Mercury Mountaineer Complaints (1999)

151 consumer complaints on file.

#727168August 9, 2000
STEERING: STEERING WHEEL/HANDLE BAR
DIRECTIONAL SIGNAL CANNOT BE ENGAGED WHEN STEERING WHEEL IS IN 1:00, 5:00, 7:00 OR 11:00 POSITION. ACCORDING TO DEALER IT IS FUNCTIONING AS DESIGNED. CANNOT USE DIRECTIONAL SIGNALS AT ABOUT 10% OF THE INTERSECTIONS WHEN NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726891August 7, 2000
TIRES:TREAD/BELT
I AM VERY CONCERNED THAT THE VEHICLE MAUFACTURER AND THE TIRE COMPANY HAVE REFUSED TO CORRECT THIS PROBLEM EVEN THOUGH THEY HAVE BEEN AWARE OF IT SINCE 1996. FORD CONTINUES TO SUPPLY THESE TIRES. THE PURCHASER HAS NO CHOICE IN THE MAKE OF TIRES THAT FORD SUPPLYS ON THE CAR. IT IS MY LIFE AND THE LIVES OF MY LOVED ONES THEY ARE PLAYING WITH AND I DON'T APPRECIATE IT AT ALL. IF THESE TIRES WERE ON THEIR CARS, I AM SURE THEY WOULD REPLACE THEM IMMEDIATELY. WHY MUST IT TAKE MORE DEATHS ,ROLLOVERS, ACCIDENTS FOR SOME ACTION TO BE TAKEN ON THIS MATTER.*AK( DOT NUMBER: TIRE SIZE: P235R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#866996August 7, 2000
TIRES:TREAD/BELT
WAS DRIVING 40MPH ONTO A RAMP WHEN IT FELT LIKE THE LEFT REAR TIRE HAD BLOWNOUT & WENT FLAT. PULLED OVER & CHECKED BEFORE CHANGING TIRE & NOTICED THE TREAD HAD LEFT THE TIRE. TOOK TIRE TO FIRESTONE SHOP & IT WAS REPLACED. MECHANIC INDICATED CONSUMER RAN OVER AN OBJECT TO CAUSE THE FLAT. DID NOT HAVE THE TIRE. FIRESTONE WILDERNESS AT SIZE P235/75R15 HAD 2,000 MILES ON IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#725652July 18, 2000
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPERS COME ON UNCOMMANDED - - INTERMITTENTLY. OCCURS MOST OFTEN WHEN MAKING A LEFT-HAND TURN. OFTEN HAPPENS WHEN USING TURN SIGNAL LEVER. OCCURS LESS FREQUENTLY WHEN TRAVELING IN A STRAIGHT LINE. THE SPEED OF THE WIPERS IS ALSO AFFECTED, MOST OFTEN STARTS IN THE SLOW SPEED MODE, WIPER SPEED REMAINS THE SAME DESPITE INCREASE/DECREASE BY TURNING SWITCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#861746May 11, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, EXTERIOR LIGHTING:HEADLIGHTS, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
WHILE DRIVING VEHICLE CUT OFF WITHOUT PRIOR WARNING, CAUSING LOSS OF STEERING. ALSO, HEADLIGHTS WENT OUT. CONSUMER HAS CONTACTED DEALER, DEALER HAS REPLACED THE BATTERY. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722270May 4, 2000
UNKNOWN OR OTHER
FORD REPRESENTATIVE WILL NOT AUTHORIZE NEEDED REPAIRS. NO SAFETY DEFECT LISTED IN SUMMARY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#721980April 26, 2000
WHEELS:LUGS/NUTS/BOLTS/STUDS
NOTICED DEFECTIVE STUD/LUG ASSEMBLY ON TIRE ROTATION. QUESTION HOW MANY OTHER VEHICLES MAY HAVE SAME DEFECT? IS THIS A SAFETY ISSUE? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857307February 22, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHE BRAKES ARE APPLIED BRAKE PEDAL GOES TO THE FLOOR, RESULTING IN EXTENDED STOPPING DISTANCE. CONSUMER HAS GONE THROUGH FORD'S DISPUTE RESOLUTION BOARD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857095February 17, 2000
ELECTRICAL SYSTEM:HORN
HORN, WHICH IS LOCATED IN MIDDLE OF STEERING WHEEL AND UNDERNEATH PLASTIC PANEL OF AIRBAG, IS TOO HARD TO PRESS. CONSUMER MUST USE BOTH HANDS BEFORE HORN WILL SOUND. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#853232November 22, 1999
AIR BAGS
AFTER STARTING VEHICLE AIR BAG LIGHT FAILED TO TURN OFF. WOULD REMAIN ON CONTINUOUSLY WHILE VEHICLE IS BEING OPERATED. WOULD FLASH A CODE FIRST WHEN LIGHT COMES ON. BEEN TO DEALER TWICE & MECHANIC COULD NOT LOCATE CAUSE OF PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#852210October 29, 1999
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPERS WILL TURN ON BY THEMSELVES WITHOUT TOUCHING SWITCH, AND THEY WILL NOT FUNCTION ON HIGH SPEED, CAUSING A DISTRACTION OR POOR VISIBILITY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#549159October 22, 1999
SERVICE BRAKES, AIR
ABS SENSOR FAILED, HOWEVER SYSTEM CONTINUES TO EXPERIENCE FAILURES AFTER REPLACEMENT OF THE SENSOR. MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#848858September 28, 1999
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIED WIPERS FAIL TO WORK PROPERLY. WOULD STOP OR GO ON THEIR OWN. CAUSING POOR VISIBILITY TO DRIVER. HAD WIPERS REPAIRED SEVEN TIMES SO FAR. BEEN THROUGH LEMON LAW. PROBLEM HAS SINCE RETURNED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#712359September 28, 1999
VISIBILITY:WINDSHIELD WIPER/WASHER
SHORTLY AFTER CAR WAS PURCHASED, THE WINDSHIELD WIPERS STARTED TO GO ON WHEN THEY WEREN'T PROMPTED TO DO SO. CHANNEL 7 NEWS DID A REPORT ON THIS AND CALLED THEM PHANTOM WIPERS. THE PROBLEM THEY REPORTED IS THE EXACT PROBLEM I AM HAVING. ALSO, WHEN IT RAINS HEAVILY AND I NEED THE FAST WIPER SPEED, ONLY THE SLOW ONE WORKS EVEN WHEN I PUT IT ON FOR THE FAST SPEED. THIS IS VERY DISTRACTING. THE WIPERS GO ON AND OFF AT ANY TIME - THERE IS NO CONSISTENCY TO WHEN THIS HAPPENS. THIS IS RUINING THE WINDSHIELD AS IT HAS DRY WIPERS GO ON AND OFF AND MOVING DIRT CONSTANTLY ACROSS THE GLASS - MUST BE DOING SOME KIND OF DAMAGE TO THE GLASS AND OF COURSE WEARING THE WIPERS OUT - ALL CAUSING ME UNNCESSARY EXPENSES. IT IS EXTREMELY RIDICULOUS TO BE TOLD - " THERE IS NO FIX". PLEEEEEEEEAAAAAASSSSSEEEEE DO SOMETHING ABOUT THIS. I HAVE ALWAYS PURCHASED ONLY MERCURY CARS - FOR THE QUALITY AND THE SERVICE. I CAN ASSURE YOU THIS IS THE LAST MERCURY VEHICLE I WILL PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#712395September 28, 1999
VISIBILITY:WINDSHIELD WIPER/WASHER
NO SUMMARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#848289September 21, 1999
VISIBILITY:WINDSHIELD WIPER/WASHER, EXTERIOR LIGHTING:TURN SIGNAL:SWITCH
WINDSHIELD WIPERS WOULD INTERMITTENTLY COME ON WHILE SWITCH IS IN OFF MODE, OR WHEN TURN SIGNAL IS USED. ALSO WIPER WOULD STOP WORKING WHILE OPERATING. DEALER NOTIFED AND WAITING ON REPAIR PARTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#847430September 9, 1999
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPERS COME ON ALL BY THEMSELVES WHEN CONSUMER LEAST EXPECTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#846603September 2, 1999
VEHICLE SPEED CONTROL:LINKAGES
VEHICLE ACCELERATES SUDDENLY, RESULTIG IN A COLLISION THAT CAUSED MINOR INJURIES . A RECALL HAS BEEN ISSUED . HOWEVER, DEALER HAS BEEN NOTIFIED. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#846291September 1, 1999
INTERIOR LIGHTING
DURING WET WEATHER CONDITIONS THE DOME LIGHT FILLS UP WITH WATER AND WILL LEAK ALL ON THE INSIDE. THIS COULD CAUSE AN ELECTRICAL SHORT AND/OR A FIRE. DEALER HAS BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#710315August 21, 1999
VISIBILITY:WINDSHIELD WIPER/WASHER
VEHICLE WAS BEING DRIVEN IN HEAVY RAIN IN DARK EARLY MORNING HOURS ON I-94 IN SE MICHIGAN. WHEN PASSING A TRACTOR TRAILER, THE WINDSHIELD WIPERS (FRONT AND REAR) SPONTANEOUSLY FAILED. VEHICLE WAS DRIVEN OFF AT NEXT EXIT, AND WIPERS WOULD NOT OPERATE. DRIVEN BACK TO DEALER IN DRY DAYLIGHT HOURS FOR WARRANTY FIX. NOTHING CONCLUSIVE FOUND, THEN I READ ABOUT YOUR INVESTIGATION IN THE NEWSPAPAER ON 8/20/99.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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