Mercury Mountaineer Complaints (1997)

328 consumer complaints on file.

#878975January 24, 2001
SUSPENSION:FRONT:STABILIZER BAR
RECALL OO V 402 000/STABILIZER BAR LINK STUB: RIGHT SIDE STABILIZER BAR LINK STUB BROKE. DEALER NOTIFIED, AND DID REPAIRS UNDER WARRANTY. *AK BECAUSE OF ONE MONTH DIFFERENCE IN AGE, THIS VEHICLE WAS NOT INCLUDED IN THE RECALL EVENTHOUGH THE PROBLEM WAS THE SAME. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878955January 24, 2001
TIRES:SIDEWALL
PE-00-020; ORIGINAL EQUIPMENT, TIRE SIZE P23575R16, DOT NUMBER HYH11PLY508. RIGHT FRONTAL TIRE SIDEWALL WAS OUT OF ROUND OR OUT OF SHAPE, CAUSING A SHIMMY IN STEERING WHEEL WHEN DRIVING. *AK FIRESTONE WILDERNESS AT TIRES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739833January 23, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN APPLYING ACCELERATOR PEDAL FROM A STOP, PEDAL STICKS AND YOU HAVE TO HIT PEDAL TO GET IT TO MOVE. THE LONGER THE VEHICLE IS DRIVEN THE WORSE THE PROBLEM APPEARS TO BE. (TEMPERATURE RELATED?) THIS IS A VERY DANGEROUS SCENARIO, ESPECIALLY WHEN ON SLICK ROAD CONDITIONS. THE MECHANIC AT THE DEALERSHIP TELLS ME THE PROBLEM IS WITH THE THROTTLE BODY AND LINKAGE, AND ENTIRE THROTTLE BODY ASSEMBLY MUST BE REPLACED AT AN EXPENSE OF OVER $300. THIS PROBLEM SEEMS TO PRETTY MUCH PARALLEL THE PROBLEM W/ THE 4.0L SOHC ENGINES THAT ARE A PART OF NHTSA CAMPAIGN ID # 00V422000 RECALL. AND YET THERE IS NO RECALL FOR THIS PROBLEM ON THE 5.0L ENGINE. I DON'T GET IT!.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878677January 22, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DISTANCE BETWEEN GAS AND BRAKE PEDAL IS ONLY AN INCH AND HALF. THIS CAUSED TWO MAJOR ACCIDENTS, AND 2 MINOR CRASHES. PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#739643January 19, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ACCELERATOR PEDAL IS TO CLOSE TO THE BRAKE PEDAL. THREE DIFFERENT DRIVERS OF MY VECHICLE HAVE ACCIDENTLY HIT THE ACCELERATOR WHILE BRAKING. THIS HAS CAUSED ONE ACCIDENT WITH 0 PROPERTY DAMAGE HOWEVER THE OTHER DRIVER IS CLAIMING $12,000 IN INJURIES. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#739440January 16, 2001
STRUCTURE:BODY:DOOR
PULLING HANDLE ON EITHER DOOR WHILE LOCKED WILL NOT UNLOCK DOOR. INSTEAD HANDLE BREAKAGE IS LIKELY TO OCCUR, TRAPPING OCCUPANTS INSIDE VEHICLE. THIS HAS HAPPENED TO ME ON TWO SEPARATE OCCASIONS. DOOR CAN ONLY BE OPENED FROM EXTERIOR OF VEHICLE AFTERWARDS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739444January 16, 2001
STEERING: STEERING WHEEL/HANDLE BAR
DEALER INSPECTED CLUNKING NOISE IN TURNS AND OVER BUMPS DURING MILD/MODERATE ACCELERATION. DIAGNOSIS: LOWER STEERING COLUMN WAS WORN AND CAUSING NOISE. DEALER CONFIRMED THAT FAILURE OF THIS PART WOULD RESULT IN LOSS OF CONTROL OF VEHICLE. DEALER WAS UNABLE TO ANSWER WHY THIS PART COULD POSSIBLE WEAR OUT AFTER 40,000 MILES OF NORMAL DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#878142January 12, 2001
TIRES:TREAD/BELT
WAS DRIVING 55MPH; REAR END FELT LOOSE & VEHICLE STARTED TO BECOME WOBBLY. LOST CONTROL OF VEHICLE AFTER AIR LEFT TIRE. VEHICLE PULLED SHARPLY TO RIGHT, THEN BECAME STUCK IN SAND. CHECKED TIRES & NOTICED RIGHT REAR TIRE HAD COMPLETELY LOST ITS TREAD.*AK FIRESTONE WILDERNESS AT TIRE P235/75R15, DOT VNHL. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739177January 10, 2001
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DRIVER DOOR LOCK WILL ONLY UNLOCK, HAVE REPLACED AND STILL FAILS. REAR AND PASS. L/U BUTTON STILL CONTROL ENTIRE LOCK CIRCUIT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738816January 5, 2001
TIRES
ABOUT 1 WEEK PRIOR TO THE AUGUST 17, 2000 DATE, I NOTICED A CHANGE IN THE WAY THE TIRES FELT WHILE DRIVING AT SLOW SPEEDS. I THEN HAD MY WIFE DRIVE THE VEHICLE SLOWLY DOWN THE STREET AND I WALKED BEHIND AND NOTICED A BULGE IN THE LEFT REAR TIRE. I THEN TOOK IT TO THE FIRESTONE STORE IN GARLAND, TEXAS AND THEY SAID IT WAS A ROAD HAZARD PROBLEM. I KNEW I HADN'T HIT ANYTHING IN THE ROAD SINCE I HAD BEEN DRIVING THE VEHICLE SINCE OCTOBER OF 1999 AND IT HAD DRIVEN FINE UNTIL THIS INCIDENT. THEY SOLD ME A DISCOUNTED TIRE AND CHARGED ME $65.23 TO REPLACE IT. I HAD THEM MOVE THE SPARE (SAME DOT AND SIZE) TO THE LEFT REAR AND PUT THE NEW TIRE ON THE FRONT. THEY KEPT THE BAD TIRE AND SENT ME ON MY WAY. THEN ABOUT NOVEMBER, 2000 THE SAME THING HAPPENED TO THE TIRE THAT I HAD THEM PUT ON THE LEFT REAR. I THEN TOOK IT TO AN INDEPENDENT DEALER THAT SELLS FIRESTONE IN IRVING. THEY AGREED THAT THIS TIRE WAS FAILING DUE TO TREAD SEPARATION. THEY DIDN'T HAVE ANOTHER WILDERNESS AT TO REPLACE IT WITH SO THEY GAVE ME A COMPETITORS SMALLER TIRE AND MADE IT THE SPARE. THEY GAVE ME THE TIRE TO KEEP SO I COULD HAVE IT REPLACED WITH THE OTHERS WHEN I COULD GET IT REPLACE WHEN THEY HAD A REPLACEMENT. *AK (DOT NUMBER: W2HL TIRESIZE: 23575R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558693January 4, 2001
TIRES
FIRESTONE TIRE (P235/75R15) EXPERIENCED BLOWOUT CAUSING DAMAGE TO THE WHEEL, CONSUMER IS REQUESTING REIMBURSEMENT FOR THE TIRE AND DAMAGES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#877396January 4, 2001
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
BRAKE AND GAS PEDALS ARE TOO CLOSE TOGETHER. SOMETIMES WHEN PRESSING BRAKES FOOT IS ACTUALLY ON GAS PEDAL, ONCE CONSUMER RAN RIGHT INTO GARAGE.*AK *SLC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#877139December 28, 2000
ELECTRICAL SYSTEM:IGNITION
ON FOUR OCCASIONS WHEN GOING OUT TO START VEHICLE CONSUMER WAS NOT ABLE TO TURN IGNITION AND STEERING WHEEL WOULD NOT MOVE, LEAVING CONSUMER STRANDED. EVENTUALLY IT WOULD RELEASE . DEALER HAS REMOVED IGNITION, BUT CLAIMED NO DEFECT EXISTED. DEALER ONLY ADVISED CONSUMER TO MAKE SURE WHEELS WERE STRAIGHT WHEN PARKING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738056December 20, 2000
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE PARKING AT A RIGHT ANGLE ON A STEEP HILL OVERLOOKING A BUSY ROAD, THE CAR ALMOST AT A STANDSTILL, THE DRIVER'S FOOT ON THE BRAKE, THE CAR ENGINE SUDDENLY STARTED SCREAMING, THE GAS PEDAL DEPRESSED ON ITS OWN AND THE CAR SURGED FORWARD OVER A CONCRETE PARKING CURB AND MOWED DOWN A TALL PALM TREE. MY DAUGHTER-IN-LAW WOULD HAVE BEEN KILLED IF NOT FOR HITTING THE TREE, AS SHE HAD ALREADY TAKEN OFF HER SEATBELT AND OPENED HER DOOR - WE WERE SO CLOSE TO A STANDSTILL. THE TREE STOPPED THE CAR FROM GOING OVER A VERY STEEP HILL AT A HIGH RATE OF SPEED ONTO TRAFFIC ON THE ROAD BELOW. THE REPLACEMENT VALUE OF THE TREE IS NOT YET KNOWN. I HAVE SINCE DISCOVERED VIA CHANNEL 4 TV IN UK, AND DATELINE NBC THAT THIS IS A KNOWN PROBLEM WITH THIS VEHICLE AND PEOPLE HAVE BEEN KILLED, AS MY DAUGHTER-IN-LAW AND I WOULD HAVE BEEN IF NOT FOR THE PALM TREE. I HAVE NOW HAD THE CRUISE CONTROL DISABLED ON THE VEHICLE SO THAT I CAN DRIVE IT, AS I CAN NOT ETHICALLY TRADE IT IN AND LET SOMEONE ELSE BUY IT WHEN I KNOW IT HAS A PROBLEM. I HOPE THAT BY REGISTERING THIS BRIEF COMPLAINT THAT IT WILL HELP YOU TO INFLUENCE FORD LINCOLN MERCURY TO ACKNOWLEDGE THE FAULT RECALL THESE VEHICLES. THANK YOU. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#737413December 6, 2000
TIRES
TIRES EXHIBIT CRACKS AT THE TREAD LINE (ALL FOUR) AND HAVE NOT FAILED. I HAVE SINCE REPLACED THEM ON MY OWN BUT DECIDED TO REPORT THEM ANYWAY. I HAVE HI-RES PHOTOS AND CAN E-MAIL THEM IF YOU LIKE. ALL MEDIA RELATED TO THE TIRES THAT I HAVE SEEN SAYS THAT THE CRACKS ARE SIGNS OF TIRES NEAR FAILURE. AS MY TIRES WERE NOT PART OF THE RECALL, I CHOSE NOT TO TAKE THE CHANCE. PLEASE CALL / E-MAIL IF INTERESTED. (DOT NUMBER: VNHL TIRESIZE: P235-75-15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557899December 5, 2000
TIRES:TREAD/BELT
3 OF THE CONSUMER'S FIRESTONE WILDERNESS AT TIRES (P235 75 R15) ARE NOT INCLUDED IN RECALL 00T005, HOWEVER ARE EXPERIENCING TREAD SEPARATION, CONSUMER IS REQUESTING REIMBURSEMENT FOR ALL OF THE TIRES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558193November 30, 2000
TIRES:TREAD/BELT
FIRESTONE TIRES DEVELOPED VERY ODD WEAR, THE LEFT TIRE BEGAN FALLING APART WHILE DRIVING, CONSUMER FEELS FIRESTONE IS NOT HANDLING THE RECALL SITUATION IN A SATISFACTORY MANNER, CONSUMER RERQUESTED REIMBURSEMENT BUT WAS DENIED BECAUSE THEY WERE PURCHASED FROM A COMTETITIVE RETAILER PRIOR TO AUGUST 9, 2000 (FIRESTONE WILDERNESS AT P235/75R15 SERIAL#VD). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#558203November 30, 2000
TIRES:TREAD/BELT
CONSUMER IS HAVING A HARD TIME GETTING REIMBURSED FOR FAULTY TIRES, THE CONSUMER HAS SENT ALL ORIGINAL DOCUMENTS BUT THE MANUFACTURER CONTINUES TO ASK FOR ORIGINAL DOCUMENTATION LEADING THE CONSUMER TO BELIEVE THAT THEY HAVE BEEN LOST. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#875451November 24, 2000
TIRES
HEARD A LOUD NOISE COMING FROM REAR OF THE VEHICLE WHILE DRIVING. TOOK VEHICLE TO TIRE RETAILER DUE TO CONTROLLING OF VEHICLE. MECHANIC NOTICED 2 REAR TIRES WERE CUPPED. HAD NO EXCESS OR UNEVEN WEAR ON THEM. TIRES STILL ON VEHICLE. FIRESTONE, WILDERNESS AT, P235/75R15 WITH 35,000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557737November 20, 2000
TIRES
CONSUMER REPLACED THE FIRESTONE TIRES (P235/75R15) DUE TO A CONTINUAL PROBLEM WITH THE TIRES THUMPING, THE CONSUMER IS REQUESTING REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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