger 2016 Dodge Charger 2016 Dodge Dart 2016 Dodge Durango 2016 Dodge Grand Caravan 2016 Dodge Journey 2016 Dodge Viper 2016 Fiat 500 2016 Fiat 500e 2016 Fiat 500L 2016 Fiat 500X 2016 Jeep Cherokee 2016 Jeep Compass 2016 Jeep Grand Cherokee+ 107 more
Associated Documents
- Download MC-10139956-0001.pdf↗
April 9, 2016•Document ID: 10218068
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING
Mfr Comm. #:
0900416REVA
Date Added:
August 22, 2022
Manufacturer:
RAM
Summary
This bulletin involves replacing the engine assembly.
Associated Products (7)
2015 Ram 2500 2015 Ram 3500 2014 Ram 2500 2014 Ram 3500 2013 Ram 2500 2013 Ram 3500 2012 Dodge Ram
Associated Documents
- Download MC-10218068-0001.pdf↗
April 9, 2016•Document ID: 10215102
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING:ENGINE
Mfr Comm. #:
0900416 REV A
Date Added:
July 5, 2022
Manufacturer:
RAM
Summary
This bulletin involves replacing the engine assembly.
Associated Products (13)
2015 Ram 2500 2015 Ram 3500 2015 Ram 4500 2015 Ram 5500 2014 Ram 2500 2014 Ram 3500 2014 Ram 4500 2014 Ram 5500 2013 Ram 2500 2013 Ram 3500 2013 Ram 4500 2013 Ram 5500 2012 Dodge Ram
Associated Documents
- Download MC-10215102-0001.pdf↗
April 9, 2016•Document ID: 10224642
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
0900416REVA
Date Added:
October 24, 2022
Manufacturer:
RAM
Summary
Cummins Service Engine Replacement This bulletin involves replacing the engine assembly. Remanufactured long block or short block was installed during a prior repair. A new replacement engine will be installed.
Associated Products (7)
2015 Ram 3500 2015 Ram 4500 2014 Ram 3500 2014 Ram 4500 2013 Ram 3500 2013 Ram 4500 2012 Dodge Ram
Associated Documents
- Download MC-10224642-0001.pdf↗
April 9, 2016•Document ID: 10138953
Service Bulletin/Repair Instructions
EQUIPMENT; ENGINE AND ENGINE COOLING
Mfr Comm. #:
09-004-16 REV. A
Date Added:
June 4, 2018
Manufacturer:
RAM
Summary
Cummins Service Engine Replacement This bulletin involves replacing the engine assembly. Remanufactured long block or short block was installed during a prior repair. A new replacement engine will be installed.
Associated Products (13)
2015 Ram 2500 2015 Ram 3500 2015 Ram 4500 2015 Ram 5500 2014 Ram 2500 2014 Ram 3500 2014 Ram 4500 2014 Ram 5500 2013 Ram 2500 2013 Ram 3500 2013 Ram 4500 2013 Ram 5500 2012 Dodge Ram
Associated Documents
- Download MC-10138953-0001.pdf↗
April 1, 2016•Document ID: 10218119
Service Bulletin/Repair Instructions
FUEL SYSTEM, DIESEL; FUEL SYSTEM, GASOLINE
Mfr Comm. #:
1803816
Date Added:
August 22, 2022
Manufacturer:
RAM
Summary
This bulletin involves verifying the proper operation of the Diesel Exhaust Fluid (DEF) system and,
Associated Products (7)
2015 Ram 3500 2015 Ram 5500 2014 Ram 3500 2014 Ram 5500 2013 Ram 3500 2013 Ram 4500 2013 Ram 5500
Associated Documents
- Download MC-10218119-0001.pdf↗
April 1, 2016•Document ID: 10215153
Service Bulletin/Repair Instructions
FUEL SYSTEM, DIESEL
Mfr Comm. #:
1803816
Date Added:
July 5, 2022
Manufacturer:
RAM
Summary
This bulletin involves verifying the proper operation of the Diesel Exhaust Fluid (DEF) system and,
Associated Products (7)
2015 Ram 3500 2015 Ram 5500 2014 Ram 3500 2014 Ram 5500 2013 Ram 3500 2013 Ram 4500 2013 Ram 5500
Associated Documents
- Download MC-10215153-0001.pdf↗
April 1, 2016•Document ID: 10224626
Service Bulletin/Repair Instructions
FUEL SYSTEM, GASOLINE; EXTERIOR LIGHTING; ELECTRICAL SYSTEM; FUEL SYSTEM, DIESEL
Mfr Comm. #:
18-038-16
Date Added:
October 24, 2022
Manufacturer:
RAM
Summary
P20EE SCR NOX Catalyst Efficiency Below Threshold Bank 1 This bulletin involves verifying the proper operation of the Diesel Exhaust Fluid (DEF) system and, if necessary, replacing the Selective Catalyst Reduction (SCR) Catalyst assembly. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find Diagnostic Trouble Code (DTC) P20EE SCR NOX Catalyst Efficiency Below Threshold Bank 1 set in the Powertrain Control Module (PCM) memory.
Associated Products (6)
2015 Ram 3500 2015 Ram 4500 2014 Ram 3500 2014 Ram 4500 2013 Ram 3500 2013 Ram 4500
Associated Documents
- Download MC-10224626-0001.pdf↗
April 1, 2016•Document ID: 10140170
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING
Mfr Comm. #:
18-038-16
Date Added:
June 11, 2018
Manufacturer:
RAM
Summary
P20EE SCR NOX Catalyst Efficiency Below Threshold Bank 1 This bulletin involves verifying the proper operation of the Diesel Exhaust Fluid (DEF) system and, if necessary, replacing the Selective Catalyst Reduction (SCR) Catalyst assembly. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find Diagnostic Trouble Code (DTC) P20EE SCR NOX Catalyst Efficiency Below Threshold Bank 1 set in the Powertrain Control Module (PCM) memory.
Associated Products (6)
2015 Ram 3500 2015 Ram 4500 2014 Ram 3500 2014 Ram 4500 2013 Ram 3500 2013 Ram 4500
Associated Documents
- Download MC-10140170-0001.pdf↗
April 1, 2016•Document ID: 10074936
Service Bulletin/Repair Instructions
ENGINE
Mfr Comm. #:
18-038-16
Date Added:
June 22, 2016
Manufacturer:
RAM
Summary
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
Associated Products (9)
2015 Ram 3500 2015 Ram 4500 2015 Ram 5500 2014 Ram 3500 2014 Ram 4500 2014 Ram 5500 2013 Ram 3500 2013 Ram 4500 2013 Ram 5500
Associated Documents
- Download MC-10074936-0001.pdf↗

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