Mercury Mountaineer Complaints (1998)

236 consumer complaints on file.

#10114209March 17, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
I HAVE A 1998 MERCURY MOUNTAINEER. HAVE DRIVEN THIS VEHICLE SINCE NOV. 1999. HAVE SEVERAL COMPLAINTS WITH VEHICLE. REAR WIPER HAS WORKED ABOUT 20% OF THE ENTIRE TIME I HAVE OWNED VEHICLE. IT DOES NOT WORK AT PRESENT AND HAS NOT WORKED FOR OVER TWO YEARS. GOT TIRED OF TRYING TO HAVE IT REPAIRED. LIGHTS ON STEREO HAS BEEN GOING OFF AND ON SINCE I HAVE OWNED THE VEHICLE. SOMETIMES LIGHT WILL STAY OFF FOR A WEEK. AFTER PLAYING A CD IN THE CD PLAYER (NOT CHANGER), CD BECOMES VERY HOT AND IT USUALLY DESTROYS CD. DRIVER'S SIDE DOOR LOCK DID NOT WORK FOR ABOUT A YEAR AND THEN STARTED WORKING. SOMETHING FELL OUT OR BROKE OFF OF THE PASSENGER SIDE DOOR AND DOOR LOCK WILL NOT LOCK AUTOMATICALLY. POWER ANTENNA STARTED NOT GOING DOWN COMPLETELYABOUT TWO WEEKS AGO AND NOW WILL NOT WORK AT ALL EVEN THOUGH POWER IS STILL GOING TO IT BECAUSE YOU CAN HEAR THE MOTOR. HAVE HAD ALL RECALLS DONE ON VEHICLE EXCEPT THE BOLT REPLACED ON DRIVER'S SIDE SEAT. THERE HAVE BEEN ABOUT FOUR RECALLS ON VEHICLE SINCE I HAVE OWNED IT. POWER LOCK ON REAR DOOR WILL NOT UNLOCK UNLESS YOU USE THE KEY. IT WOULD SEEM THAT THERE IS SOME MAJOR ELECTRICAL PROBLEMS WITH VEHICLE. THIS SHOULD HAVE BEEN CHECKED ON THESE VEHICLES LONG AGO. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102240December 6, 2004
VEHICLE SPEED CONTROL
TOOK IN FOR THROTTLE BODY REPAIR AND DRIVER SEAT BOLT RECALL 9-03. THEY SAID DIDN'T NEED THE THROTTLE BODY REPAIR..NOW THAT WARRANTY IS UP I CAN'T GET THIS HAZARD TO DRIVING FIXED. I HAVE ALMOST HIT CARS IN PARKING LOTS AND IN MY DRIVEWAY. WHY ISN'T THIS CONSIDERED A SAFETY ISSUE AND RECALL. WHY DOES IT HAVE A MILEAGE AND TIME LIMIT. I TRIED TO GET IT DONE AND THEY WOULDN'T DO IT NOW IT'S TOO LATE. THE THROTTLE HESITATES AND THEN SURGES. FORD IDENTIFIES THIS AS A PROBLEM, BUT WON'T FIX IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101975December 1, 2004
ELECTRICAL SYSTEM
WHILE THE VEHICLE WAS PARKED IT CAUGHT ON FIRE ON ITS OWN. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THEN, VEHICLE WAS TOWED TO THE CONSUMER'S RESIDENCE. CONSUMER WILL CONTACT THE MANUFACTURER IN THE NEAR FUTURE. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10096410October 26, 2004
VEHICLE SPEED CONTROL
I HAVE BEEN HAVING PROBLEMS WITH THROTTLE STICKING UPON DEPRESSION ON 1998 5.0 MERCURY MOUNTAINEER. SEEMS TO BE WORSE WHEN FIRST STARTING VEHICLE OR WHEN THE TEMPERATURE OUTSIDE IS COLDER. LAST NIGHT WHEN I LEFT TO GO TO WORK, I PUT THE VEHICLE IN DRIVE, THE THROTTLE STUCK AND I COULD NOT CONTROL THE VEHICLE. I STRUCK MY OWN HOME DOING CONSIDERABLE DAMAGE TO THE HOME (PASSENGER SIDE OF VEHICLE) , BOUNCED OFF THE HOUSE (STILL ACCELERATING) AND HIT A GARBAGE DUMPSTER (DRIVER SIDE OF VEHICLE) , THEN BOUNCE OFF THE GARBAGE DUMPSTER AND STRUCK A BASKETBALL GOAL (FRONT OF VEHICLE). THE AIRBAGS DID NOT DEPLOY (THIS IS THE 2ND FRONT END ACCIDENT IN WHICH AIRBAGS DID NOT DEPLOY). THIS THROTTLE BODY PROBLEM WAS A RECALL FOR THE 4.0 VEHICLES BUT NOT THE 5.0, AND I HAVE SEEN NUMEROUS COMPLAINTS OF THROTTLE STICKING ON THE 5.0 AS WELL. VEHICLE IS NOW IN THE SHOP, BELIEVED TO BE A TOTAL LOSS. (CURRENTLY $6800 DAMAGE, AND NOT FINISHED WITH ESTIMATE YET). I ALSO HAVE SEVERAL THOUSANDS DOLLARS IN DAMAGE TO MY HOME, WHICH MUST BE SUBMITTED TO MY HOMEOWNERS INSURANCE SINCE AUTO INSURANCE WILL NOT PAY FOR YOUR OWN PROPERTY DAMAGE. TODAY I HAVE NECK & BACK PAIN, THOUGH I DID NOT GO TO THE DOCTOR LAST NIGHT. NOT TO COUNT THE MENTAL ISSUE OF BEING HEADED STRAIGHT FOR YOUR HOME AND NOT BEING ABLE TO STOP OR CONTROL THE VEHICLE. SOMETHING REALLY NEEDS TO BE DONE ABOUT THESE VEHICLES OR SOMEONE IS GOING TO BE SERIOUSLY INJURED. SHERIFF WAS CALLED, AND DID COME TO THE SCENE, BUT THEY SAID THEY DO NOT DO REPORTS IF IT IS YOUR OWN PROPERTY THAT IS DAMAGED, ONLY IF THERE IS A SECOND PARTY INVOLVED.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10093927October 11, 2004
LATCHES/LOCKS/LINKAGES
MERCURY MOUNTAINEER DRIVERS SEAT LATCH ASSEMBLY BROKE. SEAT IS IN AN UN-DRIVABLE POSITION. DEALER MAINTENANCE SAYS IT WILL COST $250 PLUS LABOR AND TAXES AND FEES TO REPAIR THIS POORLY DESIGNED FORD COMPONENT. I BELIEVE THERE ARE MANY OTHER PEOPLE THAT SHARE THIS COSTLY PREDICAMENT AND IT IS ALL DUE TO POOR DESIGN AND THE MANUFACTURER KNOWS IT. THERE SHOULD BE A RECALL OR SCHEDULED MANUFACTURERS REPAIR FOR THIS ITEM. IN A CRASH A REAR SEAT PASSENGER COULD POSSIBLY THRUST THE SEAT BACK OF THE DRIVER FORWARD CAUSING THE DRIVER SERIOUS INJURY OR WORSE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095497October 8, 2004
SEATS:FRONT ASSEMBLY:RECLINER
THE DRIVERS SEAT WAS BROKE, BECAUSE THE BOLT HAD BROKEN. THE CONSUMER HAD THE SEAT REPAIRED AT HER EXPENSE. THERE WAS A RECALL ON THE SEAT AND THE CONSUMER NEEDED TO TAKE THE VEHICLE BACK TO THE DEALER TO HAVE THE SEAT REPAIRED AGAIN. THE DEALERSHIP WAS NO LONGER IN BUSINESS. THE CONSUMER WAS ALSO TOLD THAT SHE WOULD BE REIMBURSED FOR THE FIRST REPAIR. NOW THEY ARE REFUSING A REFUND SINCE IT HAS BEEN A YEAR. 03V281000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087731September 21, 2004
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE, TIRES:TREAD/BELT
THE CONSUMER WAS CONCERNED THAT EVERY YEAR SHE HAS TO REPLACE THE HEAT SENSOR. LAST YEAR SHE HAD TO REPLACE IT BEFORE THE VEHICLE COULD PASS EMISSIONS BECAUSE THE CHECK ENGINE LIGHT CAME ON. THIS YEAR THE SAME THING HAPPENED. THE CONSUMER TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE PROBLEM WAS THE HEAT SENSOR. *AK THE CONSUMER STATED THAT SHE REPLACED THE ORIGINAL TIRES DUE TO THE RECALL ON THE TIRES (DEFECT NUMBER : 01X001000). THE INSIDE OF THE TREAD CAME APART. *TC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073076May 24, 2004
TIRES, TIRES:SIDEWALL
MY WIFE WAS DRIVING BACK TO WORK AT LUNCH, CLEAR DAY, UNLIMITED VISIBILITY, CLEAR ROAD CONDITIONS, WHEN THE DRIVER SIDE REAR TIRE SIDEWALL BLEW OUT. FORTUNATELY, NO ONE WAS HURT. THE TIRE WAS PUT ON THE VECHICLE BY THE FORD DEALERSHIP DURING THE FIRESTONE RECALL. A PASSERBY HELPED MY WIFE CHANGE THE TIRE. THIS IS A GOODYEAR WRANGLER RTS, P235/75/15.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064944March 25, 2004
SEAT BELTS:FRONT:BUCKLE ASSEMBLY, AIR BAGS:FRONTAL
WHILE DRIVING 30 MPH,THE DRIVER APPLIED THE BRAKES, THE PEDAL WENT TO THE FLOOR AND HIT A PATCH OF ICE. THE DRIVER LOST CONTROL OF THE VEHICLE HIT AN EMBANKMENT THEN HIT A TREE. THE DRIVER SIDE SEAT BELT BECAME UNLACED DURING THE COLLISION. THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED NECK INJURIES AND WAS TRANSPORTED BY AMBULANCE. PLEASE FILL IN ADDITIONAL INFORMATION. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10060820March 9, 2004
EQUIPMENT
THE CHECK ENGINE LIGHT ON MY 1998 MERCURY MOUNTAINEER HAS COME ON 10 TIMES IN THE LAST 2 1/2 YEARS. ALL TIMES, EXCEPT ONE, WERE DUE TO THE CATALYTIC CONVERTER. THE CONVERTER HAS BEEN REPLACED, YET THE PROBLEM CONTINUES. I'VE CONTACTED MERCURY EVERY TIME, & GET NO SATISFACTION. THE LAST TIME I WAS TOLD "PARTS WEAR OUT...DEAL WITH IT." MY DISPUTE ISN'T THAT SOMETHING IS WRONG, IT'S WANTING TO KNOW WHY IT CAN'T BE FIXED. NO ONE CAN GIVE ME AN ANSWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058739February 23, 2004
ENGINE AND ENGINE COOLING:ENGINE
FORD REFUSES TO HONOR EXTENDED WARRANTY, PROGRAM # 01M01 ON 1998 MOUNTAINEER; VIN [XXX], " ANY OTHER ENGINE DAMAGE CLEARLY RESULTING FROM A WORN OR BROKEN FRONT CAM CHAIN GUIDE IS ALSO COVERED"! REAR CASSETTE BAD, ENGINE NEEDED TO BE REPLACED AT MY COST.*AK UPDATED 07/30/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059652February 20, 2004
SEATS:FRONT ASSEMBLY:RECLINER
DEALERSHIP PERFORMED THE RECALL REPAIRS UNDER RECALL 03V281000. THE DEALER WHO PERFORMED THE RECALL ASSERTED THAT THE LEFT FRONT RECLINER CONTROL WAS NOT PART OF THE RECALL SCOPE AND THEY REFUSED TO REPAIR THE COMPONENT. *LA THE RECLINER CONTROL LEVER BROKE DUE TO METAL FAILURE. THE CONSUMER DID NOT HAVE THE ABILITY TO RECLINE THE SEAT BACK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055482January 15, 2004
SEATS:FRONT ASSEMBLY:RECLINER
VEHICLE CONTINUED TO EXPERIENCE PROBLEMS WITH THE DRIVER'S SEAT BOLT AFTER RECALL WAS PERFORMED. *PH THE CONSUMER STATED THE VEHICLE EXPERIENCED A PROBLEM WITH THE SEATS PRIOR TO RECEIVING THE RECALL. THE REPLACING BOLT WAS STILL NOT PROVIDING THE PROPER SUPPORT NEEDED TO KEEP THE DRIVER'S SEAT FROM EXPERIENCING LOOSENESS, WHICH OCCURRED WHILE THE VEHICLE WAS IN MOTION, WHICH CAUSED THE CONSUMER TO MAKE FREQUENT STOPS TO BRING THE SEAT BACK TO ITS PROPER POSITION. *JB *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051445December 31, 2003
ELECTRICAL SYSTEM
1998 MERCURY MOUNTAINEER HEADLIGHTS GO DARK MOMENTARILY WHEN USING TURN SIGNALS OR CHANGING FROM LOW TO HIGH BEAMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050042December 4, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING, THE VEHICLE BEGAN TO DRIVE ROUGH AND MAKE NOISES. THE DRIVER PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED FLUID LEAKING UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHICH DETERMINED THAT THE TRANSMISSION CASING HAD A LARGE HOLE. THE TRANSMISSION MUST BE REPLACED. PLEASE PROVIDE FURTHER DETAILS. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044589December 2, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING AT 40 MPH THE ACCELERATOR PEDAL SEPARATED FROM ITS LINKAGE AND FELL OFF. THE DEALERSHIP INDICATED THAT THIS WAS CAUSED BY THE WELDING BECOMING DETACHED AND NEEDED TO BE RE-WELDED. *AK *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049797December 1, 2003
AIR BAGS:FRONTAL
WHILE DRIVING AT 35 MPH DRIVER LOST CONTROL OF THE VEHICLE AND HIT ANOTHER VEHICLE HEAD ON. UPON IMPACT, BOTH FRONTAL AIR BAGS DID NOT DEPLOY. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10045592November 6, 2003
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CD RADIO DISPLAY HAS GONE OUT, FIRST BEGAN TO FADE IN AND OUT AND NOW I HAVE NO DISPLAY. MANY PEOPLE HAVE EXPERIENCED THIS PROBLEM. THERE ARE FORUMS ON THE INTERNET THAT SPECIFICALLY DISCUSS THIS ISSUE. IT HAS ALSO OCCURED WITH MANY EXPLORERS AS WELL. HOW CAN FORD/MERCURY NOT RECALL AN OBVIOUSLY WIDESPREAD FLAW? THIS REALLY MAKES ME DOUBT THEIR CUSTOMER SERVICE EFFORTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041300October 6, 2003
LATCHES/LOCKS/LINKAGES
MY POWER DOORS WON'T UNLOCK ALONG WITH ITS REMOTE, THE KEY AND THE DOOR LOCK/UNLOCK BUTTON. THIS HAS BEEN HAPPENING ON AND OFF FOR THE PAST MONTH. HOWEVER, WHEN THE CAR GOES INTO DRIVE, THE DOORS LOCKED AUTOMATICALLY. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041192October 3, 2003
SEATS:FRONT ASSEMBLY:RECLINER
I RECEIVED A RECALL NOTICE FOR MY 1998 MERCURY MOUNTAINEER FOR A SEAT RECLINER BOLT. I MADE AN APPOINTMENT WITH MY DEALERSHIP. THEY TOLD ME THAT THY COULD NOT REPAIR AND DO THE RECALL AS THE SEAT WOULD NOT RECLINE. THE LEVER TO RECLINE THE SEAT BROKE OFF IN MY HAND ABOUT SIX MONTHS AGO. I FIGURED THAT WAS THE SHABBY CRAFTSMANSHIP THAT WAS BEING REPAIRED. NOW I HAVE AN AUTO STILL IN NEED OF SAFETY REPAIR AND THE DEALERSHIP REFUSES TO FIX IT. I HAVE CALL MERCURY DIRECTLY AND THEY TOLD ME ITS UP TO THE DEALER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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