Nissan Leaf Complaints (2011)

95 consumer complaints on file.

#11324686May 15, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I RECENTLY PURCHASED A 2011 NISSAN LEAF VEHICLE FROM A PRIVATE PARTY. I QUICKLY NOTICED THAT MY BATTERY CAPACITY WAS AT 5 BARS AND THE VEHICLE HAS 73300 MILES. I ALSO NOTICED THE EV SYSTEM WARNING LIGHT WAS ON. I TOOK THE CAR TO MY LOCAL NISSAN DEALER AND LET THEM KNOW THAT I WAS GOING TO NEED A NEW BATTERY BUT WANTED TO KNOW THE HISTORY OF THE VEHICLES BATTERY BECAUSE I BELIEVE THAT THE DEGRADATION OF THE VEHICLES BATTERY WOULD FALL INTO THE SEVERE CATEGORY AND BECAUSE THE VEHICLE WAS IN BETWEEN OWNERS AT THE TIME NO ONE TOOK IT IN FOR A BATTERY REPLACEMENT. CURRENTLY IN 2020 THE 2011 VEHICLE IS AT 5 BARS MEANING THAT IF THE BATTERY ONLY LOST ONE BAR IN THE LAST YEAR THE BATTERY WOULD HAVE TO HAVE LOST MORE THAN 50% CAPACITY WITHIN THE TIMEFRAME THAT IT WOULD HAVE BEEN COVERED UNDER THE 8 YR/100,000MILES EXTENDED WARRANTY. THEY WOULD NOT PROVIDE ME WITH ANY VEHICLE BATTERY INFORMATION ALTHOUGH THE REPRESENTATIVE OF THE DEALER DID CONFIRM THAT THE WARRANTY WOULD HAVE BEEN IN EFFECT LAST YEAR. THEY THEN QUOTED ME $6600 FOR A BATTERY REPLACEMENT. AFTER RESEARCHING I FOUND A LETTER FROM NISSAN WHICH STATES THAT THE VEHICLE WARRANTY WOULD BE EFFECTIVE FOR 2011 MODELS WITH IMPLEMENTATION STARTING SOMETIME IN SPRING OF 2013. NISSAN SO FAR IS NOT WILLING TO REPAIR THE BATTERY OR ASSIST IN THE REPAIR ALTHOUGH THE WARRANTY WOULD HAVE COVERED THIS ISSUE. THE VEHICLE HAS COME CLOSE TO TURNING OFF WHILE I'VE BEEN ON THE ROAD. I AM AFRAID OF MY CARS BATTERY DYING WHILE I'M ON THE ROAD. IT'S MY ONLY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311406February 25, 2020
AIR BAGS
AIR BAG LIGHT FLASHES INDICATING AIR BAG SYSTEM INOPERATIVE. IT CAN BE RESET BY RECYCLING THE CAR ON/OFF 3 TIME WITHIN CERTAIN TIME LIMITS. THE LIGHT STARTS FLASHING AGAIN WITHIN ABOUT 5-20 MILES OF DRIVING. SAME PROBLEM ON OTHER NISSAN LEAFS THAT WERE PREVIOUSLY RECALLED. NISSAN DEALER WANTS $250 AND CHANGE TO DIAGNOSE THE PROBLEM AND THEN TELL ME WHAT THE SOLUTION IS, BUT EVERYBODY ALREADY KNOWS THE SOLUTION IN A FEW THOUSAND DOLLARS TO REPLACE THE PASSENGER SEAT AND SENSOR. THE NISSAN CUSTOMER AFFAIRS OFFICE INSISTS THAT I PAY THE DIAGNOSIS FEE DESPITE THE FACT THAT THE DASH BOARD LIGHT ALREADY DIAGNOSES THIS PROBLEM, WHICH ALONG WITH THE KNOW HISTORY OF NISSAN LEAF CLEARLY POINTS TO THE KNOWN PROBLEM. NISSAN CUSTOMER AFFAIRS SAYS "WE WILL CONSIDER GOOD WILL ASSISTANCE" - AFTER I PAY THE DIAGNOSIS, BUT LATER IN THE CALL NOTED THAT THE CAR IS OUT OF WARRANTY SO IT IS CLEAR NO GOOD WILL ASSISTANCE IS BEING CONSIDERED. THE DEALER SERVICE MANAGER (HAYWARD) TELLS ME THAT HE HAS HAD A NUMBER OF LEAFS IN WITH THE AIRBAG LIGHT FLASHING AND IT COULD BE "ANYTHING FROM A LOOSE CONNECTOR TO THE WIRING HARNESS," WHICH INTERESTINGLY IS A SET OF POSSIBILITIES THAT EXCLUDES THE SENSOR/SEAT REPLACEMENT WHICH IS THE WELL KNOWN FIX. THIS IS A SAFETY ISSUE THAT IS NISSAN'S RESPONSIBILITY. PLEASE RECALL THIS VEHICLE. THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298175January 9, 2020
SERVICE BRAKES
THE BRAKES MALFUNCTION AT LOW SPEEDS, BUT ARE NOT INCLUDED IN A RECALL PROGRAM. NISSAN HAS NOT HELPED AND DOES NOT RESPOND TO EMAILS OR QUESTIONS ON TWITTER. AT LOW SPEEDS THE BRAKES WILL SPORADICALLY ENGAGE AND DISENGAGE WITH REGENERATIVE BRAKING ENABLED. THEY WILL SOMETIMES CATCH WHICH CAUSES SUDDEN STOPPING OR SKIDDING IN HAZARDOUS CONDITIONS. THEY WILL ALSO NOT ENGAGE UNTIL THEY ARE PRESSED EXTREMELY HARD WHICH WILL ALSO CAUSE SUDDEN BRAKING AND CAN BE HAZARDOUS IN TRAFFIC OR HAZARDOUS CONDITIONS. I'VE BEEN ATTEMPTING TO REACH NISSAN TO RESOLVE THE ISSUE, BUT THEY DO NOT RESPOND. THIS IS AN ONGOING ISSUE THAT MAKES THE VEHICLE DANGEROUS TO DRIVE AT TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290303December 20, 2019
AIR BAGS
PASSENGER AIR BAG HAS SHUT OFF. DEALER RAN A DIAGNOSTIC TEST AND SAID I NEED A NEW PASSENGER SEAT AT A COST OF $3,182. CURRENT FAULT CODE IS B1018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288434December 11, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 NISSAN LEAF. WHILE DRIVING 55 MPH DOWN A MOUNTAIN, THERE WAS INSUFFICIENT BRAKING ABILITY AND THE VEHICLE WAS UNCONTROLLABLE. ADDITIONALLY, THE HILL DESCENT ASSIST FAILED TO ENGAGE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO VALLEY NISSAN OF STAUNTON (297 LEE JACKSON HWY, STAUNTON, VIRGINIA 24401, (540) 213-9600) WHERE IT WAS DIAGNOSED THAT THE REGENERATIVE BRAKING WAS NOT RESPONSIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT STATED THAT ADDITIONAL TESTING SHOULD BE PERFORMED ON ELECTRIC VEHICLES. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287002December 4, 2019
AIR BAGS
THE AIRBAG WARNING LIGHT AND DANGER SYMBOL BEGAN FLASHING RECENTLY. TOOK THE CAR TO THE DEALERSHIP AND THEY SAID THE AIRBAG SENSOR IN THE SEAT FAILED AND NEEDED TO BE REPLACED AND THE AIRBAGS WOULD NOT FUNCTION UNTIL THE REPAIR WAS COMPLETED. THIS VEHICLE HAS UNDER 60,000 MILES ON IT AND THE REPAIR PART COSTS NEARLY $3000 WHICH IS ABOVE THE KBB VALUE OF THE VEHICLE. THERE WAS NO INCIDENT TO REPORT, JUST A FAILURE ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280868November 18, 2019
AIR BAGS
ILLUMINATED AIRBAG WARNING LIGHTS FOR FRONT PASSENGER SEATS, DIAGNOSED BY NISSAN DEALER AS A FAILED SENSOR. WAS TOLD THE WHOLE FRONT PASSENGER SIDE SEAT BOTTOM WOULD NEED TO BE REPLAED (ESTIMATE $3,185.61). ALSO TOLD THAT THE FAILURE OF THIS SENSOR MEANT THAT ALL AIRBAGS WERE DEACTIVATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234415July 25, 2019
AIR BAGS
2011 NISSAN LEAF. CONSUMER WRITES IN REGARDS TO DEFECTIVE OCCUPANT SEAT SENSOR. *LD *DT *DT *JS*DT *JS*DT CONSUMER STATED I WANTED TO LET YOU KNOW THAT I HEARD FROM THE NISSAN DEALERSHIP LAST NIGHT (THURSDAY) AND AM TOLD THE REPAIR HAS BEEN COMPLETED. I PLAN TO PICK UP THE CAR TONIGHT. THE LOCAL DEALER WAS NOT SURE WHAT BECAME OF THE DEFECTIVE SEAT/SENSOR AND SAID STAFF FROM NISSAN DID ALL THE WORK, NOT THE LOCAL DEALERSHIP.*JB CONSUMER UPDATE, I HEARD FROM MY LOCAL NISSAN DEALER AND WAS TOLD THEY HAVE AGREED TO REPLACE THE SEAT.*JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207486May 14, 2019
AIR BAGS
THE PASSENGER SEAT OCCUPANCY SENSOR IS FAILING. THIS CAUSES THE PASSENGER AIRBAG TO TURN OFF AND THE WARNING LIGHTS TO FLASH ON THE DASH. THIS CONDITION MAY ALSO DISABLE THE DRIVERS AIRBAG. NISSAN ESTIMATE TO REPAIR IS OVER $3200, THE ENTIRE SEAT CUSHION ASSEMBLY MUST BE REPLACED. THIS IS OVER HALF THE VALUE OF THE CAR. NISSAN HAS RECALLED OTHER YEARS AND MODELS FOR THE SAME OR SIMILAR ISSUE, BUT NOT THE 2011 MODEL. THIS SERIOUS, KNOWN SAFETY DEFECT SHOULD BE ADDRESSED BY NISSAN IN A RESPONSIBLE MANNER. THE OCS SYSTEM CAN BE RESET, BUT THE TROUBLE APPEARS AGAIN IN A FEW DAYS. IT USUALLY APPEARS ON VEHICLE START-UP. THE PASSENGER SEAT MAY BE OCCUPIED, OR NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196006April 13, 2019
AIR BAGS
PASSENGER SEAT AIRBAG SENSOR FAILED. SAME ISSUE AS OTHER COMPLAINTANTS. VEHICLE STATIONARY. THIS IS THE SAME ISSUE AS AN EXISTING RECALL FOR LATER YEAR MODELS. WHEN IS THIS RECALL GOING TO BE EXTENDED TO EARLIER YEARS? THIS IS A SAFETY ISSUE AND NISSAN IS TRYING TO CHARGE OVER $2K TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193208April 1, 2019
AIR BAGS
THE LIGHT FOR MY SENSOR FOR MY PASSENGER AIRBAG (OCS SENSOR) IS ON ALL THE TIME AND FLASHING RED WITH OR WITHOUT A PASSENGER IN THE PASSENGER SEAT. SEEMS A BIG SAFETY ISSUE AS I WAS TOLD ALL AIR BAGS ARE DISABLED WHEN THE LIGHT IS FLASHING. COST INVOLVES REPLACING PASSENGER SEAT TOO AND TOTAL WOULD BE $4,800. THIS IS A 2011 NISSAN LEAF WITH 78,000 MILES AND ALL 12 BARS OF RANGE STILL REMAINING (ONE REPLACEMENT BATTERY TWO YEARS AGO). I HAVE NOT HAD IT REPAIRED DUE TO COST AND IT IS NOT PART OF A RECALL OF THE SAME PROBLEM IN 2013+ LEAFS. NO 2011 RECALL FOR THIS SAFETY PROBLEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190532March 21, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
THE RANGE METER ON THE RIGHT SIDE OF THE DASH SHOWS INCORRECT RANGE. I UNDERSTOOD WHEN PEOPLE WOULD SAY IT DEPENDS ON HOW YOU DRIVE, BUT NO MATTER HOW I DRIVE THERE IS NO POSSIBLE WAY FOR ME TO GET THE RANGE THE CAR SAYS I HAVE. IF IT SHOWS 55 MILES I CAN BE SURE TO GET BETWEEN 20 AND 35 MILES BEFORE BEING STRANDED. I CONTACTED NISSAN FOR A WARRANTY OR SERVICE CONCERN AND THEY CLAIMED IT NOT TO BE A MANUFACTURER DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180021February 14, 2019
AIR BAGS
WHILE DRIVING AND MAKING A RIGHT HAND TURN, THE AIR BAG LIGHT CAME ON. TOOK IT TO THE DEALERSHIP. A CHECK OF THE DIAGNOSTIC CODES SHOWED THAT THE PASSENGER OCCUPANCY SENSOR FAILED. THEY RESET THE CODE AND IT CLEARED FOR 2 WEEKS, THEN RE-APPEARED. WAS INFORMED THAT REPAIRS TO REPLACE THE PASSENGER OCCUPANCY SENSOR WAS $2700 + LABOR. THIS SAME PART WAS RECALLED IN 2013+, BUT NOT RECALLED ON 2011/2012. THE REPAIR IS VERY EXPENSIVE BECAUSE NISSAN WILL NOT SELL JUST THE AIRBAG SENSOR--YOU MUST PURCHASE AN ENTIRE SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176324February 11, 2019
AIR BAGS
THE LIGHT FOR MY SENSOR FOR MY PASSENGER AIRBAG (OCCUPANT CLASSIFICATION SYSTEM OCS SENSOR) IS ON ALL THE TIME AND FLASHING, EVEN WHEN THERE IS AN ADULT PASSENGER SITTING IN THE CAR. AFTER A SEARCH ONLINE, I FOUND THAT NISSAN LEAFS FROM 2013 TO 2018 HAVE BEEN RECALLED FOR THAT OCS PART, BUT MY 2011 NISSAN LEAF HAS NOT. ONLINE, MANY OTHER OWNERS OF MY SAME YEAR NISSAN HAVE HAD THE SAME PROBLEM. MY DEALER TOLD ME, IN ORDER TO REPLACE THE SENSOR, SINCE IT IS OUTSIDE THE WARRANTY, IT WILL REQUIRE REPLACING THE ENTIRE PASSENGER SEAT, WHICH IS UPWARDS OF $2700, NOT INCLUDING LABOR. I CALLED NISSAN, WHO TOLD ME THAT IT IS TOO FAR OUT OF THE WARRANTY, AND THEY CANNOT HELP ME. THE CUSTOMER SERVICE AGENT TRIED TO GET ME A COURTESY REIMBURSEMENT, BUT HE WAS UNABLE TO CONVINCE THE HIGHER-UPS, AND ALSO COULDN'T EVEN CONVINCE THEM TO REIMBURSE THE AMOUNT I HAD TO PAY TO HAVE THE DEALER CONFIRM WHAT I ALREADY KNEW ABOUT THE DEFECTIVE PART (ANOTHER $145). I AM NOW FORCED TO RIDE WITHOUT AIRBAGS FOR MY FRONT PASSENGER. IT SEEMS UNCONSCIONABLE FOR NISSAN TO ALLOW A SENSOR (A PART INTEGRAL TO THE SAFETY OF THE VEHICLE AND NOT AFFECTED BY NORMAL WEAR AND TEAR OF THE CAR) TO NOT BE PART OF A RECALL, ESPECIALLY WHEN SO MANY OTHER VEHICLES (NISSAN AND OTHERWISE) HAVE THE EXACT SAME ISSUE. I CAN ONLY ASSUME IT'S BECAUSE THE SENSOR IS TOO DIFFICULT TO REPLACE CHEAPLY. THEY LIKELY FIGURED OUT THE PROBLEM WITHIN THE FIRST FEW YEARS OF THE CAR'S MANUFACTURE AND CHANGED THE LOCATION OF THE SENSOR - HENCE THE REASON THEY WOULD AGREE TO REPLACE THOSE IN LATER MODELS AND NOT THEIR EARLIEST MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172159January 25, 2019
AIR BAGS
PASSENGER AIRBAG SYSTEM DISABLED BY OCCUPANT SENSOR FAILURE. THIS HAPPENED ON STARTUP. DTC B1018 AIR BAG OCCUPANT SENS [UNIT FAIL] I WANT MODEL YEAR 2011 NISSAN LEAF TO BE ADDED TO THE EXISTING RECALL FOR MODELS 2013 NISSAN LEAF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166570January 11, 2019
ELECTRICAL SYSTEM
STARTING ON 12/03/2018, THIS 2011 NISSAN LEAF BEGAN RELEASING SMOKE AND A NOXIOUS BURNING-PLASTIC SMELL INTO THE CABIN DURING 240V AND 125V ELECTRIC VEHICLE CHARGING WHEN THE VEHICLE IS STATIONARY AND THE IGNITION IS OFF. THE SMOKE ORIGINATES FROM THE ON-BOARD CHARGER (PART 296A0-3NA8A) LOCATED BEHIND THE REAR PASSENGER SIDE SEAT, WHICH IS RIGHT BEHIND WHERE THE CHILD SEAT USUALLY GOES. DESPITE THIS, THE VEHICLE CONTINUES TO CHARGE FROM ELECTRICAL SOURCES AND DRIVE NORMALLY. AN INSPECTION BY STEVENS CREEK NISSAN (4855 STEVENS CREEK BLVD, SANTA CLARA, CA 95051) ON 12/12/2018 FOUND THE SAME BURNING SMELL AND REPORTED THAT A "FUSE IN THE ON-BOARD CHARGER (IS) FUSING". THEY OFFERED NO FURTHER EXPERTISE ABOUT THE CAUSE EXCEPT TO RECOMMEND A REPLACEMENT OF THE ON-BOARD CHARGER. ON THE SAME DAY, NISSAN NORTH AMERICA WAS CONTACTED AND ASKED TO ADDRESS THE ISSUE AND REPLIED THAT THEY REFUSED TO ADDRESS THE PROBLEM ON 01/11/2019. THE ATTACHED IMAGES INCLUDE THE TECHNICIAN'S REPORT FROM NISSAN STEVENS CREEK AND PHOTOGRAPHS OF WHAT APPEARS TO BE THERMAL DAMAGE AND COMBUSTIBLE SOOT BUILDUP WITHIN THE ON-BOARD CHARGER, WHICH NOT ONLY CHEMICALLY CORRODES ELECTRONICS, BUT ALSO CAUSES OVERHEATING AND PRESENTS A FIRE HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152569November 19, 2018
AIR BAGS
OCCUPANT SENSOR FAILURE IS PREVENTING THE PASSENGER AIR BAG FROM DEPLOYING. THE CODE IS REPORTED AS A B1013. AS THIS MODEL WAS DESIGNED WITH A SENSOR WITHIN THE SEAT, THE OFFICIAL ACTION IS TO REPLACE THE ENTIRE SEAT, FOR AN ESTIMATE OF $3133.51. THIS IS HIGHLY COST PROHIBITIVE FOR A SAFETY FEATURE THAT SHOULD NOT PREVENT AN AIR BAG DEPLOYMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123812August 31, 2018
AIR BAGS
THE AIRBAG LIGHT IS ALWAYS ON AND INDICATES THE AIRBAGS ARE OFF AS I UNDERSTAND IT. WENT TO NISSAN AND THEY SAID IT WOULD COST $5,000.00 TO REPAIR AND REFUSED TO CORRECT THIS SERIOUS SAFETY ISSUE! WE ARE STUNNED AND HAVE NOT USED THE CAR FOR A LONG TIME NOW, TERRIFIED THAT WE MIGHT BE SERIOUSLY HURT OR KILLED...HELP!! DATE IT HAPPENED I DO NOT RECALL BUT PUT A COUPLE OF YEARS AGO....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115476August 2, 2018
POWER TRAIN
RECENTLY I GOT A NISSAN LEAF. BATTERY HAS BEEN ACT INCORRECT MILES .I DROVE 2 MILES IT COUNT AS 5 MILES. CHARGING WAS INCORRECT. I WAS CHARGE ON QUICK CHARGE TOOK ME 40 MUNITE FOR 30 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103556June 23, 2018
AIR BAGS
WHILE DRIVING THE VEHICLE STRAIGHT AT AROUND 35 MPH, THE AIRBAG LIGHT CAME ON. SUBSEQUENT DIAGNOSIS SHOWED A B1018 CODE THROWN BY THE LEAF, WHICH INDICATES THAT THE PASSENGER OCCUPANCY SENSOR HAS FAILED. THE CODE WAS RESET AND STAYED OFF, BUT AGAIN ABOUT 5 DAYS LATER, THE SAME ISSUE OCCURRED. THIS TIME, THE CODE WOULD NOT RESET. I WAS QUOTED $2700 IN PARTS AND $300 LABOR BY THE DEALERSHIP TO REPAIR THE PROBLEM, WHICH WAS UNECONOMICAL AND MORE THAN HALF THE VALUE OF THE CAR. THE CAR ONLY HAS 53,000 MILES AND IS ONLY 7 YEARS OLD. I CONTACTED NISSAN CUSTOMER AFFAIRS AND THEY WOULD NOT HELP WITH THE PRICE OF THE REPAIR AT ALL. I WAS INFORMED BY THE DEALERSHIP THAT NOT REPAIRING THE SENSOR WOULD RESULT IN ALL AIRBAGS BEING DISABLED, SINCE THE LIGHT WAS ILLUMINATED. IT SEEMS LIKE A BIG SAFETY ISSUE THAT IF THE PASSENGER OCCUPANCY SENSOR FAILS, ALL AIRBAGS ARE DISABLED. WE WILL HAVE TO CONTINUE DRIVING THE CAR AND CANNOT AFFORD A $3000 REPAIR TO A $5500 CAR. THIS SAME PART IS RECALLED ON 2013-2015 LEAFS AS WELL AS MILLIONS OF OTHER NISSAN CARS. IF THIS IS A COMMON FAILURE, MAYBE IT SHOULD BE RECALLED ON THE 2011-2012 LEAF AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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