Mercury Sable Complaints (2000)

464 consumer complaints on file.

#10089864August 12, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
FRONT LEFT COIL SPRING FAILED WHICH RUPTURED THE TIRE AND DAMAGED THE RIM. *MR A WEEK LATER THE CONSUMER RECEIVED A RECALL LETTER. *SC RECAL #04V332000 *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087646August 11, 2004
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
WHILE DRIVING AT 35 MPH CONSUMER HEARD A LOUD NOISE COMING FROM THE REAR TIRE .VEHICLE WAS TOWED TO THE INDEPENDENT SHOP AND MECHANIC DETERMINED THEAT REAR COIL SPRING ON THE DRIVER'S SIDE BROKE AND PUNCTURED THE TIRE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087129August 3, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WHILE TURNING INTO THE DRIVEWAY DRIVER'S SIDE OF THE VEHICLE DROPPED. AFTER TOWING THE VEHICLE TO A MECHANIC CONSUMER DISCOVERED THAT THE LEFT SIDE COIL SPRINGS BROKE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083613July 27, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WHILE DRIVING AT 40 MPH THE CONSUMER HEARD A LOUD NOISE COMING FROM THE FRONT OF THE VEHICLE. AFTER DRIVING A HALF MILE THE CONSUMER HEARD THE NOISE, AND SMELLED BURNING RUBBER. THE CONSUMER DROVE THE VEHICLE TO THE DEALERSHIP, AND THE MECHANIC DETERMINED THAT THE LEFT COIL SPRING ON THE DRIVER'S SIDE BROKE. *AK (11/23/05) *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083393July 19, 2004
EXTERIOR LIGHTING:TAIL LIGHTS:SWITCH
RECALL NOTICE REGARDING 2000 MERCURY SABLE STOP LAMP SWITCH AND WIRING.*MR THE CONSUMER RECEIVED THE RECALL APRIL 2004. THE CONSUMER'S PROBLEM IS THAT BECAUSE OF HIS WORK SCHEDULE THE DEALER IS ALREADY CLOSED BY THE TIME HE ARRIVES IN THE AREA. THEREFORE THE CONSUMER HAS BEEN UNABLE TO SCHEDULE THE SERVICE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080792July 11, 2004
ELECTRICAL SYSTEM
ON THURSDAY, 7/8, I MADE AN APPOINTMENT TO BRING OUR 2000 MERCURY SABLE TO TOMBALL FORD IN TOMBALL, TEXAS ON THE FOLLOWING SATURDAY MORNING TO HAVE THE RECALL WORK DONE (THEY ONLY RETURNED PART OF THE RECALL LETTER, BUT IT WAS REGARDING A STOP LAMP SWITCH). TO MAKE SURE THE DEALERSHIP HAD PLENTY OF TIME TO COMPLETE THE WORK, WE DROPPED OUR CAR OFF FRIDAY NIGHT, FILLING OUT THE APPROPRIATE PAPERWORK, LEAVING THE KEYS AND ALL INFORMATION REQUIRED IN THEIR DROP BOX. WE CALLED SATURDAY MORNING AND WAS TOLD THEY HAD "FORGOTTEN" TO CHECK THE DROP BOX UNTIL 11:00 SO THE WORK WOULDN'T BE COMPLETED UNTIL 2:00 THAT AFTERNOON. THE RECALL NOTICE SAID IT WOULD ONLY TAKE ABOUT 1/2 DAY. AT 3:50 (10 MINUTES PRIOR TO THEIR CLOSING) WE CONTACTED RICK, WHO IDENTIFIED HIMSELF AS THE SERVICE MANAGER AT TOMBALL FORD. HE SAID THEY "JUST DIDN'T GET TO IT" AND IT WOULDN'T BE READY UNTIL SOMETIME MONDAY. MY HUSBAND EXPLAINED WE NEEDED BOTH OF OUR CARS ON MONDAY AND ASKED IF THEY WOULD SUPPLY US WITH A RENTAL CAR. IT WAS OBVIOUSLY TOMBALL FORD'S FAULT THAT WE WOULD NOT HAVE A CAR. RICK SAID NO, THAT THIS PARTICULAR RECALL DIDN'T CALL FOR A RENTAL CAR TO BE SUPPLIED BY THE DEALERSHIP. IT'S PEOPLE LIKE RICK WHO MAKE THIS WHOLE THING A PAIN IN THE BUTT. HE SHOULD HAVE BEEN MORE THAN HAPPY TO SUPPLY US WITH A FREE RENTAL CAR BECAUSE IT WAS TOTALLY THEIR FAULT THAT THE WORK DIDN'T GET DONE. I DON'T THINK WE WILL EVER BUY AN AMERICAN MADE CAR AGAIN. AT LEAST THE PEOPLE AT THE LOCAL TOYOTA DEALERSHIP ADMIT WHEN IT'S THEIR FAULT AND RECTIFY THE PROBLEM. IT'S OBVIOUS THAT TOMBALL FORD COULD CARE LESS IF THEY HAVE OUR CURRENT OR FUTURE BUSINESS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074274July 6, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THE LEFT FRONT COIL SPRING BROKE, WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT. WHEN THIS OCCURRED THE SUSPENSION DROPPED. *JB BOTH SPRINGS WERE REPLACED. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080325July 2, 2004
WHEELS
WHILE DRIVING 12-15 MPH LEFT FRONT WHEEL DISCONNECTED FROM THE VEHICLE. DEALER WAS NOT NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074419June 24, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WHILE BACKING OUT OF THE GARAGE, THE FRONT DRIVER SIDE TIRE BLEW OUT WITHOUT WARNING. THE DEALER STATED THAT THE COIL SPRING HAD FAILED. *LA THE FRONT SPRING HAD BROKEN. BOTH FRONT COIL SPRINGS AND STRUT BEARINGS WERE REPLACED. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079698June 23, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE STOPPING AT A STOP SIGN VEHICLE SUDDENLY ACCELERATED. CONSUMER FOOT WAS ON THE BRAKE PEDAL WHEN THE ACCELERATION OCCURRED. CONSUMER IMMEDIATELY PUT THE VEHICLE INTO NEUTRAL. THIS STOPPED THE ACCELERATION. THEN, CONSUMER REVERSED THE VEHICLE SLIGHTLY AND TILTED THE STEERING WHEEL TO THE RIGHT BEFORE PUTTING THE VEHICLE BACK INTO DRIVE AND ACCELERATING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079757June 23, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, AIR BAGS:FRONTAL
WHILE DRIVING 35 MPH CONSUMER APPLIED THE BRAKE PEDAL AND THE BRAKES FAILED, RESULTING IN A COLLISION. UPON IMPACT, BOTH FRONTAL AIR BAGS FAILED TO DEPLOY. DRIVER AND PASSENGER SUSTAINED MAJOR INJURIES, AND WERE TRANSPORTED TO THE HOSPITAL. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. HOWEVER, THE DEALER REFUSED TO INSPECT THE VEHICLE. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10072211June 22, 2004
SEAT BELTS:FRONT:RETRACTOR
THE DRIVER'S SEAT BELT WOULD NOT FULLY RETRACT BACK, THEREFORE IT WAS LOOSE ON THE DRIVER. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066798June 22, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
VEHICLE WAS PARKED IN THE DRIVEWAY CONSUMER HEARD A NOISE. UPON INSPECTION THE CONSUMER NOTICED THAT DRIVER'S SIDE FRONT COIL SPRING BROKE IN TWO. THE BROKEN COIL SPRING PENETRATED THE TIRE WHICH CAUSED IT TO GO FLAT. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075260June 12, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:FRONT:MACPHERSON STRUT
MY 2000 MERCURY SABLE LS PREMIUM BLEW OUT THE LEFT FRONT TIRE. AT THE MOMENT I PUT THE CAR IN REVERSE TO EXIT MY DRIVEWAY. MY HUSBAND PROCEEDED TO REMOVE THE FLAT TIRE AND INSTALL THE MINI-SPARE WHEN HE DISCOVERED THE SUSPENSION STRUT COIL SPRING HAD BROKEN AND PENETRATED THE TIRE SIDEWALL. I HAD THE CAR TOWED TO OUR MERCURY DEALER IN ESSEX, VERMONT WHERE NEW STRUTS/COIL SPRINGS WERE INSTALLED PLUS A NEW TIRE. THIS SPRING FAILURE COULD HAVE HAD FATAL CONSEQUENCES IF IT WOULD HAVE HAPPENED AT HIGHWAY SPEEDS. THE COIL SPRING WAS OBVIOUSLY DEFECTIVE DUE TO A MANUFACTURING/DESIGN FLAW. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074575June 1, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
I JUST PAID $700.00 TO REPLACE A BROKEN FRONT SPRING THAT PUNCTURED (EXPLODED) THE INSIDE SIDEWALL OF MY TIRE IN TWO PLACES...WHILE MY CAR WAS PARKED AT MY OFFICE.*AK I FEEL VERY FORTUNATE TO HAVE NOT BEEN DRIVING THE CAR AT THE TIME OF THE SPRING FAILURE. I CAN ONLY IMAGE THE POTENTIAL DAMAGE TO MY CAR, MYSELF AND OTHERS NEARBY IF THIS SPRING HAD FAILED WHEN THE CAR WAS BEING DRIVEN. I STRONGLY FEEL THIS SPRING FAILURE IS NOT A TYPICAL OWNER MAINTENANCE COST. IT IS CLEARLY A MANUFACTURER/PART FAILURE AND I REQUESTED THE COST OF THIS REPAIR TO BE PAID BY THE MANUFACTURER. ADDITIONALLY, I STRONGLY RECOMMENDED THE MANUFACTURER CONSIDER A RECALL OF THIS PART FOR THE SAFETY OF ITS CUSTOMERS. FORD MOTOR COMPANY RESPONDED ONLY THAT THE CAR IS OUT OF WARRANTY. THE REPRESENTATIVE FOR FORD STATED THIS PART FAILURE WAS A OWNER MAINTENANCE ISSUE NOT A SAFETY CONCERN. I STRONGLY DISAGREE. PLEASE RESPOND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074466May 29, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
MY CAR WAS SITTING IN THE GARAGE, AND WHEN I PUT IT IN REVERSE TO GO TO MY DRS, A LOUD BANG HAPPENED, LEFT FRONT SIDE OF CAR WENT DOWN, I THOUGHT IT WAS A FLAT TIRE, BUT UPON INSPECTION BY THE GARAGE, I WAS INFORMED THAT THE COIL SPRING HAD LET LOOSE AND FLEW THRU THE TIRE, FLATTENING IT!. THIS IS UNACCEPTABLE TO ME, AS MY CAR IS A 2000 MERCURY SABLE, IT HAS ONLY 14,565 MILES!!. ALSO , THE DEALERSHIP, SHERMAN FORD, WESTFIELD,NY, I WAS TREATED AS I WAS DIRT!, TO THE EXTENT, MY BILL WAS MADE OUT TO A PERSON WITH A "DIFFERENT" FIRST NAME!, AND THEY REFUSED TO CHANGE IT, BUT THEY SURE WERE FAST ENOUGH TO GRAB MY "CREDIT CARD"!!!. I THEN ASKED FORD, MERCURY DIVISION(1-800) NUMBER , IF THERE WAS ANY WAY TO RECOUP ANY OF MY MONEY, AS I AM A 83 YR. OLD SENIOR, ON SOCIAL SECURITY, AND THEY TOLD ME THEY WOULD CONTACT THE "SERVICE MANAGER, HE IN TURN WAS TO CONTACT THE "AREA REP, YESTERDAY, I WAS TOLD, POINT BLANK,"FORGET IT"!!! I HAVE OWNED FORDS & MERCURY'S ALL MY LIFE, MY 1ST CAR WAS A 1937 FORD CONVERTIBLE, BUT AFTER THIS TYPE OF TREATMENT, I NEVER AGAIN WILL BUY ANY OF FORDS OR MERCURY CARS!. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074300May 26, 2004
ENGINE AND ENGINE COOLING:ENGINE
WHEN THE KEY WAS TURNED IN THE IGNITION THERE WAS AN EXPLOSION. THE AIR INTAKE MANIFOLD ON TOP OF THE ENGINE EXPLODED INTO PIECES. THE VEHICLE WAS TOWED TO THE DEALERSHIP. THE DEALERSHIP INSPECTED THE VEHICLE, BUT COULDN'T INDICATE WHAT CAUSED THE EXPLOSION. THE MANIFOLD, SPARK PLUG AND 3 TYPES OF SPRINGS WERE REPLACED. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10074178May 25, 2004
AIR BAGS
THE AIRBAG ON THE STEERING WHEEL WAS CRACKED, THE CONSUMER HAD NOTIFIED THE DEALERSHIP ABOUT THIS ISSUE. PLEASE PROVIDE ANY FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072597May 14, 2004
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THE CAR WAS SITTING IN THE DRIVEWAY. THE FRONT DRIVERSIDE COIL SPRING BROKE WITHOUT WARNING AND PUNCTURED THE TIRE CAUSING A BLOWOUT. THE CAR COULD NOT BE MOVED NOR COULD THE TIRE BE REMOVED SINCE IT WAS IMPAILED ON THE COIL SPRING. IF THIS HAD HAPPENED WHILE DRIVING AT HIGHWAY SPEEDS, IT COULD HAVE CAUSED AS SERIOUS ACIDENT AND INJURIES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073523May 12, 2004
SEAT BELTS:FRONT:RETRACTOR
DRIVER'S SIDE SEAT BELT FAILED TO STAY LATCHED PROPERLY. CONSUMER DROVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC REPLACED THE SEAT BELT SYSTEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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