MINI Countryman Complaints (2023)

1 consumer complaint on file.

• #11568899January 30, 2024
  UNKNOWN OR OTHER

  [XXX]: Clear blue sky conditions. Cools temps 63 degrees. Driving 75 mph on [XXX] South of Sarasota FL,. 2:30 pm, low traffic a few average cars around me. I had the window slightly opened for a moment then closed it and turned the heat on low just to get some warmth. Within moments I experienced a deafening explosion and look up and see the Sunroof completely shattered. Glass all over me and the car. I have pictures to support. [XXX] highway did not have any debris on the roads. No trucks. A few average size vehicles. The event was Very scary and shocking. I maintained composure, exited the highway and went to ACE hardware. Purchased $34 dollars in heavy leather gloves, to remove glass. Duct Tape to secure remaining glass pieces and a small dust pan and hand broom. Drove vehicle to dealer and was informed it may not be covered as a defect. That is unbelievable and unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0