Mercury Sable Complaints (2001)

430 consumer complaints on file.

#10191437May 22, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
HEARD A LOUD BANG IN REAR OF VEHICLE WHILE DRIVING. FURTHER INSPECTION REVEALED A BROKEN DRIVER'S SIDE REAR SPRING. I THEN FOUND OUT THERE WAS A DEALER RECALL ON THE FRONT SPRINGS DUE TO THEM BREAKING PREMATURELY, BUT NO RECALL ON THE REAR SPRING. I WILL HAVE TO REPLACE REAR STRUT AND SPRING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191317May 21, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2001 MERCURY SABLE. WHILE DRIVING 20 MPH, THE CONTACT HEARD A LOUD NOISE. SHE NOTICED THAT THE REAR DRIVER SIDE TIRE WAS FLAT BECAUSE THE COIL SPRING PUNCTURED THE TIRE. THERE WAS A RECALL FOR THE FRONT COIL SPRINGS (RECALL# 04V332000). THE CONTACT FEELS THAT THE REAR COIL SPRING SHOULD BE INCLUDED IN THE RECALL. THE CURRENT AND FAILURE MILEAGES WERE 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190593May 13, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
FRONT COIL SRING FAILED AND DAMAGED TIRE AS WELL. I HAD THIS HAPPEN TO THE BACKOF THE CAR ANF FORD COVERED IT. IT HAPPENED TO THE BACK AND FORD WILL NOT COVER IT. IT COST OVER $1000.00 TO REPAIR. CAR IS A 2001 MERCURY SABLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189579May 2, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
I HAD MY FRONT COIL SPRINGS REPLACED IN 01/2007 UNDER THE STANDING RECALL ON 2001 MERCURY SABLES. NOW I HAVE TO REPLACE THE REAR SPRINGS THAT ARE OBVIOUSLY DEFECTIVE AND NO RECALL HAS BEEN INITIATED. HOW FORD/MERCURY IS NOT REQUIRED TO ISSUE A RECALL IS BEYOND ME. AS I DRIVE I NOTICE NUMEROUS SABLES AND TAURUS WITH REAR ENDS THAT ARE SAGGING DUE TO THIS OBVIOUS DEFECT......AND FORD DOES NOTHING....AND NHTSA FOLLOWS SUIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189583May 2, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
THE REAR COIL SPRINGS IN MY 2001 MERCURY SABLE BOTH BROKE WITHIN DAYS OF ONE ANOTHER. I BELIEVE THAT THIS MAY BE A SIMILAR SITUATION TO THE RECALL THAT WAS MADE ON THE FRONT COIL SPRINGS RELATED TO SALT PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189597May 2, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
YET ANOTHER FORD TAURUS - MERCURY SABLE REAR SPRING FAILURE AND NO CORRECTIVE ACTION TO DATE BY THE COMPANY OR NHTS. YOUR DATABASE IS FULL OF COMPLAINTS. THE MFG HAS RECOGNIZED THE FAILURE OF THE FRONT SPRING (RECALL# 04V332000), YET WILL NOT OFFER REPAIR SERVICE OR CORRECTIVE ACTION ON THE REAR SPRINGS THAT APPEAR TO BE THE EXACT SAME PART/DESIGN AND ARE EXHIBITING THE SAME DEFECT. HOW MANY PEOPLE DON'T EVEN KNOW OF THE WEBSITE OR THE RECALL? FORD PLAYS OFF THE FRONT SPRING FAILURES TO LESS THAN 2% FAILURE, BUT MECHANICS PERFORMING STATE SAFETY SAY THEY FAIL MORE THEN 25% OF THIS MODEL FOR THE EXACT PROBLEM. IF IT'S A FAILURE FOR A STATE SAFETY INSPECTION, THEN IT MUST BE A SAFETY CONCERN, SOMEONE NEEDS TO TAKE IMMEDIATE ACTION AND ADD THE REAR SPRINGS TO THE RECALL LIST. I SEE AVG REPAIRS TOTALING OVER $500-$600 + COST OF A NEW TIRE. SOME ONE PLEASE REVIEW THIS MAJOR CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189239April 30, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
I OWN A 2001 MERCURY SABLE SEDAN. ON APRIL 26 I WAS DRIVING ON THE HIGHWAY AT APPROXIMATELY 9 MPH WHEN MY REAR PASSENGER TIRE BLEW OUT. I WAS ABLE TO KEEP CONTROL OF THE CAR WITH DIFFICULTY, AND GET IT TO THE SIDE OF THE ROAD. UPON HAVING THE CAR INSPECTED BY A MECHANIC, IT WAS FOUND THAT THE REAR PASSENGER SIDE BOOT HAD BROKEN AND THE COIL SPRING HAD PIERCED MY TIRE. I HAD THE 2 FRONT BOOTS AND SPRINGS REPLACED ON JANUARY 10, 2006 BECAUSE THE SAME THING HAPPENED TO THE DRIVER SIDE FRONT COIL AND BOOT. I FOUND OUT AT THAT TIME THAT THIS WAS A RECALLED PROBLEM. UPON CALLING THE FORD DEALERSHIP ON APRIL 27 TO NOTIFY THEM, I WAS INFORMED THAT THIS IS A "FREQUENT PROBLEM WITH THE TAURUS AND SABLES, BUT THERE IS NO RECALL FOR THE BACK COIL SPRINGS". I THEN NOTIFIED THE FORD MOTOR COMPANY AND WAS INFORMED THAT WHAT THE DEALER TOLD ME WAS TRUE. THIS COULD HAVE BEEN A FATALITY. THE PUBLIC SHOULD BE MADE AWARE THAT NOT JUST THE FRONT COILS ARE AN ISSUE. THE CAR IS HAVING BOTH REAR SPRINGS REPAIRED AT A COST OF APPROXIMATELY $470.00 THIS DOES NOT INCLUDE THE COST OF REPLACING THE DESTROYED TIRE WHICH WILL COST AN ADDITIONAL $85.00. THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188810April 25, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
MY WIFE WAS DRIVING HOME FROM THE HAIR DRESSER WHEN SHE HEARD A NOISE UNDER OUR 2001 SABLE THAT SHE NEVER HEARD BEFORE. SHE THEN CALLED TO TELL ME THE TIRE WAS GOING FLAT. WHEN I GOT HOME FROM WORK I TRIED TO PUT AIR IN THE TIRE AND IT WOULD NOT HOLD ANY AIR. I PULLED THE TIRE OFF TO TAKE IT TO GET REPAIR AND I NOTICED THAT THE TIRE HAD BEEN DAMAGED BEYOND REPAIR, I HAD JUST BROUGHT ALL NEW TIRES TWO WEEKS PRIOR. AFTER GETTING THE TIRE REPLACED I PUT IT BACK ON AND WENT TO SPIN THE TIRE AROUND AS I REINSTALLED THE LUG NUTS AND IT WOULD NOT MOVE. I THEN PULLED THE TIRE BACK OFF AND FOUND THAT THE RIGHT REAR COIL SPRING HAD BROKEN AND THAT'S WHAT DAMAGED THE TIRE BEYOND REPAIR. I CALLED FORD MOTOR CUSTOMER ASSISTANCE BECAUSE I KNEW OF THE FRONT RECALL BUT I WAS TOLD THEY FORD MOTOR COMPANY WERE NOT DOING ANYTHING ABOUT THE REAR SPRINGS BECAUSE IT WASN'T IN THE RECALL. I THEN TOOK PICTURES OF THE BROKEN SPRING AS THE CAR WAS JACKED UP IN MY GARAGE BECAUSE I NEED TO CUT THE PORTION OF SPRING THAT WAS STICKING OUT SO I COULD PUT THE NEW TIRE ON SO I COULD DRIVE THE CAR TO THE REPAIR SHOP. AS IT TURNED OUT THE LEFT REAR COIL SPRING WAS ALSO BROKEN BUT IT WAS BROKEN AT THE TOP ON THE LEFT HAND SIDE. I HAD THE CAR REPAIR AT T.C. AUTO SERVICE IN ANN ARBOR AND THEY HAVE SEEN MORE THEN JUST MINE. TO MAKE A LONG STORY SHORT I THINK THIS IS BULL THAT FORD/MERCURY KNEW THEY HAD A PROBLEM AND WOULD ONLY COVER THE FRONT SPRINGS BY PUTTING A SPRING PROTECTOR ON THE FRONT SPRING TO PREVENT IT FROM DAMAGING THE TIRE WHEN IT FAILED. I HAVE BOTH REAR STRUTS AND COIL SPRING ASSEMBLY. I HAD THEM CHANGED AS ASSEMBLY NOT JUST THE COILS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188826April 25, 2007
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
DRIVING OUR 2001 SABLE ONE DAY THE CHECK ENGINE LIGHT CAME ON WHEN WE WERE STOPPED AT A RED LIGHT. AS THE LIGHT TURNED GREEN I ACCELERATED AND THE CAR DID NOT MOVE ACCORDING TO THE PRESSURE I WAS PUTTING ON THE GAS PEDAL. THE LIGHT STOPPED FLASHING AND THE CAR RAN FINE. THIS WOULD HAPPEN FROM TIME TO TIME AND IT GOT TO A POINT WERE I TOOK THE UNIT TO A MERCURY DEALERSHIP TO HAVE IT CHECKED OUT AND THEY STATED IT HAD A MIS-FIRE ON THE NUMBER 4 CYLINDER AND THEY WOULD HAVE TO REPLACE THE CYLINDER HEAD AT A COST OF 2K ONE HEAD ONLY. I DID SOME ASKING AROUND AT FORD AND FOUND OUT THAT THERE WERE SOME VALVE ISSUES WITH THE 3.0L DOHC 24 V . I LOOKED INTO THE DEALER PROCESS OF CHANGING ONLY ONE HEAD AND I WAS TOLD THAT WOULD NOT BE THE SMART THING TO DO. I FINALLY TOOK THE CAR IN TO CONFIRM WHAT THE DEALER HAD SAID AND TO GET IT FIXED. I TOOK THE CAR TO T.C. AUTO SERVICE IN ANN ARBOR AND HE CONFIRMED I HAD A LEAK DOWN PROBLEM ON NUMBER 4 CYLINDER EXHAUST VALVE. THE ENGINE HAD TO BE REMOVED FROM THE CAR AND I HAD BOTH HEADS REWORKED NEW VALVE GUIDE AND SEATS ALONG WITH REPLACING THE VALVES ON NUMBER 4 CYLINDER. I HAVE THE DAMAGED VALVES RETURNED TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188227April 18, 2007
STRUCTURE, EQUIPMENT:APPLIANCE:AIR CONDITIONER
FIRST THE FRONT PASSENGER SIDE LEAKED WATER DURING RAIN STORMS. I HAD THAT FIXED LAST FALL. NOW THE A/C BLOWER MOTOR NEEDS REPLACEMENT, AND IT WAS TOLD TO ME THAT THESE TWO REPAIRS ARE RELATED. THE COST FOR THE 2001, SABLE IS $2500 IN REPAIRS. FORD NEEDS TO FIX THIS PROBLEM. RECALL #03V087000 AND OTHER COMPLAINT #10184014. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186717April 2, 2007
SUSPENSION:REAR:SPRINGS
REAR SPRING BROKE ON 2001 MERCURY SABLE-4 DR. SEDAN. CAR SAT IN UNHEATED GARAGE FOR 1 WEEK WHILE ON VACATION. TEMPERATURE IN GARAGE APPROX. 30 DEGREES. WHEN VEHICLE USED FIRST TIME AFTER VACATION ON JAN. 3, 2007, WHILE BACKING OUT OF GARAGE, HEARD LOUD NOISE OF SOMETHING BREAKING OR POSSIBLY BEING RUN OVER. STOPPED VEHICLE TO CHECK FOR ANYTHING BEHIND OR UNDER VEHICLE. FOUND NOTHING. CONTINUED TO DRIVE VEHICLE TO WORK, APPROX. 25 MILES WITHOUT FURTHER INCIDENT. NOTICED UPON RETURN HOME THAT EVENING THAT VEHICLE WAS SETTING LOW AT REAR OF VEHICLE. I DID NOT TAKE TO A DEALERSHIP UNTIL APRIL 2, 2007. USED ANOTHER VEHICLE FOR TRANSPORTATION. WIFE USED THIS VEHICLE ONLY AS NEEDED UNTIL THE DEALERSHIP VISIT THIS MORNING. WAS INFORMED OF THE BROKEN REAR SPRING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185215March 15, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE, EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
I AM HAVING MAJOR HEATING ISSUES THAT THE HEATER CORE WILL NOT WARM THE CAR AND THE METAL TUBING BEGAN TO LEAK AT THE T THAT IS ON THE FIRE WALL OF THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185106March 14, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE, ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
TL*- THE CONTACT OWNS A 2001 MERCURY SABLE WITH AN ODOMETER READING OF 71750 MILES. THE CONTACT STATED THAT THE HOSES THAT RAN THROUGH THE HEATER CORE DRY ROTTED AND FAILED, WHICH CAUSED THE VEHICLE TO OVERHEAT. THE CONTACT WAS DRIVING UNDER NORMAL CONDITIONS AT 40 MPH WHEN THE FAILURE OCCURRED. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE THE PROBLEM REPAIRED. THE FAILURE MILEAGE WAS 68,680.*AK THE VEHICLE WAS LEAKING COOLANT AT THE TUBES TO THE HEATER CORE. THE FRONT BRAKE PADS WERE VERY THIN. UPDATED 04/12/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185111March 14, 2007
ENGINE AND ENGINE COOLING, EQUIPMENT, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, EQUIPMENT:APPLIANCE:AIR CONDITIONER
RE:PREVIOUS REPAIR TED RUSSELL INVOICE # F1CS560238 DATED: 1/19/2007 MALFUNCTIONS THAT STARTED FEBRUARY 28, 2007 ARE SAME AS PREVIOUSLY STATED IN REFERENCED INVOICE AS FOLLOWS: 1)CLIMATE CONTROL BLOWS HOT AIR WHILE ON FRESH AIR AND AC 2)COOLANT LIGHT COMES ON; THIS USUALLY HAPPENS WITH THE MALFUNCTION OF THE AC CONTROL SYSTEM REFERENCED ABOVE. I CAN STOP THE CAR, TURN EVERYTHING OFF AND IN 15 SECONDS RESTART AND LIGHT GOES OFF. THE COOLANT LIGHT WILL STAY OFF AS LONG AS I KEEP THE CLIMATE CONTROL OFF HOWEVER; WHEN DRIVING FOR A DISTANCE (I.E. 30 MILES) AND THEN MULTIPLE START / STOPS IN TRAFFIC THE LIGHT WILL COME ON IF I AM RUNNING THE CLIMATE CONTROL. UNTIL THE RECENT MALFUNCTION OF THE CLIMATE CONTROL WEDNESDAY NIGHT (2/28/07) THIS COOLANT LIGHT HAS NOT COME ON SINCE LAST REPAIR TO CLIMATE CONTROL. FOR INFORMATION, THE CONDITIONS OUTSIDE WERE APPROXIMATELY 66 F. OBVIOUSLY I AM UPSET WITH THE CONTINUED PROBLEMS I AM HAVING AFTER THIS VEHICLE SPENT ONE WEEK IN YOUR SHOP FOR PREVIOUS REPAIRS FOR THE SAME MALFUNCTIONS. ADDITIONALLY, I AM EXTREMELY DISSATISFIED WITH THE RECOMMENDED REPAIRS MADE BY TED RUSSELL QUALIFIED PROFESSIONALS AS DISCUSSED WITH YOU DURING MY PHONE CONVERSATION YESTERDAY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184610March 9, 2007
SEAT BELTS:FRONT:RETRACTOR
TL*- THE CONTACT STATED THAT THE SEAT BELT RETRACTOR ON THE PASSENGER'S SIDE OF THE 2001 MERCURY SABLE WILL NOT RETRACT. THE DEALERSHIP INFORMED THE CONTACT THE RETRACTOR WAS FOLDING THE BELT OVER, WHICH CAUSED IT TO JAM. THE DEALERSHIP ADVISED THE CONTACT THE SEAT BELT RETRACTOR NEEDED TO BE REPLACED. THE CONTACT SPOKE WITH THE MANUFACTURER. AND THEY INFORMED HIM THIS WAS NOT COVERED UNDER THE WARRANTY. THE CURRENT MILEAGE ON THE VEHICLE WAS 28,000. *AK THE CONSUMER PROVIDED THE INVOICE FOR REPAIR AND PICTURES BEFORE THE REPAIR. UPDATE 05/04/07*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184308March 6, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
REAR SPRINGS BREAKING ON MERCURY SABLES AND FORD TAURUS. MY SABLE IS A 2001. THE SERVICE MANAGER TOLD ME THAT IT HAPPENS VERY OFTEN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183871March 1, 2007
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
TL* - THE CONTACT CALLED REGARDING THE 2001 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING SHE FELT VIBRATION BY THE GAS PEDAL. A MECHANIC DIAGNOSED THE FAILURE AS THE LEFT AND RIGHT FRONT FRAME MOUNTS SHEARED OFF. THE FAILURE MILEAGE WAS 81,000. THE MECHANIC STATED THAT HE WILL CALL FORD BECAUSE HE HAD NEVER SEEN THIS TYPE OF FAILURE, AND DID NOT KNOW WHAT TO DO TO REPAIR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183689February 27, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, EQUIPMENT:ELECTRICAL
MY CAR HAS A DEFECT WHICH HAS BEEN REPAIRED UNDER WARRANTY 3 TIMES AND NOW IT LOOKS LIKE A 4TH THAT COULD BE AT MY EXPENSE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183015February 20, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS, SUSPENSION:FRONT:MACPHERSON STRUT
TL*- THE CONTACT OWNS A 2001 MERCURY SABLE AND WHILE DRIVING ON THE HIGHWAY AT A SPEED OF 65 MPH THE CONTACT HEARD A RUBBING NOISE COMING FROM THE VEHICLE, BUT DIDN'T KNOW EXACTLY WHERE IT WAS COMING FROM UNTIL HE ARRIVED HOME. THE CONTACT STATED THAT HE NOTICED THE DRIVER SIDE REAR SPRING WAS CRACKED AND THAT THE SHARP END OF THE SPRING WENT INTO THE TIRE. THE CONTACT TOOK THE VEHICLE INTO THE LOCAL MECHANIC AND THE MECHANIC REPLACED BOTH REAR SPRINGS. THE CONTACT CAN PROVIDE SPRINGS IF NEEDED. THE CURRENT AND FAILURE MILEAGE WERE BOTH 83,000.*AK THE DEALER INFORMED CUSTOMER THAT STRUTS NEEDED TO BE REPLACED AS WELL AND CUSTOMER WANTS TO REIMBURSED FOR OUT OF POCKET EXPENSE TOTALING $564.74. CUSTOMER STATES CAR WAS FINE UNTIL REAR SPRING BROKE. UPDATE 4/25/07*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182968February 19, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE HEATER BLEND DOOR IS BROKEN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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