Nissan Quest Complaints (1997)

89 consumer complaints on file.

#753200October 13, 2001
STRUCTURE:BODY:DOOR
DOOR LOCKS LOCK AND UNLOCK BY THEMSELVES. WHEN I WALK TO THE OTHERSIDE TO REMOVE MY CHILDREN, THE DOORS WILL AUTOMATICALLY LOCK UNDER MY HAND. I HAVE HAD MY CHILDREN LOCKED IN THE VAN DUE TO THIS MALFUNCTION, BUT FORTUNATELY WAS AT MY HOME. I HAVE HAD IT IN FOR REPAIR 3 TIMES. FIRST THE DEALERSHIP SAID THEY COULD NOT GET THE CARD TO REPEAT THE MALFUNCTION. I CONTINUED TO COMPLAIN AND THEN THE SLIDING DOOR ACTUATOR WAS REPLACED WITH NO RESOLUTION OF PROBLEM. I TOOK THE VAN BACK AND THE DRIVERS MAIN LOCK AND UNLOCK SWITCH WAS REPLACED AND STILL TO THIS DAY THE VEHICLE HAS "POSSESSED" LOCKING SYSTEM. THE DEALERSHIP SAID THEY CAN ONLY NOW TRY TO OPEN THE DOOR PANEL AND GREASE THE CONTACTS WITH A WATERPROOF GREASE AS THEY BELIEVE MOISTURE MAY BE SHORTING OUT THE SYSTEM, BUT THEY CAN GIVE ME NO PROMISE THAT THIS WILL FIX THE PROBLEM. I HAVE SPENT A LOT OF TIME AND MONEY ON THIS PROBLEM AND I AM ABSOLUTELY TERRIFIED OF LOCKING MY CHILDREN IN THE CAR. THE DEALERSHIP SAID THEY HAVE NEVER HAD THIS PROBLEM BEFORE WITH THE QUESTS, BUT MY HUSBAND SAID HE SAW THIS ON TV AND THAT NISSAN HAS NO FIX FOR THE PROBLEM. I JUST WANT TO KNOW WHO I SHOULD GET TO FIX THIS PROBLEM. THANK YOU FOR YOUR TIME. SINCERELY, [XXX]. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753163October 12, 2001
STRUCTURE:BODY:DOOR
THE POWER DOOR LOCK SYSTEM APPEARS TO INTERMITTENTLY LOCKS ITSELF. THIS USUALLY OCCURS WITH THE VEHICLE NOT MOVING WHEN I OPEN THE DRIVER SIDE DOOR MANUALLY AFTER ENERGIZING THE REMOTE CONTROL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#896535September 19, 2001
AIR BAGS
AIRBAG LIGHT IS ON. DEALER QUOTED $ 1000.00 TO REPLACE SENSOR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751993September 10, 2001
STRUCTURE:BODY:DOOR
RECENTLY SAW A STORY ON THIS ON CBS NEWS, SON HAS BEEN TRAPPED IN CAR, WIFE HAD TO CLIMB IN THROUGH SUNROOF.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751884September 7, 2001
STRUCTURE:BODY:DOOR
SINCE 1999, DOORS LOCK WITHOUT ANY WARNING. HAPPENS WHILE DRIVING DOWN ROAD & WHEN STOPPED, ENGINE RUNNING OR NOT. WHEN DOORS UNLOCKED, THEY WILL IMMEDIATELY RE-LOCK THEMSELVES. SEEMS TO LITERALLY RESIST UNLOCKING. WILL LOCK WHILE TRYING TO OPEN DOORS AND WILL STOP DOORS FROM OPENING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#894879August 21, 2001
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
WHEN UNLOCKING THE DOORS THEY APPEAR TO BE UNLOCKING, BUT THEY RELOCK BY THEMSELVES IMMEDIATELY.*AK THE CONSUMER STATED THAT SOMETIMES TAKES 4 TO 5 TRIES TO GET INTO VAN. ALSO LOCKS WILL RELOCK AUTOMATICALLY IF YOU USE KEY OR REMOTE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893633August 7, 2001
STRUCTURE:BODY:DOOR
WHEN GOING IN OR OUT OF THE VEHICLE ALL DOORS WILL AUTOMATICALLY LOCK. SOMETIMES WHEN GETTING OUT DOORS WILL LOCK BEFORE GETTING CHILDREN OUT. A CHILD CRAWLED IN, AND DOORS LOCKED. CONSUMER HAD TO GET KEY TO LET CHILD OUT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893638August 7, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
VEHICLE SPUTTERED AT ANY SPEED, DEALER NOTICED A BOLT THAT HOLDS ENGINE MANIFOLD HAD BROKEN. PLEASE ADD FURTHER COMMENTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#562159July 20, 2001
STRUCTURE:BODY:DOOR
CONSUMER STATES THE ELECTRIC DOOR LOCKS WILL LOCK THE VEHICLE WITH NO SIGNAL FROM THE DOOR LOCKING BUTTONS OR THE REMOTE DEVICE.*YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892867July 16, 2001
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
WHENEVER TANK IS FULL OF FUEL THERE IS A BIG THUMPING SOUND. CONSUMER DROVE VEHICLE ABOUT 3 BLOCKS, AND GOT OUT OF VEHICLE AND NOTICED FUEL SPRAYING OUT, LIKE A SHOWER. CONSUMER HAS YET TO CONTACT DEALER. PLEASE PR0VIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747731July 3, 2001
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
ON 6/30/01, WHEN I STARTED THE CAR IN MY HOUSE GARAGE AND HEARD A DEAFENING EXPLOSION WITH A BIG SMOKE THAT LIKE A BOMB EXPLODED. MY DAUGHTER AND I WAS SHOCKED UNCONSCIOUSLY FOR SECONDS. AFTER CHECKING AND FOUND THAT EXPLOSION CAUSED BY BATTERY WHICH I REPLACED IN SEPT. 1999 WITH WONDRIES NISSAN. AT THAT TIME I WAS TOLD IT HAD 4 YEARS WARRANTY. ON 7/2/01 8:00 A.M., I CALL NISSAN (800-647-7261) AND TALKED TO MS. MENDOZN. SHE ASKED ME TO TOW MY VAN TO THE NEAREST DEALOR GUNDERSON NISSAN. AFTER CHECKING, I WAS TOLD THE ALTERNATOR IS OVER CHARGED AND CAUSED THE BATTERY EXPLOSION. FOR THIS KIND OF PROBLEM, NISSAN WON'T TAKE ANY RESPONSIBILITY FOR THIS INCIDENT, AND I SHOULD PAY FOR REPLACING THESE TWO DEFECTIVE PARTS. I AM VERY ANGRY ABOUT THIS KIND OF ANSWER. I THINK NISSAN SHOULD TAKE RESPONSIBILITY FOR THIS INCIDENT FOR FOLLOWING REASONS: 1. I JUST GOT 60,000 MILES MAINTENANCE SERVICE WITH WONDRIES NISSAN IN THIS FEBRUARY AND THEY SHOULD FIND SOMETHING WRONG. 2. THIS IS UNNORMAL AND VERY DANGEROUS INCIDENT. IT WILL CAUSE A CAR ACCIDENT IF THIS HAPPENED ON THE FREEWAY OR CAUSE A FIRE, BECAUSE THE PARTS PROBLEMS. 3. THE CAR DESIGNER SHOULD PREDICT THIS KIND OF PROBLEM AND DESIGN THE SAFETY MEASURE. I HOPE YOU CAN INVESTIGATE THIS INCIDENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
2
#889291May 29, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ACCLERATOR PEDAL BECOMES STICKY. CONTACTED DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889215May 25, 2001
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, UNKNOWN OR OTHER
CONSUMER WAS TRAVELING ON HIGHWAY AND HEARD A NOISE. THEN, WARNING LIGHT WOULD COME ON DASHBOARD INDICATING PASSENGER SLIDING DOOR WOULD OPEN WHILE DRIVING VEHICLE. DEALERSHIP WAS AWARE OF PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#882765March 12, 2001
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
AFTER CONSUMER PURCHASED VEHICLE, AND AFTER DRIVING OF VEHICLE FOR ABOUT A DAY, FUEL TANK STARTED TO LOSE ALL ITS FUEL. CONTACTED DEALER, AND DEALER WAS TRYING TO FIX PROBLEM. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#882357March 7, 2001
STRUCTURE:BODY:DOOR, STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
PASSENGERS ARE GETTING TRAPPED INSIDE VEHICLE AND LOCKS CANNOT BE SECURED FROM OUTSIDE DUE TO A DEFECT WITHIN LOCKS AND ALARM SYSTEM. DEALER HAS HAD VEHICLE 8 TIMES, BUT CANNOT DETERMINE CAUSE OR FIX DEFECT.*AK CONSUMER STATES PARTS HAVE BEEN REPLACED 6 TIMES AND LOCKS HAVE NOT WORKED SINCE PURCHASE OF VEHICLE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#741908March 4, 2001
STRUCTURE:BODY:DOOR
DOOR LOCKS WILL LOCK AND UNLOCK ON THEIR OWN. AT TIMES SLIDER WON'T OPEN PREVENTING OCCUPANTS FROM EXITING VEHICLE. FRONT DOORS HAVE LOCKED AND COULDN'T BE UNLOCKED TRAPPING OCCUPANTS IN CAR. LOCKS ON DOOR SHOW VEHICLE LOCKED, ALARM CAN BE SET BUT FRONT DOORS CAN BE OPENED. NO WAY TO KNOW IF VAN IS REALLY LOCKED OR NOT. VAN WILL SOMETIMES LOCK ON THEIR OWN SOMETIMES LOCKING US OUT. VAN HAS BEEN REPAIRED 8 TIMES BUT PROBLEM STILL CONT. DOOR ACTUATORS HAVE BEEN REPLACED 5 TIMES BUT STILL MALFUNCTION AT TIMES. AT TIMES ALARM WILL GO OFF BY ITSELF AND CAR CAN BE STARTED AND DRIVEN WITH ALARM SOUNDING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#741786March 2, 2001
STRUCTURE:BODY:DOOR
POWER DOOR LOCKS ENGAGE WITHOUT THE CONTROL BEING TOUCHED. THIS HAS HAPPENED BOTH WHILE DRIVING, AND WHILE PARKED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738628January 2, 2001
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DOORS LOCK INTERMITTENTLY WITHOUT KNOWLEDGE OF OWNER, SOMETIMES W/CHILD INSIDE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732794September 29, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE EXPERIENCES LOSS OF POWER, THEN SURGES BACK. SLIPS IN AND OUT, RPMS FALL UP TO 1000 WITH EACH SLIP. PROBLEM IS INTERMITTENT AND OCCURS AT ALL SPEEDS. DEALER FINDS NOTHING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732753September 28, 2000
STRUCTURE:BODY:DOOR
ERRATIC OPERATION OF THE ELECTRIC DOOR LOCKS HAS PREVENTED ACCESS THROUGH THE SLIDING SIDE DOOR, AND OCCASIONALLY HAS PREVENTED PASSENGERS FROM EXITING THROUGH THE SLIDING DOOR (THEY WERE LOCKED IN). THE KEYLESS REMOTE SOUNDS LIKE IT IS LOCKING THE DOORS, BUT INTERMITTENTLY LEAVES THE SLIDING DOOR UNLOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Nissan Quest