Nissan Quest Complaints (2004)

445 consumer complaints on file.

#10090282August 30, 2004
SEATS
PROBLEMS WITH SEAT EQUIPMENT ON 2004 NISSAN QUEST.*MR THE DEALER ORDER ANOTHER SEAT BUT AS OF JULY 2004 THE SEAT HAD NOT ARRIVED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089664August 24, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING 10 MPH BRAKES FAILED. THE ABS LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND PULLED OVER. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10089338August 19, 2004
AIR BAGS
THE CONSUMER NOTICED WHILE THE PASSENGER WAS SITTING INSIDE OF THE VEHICLE THE AIR BAG LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. THE AIR BAG LIGHT WAS DEACTIVATED BECAUSE THE PASSENGER WEIGHED 120 POUNDS. THE WEIGHT SENSOR ACTIVATED AND MALFUNCTIONED. THE CONSUMER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE CONSUMER THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE CONSUMER INFORMED THE MECHANIC THAT THIS PROBLEM HAS OCCURRED MORE THAN ONCE AND HAS NOT BEEN RESOLVED. PLEASE FILL IN ADDITIONAL INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088239August 19, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I PURCHASED A 2004 NISSAN QUEST IN MAY 2004. HAD ISSUES WITH PERSISTENT RATTLES IN THE DRIVER SIDE SLIDING DOOR IMMEDIATELY. THE VEHICLE WAS TAKEN IN TO THE DEALER SERVICE DEPT IN AUG 2004 FOR NISSAN'S "CUSTOMER SATISFACTION INITIATIVE" WHICH CORRESPONDS TO TSB NTB04-053. THIS CAMPAIGN WAS TO INSTALL A DOOR RATTLE KIT FIX IN ADDITION TO 2 OTHER ISSUES. AS A RESULT OF THE DOOR RATTLE KIT FIX INSTALLATION, BOTH OF MY SLIDING DOORS NOW RATTLE LOUDER THAN THE DRIVER SIDE DOOR DID TO BEGIN WITH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088111August 18, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE 2004 QUEST HAS LESS THAN 4000 MILES AND THE STEERING WHEEL WILL SHIMMY WHEN BRAKES ARE APPLIED. DEALER CONFIRMED THAT THE FRONT BRAKE ROTOR IS WARPED AND NEEDS TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086993August 16, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
WE BOUGHT OUR BRAND NEW 2004 NISSAN QUEST S ON 7-30-04. THE NEXT DAY IT RAN VERY SLUGGISH AND WOULD NOT ACCELERATE UP TO ADEQUETE SPEED FROM A STOP. IT STALLED OUT TWICE AND THE CHECK ENGINE LIGHT CAME ON. DEALER HAD TO REPLACE FUEL INJECTOR, FUEL PUMP AND SOME KIND OF GASKET. THEY ALSO ORDERED US A NEW VEHICLE AND WAS VERY COOPERATIVE AND HELPFUL. I DID NOT WANT TO HAVE TO WORRY THE NEXT 10 YEARS IF MY CAR WAS GOING TO BREAK DOWN WITH MY SMALL CHILDREN. THIS IS NOT MY EXPECTATION OF A BRAND NEW VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086994August 16, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
VEHICLE POWER SLIDING DOORS AND POWER REAR HATCH OPENING INTERMITTENTLY WHILE VEHICLE IS IN MOTION. POWER SLIDING DOORS MOVING ERRATICALLY(SOMETIMES FAST, SOMETIMES SLOW). POWER SLIDING DOORS PINCH PROTECTION (REVERSAL OF DOOR IF OBJECT IS CAUGHT IN BETWEEN) IS NOT SENSITIVE ENOUGH. DEALER STATES IT IS WORKING NORMAL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086629August 11, 2004
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
WE PURCHASED OUR 2004 NISSAN QUEST ON OCTOBER 6TH, 2003. THIS WAS A VEHICLE THAT WE WANTED TO GET FOR OUR FAMILY AFTER REVIEWING SAFETY INFORMATION ETC. NOT EVEN TWO WEEKS AFTER WE HAD FINALIZED THE SALE, TRANSMISSION FLUID WAS ALL OVER A PARKING LOT DUE TO A PLASTIC CLAMP NOT BEING REPLACED AT THE DEALERSHIP. OUR VAN WOULD NOT START AND HAD TO BE TOWED TO THE DEALERSHIP IN ORDER FOR EVERYTHING TO BE CHECKED OUT. OUR SECOND INCIDENT HAPPENED ABOUT A WEEK AGO AND WE ARE VERY LUCKY THAT THERE WEREN'T ANY INJURIES TO REPORT. WE WERE DRIVING DOWN THE HIGHWAY AND WITH THE ACCELERATOR "FLOORED" OUR VAN WOULD NOT GO OVER 55 MPH. ON A MAIN HIGHWAY THIS IS NOT SAFE DUE TO OTHER DRIVERS DOING ABOVE THE SPEED LIMIT OR WELL ABOVE. WE TRIED TO TAKE IT TO OUR DEALERSHIP BUT WITH IT BEING PAST BUSINESS HOURS THERE WAS NO WAY THAT WE WOULD HAVE BEEN ABLE TO MEET WITH A SERVICE REPRESENTATIVE. THE NEXT MORNING WHEN WE TOOK IT TO THE DEALERSHIP, IT WAS AS IF NOTHING HAD HAPPENED. I AM VERY DISAPPOINTED IN THIS CAR AND CAN'T BELIEVE THAT IN LESS THAN A YEAR, WE ARE TAKING IT IN AGAIN TO THE DEALERSHIP TO HAVE IT WORKED ON. LUCKILY OUR DEALERSHIP HAS GONE ABOVE WHAT WE ASKED AND HAS DONE THEIR BEST TO WORK WITH US, BUT WITHOUT OTHER PEOPLE COMPLAINING AND THIS NOT BEING INVESTIGATED THERE IS LITTLE THAT THEY CAN DO TO PINPOINT THE PROBLEM TO FIX IT. THIS IS THE MOST EXPENSIVE CAR THAT WE HAVE BOUGHT EVER AND THIS IS THE MOST TIMES THAT WE HAVE TAKEN IN A CAR FOR PROBLEMS IN SUCH LITTLE TIME. WITH TWO SMALL CHILDREN, WE THOUGHT THAT THIS VAN WOULD BE THE MOST ECONOMICAL AND SAFE VEHICLE THAT WE COULD AFFORD FOR OUR FAMILY, BUT WE ARE SADLY LEARNING THAT THERE ARE UNDERLYING PROBLEMS THAT NEED TO BE OFFICIALLY RECOGNIZED AND TAKEN CARE OF BEFORE SOMETHING HAPPENS TO SOMEONE. IT WOULD BE DISAPPOINTING AND SAD TO SEE IF THIS OCCURRENCE IS WHAT IT TAKES FOR NISSAN TO INVESTIGATE SUCH COMPLAINTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087523August 9, 2004
VISIBILITY:GLASS, SIDE/REAR
WHILE DRIVING AT 45 MPH SKYLIGHT WINDOW IMPLODED INTO THE VEHICLE AND ONTO THE CHILDREN SITTING IN THE BACK SEAT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087427August 4, 2004
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
PROBLEMS WITH THE LOCATION OF THE HEADLIGHT CONTROLS.*MR THE HEADLIGHT CONTROLS, LOCATED AT THE END OF THE TURN SIGNAL ARM, ARE VERY EASILY MOVED. WHEN THE HEADLIGHTS ARE ON THEY CAN BE INADVERTENTLY TURNED OFF WHEN USING THE ARM TO SIGNAL A TURN. IT'S NOT UNTIL THE CONSOLE GOES DARK THAT THE DRIVER IS AWARE THAT THE LIGHTS HAVE BEEN TURNED OFF. THE CONSUMER HAS ATTEMPTED TO NOTIFY NISSAN OF THE CONDITION AND HAS ALSO NOTIFIED THE DEALER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10084010August 2, 2004
SEAT BELTS:REAR/OTHER
CONSUMER COMPLAINED THAT THE THIRD ROW SEAT BELT CONTINUED TO TIGHTEN ON THE 9 YEAR OLD CHILD'S WAIST WHILE DRIVING, AND HE WAS UNABLE TO RELEASE THE BELT BY HAND. THEY HAD TO CUT THE SEAT BELT TO FREE THEIR CHILD. DEALER WAS NOT NOTIFIED AT THIS TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082935July 29, 2004
SEATS
WHILE MOVING THE SECOND ROW, PASSENGER SEAT, BEHIND THE DRIVER, MY RIGHT-HAND, PINKY FINGERTIP WAS AMPUTATED. I WAS RUSHED TO EMERGENCY AND THEY COULD NOT REATTACH IT. I HAVE A 12 YEAR-OLD CHILD AND I AM CONCERNED THAT THIS COULD HAPPEN TO HIM OR ANOTHER PASSENGER OR YOUNGER CHILD. THIS HAS BEEN A HORRIFIC EXPERIENCE FOR MY ENTIRE FAMILY AND MYSELF PARTICULARY BECAUSE THIS SHOULD NOT HAVE HAPPENED WHILE MOVING A SEAT. THERE IS A DEFINITE DESIGN FLAW THAT NEEDS TO BE CORRECTED. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10082801July 27, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
POWER SLIDING DOORS ON 2004 NISSAN QUEST SE REQUIRE TOO MUCH FORCE TO REVERSE. THIS IS A SAFETY HAZARD AND ALMOST HURT ONE OF OUR CHILDREN THE OTHER DAY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082722July 27, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
THIS IS A FOLLOW UP TO MY ORIGINAL COMPLAINT. AFTER MY 2004 NISSAN QUEST WAS BROUGHT TO THE DEALERSHIP IT WAS FOUND THAT ONE OF THE THREE CATALYTIC CONVERTERS WENT BAD. WHEN THE CALTALYTIC CONVERTER FAILED IT DAMAGED THE OTHER TWO, AND IN DOING SO IT DAMAGED THE ENGINE CAUSING IT TO BE REPLACED. MY VAN IS STILL IN THE SHOP BEING REPAIRED AND I HAVE NOT BEEN OFFERED ANY KIND OF COMPENSATION. I HAVE CONTACTED NISSAN COSTUMER SERVICE AND FILED A COMPLAINT AND I AM STILL AWAITING A REPLY FROM THEM. I WAS TOLD THAT THERE ARE SEVERAL "UPGRADES" FOR MY VEHICLE AND THEY WOULD CONTACT THE DEALER AND HAVE THOSE DONE WHILE MY VEHICLE WAS THERE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082637July 26, 2004
TIRES:SIDEWALL
I BOUGHT A 2004 NISSAN QUEST IN JANUARY OF 2004. IT WAS PURCHASED NEW FROM THE DEALER. THE VAN HAD GOODYEAR EAGLE LS TIRES. WE HAVE HAD THE VAN A LITTLE OVER SIX MONTHS AND HAVE HAD THREE BLOWOUTS, ALL OCCURING ON THE SIDEWALLS OF THE TIRES. THE FIRST BLOWOUT OCCURRED THE FIRST MONTH WE HAD THE VAN. WE WERE ON THE HIGHWAY. THE SECOND BLOWOUT OCCURRED AS MY WIFE WAS PULLING UP ON THE CURB TO PARK. THE THIRD BLOWOUT OCCURRED IN A PARKING LOT AS SHE WAS TURNING A CORNER. THERE WERE FOUR RAILS ON THE GROUND AND THE TIRE GRAZED ONE AND TOTALLY BLEW. THIS WAS IN A CHURCH PARKING LOT AT A VERY LOW SPEED. THE FOURTH TIRE WAS REPLACED WHEN WE NOTICED A GOUGE IN THE RUBBER OF THE TIRE.WE HAVE REPLACED ALL FOUR TIRES WITH ANOTHER BRAND. WHEN WE CONTACTED THE CAR DEALER, WE WERE TOLD THAT THERE WERE NO OTHER REPORTS OF PROBLEMS WITH THIS TIRE AND GOODYEAR WOULD NOT DO ANYTHING. MY WIFE AND I BOTH HAVE IMPECCABLE DRIVING RECORDS - NO ACCIDENTS, SPEEDING TICKETS, RECKLESS DRIVING ETC.. SO THIS IS NOT A CASE OF NEGLIGENT DRIVING ON OUR PART.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081336July 19, 2004
ELECTRICAL SYSTEM
WE PURCHASED THIS VAN IN SEP OF 2003. AT THE END OF OCT I WENT OUT TO LEAVE FOR WORK AND THE VAN WOULDN'T START. WE HAD IT TOWED (MY EXPENSE) TO THE DEALER. ONCE IT ARRIVED THERE IT STARTED FINE. A COUPLE WEEKS LATER IT DID THE SAME THING AND WE JUST WAITED UNTIL IT WARMED UP AND IT STARTED JUST FINE. WE DISCOVERED THAT IT WAS DOING THIS WHEN THE TEMPERATURE WAS BELOW 34 DEGREES. WE AGAIN TOOK IT TO THE DEALER AND THEY KEPT THE VAN FOR 2 1/2 WEEKS. THEY FINALLY TOLD US THAT THEY WERE FLYING IN A TECHNICIAN FROM CALIFORNIA TO CHANGE THE FUEL PUMP. HAVEN'T HAD THIS TROUBLE UNTIL NOW. AGAIN THIS WEEK I WENT TO LEAVE FOR WORK AND IT WOULDN'T START. (NOW IT'S 80 DEGREES OUTSIDE) THE WRECKER TRIED TO START IT 3 HOURS LATER AND IT STILL WOULDN'T START. BUT AFTER BEING TOWED AND BOUNCED AROUND IT STARTS AGAIN. THE DEALER HAS KEPT THE VAN AGAIN AND IS GOING TO CHANGE THE FUEL PUMP AGAIN. IN BETWEEN THESE 3 VISITS WE HAVE HAD TO TAKE IT IN NUMEROUS TIMES BECAUSE THE VAN WOULD HAVE NO POWER AND START OFF IN 2ND OR 3RD GEAR. EACH TIME WE TOOK IT IN WE WERE TOLD THAT NISSAN KNEW IT WAS A PROBLEM THEY JUST HADN'T FIGURED OUT HOW TO FIX IT YET. THIS WAS FINALLY FIXED 2 WEEKS AGO. WE HAVE TAKEN THE VAN IN BECAUSE THE DRIVER WINDOW STUTTERS AS IT'S ROLLED DOWN, THE DOORS RATTLE,THE PASSENGER SIDE SLIDING DOOR STICKS AND DIFFICULT TO OPEN, AND THE CARPET UNDER THE DRIVERS PEDDLES WAS CUT TOO SHORT AND KEPT PULLING LOOSE. EACH TIME I TAKE IT IN I'M TOLD THAT THERE IS NOTHING THAT CAN BE DONE. FOR THE WINDOW STUTTERING, THEY TOLD ME IT WAS THE WINDOW TINTING (BUT THE PASSENGER WINDOW IS FINE) WE ARE EXTREMELY DISSATISFIED WITH THIS VEHICLE. WE ARE ONE STEP AWAY FROM VIOLATING THE LEMON LAW. IT STATES THAT IF THE VEHICLE HAS TO BE TAKEN IN FOR 4 TIMES FOR THE SAME PROBLEM IN A YEAR IT'S A LEMON. WELL, WE ARE ON OUR 3RD VISIT NOW. I WOULD STRONGLY RECOMMEND THAT NO ONE PURCHASE THIS VAN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081222July 16, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
3 MONTHS AFTER WE BOUGHT OUR VAN THE AIR BAG LIGHT WENT ON...3 MONTHS AFTER IT WAS SERVICED FOR THAT THE LIGHT WENT ON AGAIN... A FEW MONTHS AGO WE NOTICED THAT WHEN WE ACCERLATE THE GAS IT WOULDN'T MOVE...WE ALMOST GOT HIT BY ANOTHER CAR DUE TO THE LACK OF SPEED IT HAD..... ALSO THE DOORS WOULD RATTLE & WE WOULD HEAR A SPRINGY NOISE COMING FROM THE FRONT RIGHT SIDE BRAKES... NOT TO MENTION THAT IN APRIL OF THIS YR OUR REAR BRAKES & MACHINE ROTORS HAD TO BE REPLACED. IT'S KINDA DISAPPOINTING THAT WE PAY GOOD MONEY FOR A CAR THAT HAS BEEN IN THE SHOP 4 DIFFERENT TIMES & WE OWNED THE VAN FOR 9 MONTHS!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080786July 11, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
THREE DAYS AFTER PURCHASING MY 2004 NISSAN QUEST THE DRIVER SIDE WINDOW WOULD NOT CLOSE, AFTER 3 DAYS AT THE DEALER THE PROBLEM WAS FIXED ONLY TO HAPPEN A FEW MONTHS LATER. TODAY WHILE DRIVING 70 MPH MY VAN LOST POWER CAUSING ME TO PULL TO THE SIDE OF A BUSY INTERSTATE. WHEN I PRESSED THE GAS PEDAL THE RPM'S WOULD GO UP, BUT THERE WAS NO POWER. THE VAN WOULD NOT GO OVER 20 MPH. I CONTACTED THE DEALER AND WAS GIVEN A RENTAL CAR. I HAVE TO WAIT UNTIL MONDAY MORNING FOR THE SERVICE DEPATMENT TO OPEN. MY VAN ONLY HAS 26,000 MILES ON IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079269July 4, 2004
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
VENTILATION SYSTEM DOES NOT WORK PROPERLY. IT BLOWS HOT AIR ON ALL SETTINGS WITHOUT THE AIR CONDITIONING ON. NISSAN ACKNOWLEDGES THE PROBLEM EXISTS ON THIS MINIVAN BUT SAYS THERE IS NO FIX FOR IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078956June 28, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WE HAVE THE 2004 SL AND HAVE HAD TWO OCCURRENCES WHERE THE CAR HAS NO POWER AND ACCELERATED VERY SLOWLY FROM A STOPPED POSITION. THIS OCCURS THE FIRST TIME THE CAR IS TURNED ON AND DOES NOT STOP UNTIL THE CAR IS SHUT OFF. IT APPEARS THAT THE TRANSMISSION IS SLIPPING SINCE THE RPMS ARE HIGH, THE ENGINE IS REVVING, BUT THE CAR IS NOT MOVING. AFTER ABOUT 35-40 MPH IT BREAKS FREE. THE DEALER HAS WITNESSED THE PROBLEM, I TOOK IT STRAIGHT THERE THE 2ND TIME IT HAPPENED. THEY HAVE DONE NOTHING TO FIX IT, CAN'T DUPLICATE. I WENT TO BBB ARBITRATION AND LOST. I AM PURSING WITH AN ATTORNEY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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