Porsche Cayenne Complaints (2011)

62 consumer complaints on file.

#10995406June 15, 2017
ENGINE
WHILE DRIVING THIS CAR ALL OF SUDDEN CHECK ENGINE LIGHT CAME ON AND ENGINE STARTED MAKING LOUD NOISES. CAR IS SHOWING VARIOUS FAULT CODES AND BRAKES STOPPED WORKING WHICH COUOLD HAVE CREATED MAJOR RISK TO DRIVER AND OTHER PEDENSTRIAN AND VEHICLES ON THE ROAD. ENGINE IS SHOWING VARIOUS MIS FIRE CODES AND CAME SHAFT RELATED CODES. IT IS TOO RISKY TO DRIVE THIS VEHICLE ON THE ROAD. VEHICLE HAS BEEN REGULARLY MAINTAINED BY PORSCHE DEALER AND IS UP TO DATE WITH ALL REQUIRED MAINTENANNCE. THIS IS VERY DANGEROUS PROBLEM AND MUST BE ATTENDED IMMEDIATELY AND DRIVERS OF THIS CAR NOTIFIED ASAP TO AVAOID ANY FATALITIES AND PROPERTY DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992355May 30, 2017
ENGINE
DRIVING ON HIGHWAY WHEN THE CAR DRAMATICALLY LOST POWER AND STALLED, LUCKILY I WAS CLOSE TO AN EXIT AND MANAGED TO GET OFF THE HIGHWAY. HOWEVER THERE WAS AN 18 WHEELER BEHIND ME THAT HAD TO BRAKE HARD TO AVOID HITTING ME. I GOT TO THE BOTTOM OF THE EXIT RAMP AND THE CAR WAS BARELY RUNNING. WAS ABLE TO GET IT BACK TO THE DEALER (WHICH WAS ONLY 1/4 MILE AWAY) THE PROBLEM WAS THE CAMSHAFT ADJUST BOLTS ON BANK #1 SHEARED. THIS IS A KNOWN DEFECTIVE PART AND PROBLEM WITH ALL PORSCHE V8 ENGINES FROM 2011-2012.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971679April 10, 2017
ENGINE
PORSCHE HAS A KNOW DEFECT IN THE CAMSHAFT ADJUSTER SCREW FAILURE PORSCHE AS ALREADY LEAD A CAMPAIGN TO FIX THIS ISSUE IN OTHER PARTS OF THE GLOBE AND THIS FAILURE CAUSED MY VEHICLE TO HAVE CATASTROPHIC ENGINE FAILURE THAT PORSCHE NOW WANTS $35,199.00 TO FIX/REPAIR. REFERENCES: HTTP://EUROPE.AUTONEWS.COM/ARTICLE/20150209/ANE/150209861/PORSCHE-WILL-RECALL-SOME-PANAMERA-CAYENNE-MODELS-IN-CHINA-ON-CAMSHAFT- HTTPS://WWW.6SPEEDONLINE.COM/FORUMS/CAYENNE-958/319690-SNAPPED-CAMSHAFT-ADJUSTER-BOLT-ENGINE-BRAKE-HYDRAULICS-FAILURE.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956246February 22, 2017
ENGINE
LATE 2010 TO EARLY 2012 PORSCHE CAYENNE VEHICLES WITH V8 ENGINES HAVE A MANUFACTURING DEFECT WITH BOLTS THAT HOLD THE CAMSHAFT ADJUSTERS. THE WEAK BOLTS IN QUESTION ARE MADE OF ALUMINUM AND HAVE BEEN EXPERIENCING FAILURES WHERE THEY SHEER OFF, CAUSING CATASTROPHIC DAMAGE TO THE ENGINE. IF THIS FAILURE OCCURS WHEN THE VEHICLE IS AT SPEED, A LOSS OF POWER BRAKING AND STEERING WILL OCCUR AS A RESULT. PORSCHE IS AWARE OF THE PROBLEM AND WAS FORCED TO RECALL ALL THE AFFECTED VEHICLES IN CHINA BY THE CHINESE GOVERNMENT, BUT HAS SO FAR AVOIDED RECALLING THE AFFECTED VEHICLES IN THE US. THE NECESSARY REPAIRS INVOLVE REPLACING THE DEFECTIVE BOLTS WITH STEEL ONES. PORSCHE NO LONGER USES THE DEFECTIVE BOLTS IN THEIR V8 ENGINES BUILT AFTER 2012. I BELIEVE PORSCHE WILL NOT ADDRESS THIS DEFECT PROPERLY IN US CARS UNLESS AN INVESTIGATION IS LAUNCHED WITH THE POSSIBILITY OF A RECALL. REPAIR COSTS PER VEHICLE ARE ESTIMATED AT $3500, COMPARED TO $30,000 FOR THE COST OF A COMPLETE REPLACEMENT ENGINE. THERE ARE NUMEROUS WEBSITES WITH USERS EXPLAINING THE PROBLEM AND LIMITED REMEDIES. HERE ARE JUST A COUPLE: HTTP://TINYURL.COM/Z929BFN HTTP://TINYURL.COM/JOU52BS MY VEHICLE HAS THE DEFECTIVE BOLTS IN QUESTION BUT PORSCHE HAS SAID THEY WILL NOT CORRECT THE PROBLEM AND FEEL MY CAR IS NOT AT ISSUE. I FEEL IT IS ONLY A MATTER OF TIME BEFORE MY ENGINE EXPERIENCES THIS FAILURE. MY ONLY OPTIONS ARE TO EITHER MAKE THE REPAIRS AT MY COST, HOPING TO ONE DAY BE REIMBURSED, OR TO SELL THE VEHICLE. I AM HOPING BY FILING THIS INCIDENT INFORMATION, PORSCHE CAN BE PERSUADED TO CORRECT THEIR DEFECT IN THE THOUSANDS OF VEHICLES SOLD IN THE US. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949611February 5, 2017
ENGINE
THE COOLANT PIPE CRACKS AND CAUSE LEAK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949610February 4, 2017
ENGINE
THE CAMSHAFT ACTUATOR BOLTS BREAK AND CAUSING INTERNAL DAMAGE TO THE ENGINE, THE VEHICLE LOSE POWER SUDDENLY AND DIFFICULT TO ENGAGE THE BRAKE PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949006February 2, 2017
ENGINE
SNAPPED ALUMINUM CAMSHAFT SENSOR BOLT RESULTED IN TOTAL ENGINE FAILURE. THIS IS A KNOWN ISSUE BY PORSCHE AG HAS RESULTED IN AN AMENDMENT IN AN EXISTING SERVICE BULLETIN (WC-22) AND ALSO A RECALL OF OVER 14000 CAYENNES AND PANAMERAS IN CHINA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948598January 30, 2017
ENGINE
CAMSHAFT ADJUSTER BOLTS STARTING TO BECOME LOOSE AND BACK OUT, WHICH IS A KNOWN MANUFACTURING DEFECT ON THOSE CARS, CAN LEAD TO SUDDEN UNPREDICTABLE LOSS OF STEERING AND BRAKING, AND POTENTIALLY ACCIDENTS, ESPECIALLY WITH VERY HEAVY AND VERY FAST CAR LIKE THIS ONE. DEALER QUOTED $4000 TO FIX WITH NEW BOLTS AND ADJUSTERS. ATTACHED ARE PICTURES TAKEN WITH A BORESCOPE FROM MY ENGINE. I AM SCARED TO DRIVE IT. THIS SHOULD BE A RECALL. OWNERS SHOULD NOT BE PAYING FOR THIS. ALSO ATTACHED IS QUOTE FROM DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928336November 28, 2016
ENGINE
CAMSHAFT ADJUSTER BOLTS SNAPPED WHILE IN OPERATING MODE.BEING MADE OF ALUMINUM NOT STEEL AS IN PREVIOUS YEARS CAUSED THE ENGINE TO STOP OPERATING. PORSCHE USA REFUSED TO COOPERATE CITING AN OUT OF WARRANTY REASON.VEHICLE ONLU HAD 84000 MILES WHEN THIS FACTORY DEFECT HAS EFFECTED THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926441November 16, 2016
ENGINE
MAJOR ENGINE FAILURE -RELATED TO DEFECT IDENTIFIED IN VOLUNTARY WORKSHOP CAMPAIGN WC-22-IN THE ALUMINUM CAMSHAFT ADJUSTER BOLTS WHICH HAVE A TENDENCY TO SHEER OFF, WHICH PREVENT THE CAMSHAFTS FROM RUNNING. IF THIS OCCURS IN THE CAMSHAFT THAT OPERATES THE VACUUM PUMP, THE POWER BRAKING WILL ALSO FAIL, WHICH WILL RESULT IN AN EXTREMELY DANGEROUS SITUATION ESPECIALLY IF THE DRIVER DOES NOT HAVE THE STRENGTH TO BRAKE THE CAR WITHOUT THE VACUUM POWDERED BRAKES. THE BOLTS THEMSELVES MAY ALSO DROP INTO THE ENGINE AND CAUSE THE ENGINE TO FAIL. IN MY CASE VEHICLE HAD DEALER ROUTINE SERVICE CHECK 3-4 DAYS EARLIER- EVERYTHING "PERFECT". ON DAY OF FAILURE STOPPED FOR GAS AND AFTER RESTART HEARD A NEW "TICKING" AND CHECK ENGINE LIGHT CAME ON. I CALLED DEALER WHO INSTRUCTED ME TO COME OVER. I DROVE ABOUT 3-4 MILES TO DEALER NEW PSM FAILURE AND ANOTHER I DID NOT GET WHEN CAR LOST POWER AND SEEMED TO BRAKE POORLY.. ROLLED INTO DEALER AND STILL THERE- ENGINE PULLED --MAY BE COMPLETE LOSS. DEALER ACKNOWLEDGED TODAY THIS IS THE SAME ISSUE AS WC-22
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918673October 24, 2016
ENGINE
FAULTY CAMSHAFT BOLTS IN EARLY V8'S OF THIS GENERATION (2011 MODELS) RESULTING IN LOSS OF ENGINE POWER, AND SOMETIMES BRAKES. VEHICLE BROKE DOWN IN THE MIDDLE OF A BUSY ROAD, LUCKILY WAS NOT AT HIGHWAY SPEED OR IT COULD HAVE BEEN VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897068August 19, 2016
ENGINE
THE CAR STOPPED WHILE BEING DRIVEN IN TRAFFIC ON A BUSY SUBURBAN ROAD. THE CAR WOULD NOT RESTART. RIGHT BEFORE THE CAR SUDDENLY STOPPED THE PSM LIGHT CAME ON. THIS WAS THE ONLY THING THAT OCCURRED PRIOR TO THE SUDDEN STOP. THE CAR WAS PUSHED OUT OF THE ROAD AND FLAT BEDDED TO PAUL MILLER PORSCHE IN PARSIPPANY, N.J. THE SERVICE TECHNICIAN(S) FOUND THAT AT LEAST ONE ALUMINUM BOLT FROM THE CAM SHAFT ADJUSTER HAD SHEARED OFF AND FELL THROUGH THE ENGINE CAUSING COMPLETE ENGINE FAILURE. THE ONLY WAY TO REPAIR THE CAR WAS TO REPLACE THE ENGINE. THE CAR WAS PURCHASE BRAND NEW ON JUNE 15, 2011. THE CAR HAD BEEN SPECIAL ORDERED SEVERAL MONTHS PRIOR TO THE DELIVERY DATE. AFTER THIS INCIDENT, I RESEARCHED THIS ISSUE. IT APPEARS THAT PORSCHE CAYENNES AND PANAMERAS MANUFACTURED DURING THE SAME TIME PERIOD OUR CAR WAS MADE WERE RECALLED IN CHINA FOR THIS EXACT SAME ISSUE-ALUMINUM CAMSHAFT ADJUSTER BOLTS SHEARING OFF INTO THE ENGINE AND CAUSING TOTAL ENGINE FAILURE. THIS CAR WAS OUT OF THE PORSCHE 4 YEAR/50K WARRANTY PERIOD. I NOTIFIED PORSCHE NORTH AMERICA OF THIS INCIDENT AND THEY REFUSED TO REPLACE THE ENGINE. THE CAR WAS COVERED UNDER OUR GEICO MECHANICAL BREAKDOWN INSURANCE. GEICO SENT OUT INSPECTORS TO EXAMINE THE CAR AND DEEMED IT A TOTAL LOSS. WE SURRENDERED THE CAR TO GEICO AND WERE PAID WHAT THEY DEEMED THE CAR WAS WORTH. THE LAST TIME WE SAW THE CAR WAS AT PAUL MILLER PORSCHE IN PARSIPANNY, N.J. ON JULY 26TH WHEN WE EMPTIED IT OF OUR PERSONAL BELONGINGS. LUCKILY NO ONE WAS HURT IN THIS INCIDENT. OBVIOUSLY A CAR SUDDENLY STOPPING WHILE BEING DRIVEN IS HUGE DANGER. HAD THIS OCCURRED ON A HIGHWAY OR IN FASTER TRAFFIC THE RESULTS COULD HAVE BEEN CATASTROPHIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894489August 9, 2016
ENGINE
THERE HAVE BEEN INCREASING REPORTS OF VARIOCAM CAMSHAFT DRIVE BOLT FAILURES ON THE 2011 PORSCHE CAYENNE V8 ENGINES. WHEN THESE BOLTS FAIL, ENGINE DAMAGE OCCURS, AND THE ENGINE TYPICALLY STOPS RUNNING. IN THE CASE OF THE TURBO MODEL - THIS CAN ALSO RESULT IN THE LOSS OF BRAKING ABILITY SINCE THE BRAKES ARE POWERED OFF A CAMSHAFT. THERE IS ALSO A LOSS OF POWER STEERING - MEANING YOU HAVE A 4,500LB VEHICLE WITHOUT BRAKES OR STEERING. PORSCHE HAD A LIMITED "WORKSHOP CAMPAIGN" FOR THESE VEHICLES THAT ADDRESSED A CERTAIN RANGE OF VIN# IN THE USA. IT IS WC-22 (I'M ATTACHING A PDF OF IT.) THE FAILURES ARE NOW BEING REPORTED WITH INCREASING FREQUENCY IN VIN#'S NOT COVERED BY THIS WORKSHOP CAMPAIGN. THE CAMPAIGN INVOLVES REPLACING THE VARIOCAM ASSEMBLY WITH ONE ASSEMBLED WITH STEEL BOLTS RATHER THAN ALUMINUM BOLTS. EARLIER VERSIONS OF THIS ASSEMBLY ALSO USED STEEL BOLTS, AND THE FAILURES APPEAR LIMITED TO ONES WHERE THE ALUMINUM BOLTS WERE USED. THE MOST COMPLETE DISCUSSION ON THIS CAN BE FOUND AT: HTTP://WWW.6SPEEDONLINE.COM/FORUMS/CAYENNE/319690-SNAPPED-CAMSHAFT-ADJUSTER-BOLT-ENGINE-BRAKE-HYDRAULICS-FAILURE.HTML THERE ARE OTHER WEBSITES AND DISCUSSIONS ON THE SAME FAILURE. HERE IS AN ARTICLE ON THE RECALL PORSCHE DID IN CHINA FOR THE SAME PROBLEM: HTTP://EUROPE.AUTONEWS.COM/ARTICLE/20150209/ANE/150209861/PORSCHE-WILL-RECALL-SOME-PANAMERA-CAYENNE-MODELS-IN-CHINA MINE HAS NOT FAILED YET - BUT IT APPEARS TO BE JUST A MATTER OF TIME, MINE HAS THE ALUMINUM BOLTS IN THE ASSEMBLY. I WOULD ASK THAT PORSCHE EXTEND THE WORKSHOP CAMPAIGN TO ALL THE VEHICLES WITH THE ALUMINUM BOLTS USED IN THE VARIOCAM ASSEMBLY. THE FAILURE OF BOTH BRAKES AND STEERING THAT OCCURS WHEN THESE BOLTS FAIL IS AN OBVIOUS SAFETY ISSUE WITH THESE VEHICLES. IT MAKES ME HESITANT TO DRIVE THE VEHICLE. I'VE ASKED THE LOCAL DEALER ABOUT IT, AND THEY CLAIM MY VEHICLE IS NOT EFFECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824435February 5, 2016
UNKNOWN OR OTHER
A 'HYBRID SYSTEM FAILURE' MESSAGE IS RECEIVED WHILE THE VEHICLE IS IN MOTION (NORMAL DRIVING, AND/OR ACCELERATED DRIVING), OR UPON INITIAL START-UP OF THE ENGINE. THE HYBRID SYSTEM THEM FAILS TO 'E' CHARGE AS IT SHOULD. AFTER A FEW DAYS ERROR MAY DISAPPEAR, BUT RANDOMLY RESURFACES EACH TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762247September 8, 2015
ENGINE
WHILE DRIVING ON THE ROAD IN A REMOTE NATIONAL PARK, THE TUBING THAT RETURNS COOLANT TO THE ENGINE BLOCK FROM THE RADIATOR ON MY 2011 PORSCHE CAYENNE S COMPLETELY BLEW APART. THIS ALUMINUM TO ALUMINUM TUBING CONNECTION APPEARS TO HAVE BEEN HELD TOGETHER EXCLUSIVELY BY A THIN, INCOMPLETE RING OF EPOXY GLUE. THIS IS GROSSLY SUBSTANDARD ENGINEERING FOR ANY SUCH VITAL CONNECTION WITHIN THE ENGINE. PORSCHE HAS NEGLECTED TO REPAIR THIS KNOWN ISSUE IN MODEL YEARS SUCH AS MINE, BUT HAS CHANGED ITS DESIGN IN THE SUBSEQUENT MODEL YEARS (LIKELY BECAUSE THEY REALIZED THIS WAS DANGEROUS AND SUBSTANDARD ENGINEERING). THEY HAVE NOT SENT OUT ANY BULLETIN OR RECALL TO ADVISE DRIVERS OF THIS DEFECTIVE CONSTRUCTION OR PREEMPTIVELY REPAIR IT. I WAS LEFT STRANDED IN A DESERT WHERE I HAD TO WALK FOR HOURS TO GET HELP AND HAD TO HAVE $1000 TOW TO THE NEAREST CITY, ALL BECAUSE OF THIS DANGEROUS DESIGN AND CONSTRUCTION OF WHICH PORSCHE IS ALREADY AWARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746230August 4, 2015
ENGINE
ON FREEWAY 65-70 MPH WHEN PSM FAILURE LIGHT CAME ON AND LOS OF POWER JUST MADE OFF FREE WITH CHUGGING AND TO A STOP . TOWED TO DEALER ON A SUNDAY 8/2/15 MONDAY CALL ALUMINUM BOLTS IN VALVE ADJUSTERS ? CAN DAMAGE OR DID THE ENGINE . NO RECALLS ON THEM AND IS A KNOWN PROBLEM .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725799June 17, 2015
UNKNOWN OR OTHER
TRANSFER CASE ISSUE IS RESULTING IN A JERKY VEHICLE. THIS IS PART OF THE TRANSMISSION SYSTEM AND OVER TIME WILL CAUSE WEAR IN FRONT AND REAR DIFFERENTIALS OF AN AWD VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538107August 30, 2013
ENGINE
TL* THE CONTACT OWNS A 2011 PORSCHE CAYENNE S. THE CONTACT STATED THAT WHEN HE STARTED THE VEHICLE, THE ENGINE AND STABILITY WARNING LIGHTS ILLUMINATED AS THE VEHICLE BEGAN TO SHAKE VIOLENTLY. THE DEALER WAS NOTIFIED OF THE FAILURE BUT STATED THAT THEY HAD NO AVAILABILITY TO REPAIR THE VEHICLE. THE FAILURE CEASED FOUR DAYS LATER BUT SOON RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 20,000. THE VIN WAS NOT AVAILABLE. UPDATED 09/17/13*LJ THE CONSUMER STATED PORSCHE IS MAKING THE NECESSARY REPAIRS. UPDATE 09/18/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425928September 18, 2011
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE FACTORY PROGRAMMING OF THE COMPUTER AND SPEED CONTROL IS INCORRECT. PORSCHE STATES THAT THE VEHICLE IS OPERATING WITHIN CHARACTERISTICS AND SPECIFICATIONS [AND ACCORDING TO US LAW A VARIANCE OF UP TO 18% IS ALLOWED IN THE SPEEDOMETER.] HOWEVER, PORSCHE HAS TAKEN THE US LAW TO MEAN THAT IT IS ALLOWED TO INTENTIONALLY PROGRAM ITS COMPUTERS TO THE SAME SPECIFICATIONS AS ANALOG GAUGES. PORSCHE CANNOT DEMONSTRATE THAT THE INACCURACY IN THE SPEEDOMETER IS NOT EFFECTING THE HYBRID OPERATIONS OF THE VEHICLE. THE INACCURATE SPEED READING MAY ALSO CREATE INACCURATE ODOMETER READINGS. IN ADDITION THE VEHICLE HAS PROBLEMS WITH HARD BRAKING WHICH IS ESPECIALLY PRONOUNCED WHEN THE VEHICLE IS UNDER CRUISE CONTROL. AND IN CERTAIN INSTANCES THERE IS LAG ON ACCELERATION. PORSCHE HAS REFUSED TO REPROGRAM THE SPEEDOMETER CONTROLS TO ACTUAL SPEED. GIVEN THAT THE ONLY PROBLEMS ON THE VEHICLE ARE RELATED TO THE SPEED OF THE VEHICLE, IT SEEMS THAT PORSCHE SHOULD BE CAPABLE OF PROVIDING A SOLUTION BY REPROGRAMMING THE ONBOARD COMPUTERS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423070September 2, 2011
POWER TRAIN, ENGINE AND ENGINE COOLING
WHEN ROLLING SLOWLY (<15MPH) 1-2 SECOND STALL/BOG AFTER PRESSING ACCELERATOR BEFORE CAR ACCELERATES, CREATING A MAJOR SAFETY ISSUE ESP WHEN MERGING WITH TRAFFIC, CHANGING LANES, ETC. *TR PORSCHE NORTH AMERICA DENIES THIS IS A PROBLEM AFTER INSPECTION AND SAYS ITS "PERFORMING TO SPECIFICATION". SEPARATELY, SEVERAL PORSCHE DEALERS HAVE VERBALLY ACKNOLWEDGED AND/OR CONFIRMED THIS ISSUE AND CALL IT A "FIRST YEAR" HYBRID MODEL PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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