Mercury Mountaineer Complaints (1998)

236 consumer complaints on file.

#871548September 26, 2000
TIRES:TREAD/BELT
PE#00020 - CONSUMER HAD EXPERIENCED TREAD SEPERATION ON THE RIGHT FRONT TIRE WHILE DRIVING APPROXIMAELY 65 MPH. REPLACEMENT TIRE ISSUED BY FIRESTONE WAS A RECALL TIRE. CONSUMER WAS ABLE TO HAVE THE FRONT RIGHT TIRE REPLACED ON RECALL. THE OTHER 3 ORIGINAL TIRES, WHICH WERE THE SAME SIZE OF P235/75R15, HAVE NOT BEEN REPLACED BECAUSE PLANT CODE WAS DIFFERENT FROM THE RECALL TIRES. HOWEVER, ALL 3 TIRES EXPERIENCED CRACKING AROUND THE ENTIRE TIRE OF WHERE THE TREAD MET THE TIRE. CONSUMER HAS ADVISED FIRESTONE OF PROBLEM, WHO ALSO RECOGNIZED THE PROBLEM, BUT DID NOT OFFER CONSUMER SATISFACTORY SERVICE. TIRES WERE THE ORIGINAL TIRES PURCHASED WITH THE VEHICLE. THE VEHICLE A 1998, MERCURY TRUCK, MOUNTAINEER. *AK FORD COMPANY BLAMES FIRESTONE FOR THE TIRE PROBLEM. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732345September 23, 2000
TIRES
THE SIDEWALLS ON ALL FOUR TIRES CRACKED. THE CRACKS WERE LOCATED ALL THE WAY AROUND THE TIRE WHERE THE TREAD WRAPS FROM THE FACE OF THE TIRE TO THE SIDEWALL. I WENT TO TWO FIRESTONE STORES. BOTH AGREED THE TIRES WERE DEFECTIVE AND WOULD BE REPLACED ON A PRO-RATE. NO TIRES WERE AVAILABLE ON 9/18/00 DUE TO THE DEMAND ASSOCIATED WITH THE RECALL. I WAS PUT ON A WAITING LIST. DECIDING NOT TO TRUST THE TIRES ANY LONGER, I WAS ABLE TO LOCATE AND PURCHASE KELLY-SPRINGFIELD TIRES THE SAME DAY. I KEPT THE WILDERNESS AT TIRES. THREE OF THE TIRES HAVE DOT NUMBERS THAT ARE VNHL1PY397. THE OTHER HAS A DOT NUMBER VNHL1PY387. ALL FOUR TIRES WERE CONSISTENT IN THE PATERN OF THE CRACKING. I WANTED TO ADVISE YOU OF THIS DEFECT AS THE RECALLED WILDERNESS AT ARE BEING REPLACED WITH TIRES MANUFACTURED IN THE SAME CANADIAN PLANT AS THE DEFECTIVE TIRES ON MY MOUNTAINEER.*AK( DOT NUMBER: VNHL1PY397 TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732266September 22, 2000
TIRES
BECAUSE OF THE NEWS REPORTS OF TIRE PROBLEMS I DECIDED TO ROTATE THE TIRES ON MY MOUNTAINEER. ON THE INSIDE OF THE RIGHT REAR TIRE I FOUND CRACKS WHERE THE STEEL SHOWED THROUGH. I PUT ALL THE TIRES BACK ON THE CAR AND DROVE TO A FIRESTONE DEALER. THEY WERE WILLING TO GIVE ME AN ADJUSTMENT ON THAT TIRE ONLY. I REFUSED THE OFFER AND WENT TO ANOTHER TIRE COMPANY WHERE I PURCHASED FOUR NEW TIRES. I KEPT THE WILDERNESS AT TIRES IN CASE THEY ARE NEEDED IN THE FUTURE BECAUSE OF THE ON GOING INVESTIGATION BY YOUR ORGANIZATION.( DOT NUMBER: W2HL1PY897 TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554941September 20, 2000
VEHICLE SPEED CONTROL, TIRES
THROTTLE BODY FAILED, CAUSING STICKING. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870896September 19, 2000
TIRES
ORIGINAL TIRES P235/75R15, DOT VNHL348, 1998, MERCURY, MOUNTAINEER. CONSUMER TOOK CAR TO BE SERVICED, AND MECHANIC SAID THAT 2 OF THE TIRES WERE CRACKING LIKE THE RECALL TIRES. THEN, DEALER NOTICED A THIRD TIRE HAD A CRACK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731494September 14, 2000
TIRES:TREAD/BELT
BEGINNING TIRE SEPERATION AND BEADING WAS DISCOVERED WHEN I HAD MY TIRES CHECKED AND UNLTIMITELY REPLACED. *AK( DOT NUMBER: VNHL1PY358 TIRE SIZE: P23575R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554583September 13, 2000
TIRES
THE FIRESTONE WILDERNESS AT TIRES ON THE VEHICLE ALL HAVE EXPERIENCED STRESS CRACKS, HOWEVER THE TIRES ARE NOT INCLUDED IN THE RECENT RECALL. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870374September 13, 2000
TIRES:TREAD/BELT
FIRESTONE P235/75R15 DOTW2HL EXPERIENCED TREAD SEPARATION ON RIGHT REAR PASSENGER TIRE, CONSUMER HAD JUST PREVIOUSLY HAD TIRES CHECKED AT A FIRESTONE DEALER WHO STATED TIRES WERE OKAY, CONSUMER IS REQUESTING REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900278September 12, 2000
TIRES:TREAD/BELT
TIRE BLEW-FIRESTONE ATX P235-75R15. (CLAIM# 36-A113-742) *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900249September 12, 2000
TIRES:TREAD/BELT
BLOW OUT, VEHICLE ROLLED, HOSPITAL/SAN ANTONIO BY AIRFLIGHT. POLICYHOLDER CONFIRMED FIRESTONE TIRE ON VEHICLE EXACT MODEL NOT KNOWN YET BUT MOST LIKELY WILL BE WILDERNESS. HE SAID THAT HE HAD FIRESTONE WILDERNESS TIRES ON THE MOUNTAINEER. HE SAID THAT THE WRECKER YARD DOES HAVE THE PIECE OF TREAD THAT SEPERATED AND IT PEELED OFF ALL IN ONE PIECE. HE SAID THAT THE TIRE THAT IT CAME OFF OF IS STILL INFLATED. EXPLAINED AGAIN HE SAID THAT SINCE HIS FAMILY SUSTAINED SERIOUS INJURIES, HE IS GOING TO CONSULT WITH A LAWYER TO PURSUE A BL CLAIM AGAINST FIRESTONE. (CLAIM# 53-C601-172) *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870344September 12, 2000
TIRES:TREAD/BELT
PE00 020; TOOK VEHICLE TO THE DEALERSHIP AFTER RECEIVING A RECALL LETTER FROM FIRESTONE. THERE WERE NO TIRES AVAILABLE. FIRESTONE, WILDERNESS#AT, P2357515, #DOT VD. THERE WERE NO INJURIES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870300September 12, 2000
TIRES:TREAD/BELT
PE00-020, TIRE SIZE P23575R15 DOT VNHL, ORIGINAL EQUIPMENT MERCURY, MOUNTAINEER, 1998. DRIVING AT APPROXIMATELY 55 MPH RIGHT FRONT TIRE TREAD CAME OFF ,CAUSING VEHICLE TO BE PULLED OFF THE ROAD. TIRE STAYED INFLATED, BUT TREAD CAME COMPLETEY OFF ,RIGHT DOWN TO STEEL BELT, AS THOUGH IT WAS RECAP TIRE. CONSUMER TOOK TIRE TO FIRESTONE, AND WAS TOLD IT HAD CORRECT AIR PRESSURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870292September 12, 2000
TIRES:TREAD/BELT
VEHICLE PARKED WHEN NEWS WAS HEARD ON TV ABOUT TIRES. CHECKED TIRES AND LEFT FRONT TIRES SHOWED TREAD SEPARATION AND STEEL BELT STICKING OUT. TOOK VEHICLE TO FORD & MECHANIC REPLACED TIRE WITH THE SPARE. LATER, TOOK VEHICLE TO FIRESTONE & WAS INFORMED TIRES WERE NOT ON RECALL DUE TO NOT BEING FROM DECATUR PLANT. FIRESTONE TIRES ON 1998, MERCURY MOUNTAINEER, 38,000 MILES. FIRESTONE WILDERNESS AT P235/75R15 WITH 34,000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870281September 12, 2000
TIRES:TREAD/BELT
PE00020; TIRE TREAD SEPARATION: ALL FOUR TIRES ARE SHOWING SIGNS OF TREAD SEPARATION. TIRES HAVE CRACKS ALONG THE SIDEWALL. WHILE DRIVING AT SPEEDS OF 50 AND ABOVE, THERE IS A VERY LOUD HUMMING NOISE. TIRE SIZE IS P235/75R15, DOT #W2HL. ORIGINAL TIRE EQUIPMENT ON A 98, MOUNTAINEER. TIRE MILEAGE ABOUT 30,000. *AK THE CUSTOMER RECEIVED RECALL NOTICE FOR FIRESTONE TIRES, BUT THE DEALER AFTER LOOKING AT THE TIRES INDICATED THAT THEY WERE NOT COVERED. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870095September 11, 2000
TIRES
VEHICLE HAS THE FIRESTONE WILDERNESS/AT P23575R15, BUT IT WAS MANUFACTRUED IN NORTH CAROLINA. FRONT DRIVER'S SIDE TIRE IS STARTING TO SEPARATE. TREAD HAS WORN COMPLETELY, AND IS NOW DEVELOPING CRACKS. FIRESTONE HAS BEEN CONTACTED.*AK BOTH FRONT TIRES STATED WEARING QUICKLY AND THE TREAD BEGAN SEPARATING. THEY ARE UNSAFE AND SHOULD BE RECALLED. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730835September 8, 2000
TIRES:TREAD/BELT
THERE IS A CRACK (LINE) THAT GOES AROUND THE SIDE OF THE TIRE APPROX 1 TO 1.5 INCHES BELOW THE TOP OF THE TREAD( DOT NUMBER: W2HL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869999September 8, 2000
TIRES:TREAD/BELT
PE00020, TIRE TREAD SEPARATION: FRONT PASSENGER'S SIDE TIRE IS SHOWING SIGNS OF TREAD SEPARATION. THERE IS A TEAR BETWEEN THE LETTERS R AND E IN FIRESTONE. FIRESTONE, WILDERSNESS AT, P23575R15, DOT #VNHL. ORIGINAL TIRE EQUIPMENT WITH ABOUT 16,100 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870042September 8, 2000
TIRES:TREAD/BELT
CONSUMER HAD SEEN RECALL INFORMATION ON FIRESTONE TIRES. CONSUMER WAS CONCERNED ABOUT THE RECALL, AND FIRESTONE WAS NOT WILLING TO HELP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869985September 8, 2000
TIRES:TREAD/BELT
PE00020, ORIGINAL TIRE ON 1998, MERCURY, MOUNTAINEER. ALL FOUR TIRES HAD CRACKS ALONG TREAD AND SIDEWALL. IT SEEMED THAT TREAD HAS BEEN PEELING OFF. TIRE SIZE P235/75R15 AND DOT # VNHLIPY337.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730603September 7, 2000
TIRES
DRIVING EASTBOUND ON I-12 LOUISIANA EN ROUTE TO MD WHEN VEHICLE SHOOK VIOLENTLY AND WE LOST CONTROL OF VEHICLE AND DID A 360 AND SLAMMED INTO TREES . VEHICLE WAS TOTAL LOSS AND 2 ANIMALS PERISHED , SPOUSE AND I WERE TAKEN VIA AMBULANCE TO SLIDELL MEM. HOSPITAL( DOT NUMBER: TIRE SIZE: P23575R15 )
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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