Mercury Mountaineer Complaints (1999)

151 consumer complaints on file.

#10008218February 27, 2003
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
SMOKE CAME OUT OF CENTER PART OF DASHBOARD WHILE DRIVING. TURNED OFF VEHICLE, CLEARED SMOKE. WHEN TURNED VEHICLE BACK ON, DISPLAY ON RADIO WAS OUT. CHECKED FUSES, WENT TO DEALER. DEALER SAID VEHICLE OUT OF WARRANTY, RECOMMENDED FACTORY AUTHORIZED REPAIR FACILITY. *JBSAID REPAIR FACILITY REMOVED RADIO, CHECKED FOR PROBLEM. FOUND BURNED COMPONENT ON CIRCUIT BOARD THAT POWERS HIGH CURRENT DISPLAY. CIRCUIT BOARD WAD BURNED BEYOND REPAIR. REPAIR FACILITY SAID THEY HAVE SEEN THIS NUMEROUS TIMES BEFORE AND ADVISED THAT IT IS FIRE HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001972January 3, 2003
STEERING:COLUMN
CONSUMER STATES THAT WHILE BACKING UP THE VEHICLE STARTED FISH TAILING WITHOUT WARNING. THE STEERING COLUMN STARTED SMOKING. DEALER NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8024154December 11, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH THE BRAKES. ALSO STATED THAT WHILE DRIVING THE VEHICLE AT 5 MPH AND HAD A BRAKE FAILURE. DEALER WAS CONTACTED AND STATED THAT THE CALIPER FAIL AND THE HAD GOT HOT AND THE SYSTEM FAIL. MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769037October 29, 2002
POWER TRAIN:DRIVELINE
DEFECTIVE FRONT AXLE SEALS. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#767790September 27, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ORIGINAL OIL PUMP DRIVER FAILED, CAUSING OIL PUMP TO STOP CIRCULATING OIL THRU ENGINE, CAUSING SERVER ENGINE DAMAGE. MECHANIC STATED THAT THE OIL PUMP DRIVER PART THAT FAILED, SHOULD HAVE LASTED FOR THE LIFE OF THE ORIGINAL ENGINE. AFTER COMPLETING APPROX $1500. IN REPAIRS TO REPLACE OIL PUMP, BEARINGS ETC, HE (WILL BMC MOTORS 114 SIERRA ST. EL SEGUNDO, CALIF. 310-322-9511) DISCOVERED THAT AN ALUMINUM BUFFER ON THE DEFECTIVE PART HAD DISINEGRATED, CAUSING A METAL TO METAL SITUATION, WHICH CAUSED THE OIL PUMP DRIVER TO FAIL, WHICH STOPPED THE OIL FLOW THRU THE ENGINE. THIS CAUSED A ROD TO BE THROWN, AND NOW AN ADDITIONAL REPAIRS IN THE NEIGHBOR HOOD OF $3500 IS BEING DEMANDED. THE VEHICLE WAS AT THE END OF A LEASE, AND SUBSEQUENTLY TURNED IN, AND THE CREDITOR, FORD MOTOR CREDIT, WANTS US TO PAY FOR THE REPAIRS CAUSED BY THEIR DEFECTIVE PART. WE CONTACTED THE DEALER THAT WE LEASED FROM, AND OF COURSE THEY SAY THERE IS NO HISTORY OF ANY OTHER REPORTINGS OF THIS DEFECT IN AN OIL PUMP DRIVER. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017502August 29, 2002
AIR BAGS:FRONTAL
LOSS OF CONTROL WHILE DRIVING 70-73 MPH. VEHICLE WENT INTO A ROLLOVER CRASH, AND NEITHER AIR BAGS DEPLOYED. *AK CONSUMER STATES THAT THIS INCIDENT RESULTED IN THE DEATH OF HER DAUGHTER. *SCC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#8017091August 23, 2002
EQUIPMENT:MECHANICAL:CARRIER/RACK
CABLE HOLDING SPARE TIRE UNDERNEATH CARRAGE RUSTED OUT, DROPPING TIRE IN MIDDLE OF THE ROAD WHILE IN MOTION. THIS FAILURE OCCURRED WITHOUT WARNING OR ANY TYPE OF INDICATION. PLEASE DESCRIBE DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016789August 20, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING 45MPH ENGINE JUST SHUTOFF WITHOUT WARNING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8015888August 8, 2002
SUSPENSION:FRONT:CONTROL ARM
THERE IS NO WAY TO ADD LUBRICANT TO BALLJOINTS BECAUSE THEY ARE SEALED CLOSED. VEHICLE MAKES A SQUEAKY NOISE WHEN RIDING OVER A BUMP AND CAN'T RIGHT DUE TO DRYNESS. ALL FOUR NEED REPLACING. PLEASE PROVIDE MORE INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8015321August 1, 2002
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
AIRBAG LIGHT CAME ON. COMPUTER READ THE WIRING HARNESS WAS FAULTY AND HAD TO BE REPLACED. *AK THE CONSUMER STATES THAT THE AIR BAG LIGHT HAD COME ON. THE MANUAL INDICATES THAT THE VEHICLE MUST BE SERVICED IMMEDIATELY. WHEN THE VEHICLE WAS SERVICED, THE SERVICE WRITER MADE IT CLEAR THAT THIS IS A COMMON PROBLEM. THE FACTORY HARNESS INDICATES THERE IS A PROBLEM WITH THE HEAD REST AIR BAG ONLY. (THERE ISN'T ONE) NOW THE CONSUMER IS FORCED TO REPLACE THE FACTORY WIRE HARNESS WITH A RE-ENGINEERED HARNESS THAT SENDS THE COMPUTER THE PROPER INFORMATION. *SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762438May 29, 2002
ELECTRICAL SYSTEM:WIRING, AIR BAGS
AIRBAG LIGHT COMES ON, FLASHES GOES OFF, COMES BACK ON. DEALER RECOGNIZES PROBLEM AND HAS DESIGNED A ROBUST ELECTRICAL HARNESS REPLACEMENT BUT REFUSES TO COVER COSTS. THIS RE-DESING OF THE ELECTRICAL SYSTEM FOR THE PROPER FUNCTIONING OF THE AIRBAG RESTRAINT SYSTEMS WAS FIRST RECOGNIZED BY THE MANUFACTURER IN 1999, THE DATE OF THE VEHICLE. THE NHTSA BULLETIN NUMBER IS SB610933. PLEASE HELP!!! THIS IS A SERIOUS SAFETY ISSUE AND CONCERN FOR NOT ONLY MYSELF BUT THE SAFTEY OF MY CHILDREN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760953April 20, 2002
VISIBILITY:WINDSHIELD
THIS IS A DESIGN PROBLEM. THE DEFROSTER EVEN ON HIGHEST HEAT AND FAN SETTING, ALONG WITH THE WIPERS ON HIGHEST SPEED, CANNOT KEEP THE WINDSHIELD FROM FREEZING UP AT ANY/ALL SPEEDS WHEN SNOW IS FALLING ON THE VEHICLE. THE DRIVER MUST STOP EVERY FEW MILES AND CLEAR OFF THE WINDSHIELD, ESPECIALLY THE PASSENGER SIDE, OR ELSE THE WINDSHIELD WIPERS STOP WORKING (JAMMED BY THE ICE ON THE WINDSHIELD). IT IS CLEARLY A MAJOR SAFEFY DEFECT IN THE 1999 MERCURY MOUNTAINEER WHEN DRIVEN IN THE SNOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760584April 11, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#563919January 8, 2002
TIRES:TREAD/BELT
CONSUMER STATED THAT THE WILDERNESS AT TIRES WERE ON RECALL, AND REPLACED WITH LAREDO UNIROYAL TIRES, AT THAT TIME THE TIRES WERE ON BOTH FORD AND FIRESTONES APPROVE REPLACEMENT LIST. CONSUMER IS REQUESTING IN WRITING IF THE LAREDO UNIROYAL TIRES ARE APPROVED HIS VEHICLE. *YD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753489October 21, 2001
SUSPENSION
AS THE OWNER AND DRIVER OF THE VEHICLE AT THE TIME OF INCIDENT, I FEEL THAT THE MOUNTAINEER HAD AN OBVIOUS DESIGN FLAW WHICH PROMOTED THE CHANCE OF IT ROLLING. THE ROLL OVER OCCURRED FOLLOWING BRAKING AND STEERING TO AVOID A COLLISION. ONCE HEAVIER BRAKING WAS APPLIED, THE CAR BEGAN TO ROCK AND THEN ROLLED OVER 2 TIMES.IT IS APPARENT THAT THIS MODEL SUV AND OTHERS HAD A HIGH CENTER OF GRAVITY AND A NARROW WHEEL BASE. THE ACCIDENT REFERRED TO IN THIS REPORT MAY NOT HAVE OCCURRED THOSE CHARACTERISTICS WERE NOT PRESENT.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#751818September 6, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
GAS PEDAL STICKS INTERMITTENTLY. FORCING PEDAL CAUSES VEHICLE TO SURGE/DEALER CHECK SAID NO PROBLEM FOUND AT THIS TIME. PRIOR TO TAKING TO DEALER I ATTEMPTED LUBRICATION IN INTERIOR AND UNDER HOOD. SEEMED TO STOP PROBLEM FOR 30 MINUTES TO AN HOUR, THEN INTEMITTANT STICKING RETURNED*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891151June 25, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE STALLS IN REVERSE/ SITTTING AT STOP LIGHTS / STOP SIGNS AND GOING UP HILLS. ENGINE LIGHT CAME ON AS A WARNING INDICATING SOMETHING WAS WRONG. DEALER CANNOT DUPLICATE THE PROBLEM TO FIND A REMEDY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746151May 30, 2001
VEHICLE SPEED CONTROL
WHILE STOPPED AT A RED LIGHT WITH MY FOOT ON THE BRAKE PEDAL, THE ENGINE BUCKED AND MISFIRED AS THOUGH IT WAS GOING TO DIE. SUDDENLY, THE ENGINE REVVED TO THE POINT THAT WITH BOTH OF MY FEET ON THE BRAKE PEDAL, THE CAR CREPT AHEAD AND TAPPED THE CAR AHEAD OF ME. JUST AS QUICKLY AS THE ENGINE SURGED, IT DROPPED BACK IN REVS TO NORMAL IDLE. ON MY WAY HOME FROM THE SCENE, IT OCCURED AGAIN, EXCEPT THIS TIME I HAD MY HAND ON THE AUTO GEAR CHANGE, MOVED IT QIUCKLY TO NEUTRAL, AND TURNED OFF THE IGNITION. I MADE IT HOME WITHOUT FURTHER INCIDENT, CALLED THE DEALER ON MONDAY , AND HAD THEM TOW THE CAR TO THE DEALERSHIP AS I DID NOT FEEL THAT THE VEHICLE WAS SAFE TO DRIVE. AFTER HAVING THE CAR FOR TWO DAYS NOW, THEY CLAIM THAT THEY CAN FIND NOTHING WRONG. I TOLD THEM THAT I WOULD NOT ACCEPT THE CAR BACK WITHOUT A SPECIFIC REASON FOR THIS SUDDEN ACCELERATION. THEY SAY THERE IS NOTHNING WRONG THAT THEY CAN FIND, BUT I WILL NOT DRIVE THIS VEHICLE UNTIL A FIX IS LOCATED AND REPAIRED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#745686May 22, 2001
TIRES
MY RIGHT SIDE TIRE BLEWOUT. *AK (TIRESIZE: 15)( DOT NUMBER: TIRE SIZE: 15 )
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#744323April 20, 2001
POWER TRAIN:AXLE ASSEMBLY
THE REAR END MAKES A NOISE WHILE DRIVING, ALSO DURING RIGHT TURNS, TRIED TO GET IT REPAIRED TWICE BEFORE!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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