Nissan Quest Complaints (1999)

118 consumer complaints on file.

#8010263May 21, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
VEHICLE WAS PARKED AND WITHOUT WARNING, CAUGHT ON FIRE. VEHICLE WAS TOTALED. FIREFIGHTERS STATED THAT FIRE WAS CAUSED BY FRICTION FROM BRAKE LINES. DEALERSHIP FOUND NO EVIDENCE OF DEFECT. CONSUMER STATED THAT BEFORE THE FIRE THERE WAS A BURNING SMELL IN THE BRAKE LINES. DEALERSHIP ADVISED THAT THIS WAS NORMAL. CONSUMER IS REQUESTING VEHICLE BE REPLACED, HOWEVER DEALERSHIP IS NOT WILLING TO DO ANYTHING. *TT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#760996April 21, 2002
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
AFTER DRIVING THE VAN FOR 10-15 MILES, THE GAS PEDAL STICKS. THIS IS A VERY SERIOUS PROBLEM THAT I FEEL NISSAN SHOULD FIND A WAY TO FIX. I WENT TO THE DEALERSHIP AND WAS TOLD I WOULD HAVE TO PAY $130.00 TO HAVE THE CARBON BUILD-UP REMOVED. I ASKED WHY WAS IT NOT COVERED IN MY 3YR/36,000MI WARRENTY, I WAS TOLD IT WAS NOT COVERED BECAUSE IT WAS NORMAL "WEAR AND TEAR" . IF THAT WAS NORMAL THEN WHY IS IT NOT IN THE OWNERS MANUAL. IT HAPPENDS DAILY SO FOR SAFETY REASONS I WILL HAVE TO FOOT $130.00 OF MY HARD EARNED MONEY FOR SOMETHING THAT SHOULDN'T BE HAPPENING. I THOUGHT I WAS GETTING A RELIABLE FAMILY VAN, BUT I THOUGHT WRONG. I HAVE ALWAYS OWNED NISSAN'S( 3MAXIMA'S, 2 STANZA'S 1 QUEST ) AND HAVE REFERRED OVER 20 PEOPLE TO BUY NISSAN'S, BUT AS FAR AS A VAN GOES I AM VERY DISSATISFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564940April 5, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL), POWER TRAIN
CONSUMER STATES THE FRONT BRAKES FAILED.*YD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006303March 25, 2002
SUSPENSION:FRONT, EXTERIOR LIGHTING, UNKNOWN OR OTHER, VISIBILITY:WINDSHIELD WIPER/WASHER:SWITCH/WIRING, STEERING
WHEN VEHICLE GETS UP TO SPEED OF 58 TO 63 THERE IS A VERY BAD VIBRATION IN THE FRONT END. VEHICLE HAS BEEN ALIGNED, BEARING HAS BEEN REPLACED, RIMS AND TIRES HAVE BEEN CHANGED. PROBLEM IS STILL OCCURRING.*AK. ALSO THE LAMP SOCKET, WIPER SWITCH, RACK BOLTS, CUP HOLDER AND HUB ASSEMBLY HAVE ALL BEEN REPLACED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759728March 24, 2002
SUSPENSION:FRONT
PURCHASED 1999 QUEST AND WENT BACK TO SELLER ABOUT VIBRATION AND HE(REID MELTON) SAID THAT IT WAS FIX A FLAT. WE FOUND OUT THAT THERE HAVE NOT BEEN ANY FIX A FLAT PUT INTO NONE OF THE WHEELS. FRONT END HAVE BEEN ALIGNED BY US A TOTAL OF 3 TIMES. BEAM NISSAN HAVE WORKED ON THE FRONT END AND EXCHANGING OUT OTHER PART 10 TIMES. IT IS BETTER BUT IT STILL VIBRATES. NISSAN DTS SAID IT IS COMPARABLE TO OTHER QUEST. THE NEW TIRES THAT WE HAD PUT ON IS WEARING OUT ON THE OUTSIDE. ONE OF THE ALIGNMENT SHOPS THAT WER TOOK IT TO THOUGHT THAT WE HAD A SET OF BAD TIRES, SO WE PUT THIS NEW SET ON. BEAM NISSAN HAVE HAD IT AT AN ALIGNMENT SHOP FOR 3 TIMES. THIS VEHICLES VIBRATES AT 58-63 MPH AND THE SEATS JUST RATTLES AND IS VERY NOISY WHILE DRIVING. YOU CAN FEEL THE VIBRATIONS AT OTHER SPEED BUT IT IS THE MOST NOTICABLE AT 58-63 MPH. WE ARE AFRAID, BECAUSE WE DON'T KNOW WHAT WILL HAPPERN WHILE DRIVING THIS VAN. WE ARE EMBRASSED TO RIDE OTHERS. WE HAVE BEEN TO BBB, BUT THEY DENIED THE REPURCHASE BECAUSE OF THE LOCAL INSPECTOR. THEY TELEPHONED HIM ABOUT HIS DECISION. HE DID NOT READ HIS NOTES FROM COAST-COAST INSPECTIONS AND TOOK US FOR A TEST RIDE AND MADE COMMENTS TO US THAT WAS NOT IN LINE WIHT THE FAXED REPORT THAT WE RECEIVED. HE SAID THAT HE (HERBY JAMES, WATKINS AUTO SALES. HE DID NOT TELL THEM WHAT WAS ON THE INSPECTION REPORT. THEY HAD INTERPETED HIS COMMENTS. I HAVE ALL NOTES AND PAPER WORK AND A SIGNED LETTER FROM BEAMS SERVICE MANAGER ABOUT THEM NOT BEING ABLE TO REPAIR MY VEHICLE. I HAVE CONTACTED THE ATTORNEY GENERALS OFFICE. THEY TOLD ME TO CONTACT THIS OFFICE. THIS VAN HAD ONLY 22,314 MILES AT THE TIME OF PURCHASE WITH A FULL WARRANTY. BY THE DTS FOR NISSAN SAYING THAT IT WAS COMPARABLE I CAN NO LONGER GET THE REPAIRS DONE UNDER MY FULL WARRANTY. WE FEEL THAT THIS VAN IS UNSAFE BECAUSE THEY HAVE ADMITTED THAT THEY COULD NOT REPAIR THE PROBLEM. WE HAVE BEEN TOLD THAT WE MAY HAVE TO PUT UP WITH THE VIBRATION THAT WE MAY JUST HAVE A BAD ONE. PLEASE HELP US.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004871March 4, 2002
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN DRIVING GAS PEDAL WOULD STICK FROM TIME TO TIME. NEEDS TO PRESS HARD TO GET PEDAL TO WORK. WHEN THIS HAPPENS, VEHICLE FAILS TO ACCELERATE. PROBLEM IS INTERMITTENT. HAS CONTACTED DEALERSHIP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756907January 15, 2002
TIRES, VEHICLE SPEED CONTROL
SHORTLY AFTER PURCHASING THE QUEST, I NOTICED A VIBRATION IN THE VEHICLE STEERING WHEEL AND ENCOUNTERED A ROUGH RIDE WHEN THE VEHICLE WENT OVER 30 MILES AN HOUR. I TOOK THE CAR TO THE DEALER THE FIRST TIME AND THEY BALANCED AND ROTATED THE TIRES. SHORTLY AFTER, I EXPERIENCED THE SAME PROBLEM AND RETURNED TO THE DEALER. THIS TIME THE DEALER TOLD ME THAT THE TIRES WERE OUT OF "TRUE" AND THAT I NEEDED TO GO TO GOODYEAR TO HAVE THE TIRES REPLACED. GOODYEAR REPLACED TWO OF THE TIRES. A FEW MONTHS LATER, I RETURNED TO GOODYEAR BECAUSE THE PROBLEM RETURNED. GOODYEAR THEN REPLACED ONE ADDITIONAL TIRE. WITHIN A FEW MONTHS, I RETURNED TO GOODYEAR AGAIN WITH THE SAME PROBLEM AND THEY AGREED TO CHANGE ALL FOUR TIRES. WITHIN A FEW MONTHS I RETURNED TO GOODYEAR WITH THE SAME PROBLEM AND THEY SUGGESTED THAT THE VEHICLE WEIGHT MAY OF BEEN TOO MUCH FOR THE TIRES SO HE REQUESTED THAT I REPLACE THE PERFORMANCE TIRES ON THE VEHICLE WITH OTHER TIRES. I AGREED AND GOODYEAR AGAIN REPLACED ALL FOUR TIRES. IN DECEMBER 2001, I ONCE AGAIN RETURNED TO THE GOODYEAR BECAUSE THE PROBLEM WAS ONCE AGAIN PRESENT. THEY AGREED TO REPLACE THE TIRES, BUT FELT THAT THE PROBLEM WAS WITH THE SUSPENSION ON THE QUEST RATHER THAN A DEFECT ON THE TIRE. THE SECOND PROBLEM I'VE ENCOUNTER WITH THE QUEST SINCE ABOUT 15,000 MILES IS THE ACCELERATOR PEDAL STICKS. THIS IS A MORE SERIOUS PROBLEM BECAUSE ON SEVERAL OCCASIONS THE PROBLEM ALMOST CAUSED AN ACCIDENT. IT OCCURS WHEN THE VEHICLE IS STOPPED AT A LIGHT, AND I THEN TRY TO ACCELERATE. THE PEDAL IS SO STUCK, THAT WHEN IT FINALLY GIVES WAY THE VEHICLE TAKES OFF QUICKLY. THIS ALSO HAPPENS IF I TAKE MY FOOT OFF THE ACCELERATOR TO SLOW DOWN, THEN IF I TRY TO ACCELERATE AGAIN I CAN'T. I TOOK IT IN FOR SERVICE, BUT THE DEALER SAID IT WAS AN INTERMITTEN PROBLEM AND COULD NOT REPLICATE THE DIFFICULTY. THE PROBLEM IS STILL INTERMITTEN, BUT I NOTICED THAT WHEN I DROVE IT IN FLORIDA ON VACATION THIS PAST MONTH, IT OCCURED REGULARLY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001244December 31, 2001
SEATS:FRONT ASSEMBLY:RECLINER
DRIVERS SEAT BROKE AND COLLAPSED BACKWARD DUE TO A REAR COLLISION. DEALER AND MANUFACTURER HAVE BEEN NOTIFIED.*AK *SLC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#896871September 26, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
BRAKE DISC ROTORS ON FRONT AND REAR OF VEHICLE ARE PREMATURELY WEARING, CAUSE UNKNOWN. *AK BRAKES WORE OUT AT 15000 AND 31000 MILES *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752165September 13, 2001
TIRES
BOTH REAR TIRES FAILED THE FIRST WAS THE R REAR AND 3 HOURS LATER THE LEFT REAR THE HWY PATROL WAS ON THE SCENE BUT SAID SINCE THERE WAS NO ACCIDENT HE COULD NOT FILE A REPORT ON PROPERTY DAMAGE. *AK (TIRESIZE: P215/70R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893253August 2, 2001
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CONSUMER UNLOCKED THE PASSENGER DOOR BY DEPRESSING THE UNLOCK BUTTON, WHEN PULLING THE HANDLE TO OPEN THE DOOR, THE SIDE DOOR LOCKED WITHOUT ANY INDICATION, CONSUMER STATES THAT THIS HAPPENS ALL THE TIME. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749606August 1, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THIS VEHICLE HAS DISPLAYED NUMEROUS BRAKE CHANGES OVER THE COURSE OF THE YEAR. TO HAVE TO CHANGE THE BRAKES 4 OR MORE TIMES OVER THE COURSE OF TWO YEAS IS REDICULOUS AND NEEDS TO BE EVALUATED ON A WIDER SCALE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749607August 1, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, VISIBILITY:WINDSHIELD WIPER/WASHER, ELECTRICAL SYSTEM:HORN, UNKNOWN OR OTHER
THIS VEHICLE HAS NUMEROUS PROBLEMS BEGINNING WITH THE BRAKES HAVING TO BE CHANGED MULTIPLE TIMES; ONE OCCASION WHILE DRIVING ON THE EXPRESSWAY MY PASSENGER SLIDING DOOR OPENED UP RESULTING IN ME HAVING TO PULL TO THE SIDE OF THE ROAD AND CLOSE THE DOOR. WHEN I FIRST PURCHASED THE VEHICLE I WOULD GET IN AND START THE CAR, THE WINDSHIELD WIPERS WOULD GO, THE HORN WOULD BLOW AND AND THE DOORS WOULD LOCK; THERE WAS A TERRIBLE BANGING SOUND COMING FROM WHAT APPEARED TO BE THE REAR OF THE VEHICLE, BUT AFTER 3 STOPS IN THE SHOP WAS IDENTIFIED AS A BOLT BEING LOOSE IN THE STEARING COLUMN, MY GAS PEDAL STICKS AND WILL ALL OF A SUDDEN RELEASE CAUSING THE VEHICLE TO LUNGE FORWARD; THE REAR BULBS ALL BLEW OUT IN THE REAR OF THE VAN AND MELTED THE ENCASING SURROUNDING THE BULBS; DURING A RAIN STORM THE WINDOWS WHERE IN THE DOWN POSITION AND WOULD NOT GO UP; THE VEHICLE HAD TO GO INTO THE DEALER FOR THEM TO PULL THEM UP; WHEN YOU ATTEMPT TO LOCK THE DOORS THE LOCKS MAKE A SOUND AS IF THEY ARE ATTEMPTING TO LOCK OR UNLOCK BUT DO NOT, IT TAKES SEVERAL ATTEMPTS TO UNLOCK THE DOOR WHETHER INSIDE OR OUTSIDE OF THE VEHICLE...ULTIMATELY THIS VEHICLE HAS BEEN A SINCERE DISAPPOINTMENT THAT NEEDS TO BE RETURNED TO THE DEALER, HOWEVER MY DEALER HAS GONE OUT OF BUSINESS AND THE NEW DEALER WILL NOT TAKE THE VEHICLE BACK BECAUSE IT IS NOT THEIR RESPONSIBILITY. I HAVE CONTACTED NISSAN ABOUT THE VEHICLE BUT NISSAN'S RESPONSE IS TO RETURN THE VEHICLE TO THE DEALER FOR SERVICE. NISSAN IS NOT PAYING FOR A LOANER CAR AND I CAN'T CONTINUE TO TAKE TIME FROM WORK TO BABYSIT A VEHICLE MORE THAN MY CHILDREN...THIS WILL BE THE LAST NISSAN I OWN. I ALMOST DON'T WANT TO GET RID OF IT BECAUSE I DON'T WANT ANOTHER UNSUSPECTED INDIVIDUAL TO PURCHASE THIS NIGHTMARE ON WHEELS*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889959June 7, 2001
VISIBILITY:GLASS, SIDE/REAR
GLASS ON PASSENGER'S SIDE OF VEHICLE, RIGHT SIDE OF WINDSHIELD AND RIGHT SIDE DOOR WINDOWS, ARE BECOMING DISTORTED, AND IMPAIR VISIBILITY OF DRIVER. MANUFACTURER IS UNWILLING TO ASSIST CONSUMER WITH THIS PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#887111April 30, 2001
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
WHEN GAS TANK IS HALF FULL OR LOW A ROTTEN EGG SMELL WILL OCCUR, MAKING CONSUMER SICK. PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#744630April 27, 2001
VEHICLE SPEED CONTROL
VEHICLE LOST ACCELERATION ON HWY TRAVELING AT APPROX 60MPH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#885430April 9, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ACCELERATOR IS STICKING CAUSING SUDDEN ACCELERATION. THIS EVENT OCCURS APPROXIMATELY 15-20% OF TIME AT RANDOM INTERVALS. DEALERSHIP HAS NOT EXAMINED VEHICLE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#883670March 21, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKES DID NOT WORK PROPERLY. WHEN CONSUMER FIRST PURCHASED VEHICLE HE HAD PROBLEMS. CONSUEMR TOOK VEHICLE BACK TO DEALER TO GET IT FIXED. AND THEN 14,000 MILES LATER, BRAKES WENT OUT . DEALER DID NOT HAVE A REMEDY. *AK COMPLETE BRAKE JOB WAS DONE TWICE AT 14000 MILES INTERVAL. THE BRAKES ON THIS VEHICLE WERE NOT PROPERLY DESIGNED. THE CONSUMER WAS CONCERNED ABOUT THE SAFETY AS WELL AS THE EXPENSES. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#742653March 19, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
BRAKES WERE REPLACED AT 22,000 MILES, AND AGAIN AT 43,000 MILES WHICH SEEMS PREMATURE WEARING OF THE BRAKES. THE BRAKES WERE MAKING SCRATCHING NOISES WHEN APPLIED, WAS TAKEN IN AND TOLD THEY ARE ONLY 15% LEFT. WHY THE PROMATURE WEARING OF THE BRAKES??*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#742654March 19, 2001
VEHICLE SPEED CONTROL
WHEN CRUISE CONTROL IS ACTIVATED, IT DOES NOT ALWAYS TURN OFF WHEN THE BRAKES ARE APPLIED OR CANCEL SWITCH IS PUSHED. IF I HAVE CRUISE SET AT 65 AND APPROACH AND INTERSECTION OR OBJECT IN THE ROAD OR LOWER SPEED ZONE, AND APPLY THE BRAKES BUT THEN PRESS THE ACCELERATOR TO CONTINUE AT A LOWER SPEED (45), THE ACCELERATOR WILL GO DOWN ON ITS OWN AND THE VAN WILL ACCELERATE ON ITS OWN TILL IT HITS THE 65 MPH THAT WAS ORIGINALLY SET ON THE CRUISE. THIS OCCURED 3 OUT OF THE LAST 5 TIMES THE CRUISE CONTROL WAS USED. I HAD TO QUICLY APPLY BRAKES AGAIN WHEN I NOTICED THIS HAPPENING TO AVOID CHILD IN ROAD AND THE BACK PASSENGER WAS INJURED SLIGHTLY ON THE HEAD WHEN THIS HAPPENED. THE PROBLEM WAS REPORTED TO NISSAN WHO REPLIED THAT IT MAY NOT BE ON WARRANTY, BUT WHEN TAKEN TO THE DEALER AND DISCUSSED, I HAD TO PAY THE 50 DOLLAR COPAY ON A 54 DOLLAR REPAIR. I HAVE NOT TRIED TO USE THE CRUISE CONTOL SINCE BEING SERVICED.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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