Mercury Mountaineer Complaints (1997)

328 consumer complaints on file.

#870908September 19, 2000
TIRES
PE00-020; CONSUMER HAD INSPECTED THE TIRES AND FOUND OUT THAT ALL FOUR SETS OF TIRES WERE CRACKING ABOUT 1 INCH OUTSIDE OF TIRE NEAR THE TREAD. MERCURY, MOUNTAINEER, 1997; FIRESTONE, WILDERNESS AT, P235/75R15, DOT VNHL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870771September 18, 2000
TIRES:TREAD/BELT
TIRE TREAD ON FIRESTONE WILDERNESS/AT, P23575R15 HAS SEPARATED. CONSUMER HAS NOTICED A BULGE IN THE SIDEWALL OF THE TIRES. FIRESTONE HAS BEEN CONTACTED.*AK CUSTOMER HAS REQUESTED FIRESTONE TO REIMBURSE COST OF REPLACING FIVE TIRES. DOT # W2HL1PY306. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731624September 16, 2000
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
PLEASE BE ADVISED, I AM A POLICE OFFICER OPERATING THIS LEASED VEHICLE AND I FEEL THIS IS A VERY DANGEROUS CONDITION. ON SEVERAL OCCASIONS, I'VE INDICATED AT LEAST SIX TIMES TO ME IN THE PAST MONTH, THIS VEHICLE WILL BEGIN TO EXCCERATE ANY TIME YOU DEEPLY DEPRESS THE BRAKE PEDAL. THIS GENERALLY HAPPENS AT A COMPLETE STOP WHEN YOU MAY INADVERTENTLY JUST HOLD DOWN THE BRAKE PEDAL. IT ALSO WOULD BECOME EXTREMELY DANGEROUS IF YOU WERE FORCED TO SLAM ON THE BRAKES, AS YOU WOULD GENERALLY PANIC AND TRY TO DEPRESS THE PEDAL ALL THE WAY TO THE FLOOR. THE BRAKE PEDAL IS NOT OVERLY CLOSE TO THE EXCELERATOR PEDAL, BUT APPARENTLY THE NORMAL FOOT MOVEMENT FROM ONE PEDAL TO ANOTHER IS NOT FAR ENOUGH TO AVOID DEPRESSING BOTH. I CAN'T EXPRESS HOW SERIOUS THIS SITUATION CAN BE, IT HAS CAUSED SUDDEN BURSTS OF EXCELERATION FROM COMPLETE STOPS, AND CAN ONLY IMAGINE WHAT IT WOULD DO AT HIGHER SPEED PANIC STOPS. I WOULDN'T DOUBT THAT THIS HAS ALREADY BEEN THE SUBJECT OR CAUSE OF MANY MINOR AS WELL AS HIGH SPEED ACCIDENTS, AS THE DRIVER WOULD ACTUALLY BE ACCELERATING AT THE SAME TIME HE OR SHE IS TRYING TO BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731510September 15, 2000
TIRES
THESE TIRES ARE IN GOOD SHAPE HOWEVER WILL NOT HOLD AIR PRESSURE I HAVE BEEN FILLING THEM EVERY NIGHT AND BY THE NEXT MORNING THEY WILL ALL HAVE LOST 2-4 LBS OF PRESSURE. HOW CAN FIRESTONE SAY THAT ONLY THE ONES MANUFACTURED IN DECATUR ILL ARE DEFECTIVE? I HAVE CONTACTED FORD AND FIRESTONE AS WELL AND BEEN TOLD THESE TIRES DO NOT HAVE A PROBLEM. I DISAGREE. *AK( DOT NUMBER: WD TIRE SIZE: P235R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731577September 15, 2000
TIRES
THE TIRES ARE BREAKING AT THE MARRAGE LINE WENT INTO A FIRESTONE DEALERSHIP, THE MANAGER AHMAD MADJLESSI SAID THAT THE CRAKING WAS DUE TO OZONE OR SUN EXPOSURE AND THAT HE IS UN ABLE TO HELP, I HAVE ALL OF THIS IN WRITING FROM HIM. *AK( DOT NUMBER: VM TIRE SIZE: P235/70R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870454September 14, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT TIRE P235/75R15 EXPERIENCED TREAD SEPARATION, PRIOR TO FAILURE CONSUEMR HEARD A BUMPING NOISE AND SLOWED DOWN, WHEN INSPECTING TIRE THE BELTS WERE STICKING OUT, CONSUMER REPLACED ALL 5 TIRES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731337September 13, 2000
TIRES
WE BOUGHT OUR MERCURY MOUNTAINEER IN JANUARY, 1998 (MFGD IN APRIL, 1997) SERIAL #[XXX] AND WITHIN THE FIRST YEAR WE NOTICED THE SIDEWALL AND TIRE TREAD WAS PEELING FROM THE TIRE. WE BROUGHT THIS TO THE DEALER'S ATTENTION (HATFIELD'S LINCOLN MERCURY LOCATED IN COLUMBUS, OH) AND THEY DISMISSED IT. WE TOLD THEM THE SUV VIBRATED AND RUMBLED AND RODE VERY, VERY ROUGH. THEY SAID TO ROTATE THE TIRES. IT CONTINUED TO DO IT AND CONTINUES TO THIS DAY (9/13/00). WE HAVE HAD THE TIRES ROTATED MANY TIMES. WE ARE VERY MUCH CONCERNED ABOUT THIS SITUATION AND FOLLOW THE NEWS RELEASES CLOSELY SINCE THE TIRE RECALL. WE HAVE HAD MUCH TROUBLE WITH THESE TIRES AND THE GARAGE CONTINUOUSLY DISMISSED OUR CONCERNS. WE TRAVEL CROSS COUNTRY AT POSTED SPEEDS AND THROUGHOUT THE SOUTHWEST FREQUENTLY. WE HAVE NOW MOVED TO ALBUQUERQUE, NM, AND ARE EVEN MORE CONCERNED SINCE IT IS HOT WEATHER AND DESERT AREA. WE CONTINUE TO HAVE RUMBLE AND VIBRATION IN THE TIRES. WE WENT TO A FIRESTONE DEALER TO CHECK THE DOT CODE AND HE SAID THEY WERE W2. WE CHECKED WITH ANOTHER LOCATION AND THEY SAID THE SAME, W2. HOWEVER, AS WE HAVE ALWAYS BELIEVED, THE PEELING IS VERY EVIDENT INCLUDING THE TREAD LAYER. WE ARE UNCOMFORTABLE WITH THESE FACTS. WE BELIEVE A FURTHER INVESTIGATION SHOULD BE CONDUCTED AND OUR TIRES RECALLED AS WELL. SHOULD ANYTHING HORRIBLE HAPPEN, IT WOULD BE A TERRIBLE TRAVESTY OF JUSTICE. WE FEEL FIRESTONE IS RESPONSIBLE AND FORD AND THE NHTSA SHOULD HOLD THEM AS SUCH. *AK( DOT NUMBER: W2 TIRE SIZE: P235/75R15 ). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870420September 13, 2000
TIRES:TREAD/BELT
PEOO O20; CONSUMER WAS TRAVELING ABOUT 55MPH ON HIGHWAY AND HEARD A NOISE. RIGHT PASSENGER'S TIRE TREAD SEPARATED. HE WAS ABLE TO BRING VEHICLE TO A COMPLETE STOP. FIRESTONE #ATX, P23575R15. THERE WERE NO INJURIES. CONSUMER CONTACTED FIRESTONE, AND THEY REPLACED TIRES WITH THE OTHER DEFECTIVE TIRES FROM #VD PLANT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870355September 13, 2000
TIRES:TREAD/BELT
PE 00 020/TIRE TREAD SEPARATION: RIGHT REAR TIRE WAS NOTICED WITH STEEL BELT COMING THROUGH THE TIRE, MOUNTED ON A 1997, MERCURY, MOUNTAINEER, ORIGINAL EQUIPMENT, P235/75R15, DOT# W1HL1EYO27. FIRESTONE NOTIFIED, AND INFORMED CONSUMER THAT TIRE WAS NOT COVERED UNDER RECALL. ALSO, TIRE AVAILABLE FOR ANALYSIS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900218September 12, 2000
TIRES:TREAD/BELT
HAD BLOW OUT ON RT FT TIRE THEN VEH FLIPPED EMS TOOK JANA TO HOSPITAL IN SEGUIN HOSPITAL LOCATED OFF OF HWY 123. NOTE FIRESTONE HAD PUT 2 NEW TIRES ABOUT 2 WEEKS AGO, SHE HAD E-ML FIRESTONE ABOUT HAVING PRIOR PROBLEMS WITHT HE TIRES. WILDERNESS AT P235/75R15 TREAD PEELED OFF OF TIRE. (CLAIM# 53-C596-670) *MW
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#6900232September 12, 2000
TIRES:TREAD/BELT
TIRE EXPLODED WHILE DRIVING & DAMAGED THE VEHICLE WILDERNESS AT FIRESTONE TIRE #235/75R15 THE TREAD CAME TOTALLY APART. (CLAIM# 16-N131-327) *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900252September 12, 2000
TIRES:TREAD/BELT
REAR TIRE BLEW AT HIGHWAY SPEED AND CASING FLEW OFF, DAMAGING CAR. THIS WAS A FIRESTONE WILDERNESS TIRE THAT HAS BEEN IN THE NEWS LATELY AND MAY HAVE BEEN EFFECTIVE. (CLAIM# 03-3162-568) *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900254September 12, 2000
TIRES:TREAD/BELT
IV HAS FIRESTONE WILDERNESS TIRES. ONE OF THE TIRES'S TREAD PARTIALLY SEPERATED AND DAMAGED THE IV. LOST OF INFORMATION IN THE NEWS REGARDINGS THESE TIRES. (CLAIM# 17-9136-575) *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900255September 12, 2000
TIRES:TREAD/BELT
THIS QUALIFIES FOR FIRESTONE RECALL, VEHICLE CAME EQUIPPED W/ AT WILDERNESS TIRES. TIRE BLEW CAUSING DAMAGE TIRE IS A FIRESTONE WILDERNESS AT, P235/75R15. (CLAIM# 25-5379-112) *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900268September 12, 2000
TIRES:TREAD/BELT
LR TIRE CAME APART AT ABOUT 65 MPH CAUSING OPERATOR TO LOSE CONTROL OF IV TIRE: FIRESTONE WILDERNESS A/T 235/75R15. OTHER #S: ARE 105S, 027477. (CLAIM# 38-J372-798) *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731110September 12, 2000
TIRES:TREAD/BELT
ONE OF FOUR IDENTICAL TIRES INSTALLED AT FACTORY BUBBLED AND STARTED TO SEPARATE, AT WHICH TIME I REPLACED ALL FOUR. I KEPT THE WILDERNESS AT'S IN MY SHED BECAUSE THEY ARE NOT ON THE LIST OF RECALLED TIRES, BUT OBVIOUSLY ARE DEFECTIVE AND DANGEROUS. THEY WERE INSTALLED ON A MERCURY MOUNTAINEER, AND ARE A PASSENGER TIRE, NOT A TRUCK TIRE, WHICH CONCERNS ME. I TOOK THE CAR TO THE MERCURY DEALER AND FIRESTONE DEALER, BUT THEY REFUSED TO ADDRESS ANY PROBLEM, SIMPLY STATING THAT MY TIRES ARE NOT PART OF THE NATIONAL RECALL.*AK( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731147September 12, 2000
TIRES:TREAD/BELT
THERE WERE 4 OF THESE TIRES ON MY VEHICLE. I TOOK THE VEHICLE TO A FIRESTONE DEALER WHO TOLD ME SINCE THEY DIDN'T HAVE THE LETTERS VD , WHICH INDICATED THE FACTORY NAME, ON THEM THEY WERE FINE. ABOUT L WEEK LATER MY SON WAS EN ROUTE FROM CHARLOTTE TO ATLANTA WHEN ONE OF THESE TIRES SEPARATED. HE HAD TO GO TO THE EXPENSE OF STAYING IN A MOTEL THAT NIGHT. THE NEXT MORNING HE BOUGHT A GOODYEAR TIRE AND PROCEEDED TO ATLANTA. LUCKILY HIS LIFE WAS SPARED. WHEN HE RETURNED TO CHARLOTTE ON THE FOLLOWING MONDAY, HE AGAIN TALKED WITH A FIRESTONE DEALER AND WE CALLED THE HOTLINE FOR ASSISTANCE. WE WERE AGAIN TOLD THERE WAS NOTHING THEY COULD DO SINCE THE TIRES HAD NOT BEEN RECALLED. HE DID NOT FEEL SAFE DRIVING AROUND WITH THE 3 OTHERS ON THE VEHICLE SO HE BOUGHT 3 MORE GOODYEAR TIRES. WE WOULD LIKE TO BE REIMBURSED FOR THESE TIRES. *AK( DOT NUMBER: TIRE SIZE: 105SM/S )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870232September 12, 2000
ELECTRICAL SYSTEM:WIRING
ELECTRICAL LINE ROUTES OVER POWERSTEERING LINE HAD RUBBED AGAINST EACH OTHER, CAUSING A HOLE AND A SHORT, RESULTING IN A FIRE.*AK THE ELECTRICAL WIRE INVOLVED WAS THE HOT WIRE CABLE RUNNING FROM THE BATTERY TO THE STARTER. THE SPARKS CREATED ALSO IGNITED THE POWER STEERING FLUID THAT WAS LEAKING. YH
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#730798September 8, 2000
TIRES
DAMAGED TIRE WAS NOTICED WHILE STATIONARY.( DOT NUMBER: W2HL TIRE SIZE: P235/75/15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730827September 8, 2000
TIRES
UPON INSPECTION BY MY AUTO MECHANIC, I WAS INFORMED TODAY THAT MY RIGHT FRONT TIRE WAS NEAR IMEDIATE FAILURE FROM SEPERATION OF THE TREAD FROM THE TIRE CASING AND THAT THE TWO REAR TIRES WERE ALSO NEAR FAILURE. I CALLED MY DEALER AND THEY STATED THAT THEY WILL NOT INVOLVE THEMSELVES WITH TIRES THAT ARE NOT PART OF A RECALL. I MUST REPLACE THE TIRES TOMMORROW FOR THE SAFETY OF MY FAMILY. PLEASE SECURE THE SAFETY OF OTHER FAMILIES BY ALERTING THE PUBLIC OF THE PRESENT DANGERS. RECALL OR NOT, GET THESE TIRES OFF THE ROAD.( DOT NUMBER: VNHL TIRE SIZE: P2357515 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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