Nissan Quest Complaints (2004)

445 consumer complaints on file.

#10068728January 15, 2004
VISIBILITY, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
REAR DOOR, BOTH SLIDING SIDE DOORS HAVE A RECURRENG RATTLES,SQUEAKS AND CLUNKS. NOTICED THE PROBLEM AFTER DRIVING THE VEHICLE A FEW MILES, DEALER TRY TO FIXED, BUT AFTER A FEWS DAYS THE PROBLEM COME BACK. I WANT THE NISSAN TO REPLACE THE VEHICLE, I'M CONVINCED THE PROBLEM WILL NOT GO AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053280January 15, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I HAVE HAD A CONTINUING PROBLEM WITH THE REAR SLIDING DOORS ON MY NEW 2004 NISSAN QUEST. WHAT STARTED AS AN EXCESSIVE AMOUNT OF RATTLING OF THE REAR DOORS HAS ESCALATED TO THE POINT WHERE THE DOORS DO NOT FUNCTION PROPERLY. I'VE TAKEN THE QUEST IN TO HAVE THE DOORS ADJUSTED FIVE TIMES AT THE LOCAL NISSAN DEALER AND THE DOORS CONTINUE TO RATTLE. THE LOCAL NISSAN DEALER WAS ACTUALLY ABLE TO STOP THE DRIVER'S SIDE DOOR FROM RATTLING, BUT THIS RESULTED IN A DOOR NOT ABLE TO BE OPENED USING THE EXTERIOR HANDLE, YOU HAD TO USE THE KEY-FOB OR INTERIOR SWITCHES (NOT ACCEPTABLE IN A $33,000 AUTOMOBILE). THE CAR WAS BROUGHT BACK IN FOR SERVICE AND WHILE THE DOOR NOW OPERATES (SORT OF SEE BELOW), THE RATTLING IS BACK. THE LOCAL NISSAN DEALER WHERE I BOUGHT THE CAR DOES NOT KNOW WHAT ELSE TO DO WITHOUT INPUT DIRECT FROM NISSAN - I HOPE THEY ARE WORKING ON A SOLUTION TO THE QUESTS SLIDING DOOR PROBLEMS! THE PROBLEMS WITH MY VEHICLES REAR SLIDING DOORS CONTINUE TO GET WORSE. ON WEDNESDAY, JANUARY 14, 2004 I HAD A PROBLEM WITH BOTH SLIDING DOORS; NEITHER WAS ABLE TO BE CLOSED. MILES FROM HOME IN SUBZERO WEATHER WITH A CAR WHOSE SIDING REAR DOORS WOULD NOT CLOSE BET YOU CAN IMAGINE HOW HAPPY I WAS. THANK GOD I FIGURED OUT HOW TO OPERATE THE DOORS MANUALLY. THIS STORY ONLY GETS WORSE! AFTER MANUALLY CLOSING THE DOORS, I SWITCHED ON THE DOORS AGAIN FOR ELECTRICAL OPERATION AND COMMENCED MY TRAVEL TOWARDS HOME; IMAGINE MY HORROR WHEN TRAVELING DOWN THE ROAD AT ABOUT 45 MPH TO HAVE THE PASSENGER SIDE REAR SLIDER OPENED UP ALL ON ITS OWN. CAN YOU IMAGINE WHAT MIGHT HAVE OCCURRED IF I HAD HAD MY YOUNG 9 YEAR OLD DAUGHTER IN THE BACK. HORROR DOESN'T COME CLOSE TO BEING AN ADEQUATE DESCRIPTION. NISSAN HAS RELEASED AN INFERIOR AND UNSAFE PRODUCT FOR SALE TO AN UNSUSPECTING PUBLIC. THIS CAR IS A DISASTER WAITING TO HAPPEN, AND SO FAR NOTHING HAS BEEN DONE TO CORRECT THE SITUATION. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054227January 15, 2004
LATCHES/LOCKS/LINKAGES, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
PASSENGER SIDE POWER SLIDING DOOR WILL NOT STAY CLOSED. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053869January 13, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING AT AN UNDETERMINED SPEED VEHICLE STALLED, CAUSING THE CONSUMER TO PULL OFF THE ROAD. THE CONSUMER TOOK THE VEHICLE TO A MECHANIC. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048754January 12, 2004
STRUCTURE:BODY:DOOR
CONSUMER COMPLAINED ABOUT SLIDING DOOR PROBLEM. *AK THE DOOR IS SUPPOSE TO RETURN TO OPEN POSITION IF THERE'S A PERSON OR OBJECT IN THE WAY. THE DOOR IS DOING TOTAL OPPOSITE OF THAT. MECHANIC STATED THE DOOR IS HEAVY AND WOULD BE HARD TO REPAIR WITHOUT USING FORCE. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052851January 11, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I OWN AN SL PURCHASED IN OCT 2003. THERE HAS BEEN ONE CONTINUAL PROBLEM AND THREE NEW PROBLEMS RECENTLY. FIRST THE NEW PROBLEMS: THE PAST 2 WEEKS TEMPS HAVE BEEN IN SINGLE DIGITS AND THERE HAS BEEN NO SNOW OR RAIN. I HAVE HAD TO KEEP CAR IN DRIVEWAY. DURING THESE PAST WEEKS I'VE EXPERIENCED THREE PROBLEMS, ONE OF WHICH INFURIATED ME. FIRST TWO ITEMS - PASSENGER WINDOW WILL NOT OPEN AND CAR DOES NOT 'BEEP' WHEN I LOCK FROM REMOTE (WHICH MAKES ME HAVE TO TURN BACK AND DOUBLE CHECK THE DOORS ONLY TO FIND IT HAS INDEED LOCKED)- ARE ANNOYING AND I ATTRIBUTED THEM TO THE TEMPERATURE. THE THIRD PROBLEM OCCURRED YESTERDAY: PASSENGER SIDE AUTOMATIC SLIDING DOOR WOULD NOT CLOSE ONCE OPENED. IT WOULD BEEP, SLIDE ALMOST CLOSED, THEN OPEN RIGHT UP AGAIN. I COULD NOT FORCE IT TO REMAIN CLOSED. THIS HAPPENED IN A GROCERY STORE PARKING LOT, TEMPERATURE WAS -1 DEGREES, CAR HAD A COUPLE HUNDRED DOLLARS WORTH OF PURCHASES INSIDE, AND I HAD MY VERY YOUNG CHILD WITH ME. AFTER CHECKING MANUAL AND SPEAKING WITH PEOPLE AT THE NISSAN DEALERSHIP (NEITHER OF WHICH WERE HELPFUL, TO BE HONEST) I TRIED CLEANING THE TRACKS AROUND DOOR. THERE WAS NO ICE, DIRT, SAND, ETC. AND STILL THE DOOR WOULD NOT CLOSE. I WAS TOLD BY THE DEALERSHIP THAT THERE WAS NO MANUAL OVERRIDE WHICH WOULD HAVE ALLOWED ME TO CLOSE THE DOOR. LATER IN THE DAY AFTER THE CAR HAD BEEN IN THE SUN A FEW HOURS, MY HUSBAND WAS ABLE TO GET THE DOOR CLOSED ENOUGH TO GRAB AND LOCK IT. THIS DOOR ISSUE IS UNACCEPTABLE. WE HAVE THREE YOUNG CHILDREN AND PURPOSELY BOUGHT THIS CAR FOR IT'S RELIABILITY AND SAFETY. THERE WAS NOTHING RELIABLE NOR SAFE ABOUT WHAT HAPPENED TO US YESTERDAY. ANOTHER PROBLEM: A CREAKING, SQUEAKY NOISE COMES FROM THE BACK OF THE VAN WHILE DRIVING. SOUNDS LIKE AN OLD SCHOOLBUS. DEALERSHIP HAS NO IDEA OF CAUSE. WERE TOLD TO BRING VAN IN FOR SERVICE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053736January 9, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CONSUMER HAD PROBLEMS TRYING TO REOPEN THE AUTOMATIC SLIDING PASSENGER DOOR FROM THE INSIDE/OUTSIDE. DEALERSHIPS MECHANIC WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053550January 6, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
CHECK ENGINE LIGHT WAS ON DUE TO SMALL EXHAUST LEAK; HOWEVER, SERVICE MANAGER INFORMED CONSUMER THAT VAN STILL COULD BE USED UNTIL PARTS FOR REPAIR ARRIVE. *LA (NAR) *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051311December 30, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
ON 10/25/03 WE PURCHASED A 2004 NISSAN QUEST. WITHIN ONE WEEK OF PURCHASE WE NOTICE A LOUD RATTLING NOISE COMING FROM THE DRIVER SIDE REAR SLIDING DOOR. AFTER 2 ATTEMPTS TO REPAIR AT THE DEALERSHIP THE NOISE WAS ATTENUATED BUT STILL PERSISTED. AFTER THE 2ND VISIT THE RATTLING SOUND EXPANDED TO INCLUDE A CREAKING NOISE EACH TIME WE BRAKED. ON 11/29/03 THE REAR DRIVER SIDE SLIDING DOOR WOULD NOT OPEN SO WE PLACED OUR CHILDREN IN THE VAN USING THE AUTOMATIC SLIDING DOOR ON THE REAR PASSENGER SIDE. AFTER BUCKLING THE CHILDREN IN WE STARED THE VAN AND LEFT FOR HOME. AT APPROXIMATELY 11:55PM THE DRIVER SIDE REAR DOOR POPPED OPEN!!! ON 12/01/03 MY WIFE BROUGHT THE VAN BACK TO THE DEALERSHIP FOR THE FOURTH TIME, WHERE AN ATTEMPT WAS MADE TO FIX THE RATTLING AGAIN AND THE DOORS WERE ADJUSTED. ON 12/02/03 THREE HOURS AFTER PICKING UP THE CAR FROM THE DEALERSHIP THE DRIVER SIDE PASSENGER DOOR LOCKED AGAIN AND THE AUTOMATIC DOOR WENT INTO A SPASM WHERE IT WOULD START TO CLOSE BUT THEN POP BACK OPEN. WE EVENTUALLY WERE ABLE TO CLOSE THE DOORS BUT THE RATTLING PERSISTED. THE LOCKING AND JAMMING OF THE DOORS IS INCONSISTENT BUT THE RATTLING SOUND OCCURS WHENEVER WE GO OVER 35 MPH. WE ARE NOW SCHEDULED TO BRING THE CAR IN FOR ITS 5TH VISIT TO THE SERVICE CENTER IN 5 WEEKS. THIS DOOR NOT ONLY HAS RATTLED AND SHOOK DURING THE TIME WE HAVE HAD IT, IT NOW WILL SOMETIMES NOT OPEN AND EVEN WORSE CAN POP OPEN WHILE THE CAR IS MOVING. THIS IS UNSAFE AND THE EXPERIENCE OF WATCHING MY KIDS LOOK OUTSIDE OF AN OPEN DOOR IN A MOVING CAR WAS HARROWING. I HOPE THE DOORS NEVER OPEN ON A CHILD WHO IS NOT PROPERLY BUCKLED IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051332December 30, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
PURCHASED 2004 NISSAN QUEST ON 10/25/03. RATTLING SOUND FROM DRIVER SIDE REAR SLIDING DOOR ONE WEEK AFTER PURCHASE. 5 ATTEMPTS TO HAVE IT REPAIRED. ON 11/29/03 DOOR OPENED WHILE DRIVING WITH CHILDREN IN BACK SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050838December 20, 2003
SEATS
A SERIOUS BUT NON LIFE THREATENING INJURY OCCURRED TO THE VICTIM'S RIGHT RING FINGER, CUTTING THROUGH THE NAIL AND NEARLY SEVERING THE FINGERTIP. EMERGENCY MEDICAL ATTENTION WAS REQUIRED. WHILE ATTEMPTING TO SLIDE THE 2ND ROW DRIVERS SIDE SEAT FORWARD, THE SUBJECT FINGER WAS CRUSHED/CUT BY THE SEAT SUPPORT MECHANISM. THE SUBJECTS HAND WAS ON THE REQUIRED LEVER IN A NORMAL FASHION, A WAY IN WHICH NO INJURY WOULD BE EXPECTED. A DESIGN FLAW IN THE PLASTIC PROTECTIVE COVER ALLOWS FOR FINGERS TO BE IN DANGER. A SMALLER FINGER, SUCH AS A CHILD'S, MIGHT HAVE BEEN COMPLETELY SEVERED. NISSAN NEEDS TO PROVIDE A FIX TO THIS DESIGN FLAW TO AVOID FURTHER AND MORE SERIOUS INJURIES FROM OCCURRING. *LA
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10049305December 6, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WASHERS ON NISSAN 2004 QUEST ARE INEFFECTIVE. THE SPRAY DOES NOT REACH THE GLASS AT HIGHWAY SPEEDS. THE DEALER WAS UNABLE TO CORRECT THE PROBLEM. THE DEALER ALSO CONFIRMED THE SAME MODELS ON THEIR LOT ALSO HAD THE PROBLEM. IN ADDITION, AFTER A LIGHT SNOWFALL, THE DEALER TOLD ME THAT THEY RECEIVED 3 COMPLAINTS FROM OTHER OWNERS. THE DEALER HAS NOTIFIED NISSAN. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044543December 2, 2003
STRUCTURE
DASHBOARD IS VISIBLE THROUGH FRONT WINDSHIELD. DRIVER IS NOT ABLE TO SEE CLEARLY OUT OF FRONT WINDSHIELD. *AK A BLACK DASHBOARD COVER WAS ORDERED TO REPLACE THE ORANGE/RED COLORED DASHBOARD. *TT *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045924November 10, 2003
STRUCTURE:BODY:DOOR
REAR AND SLIDING DOORS HAVE A RECURRENT RATTLE NOISE, TAKEN TO THE DEALER 4 TIMES AND STILL HAVE PROBLEM, NISSAN STATE THAT IS A CARATERISTIC FEATURE OF VEHICLE, BUT I DROVE OTHER VAN AND DID NOT NOTICE THE SAME PROBLEM, THIS IS A LEMON. THEY ABUSE OR HIDE BEHIND THE "CARATERISTIC ISSUE". I DO NOT BELIEVE THEY CAN FIX THIS PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045597November 6, 2003
INTERIOR LIGHTING
DOME LIGHT FUSE CONTINUOUSLY BLOWS. TOOK THREE TRIPS TO DEALER TO FIND ALL CAUSES. CAUSE WAS APPARENTLY BAD METAL STAMPING IN THE FOUR REAR-COMPARTMENT DOME LIGHTS. WHEN DOME LIGHTS HEATED UP, METAL EXPANDED AND CAUSED A SHORT, BLOWING THE FUSE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045598November 6, 2003
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RADIO FAILS TO RECEIVE ON THE AM BAND. TWO TRIPS TO DEALER REQUIRED TO RESOLVE, WITH THE SECOND REQUIRING EXTENSIVE TIME ONLINE WITH NISSAN TECHNICAL SUPPORT. SITUATION APPARENTLY RECTIFIED BY ADDING A NEW GROUND ON THE RADIO CIRCUIT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045600November 6, 2003
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RADIO/CD/DVD CAN BE "ON" BUT, NO VOLUME HEARD FROM SPEAKERS. INTERMITTENT PROBLEM WITH NO PREDICTABILITY. DEALER HAS OBSERVED, BUT CANNOT REPRODUCE. RADIO MODULE REPLACED TO NO AVAIL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044971October 29, 2003
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
VEHICLE HAS TWO SLIDING DOORS THAT DO NOT CLOSE PROPERLY. CONSUMER HAS TO CONSTANTLY SLAM THE DOOR TO KEEP IT SHUT. THE DOORS ARE MAKING A CRACKING NOISE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043606October 26, 2003
STRUCTURE:BODY:DOOR
REAR SLIDING PASSENGER DOORS SAFETY MECHANISM FOR DETECTING PERSONS OR OBJECTS DOES NOT PROVIDE PROPER SAFETY. CONTINUOUS PROBLEM. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043607October 26, 2003
VISIBILITY:WINDSHIELD
REFLECTION OF DASHBOARD AND VAN INTERIOR ONTO WINDSHIELD OBSTRUCTS DRIVERS VIEW, CREATING UNSAFE DRIVER'S ROAD VIEW CONDITIONS. CONTINUOUS SAFETY PROBLEM. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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