Mercury Mountaineer Complaints (2005)

82 consumer complaints on file.

#10396332April 12, 2011
UNKNOWN OR OTHER
I OWN A 2005 MERCURY MOUNTAINEER PREMIER SUV. LAST SUMMER I NOTICED THAT ONE OF THE BOLTS ON LIFTGATE IS BROKEN. I WENT BACK TO THE DEALER WHERE I PURCHASED THE TRUCK AND ALTHOUGH THIS IS A COMMON PROBLEM WITH THIS TRUCK IT WAS NOT RECALLED FOR THE 2005 YEAR. THEY WANTED TO CHARGE ME $600 FOR REPAIR.I FOUND THAT TO BE AN UNACCEPTABLE RESPONSE CONSIDERING FORD HAS BEEN AWARE THAT THE BOLTS ARE INFERIOR. I RESEARCHED TO FIND THAT MANY CONSUMERS HAVE THE SAME COMPLAINT.ADD TO IT THAT THIS WEEK THE "CRACK" APPEARED BENEATH THE GLASS ON THE LIFTGATE NEAR THE EMBLEM(EVIDENTLY ANOTHER FLAW WITH THIS TRUCK WIDELY REPORTED BY OTHER VEHICLE OWNERS). AT THIS POINT IT IS EVIDENT TO ME THAT THE LIFTGATE NEEDS TO BE REPLACED BY FORD AT THEIR EXPENSE.I CHOSE THIS TRUCK FOR SAFETY FOR MY FIVE CHILDREN AND NOW FEEL IT IS UNSAFE TO TRANSPORT THEM WITH THIS LIFTGATE FALLING APART. THE REPSONSE FROM FORD CUSTOMER SERVICE STATED THIS YEAR WAS NOT RECALLED FOR THE FAULTY LIFTGATE PROBLEM AND THE EXPENSE TO REPLACE IS MINE.SLOWLY THE LIFTGATE BOLTS AND THE LIFTGATE ARE BREAKING RENDERING ME UNABLE TO UTILIZE IT. HOW DO I KNOW THE GLASS IS SAFE EVEN IF I HIT A BUMP? PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392182March 18, 2011
STRUCTURE:BODY
I HAVE A 2005 MOUNTAINEER THAT HAS A CRACK IN THE PLASTIC BELOW THE REAR WINDOW THAT GOES AROUND THE MERCURY EMBLEM. THIS WAS NOTICED IN JANUARY OF 2011. THIS VEHICLE WAS NOT INVOLVED IN AN ACCIDENT. SINCE THEN I HAVE NOTICED FOUR OTHER MERCURY MOUNTAINEERS WITH THE SAME CRACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381474February 10, 2011
AIR BAGS, EQUIPMENT
OWN A 2005 MERCURY MOUNTAINEER. SINCE I'VE PURCHASED IT I'VE HAD ISSUES WITH THE AIRBAG LIGHT STAYING ON, THE SEATBELTS NOT REGISTERED AS BEING UNDONE AND THE GAS NOT REGISTERING (I FILL IT UP AND IT SAYS THE LAST AMOUNT AND WILL NOT SAY IT'S FULL UNTIL SOMETIMES 2-3 DAYS). I'M MOST CONCERNED ABOUT THE AIRBAGS AND THE SEATBELTS. I SEEN THAT EARLIER MODELS AND 2006 HAVE ISSUES WITH THE AIRBAG NOT DEPLOYING. THE DEALERSHIP HAS REPLACED THE SENSOR 3 TIMES FOR THE AIRBAG AND PUT IN A NEW SEAT BELT SYSTEM ABOUT 15 MOS. AGO. THE DEALERSHIP WILL NOT COVER IT AGAIN AND SAYS I NEED TO PAY FOR IT. THIS HAS BEEN AN ONGOING PROBLEM AND FROM THE WEB RESEARCH, IT'S NOT PROBLEMS THAT MERCURY/FORD IS UNAWARE. THESE ARE SAFETY ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375487January 10, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
STARTED OUT AS A GOOD CAR. AT ABOUT 48000 MILES IT STARTED TO INTERMITTENTLY REFUSE TO GO INTO FORWARD OR REVERSE WHEN PLACED IN GEAR. MADE SURE IT WAS IN GEAR AND ALSO WOULD MOVE THE SHIFT LEVER OUT OF GEAR AND BACK AGAIN. STEPPING ON THE GAS JUST REVVED UP THE ENGINE. SOMETIMES IT WOULD CATCH AND THE CAR WOULD JUMP FORWARD OR BACKWARD. IT IS PRESENTLY IN A TRANSMISSION SHOP AND APPEARS IT NEEDS TO BE REBUILT. LARGE METAL CHIPS WERE FOUND IN THE OIL PAN. I WAS TOLD BY THE DEALER THAT I DIDN'T HAVE A DRIVE TRAIN WARRANTY, THEY WEREN'T AVAILABLE FOR THE 2005, I ONLY HAD THE 3YEAR 36,000 MILE WARRANT. THE TRANSMISSION SHOP SHOWED ME LARGE CHIPS IN THE OIL PAN. ALSO WHEN DISASSEMBLED THEY COULDN'T FINE WHAT WAS CALLED A NEEDLE PIN, WHICH RUNS THROUGH THE MIDDLE OF THE TRANSMISSION. WITH THAT GONE THE TRANSMISSION WAS GONE. THIS WASN'T A NORMAL OCCURRENCE. SO SELVES, WASHERS/SPACERS, GEARS ETC. SLOWLY WERE BEING DESTROYED. OVERHAUL KIT TORQUE CONVERTOR, PLANETARY ASSY, SOLENOID ASSY., SERVO CASE REPAIR KIT, AND TRANSMISSION FLUID. AND ALL OF THE LATEST PARTS FROM FORDS 6TH UPGRADE ON THIS TRANSMISSION WERE INSTALLED. FORD SHOULD HAVE A RECALL ON THIS TRANSMISSION. REIMBURSEMENT FOR COSTS WOULD BE NICE. BUT THEN I'M A DREAMER, AND BELIEVE CARS ARE BEING BUILT BETTER THAN THEY ARE. AFTER A WEEK OR SO OF DRIVING AND THE SHIFTING STILL NOT SMOOTH AND PARTS BEING SWITCHED OUT. I WAS TOLD IT WOULD BE OKAY TO OUT OF STATE. I GOT ABOUT 70 MILES WHEN THE TRANSMISSION DUMPED THE TRANSMISSION FLUID ON THE HIGHWAY. AFTER A $200 TOW BACK TO THE GARAGE AND ANOTHER WEEK OF SEARCHING FOR THE PROBLEM IT WAS DECIDED IT WAS THE VALVE BLOCK. THE ONLY THING THAT WAS NOT CHANGED. SEEMED THE VALVE BLOCK WAS WARPED. IT WAS REPLACED AND THE CAR IS BACK TO NORMAL. THIS SHOULD NOT BE HAPPENING TO A CAR WITH 48500 MILES ON IT. FORD SHOULD BE ASHAMED OF THEM SELVES FOR PRODUCING A CAR VEHICLE THAT HAS SO MANY TRANSMISSION PROBLEMS. I UNDERSTAND FORD IS NOW ON THE 7TH UPGRADE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373088December 28, 2010
STRUCTURE:BODY, POWER TRAIN
AUTOMATIC TRANSMISSION- THIS TRANSMISSION IS HORRIBLE A FEW TIMES I NOTICED THE SEVERE NOISE AND JERK WHEN I WENT TO REVERSE. I THOUGHT PERHAPS IT WAS ME. ON CHRISTMAS EVE I WENT TO PULL AWAY FROM STOP LIGHT AND CAR STARTED TO ACCELERATE THEN SLOWED DOWN I GAVE IT A LITTLE GAS AND IT JERKED ME SO HARD IT HURT MY NECK (WHICH IS STILL BOTHERING ME TODAY). THE OD LIGHT CAME ON AND CHECK TRANSMISSION. REPAIR COST $2,7000, BASICALLY EVERYTHING WENT BAD. AFTER HEARING FROM NUMEROUS PEOPLE THIS IS A PROBLEM THAT FORD IS AWARE OF. THEY EVEN WENT SO FAR AS TO CORRECT IT FOR FUTURE MODELS BUT HAS YET TO PERFORM A RECALL ON 2005 MOUNTAINEERS AND EXPLORERS. AS FORD WAS AWARE OF THIS PROBLEM CORRECTED IT FOR FUTURE MODELS THEY SHOULD BE LIABLE AND A RECALL NOTICE SHOULD BE FORTHCOMING. ANYONE WHO HAS EXPERIENCED THIS SHOULD GET FULL REFUND OF MONIES PAID. NOW TO ADDRESS THE CRACKING AROUND THE MERCURY EMBLEM ON THE LIFT GATE. FORD IS AWARE OF THIS PROBLEM AND HAS CHANGED IT FOR FUTURE MODELS, BUT INSTEAD OF STEPPING UP AND CORRECTING PASS MODELS THEY SWEEP IT UNDER THE RUG. A FULL INVESTIGATION INTO BOTH OF THESE CONCERNS AS WITH TRANSMISSIONS SOMEONE COULD EASILY BE FATALLY INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372452December 26, 2010
VEHICLE SPEED CONTROL
2005 MERCURY MOUNTAINEER CRUISE CONTROL EMERGENCY WHILE DRIVING MY WIFE'S 2005 MERCURY MOUNTAINEER AT APPROXIMATELY 50 MPH AND USING THE CRUISE CONTROL THE ENGINE SHUT OFF. (DANGEROUS AND SCARY) I IMMEDIATELY PLACED THE ENGINE IN NEUTRAL AND RESTARTED IT WITH NO TROUBLE. FORTUNATELY WE WERE ON A STRAIGHT ROAD. THE ENGINE SHUT DOWN APPEARED TO OCCUR BECAUSE THE CRUISE CONTROL DE-ACCELERATED THE ENGINE WHILE COASTING DOWN HILL (USING THE CRUISE CONTROL) TO BELOW 400 RPM'S. BELOW 400 RPM'S THE ENGINE STOPS. THE CAR SPEED, LENGTH OF THE DOWNWARD COAST, AND HILL SLOPE APPEARED TO AFFECT THE STOPPAGE. IF THE SPEED CONTROL SIGNALS AN INCREASE PRIOR TO BOTTOMING THE RPM'S THE ENGINE WILL CONTINUE TO RUN, IF NOT IT WILL SHUT OFF LOOSING OIL PRESSURE, POWER STEERING, AND POWER BRAKES. MY WIFE DOESN'T NORMALLY USE THE CRUISE CONTROL, WHICH IS FORTUNATE FOR HER. I'M SURE IF SHE WERE DRIVING WHEN THIS OCCURRED SHE WOULD HAVE COAST TO A STOP OF WORSE IF IT HAPPENED WHILE GOING AROUND A CURVE. I WAS ABLE TO DUPLICATE THIS PROBLEM FOUR TIMES BY PICKING A HILL WITH THE RIGHT CONDITIONS AND SETTING THE SPEED AT AROUND 45 TO 50 MPH. I CALLED THE DEALER WHERE SHE BOUGHT THE CAR NEW AND WAS TOLD THERE ARE NO RECALLS ON HER CAR, HOWEVER; WHILE SEARCHING THE INTERNET WE FOUND THAT THE SAME PROBLEM HAS OCCURRED NUMEROUS TIMES ON FORD EXPLORERS AND MERCURY MOUNTAINEER'S. WE'VE SET AND APPOINTMENT AT THE DEALER FOR A DIAGNOSIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369966December 11, 2010
ELECTRICAL SYSTEM
MY 2005 MERCURY MOUNTAINEER LOSES POWER FOR NO REASON. THIS IS THE FOURTH TIME THIS HAS HAPPENED. IT WAS BEEN TO THE DEALER MULTIPLE TIMES AND THEY CANNOT FIND A PROBLEM. THERE IS NOTHING TO FORESEE WHEN IT HAPPENS, THE ONLY CONSISTENCY HAS BEEN THAT LUCKILY I HAVE BEEN ON LOCAL ROADS DOING NO MORE THAN 35 MILES PER HOUR OR SO. FIRST BATTERY LIGHT AND SERVICE ENGINE COMES ON AS THE ENGINE STOPS, THEN LOW OIL. THE CAR DOES NOT SEIZE UP, I CAN STEER TO THE SIDE OF THE ROAD. IF I PUT IT BACK IN PARK. TURN THE IGNITION OFF, AND THEN RESTART IT IS FINE. THERE IS CONSIDERABLE LENGTH OF TIME BETWEEN OCCURRENCES (MONTHS IF NOT CLOSE TO A YEAR THIS TIME.) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360402October 14, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2005 MERCURY MOUNTAINEER TRANSMISSION JERKS RANDOM INTERVALS AND CAUSES DRIVER TO LOOSE CONTROL OF VEHICLE MOMENTARILY. PASSENGERS INSIDE CAR EXPERIENCE NECK PAIN AFTER SEVERAL OCCURRENCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343823July 18, 2010
ENGINE AND ENGINE COOLING
MY MOUNTAINEER STALLS WITHOUT WARNING WHILE GOING ABOUT 35 MPH BUT AFTER A FEW MINUTES CAN RESTART. IT HAS DONE THIS 4 TIMES OVER THE LAST 3 OR SO MONTHS. IN ADDITION TWICE IT WOULD NOT START (IT HAD BEEN ABOUT 30 MINUTES SINCE I DROVE IT) AND IT HAD TO BE JUMPED. I REPLACED THE BATTERY THINKING THAT WAS THE PROBLEM BUT IT PERSISTS. I BROUGHT IT TO A REGULAR GARAGE ONCE, WHO KEPT IT FOR A DAY AND FOUND NOTHING WRONG. I THEN BROUGHT IT TO A MERCURY DEALER WHO KEPT IT FOR 2 DAYS BUT FOUND NO CODES OR PROBLEMS. IT JUST STALLED AGAIN TWO NIGHTS AGO WHILE I WAS DRIVING 35 MPH WITHOUT AND RESTARTED A FEW MINUTES LATER. THE DEALER HAD IT FOR A DAY BUT AGAIN FOUND NO CODES OR PROBLEMS. SO FAR I JUST PUT IN A NEW BATTERY AND THEY CHANGED THE OIL AND FILTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342361July 10, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION LEVER BINDS WHEN ATTEMPTING TO SHIFT INTO PARK, SLIPPING INTO REVERSE INSTEAD. PROBLEM HAS OCCURRED SPORADICALLY FROM 2007 TO DATE. USUALLY THE MISS-SHIFT IS NOTICED BECAUSE IT JUST DOESN'T FEEL RIGHT, BUT NOT ALWAYS. IT CAN BE MOST DANGEROUS IF YOU DON'T TURN OFF THE ENGINE IMMEDIATELY (AFTER ATTEMPTING TO SHIFT INTO PARK) AND TAKE YOUR FOOT OFF THE BRAKE. THAT HAS HAPPENED TO ME ABOUT 5 TIMES OVER 5 YEARS. IT HAPPENED TWICE AT A GAS STATION, ONCE AT A CAR WASH, ONCE IN A SHOPPING CENTER, AND ONCE IN FRONT OF MY HOUSE AS A CHILD WALKED BEHIND THE CAR. IN EACH CASE THE CAR ONLY MOVED 1 OR 2 FEET BEFORE I REALIZED IT, AND WAS ABLE TO STEP ON THE BRAKE. THESE DAYS I DON'T NEED TO WORRY ABOUT IT AS MUCH BECAUSE (AT 52,000 MILES) THE TRANSMISSION TAKES 5 - 10 SECONDS TO ENGAGE THE REVERSE GEAR AND THEN IT BANGS INTO GEAR, LOUDLY ALERTING ME THAT IT DIDN'T GO INTO PARK.. THE TRANSMISSION IS DEFECTIVE, AND FORD KNOWS IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331186May 19, 2010
STEERING
TL*THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. WHILE DRIVING 40 MPH, THE CONTACT NOTICED THAT THE VEHICLE BEGAN TO SWAY BACK AND FORTH IN THE REAR. THE VEHICLE WAS TAKEN TO A REPAIR SHOP BUT THE MECHANIC COULD NOT DUPLICATE OR DIAGNOSE THE FAILURE. THE CONTACT REPLACED ALL OF THE TIRES AND BRAKES; HOWEVER, THE FAILURE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. THE CURRENT MILEAGE WAS APPROXIMATELY 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318779March 10, 2010
SERVICE BRAKES, HYDRAULIC, AIR BAGS
ON DECEMBER OF 2007, I DROVE INTO MY GARAGE AT A SLOW SPEED. I APPLIED THE BRAKES TO BE ABLE TO PARK THE SUV. THE CAR WOULD NOT STOP UNTIL IT HIT THE INNER WALL OF THE HOUSE. THE AIR BAG DID NOT GO OFF AFTER THE IMPACT.. TOOK THE CAR IN AFTER REPAIR TO FRONT OF CAR WAS DONE. THE DEALER'S SERVICE DEPARTMENT COULD NOT FIND ANYTHING WRONG. 01/10/08 ON JUNE 17, 2008, MY HUSBAND WAS PARKING THE CAR TO LET ME OUT TO GO TO THE DOCTOR'S OFFICE, THE SUV WOULD NOT STOP UNTIL MY HUSBAND PUT THE SUV IN PARK AND SHUT THE ENGINE OFF. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10308942February 12, 2010
STRUCTURE:BODY
UPPER SECTION OF REAR HATCH BODY CRACKS. MADE OF PLASTIC. CHANGED ON NEXT YEAR MODELS TO ALL METAL. THIS THE SECOND OCCURRENCE OF THE DEFECT. FORD REFUSES TO REPAIR FREE OF CHARGE.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298444January 6, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
EXTREMELY HARD SHIFTING INTO REVERSE. SLIPPING IN 3RD GEAR WHEN TRANSMISSION IS RUNNING FOR 15 MINUTES. OVER DRIVE LIGHT FLASHES AND TRANSMISSION FAILS TO WORK WHILE ON HIGHWAY. I HAVE TO SHIFT INTO NEUTRAL TURN THE CAR OFF THEN BACK ON (WHILE AT 65MPH) THEN IT WORKS FINE THE REST OF THE DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277452July 20, 2009
STRUCTURE:BODY, VISIBILITY:GLASS, SIDE/REAR
TL*THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. WHILE EXAMINING THE VEHICLE, THE CONTACT NOTICED A CRACK EXTENDING FROM THE BOTTOM OF THE REAR GLASS TO THE BOTTOM OF THE VEHICLE. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274542June 21, 2009
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
WITHOUT WARNING OF ANY KIND THE ENGINE QUITS UNDER 35 MPH, SOMETIMES WITH CRUISE CONTROL ON. AFTER CAR ROLLS TO A STOP, IT CAN RESTART RIGHT AWAY. LOSS OF POWER STEERING AND BRAKES. DEALER SAYS NO CODES TO BACK UP COMPLAINT. THIS HAS AS HAPPENED AT LEAST 3X SPREAD OVER 35,000 ODOMETER MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10270253May 28, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SLIPPING ON A HILL CAUSING THE VEHICLE TO DRIFT BACKWARDS ALMOST CAUSING AN ACCIDENT WITH THE CAR BEHIND ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269589May 21, 2009
STRUCTURE:BODY, STRUCTURE
MY 2005 MERCURY MOUNTAINEER DEVELOPED A CRACK IN THE REAR LIFT GATE RIGHT AROUND THE MERCURY EMBLEM. I HAVE SEEN MANY MORE WITH THE SAME PROBLEM, BOTH FORD EXPLORERS AND THE MERCURY MOUNTAINEER. WHEN I TOOK IT TO THE DEALER THEY WERE LIKE TOO BAD SO SAD IT IS OUT OF WARRANTY EVEN THOUGH I BOUGHT A EXTENDED WARRANTY FROM FORD. I HAVE BEEN LOOKING AROUND NOW AND I SEE LOTS OF THEM WITH THE SAME PROBLEM. I HAVE HEARD THAT FORD IS FIXING THE EXPLORERS IF IT IS UNDER 5 YEARS AND UNDER 75,000 MILES BUT THAT JUST SEEMS TO BE A DEALER THING, I HAVE NOT SEEN ANY OFFICIAL ACCOUNT OF THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266473April 23, 2009
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
MERCURY MOUNTAINEER 05 WITH LESS THEN 60,000 MILES, I WAS TOLD THAT THERE WAS WEARING IN THE VALVE CASE FROM AUTOMATIC TRANSMISSION WHICH CAUSES TRANSMISSION TO SKIP AND SHIFT HARD AND POP FORWARD, I NEED TO HAVE IT REPAIRED , TRANSMISSION PLACE STATES THIS IS A KNOWN PROBLEM WHICH HAS A TECHNICAL ADVISORY ABOUT IT....WHAT'S MY RECOURSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264281April 6, 2009
POWER TRAIN
I WAS IN THE PARK POSITION. I TURNED MY ENGINE ON AND PLACED MY FOOT ON THE BRAKE AND TAKE MY CAR OUT OF PARK, WHEN THEN GEAR SHAFT/STICK BROKE IN HALF. I CONTACTED THE DEALER AND I HAD THEM COME GET THE CAR, THEY CONTACTED ME, AND STATED "THAT THEY HAVE NEVER SEEN SOMETHING LIKE THIS BEFORE", THAT CAME FROM THE SERVICE MANAGER BILL AMADEI, AND ANOTHER PERSON BILL IN THE SERVICE DEPARTMENT. I HAVE TAKEN A PICTURE OF WHAT IT LOOKS LIKE. IF I WAS NOT ALREADY IN THE PARK POSITION AND I WENT TO PLACE MY CAR FROM THE DRIVE TO PARK AND THIS HAPPENED, MY CAR COULD HAVE WENT RIGHT INTO MY HOUSE. WHEN I STATED THIS TO THE DEALER, HIS COMMENT WAS "YES, I GUESS THAT COULD HAVE HAPPENED." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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