Nissan Pathfinder Complaints (2023)

107 consumer complaints on file.

#11591096May 28, 2024
SERVICE BRAKES
Was told today that my rear brakes need to be replaced by the dealer. The vehicle has only 18,000 miles and most of that is highway. They said it seems the rear brakes are wearing out faster than normal on these due to the small size of the pad and electronic parking brake. This is not safe and unfair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590861May 27, 2024
SERVICE BRAKES, POWER TRAIN
This is a new car with 30,000 miles on it. There are two issues, the brakes apparently do not distribute the braking workload evenly or the parts were counterfeit from manufacture. The rear brakes had to be replaced, pads and rotors resurfaced. The front brakes were unaffected and good. Back brakes should not need replacing before front brakes, yet the rotors were scarred with grooves. I have a photo of one of the rotors. Additionally, the (Auto-start & stop) at a halt does not kick in quickly enough to avoid a collision when moving and merging into traffic from a standstill.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589973May 21, 2024
SERVICE BRAKES
At 18,000 miles I was told that I would need to replace the rear brakes as well as the rotors. I only drive in the city and I am not a hard driver. I have never had to replace brakes and rotors within a year of driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584298April 21, 2024
UNKNOWN OR OTHER
While driving, car shifts into neutral on its own. It happened as I was driving on the highway at 75 mph and out of nowhere i realized my car was in neutral causing me to redline and slowed down while trying to change lane and almost causing an accident. Thank god I was driving and was able to respond in time by shifting back into drive. Happened twice in one hour on a road trip
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582111April 10, 2024
SERVICE BRAKES
Rear brakes are worn to require replacement of brakes and rotors at 12,500 miles. No off road driving. Just normal highway and city. Took vehicle in for oil change and dealer service technician noted the wearing of the brakes pads and rotors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579627March 26, 2024
ELECTRICAL SYSTEM
When we purchased this vehicle in June 2023, one of the first things I noticed, was an unusual switch on the steering wheel to allow, selecting and viewing all of the vehicle display information. This switch is located on the left side of the steering wheel. It is labeled OK meaning OK to display the selected menu item when you depress the OK button. The switch consists of a thumb wheel to go up or down on the menu selection, and then you depress the thumb wheel to engage the item selected. We’ve had the vehicle nine months and we were driving and my wife attempted to select something by rotating the thumb wheel and pushing OK button. The OK button got stuck in the down position disabling the ok button and preventing her from changing anything on the vehicle info screen. We consider being unable to access vehicle information a safety issue. The switch was promptly replaced by Nissan under warranty. I am an electronics person and I consider this particular style switch too delicate for long term use, a bad design and one that will probably continue to fail. The issue with this switch is the “thumb wheel selector” for menu items instead of an up or down button like on our other three vehicles that do the same functions on those vehicles. Nissan made a very bad choice on using this type of switch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577531March 15, 2024
ENGINE
The contact owns a 2023 Nissan Pathfinder. The contact stated while driving 35 MPH, the vehicle shut off. The driver was able to restart the vehicle after several hours. The check engine warning light was illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. Additionally, the contact received an email informing him there was a possible failure with the emission, a control malfunction, a misfire, or a malfunction. The message also stated do not drive vehicle. The contact called the manufacturer, and a case was filed. The failure mileage was approximately 5,931.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577520March 15, 2024
UNKNOWN OR OTHER
Nothing happened
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576713March 11, 2024
VISIBILITY/WIPER
Windshield cracked on passenger side 2 weeks after purchase. Then a few months later a star formed behind rearview mirror in middle of glass. The windshield is pitted in spots. Then last week the driver window cracked and has ran all the way up the window in a day. I feel like the glass in my car if bad. I reported it to my dealership and was given a run around about the extended warranty doesn’t cover glass that’s already cracked. It cracked and was hit all at the same time. In all 3 instances! I feel it’s a safety hazard, to drive around and something hit your windshield and just cause it to crack completely through! It’s also a HUGE EXPENSE for a new vehicle to have these issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572572February 18, 2024
ELECTRICAL SYSTEM
While traveling to California my battery in my 2023 Nissan Pathfinder was faulty and I had to be towed to Albuquerque, NM from Gallup, NM for it to be replaced. I have never been Reembursed $682.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572234February 15, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
In the past week or so I’ve experienced a blinking front collision light blinking as I’m driving. In the past two days the blinking light is now an actual audible alert with a collision warning system malfunction warning light saying it is disabled. Sometimes however, the adaptive cruise control still appear to work, sometimes it doesn’t. The light and system malfunction appears and then turns off on its own with no apparent reason. This is a serious safety concern because if the system does malfunction can lead to a collision when driving and/or parking if the light is blinking. When I took it to the dealer they were quick to dismiss the issue saying it can be caused by an obstruction to the windshield camera by dirt, frost, ice, etc. They cleared the codes (C2582-97, C2506-49 and C1F05-49) and sent me on my way. Sure enough on my way home the same thing happened. Please investigate this matter before someone is seriously injured or worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571616February 13, 2024
ENGINE, FUEL/PROPULSION SYSTEM
My car has been flipping into manual mode from a stopped position. It’s happened about a dozen times at this point. I’ve taken it to the dealership multiple times. The first time I took it in they said they did some software updates. A few weeks later it happened again. Took it back in… they said they couldn’t find anything wrong. They tried to tell me it was “user error”. Since then it’s happened multiple times. It’s always from a stopped or slowed position such as a red light, stop sign or yield/merge. I’ve almost been rear ended on 2 occasions because I try to accelerate and the car will not go and once you realize it’s in neutral someone is already slamming on their brakes behind you! The most recent time it happened with my children in the car! This is unacceptable. I driven Nissans for over 20 years and never had an issue. I currently lease this vehicle. I have 5 months left and I’ve been begging the dealership to get me out of this car… I told them I’d drive anything but this. And they won’t. I’ve been dealing with Nissan consumer affairs which is a joke! I’m at my wits end.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571597February 13, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I found my new 2023 Pathfinder at Kraft Nissan in Tallahassee, Fl but since I live in Ga I wanted to avoid paying taxes to transfer to Ga. I contacted Woody Folsom dealership in Vidalia, Ga who contacted Kraft and did a dealership trade. Woody Folsom dealership sales rep delivered to my home on [XXX]. On the same day as delivery, I drove the car to for about 30 mins and stopped at a red light. The auto stop feature was on - My car went from Drive to Neutral then OFF! I could not restart the car. I was in traffic with other vehicles who were blowing their horns at me. I did put on my flashers. I waited several minutes after attempting to start the car when it finally started again. The car went back to Vidalia to be serviced and I was told it was fixed and a battery had to be replaced. Again, this same scenario occurred multiple other times. [XXX] I was pulling out of Zaxby's and my car stalled on me, the turning lane for the cars on the opposite of rode was available so I pulled into it with my flashers as my car completely turned off. I had difficulty again starting the car back up. After several minutes of being turned off I was able to start it again. ** other issues [XXX] I was idling at a red light and car went from D to Neutral then completely shut off. [XXX] I was idling in a parking lot waiting on a friend. A light on the dashboard came on indicating the car would be shutting down as to save battery. The car turned off. When I went to start the car again, it would not properly start. It sputtered. I gave it gas and no change. I put car in reverse and tried to go forward which it continued to sputter then turned off. I attempted to start the car but it would not. After letting the car stay off for several minutes it finally started. [XXX] After driving the car for about 30 mins with no issues then shutting off - I tried to start car again and it started the sputtering again. Same deal - let it sit then try again with it starting. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568968January 31, 2024
ENGINE, SEATS
Vehicle was traveling at 55 mph. Vehicle shifted itself into neutral, engine began to rev, vehicle began to slow to approximately 50 mph, engine shut off at 50 mph, vehicle immediately locked brakes up and skidded to a stop in middle of highway. Vehicle would not turn back on initially. After a minute or so, vehicle restarted but showed that it was still in drive, had to be placed into park before being shifted back to drive. Second issue, the second row rear seat has a electronics issue. The rear seatbelt alarm chimes consistently with a warning saying the seat belt is not bucked when the seat is empty. Only resolution to temporally fix the problem is to keep the rear middle seatbelt buckled at all times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568961January 31, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
AEB light will come on, telling me that the automatic braking system is not working. Error codes were C2501-4B and C1F05-4B
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568866January 30, 2024
SERVICE BRAKES
During routine maintenance, it was noted that the rear brakes needed replacement. The vehicle is only over a year old and had less than 20,000 miles when this was recorded. In speaking with the dealership maintenance team, they stated that this is a known issue and that Nissan refuses to take any responsibility for faulty systems within their vehicles. The potential for brakes to go out randomly looks pretty likely, increasing the safety risk to the driver and others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562102December 27, 2023
POWER TRAIN
The second issue that I have with my 2023 Nissan Pathfinder Platinum edition involves the ten-speed transmission, which desperately needs a software update. I pulled out at an intersection and gave the Pathfinder some gas. I did not come to a complete stop prior. Nothing happened because the transmission was busy searching for a gear. Thankfully no driver came up on me from behind, but if they had I would have been in trouble. I did not know what was going on, so I gave it a lot of gas, which forced the transmission into a gear and allowed me to move forward rapidly. When coming to a stop and giving it gas, the transmission always has difficulty quickly finding and selecting a gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562100December 27, 2023
VISIBILITY/WIPER
I would like to submit a safety concern for a new vehicle that I purchased in April. The Nissan Pathfinder Platinum edition is indeed a very nice vehicle, but there are two issues that need to be addressed immediately. The first is that the windshield washer probe is located one- and one-half inches inside the hood near the windshield. This translates into a low stream of washer fluid that hits the 40-inch-tall windshield at the seven-inch mark from the bottom of it. This means that the wiper blades cannot and do not “catch and move the washer fluid” up to clean the entire windshield. I drove in a snowstorm recently, this proved to be extremely problematic for me and I had poor visibility looking out of the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559924December 13, 2023
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
I bought my 2023 Pathfinder FWD brand new in September, 2023. First few days I bought it it would switch to neutral or cut off while sitting at a light. It is now December and the ac/heater when on full blast reduces to mild on it own, the remote start no longer sets car temp based on outside time, the light in car doesn't come on when open doors, if key is in car and car is own it will lock by itself, the radio will play 5 seconds then turn off and go to a different screen, at times the screen will go from screen to screen on its on and will randomly switch to manual when i am stopped at drive through or backing out and putting in drive. Very frustrated with my purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551458October 23, 2023
UNKNOWN OR OTHER
I purchased my vehicle in april 2023. Everything had been going good until here recently. I had just gotten home, I left my keys in the cupholder, and shut my door to get my 11mo old daughter out of the back seat. All my doors locked, my daughter was left in the car for 45 minutes until my husband (left work) arrived with the spare. This has happened 4x here recently. I contacted Orr Nissan of Fort Smith, AR who told me there was nothing they could do because there are no recalls. I then called back, and asked to speak with the manager who said the same thing- no recalls, and nothing they can do about it. They also told me that until someone else mentions the same problems then they would even issue a recall. That it was up to corporate. I was also told that if I want anything to happen then I need to file a complaint with the BBB, which I have already done. My concern is my child who has been stuck in the car 4 different times within a week. No lights came on, no messages, I couldnt get to my daughter for 45 minutes. that is the main safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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