Mercury Mountaineer Complaints (2009)

6 consumer complaints on file.

#11493929November 17, 2022
SERVICE BRAKES, STEERING
The contact owns a 2009 Mercury Mountaineer. The contact stated while making a left or right turn, she heard an abnormal noise, and the steering wheel became difficult to turn. The contact stated that the Roll Stability Control (RSC) warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the Roll Stability Control (RSC) to be replaced. The vehicle was repaired but continued to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076059March 3, 2018
UNKNOWN OR OTHER
MUFFLER. STILL HAS BAFFLES AND DAMPERS. CATALYTIC CONVERTER IS STILL ATTACHED. NOT LOUD OR OBNOXIOUS. DUE TO HAVING A 3IN IN DIAMETER TAIL PIPE. I WAS FAILED. I WAS APPROVED FOR THE LAST 8 YEARS AT DIFFERENT LOCATIONS. THESE NEW STRICT RESTRICTIONS ARE COSTING CONSUMERS UNNECESSARY COSTS. THIS WAS AN UNFAIR FAILURE THAT WAS POSTED AS A SAFETY ISSUE WHEN IT IS CLEARLY NOT. SUV WAS STATIONARY AND PASSED ALL OVER REQUIREMENTS. THIS WAS A JUDGEMENT CALL BY TYRE TRAK IN SPRINGFIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701469March 24, 2015
SEATS
TL*THE CONTACT OWNS A 2009 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHEN THE KEY WAS INSERTED IN THE IGNITION SWITCH TO START THE VEHICLE, THE POWER SEAT FAILED TO MOVE FORWARD FROM THE EASY EXIT POSITION. THE CONTACT STATED THAT THE POWER SEAT WOULD ALSO MOVE BACKWARDS IN A POSITION THAT PREVENTED THE CONTACT FROM REACHING THE BRAKE PEDAL. IN ADDITION, THE AIR BAG WARNING INDICATOR ILLUMINATED WHEN THE FAILURE OCCURRED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. UPDATED 5/28/15 *TA THE CONSUMER STATED THE SEAT DID MOVE FORWARD FROM EASY EXIT, BUT IMMEDIATELY OR WHEN STARTING VEHICLE RETURNED TO EASY EXIT. THE DEALER DIAGNOSED THE FAILURE AS A WEAK BATTERY. VEHICLE WAS REPAIRED. UPDATED 9/17/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592417May 19, 2014
SEATS, ELECTRICAL SYSTEM:IGNITION
HAVE A 2009 MERCURY MOUNTAINEER WITH 71,000 MILES. IN THE PAST 10 DAYS, HAVE HAD FOUR INCIDENTS WHERE, WHILE DRIVING, THE DRIVER'S SIDE POWER FRONT SEAT HAS SUDDENLY REVERTED TO THE EASY EXIT POSITION. WE BOUGHT THIS CAR USED WITH 22,000 MILES. HAVE HAD THE CAR FOR FOUR YEARS. MY WIFE AND I ARE TALL; HOWEVER, EVEN AT THAT, WHILE DRIVING AT SPEEDS BETWEEN 55-70 (ON TURNPIKES AND MAJOR HIGHWAYS), THIS IS STILL AN ISSUE. TOOK CAR TO A FORD DEALER IN READING, PA - ON A SATURDAY (MAYBE THEY DON'T DO AS MUCH INTENSIVE DIAGNOSTICS ON WEEKENDS?) RECENTLY WHO FOUND NO ISSUES ALTHOUGH THEY INDICATED OTHER MOUNTAINEERS OF THE 2002 OR 2005 MODELS HAD SIMILAR ISSUES AND IT APPEARED TO BE AN PROBLEM WITH THE IGNITION SWITCH. DID NOT GET THE IGNITION REPLACED BUT THE SEAT MOVED AGAIN TODAY WHILE MY WIFE DROVE THE CAR. WILL GO BACK TO THE FORD DEALER DURING THE WEEK TO GET MORE INTENSIVE DIAGNOSTICS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511893May 14, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND THE WARNING LIGHTS ILLUMINATED. THE CONTACT HAD TO SHIFT TO PARK AND RESTART VEHICLE TO RESOLVE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DETERMINED THAT THE THROTTLE POSITION SENSOR HAD FAILED. THE THROTTLE POSITION SENSOR WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353732September 3, 2010
STEERING
TL*THE CONTACT OWNS A 2009 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHEN HE ROCKED THE STEERING WHEEL BACK AND FORTH IT MADE A POPPING NOISE. THE CONTACT STATED THAT THE RACK AND PINION CAUSED THE FAILURE TO OCCUR. THE DEALER STATED THAT ALL OF THE FORD AND MERCURY VEHICLES FOR THAT YEAR AND MODEL WERE DESIGNED THE SAME WAY. THE DRIVER SIDE TIRE ON THE INSIDE ALSO BEGAN TO EXHIBIT ABNORMAL WEAR, WHICH THE OWNER STATED COULD ALSO BE THE RACK AND PINION OR THE TIE ROD. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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