Mercury Mountaineer Complaints (2002)

372 consumer complaints on file.

#10658747November 17, 2014
POWER TRAIN
I RECENTLY DECIDED TO BE #TEAMFORD....UNFORTUNATELY I'M DISAPPOINTED. MY TRUCK NOW HAS THE O/D LIGHT FLASHING EXCESSIVELY. THE TRUCK GOES IN TO 3RD GEAR BUT THUMPS & GOES DOWN INTO 2ND & THEN 1ST. I WAS TOLD THE REPAIRS WILL RUN ME ABOUT $1800. I REALLY WISH I WOULD'VE STUCK WITH CHEVROLET. .... I'VE USED GOOGLE TO SEE IS ANYONE ELSE HAVING THIS PROBLEM....& YES THEY ARE. FORD SHOULD REALLY OWN UP TO THIS & FIX THIS PROBLEM OUR DO A RECALL. THIS IS SAD. BOY DO I MISS MY CHEVY..... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652936November 6, 2014
SERVICE BRAKES
CHANGED FRONT PADS ( NEVER OPENED BLEEDER)THEN HAD SOFT PEDAL, AFTER THAT CHANGED FROND BRAKE LINES MASTER CYLINDER, BOOSTER, ABS CONTROL UNIT AND CALIPERS STILL SOFT PEDAL. THEN USED SNAPON SCAN TOOL TO PERFORM BRAKE BLEEDING IN ABS CONTROL UNIT, STILL PROBLEM PERSISTED, AS OF NOW STILL NO LUCK (BLEEDING ALL 4WHEELS IN FACTORY SPECS HAVE BEEN PERFORM/BENCH BLEEDING) STILL SOFT PEDAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650688October 28, 2014
POWER TRAIN
WHILE DRIVING AT AROUND 35 MPH THE O/D LIGHT STARTED FLASHING, ERROR MESSAGE CHECK TRANSMISSION AND CHECK ENGINE LIGHT STAYED ON. THE VEHICLE STARTED SHIFTING ERRATICALLY FROM A START THEN HAD PROBLEMS SHIFTING INTO GEARS. I BROUGHT IT TO MY MECHANIC AND DECIDED TO CHANGE, CLEAN AND FLUSH TRANSMISSION FLUIDS. THIS DID NOT SOLVE THE PROBLEM. I THEN WENT ON LINE TO FIND CURES FOR THIS PROBLEM AT FORD MOTOR CO WEB SITE AND THERE WAS NO INFORMATION THERE . I SEARCHED THE WEB FOR SIMILAR PROBLEMS AND CAME UP WITH OVER 500 COMPLAINTS WITH FORD BLAZERS' AND MOUNTAINEERS 2002 THROUGH 2004 TRANSMISSION RELATED PROBLEMS WITH THE SAME SYMPTOMS..5R555 SOLENOID PACK. I FOUND A COMPANY THAT CLAIMED THE PROBLEM IS THE TRANSMISSION 5 SOLENOID PACK NEEDING A UP GRADE AND THIS SHOULD SOLVE THE PROBLEM THROUGH USA INDUSTRIES IN BAY SHORE NY. PURCHASED THIS OEM FORD UPGRADE PACKET, INSTALLED THIS MIRACLE PART AND THE PROBLEMS WERE STILL THERE. NOW USA INDUSTRIES DOESN'T WANT TO HEAR ABOUT REFUNDING MY MONIES EVEN THOUGH I AM STILL IN THE REFUND TIME LIMIT.. HOPEFULLY EBAY WILL RESOLVE THERE POOR CUSTOMER RELATIONS ISSUE. FORD CLAIMS I NEED TO HAVE A COMPLETE TRANSMISSION REPLACEMENT AT APPROXIMATELY $2500.00. I SPOKE TO SEVERAL FORD CERTIFIED MECHANICS AND THEY TOLD ME THAT FORD IS AWARE OF THIS ISSUE BUT ARE HESITANT TO ISSUE A RECALL SINCE THERE HAVE BEEN NO DEATHS.. CAN THAT BE FOR REAL????? IS ANYONE ELSE READY TO STAND UP TO FORD FOR A RECALL DEMAND ON OUR CARS?? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639005September 25, 2014
STEERING, ELECTRICAL SYSTEM
I WENT TO TAKE MY VEHICLE FOR EMISSIONS TEST AND OIL CHANGE AND WHEN I WENT TO MOVE THE GEAR SHIFT FROM PARK TO DRIVE, IT JUST DANGLED IN THE AIR. I FOUND THIS TOTALLY UNBELIEVABLE!!!!!, NEEDLESS TO SAY, MY KEY WAS STUCK IN THE IGNITION DUE TO IT BEING STUCK IN PARK. I HAD TO HAVE IT TOWED AND STEERING COLUMN REPLACED. THEN YESTERDAY WHILE HAVING THE BRAKES FIXED AND TRYING TO HAVE IT TEST DRIVEN, THE KEY WAS STUCK IN THE IGNITION AGAIN AND NOT ABLE TO MOVE TO THE ENGINE START POSITION. THIS IS RIDICULOUS, IT NEEDS TO BE SOMETHING DONE ABOUT THIS SITUATION SINCE THIS IS AT SOME POINT, CAUSE AN INJURY. FORTUNATELY, BOTH TIMES MY VEHICLE WAS PARKED. BUT WHAT IF SOMEONE ELSE ISN'T? PLEASE HELP US OUT. THESE ARE NICE VEHICLES AND THIS IS GIVING THEM A BAD REP. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633185September 15, 2014
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 3 MPH, THE HIGH TEMPERATURE AND LOW OIL WARNING INDICATORS ILLUMINATED. THE OIL PRESSURE GAUGE DROPPED TO ZERO AND A LOUD NOISE WAS HEARD. THE CONTACT MERGED THE VEHICLE TO THE EMERGENCY LANE AND SHUT THE VEHICLE OFF. THE CONTACT CHECKED THE OIL LEVEL AND OBSERVED THAT THE OIL WAS FULL. THE CONTACT RESTARTED THE VEHICLE AND THE NOISE WAS STILL PRESENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN NOTICED THAT THERE WERE METAL SHAVINGS IN THE ENGINE OIL AND THE ENGINE NEEDED TO BE REPLACED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610170July 13, 2014
STEERING, POWER TRAIN
VEHICLE WAS PARKED. AFTER STARTING THE VEHICLE, WITH FOOT ON BRAKE PEDAL AND PARKING BRAKE RELEASED, I ATTEMPTED TO SHIFT FROM PARK INTO DRIVE AND THE GEARSHIFT BROKE OFF IN MY HAND. VEHICLE HAD TO BE TOWED TO DEALERSHIP AND I AM AWAITING THE ESTIMATE FOR REPAIR COSTS. THIS IS MY SECOND FORD SUV TO DO THIS AFTER 80K MILES. THE REPAIR HAVE BEEN GOING FOR AROUND $1300 OR MORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593250May 21, 2014
POWER TRAIN, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THE WHILE REVERSING AND TURNING LEFT OR RIGHT, THE REAR END OF THE VEHICLE WOULD SHUTTER. THE CONTACT MENTIONED THAT THE FAILURE PROGRESSED TO A LOUD NOISE WHILE IN DRIVE OR REVERSE. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THE TRANSFER CASE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588600May 15, 2014
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH AND SUDDENLY ALL OF THE INSTRUMENTAL PANEL LIGHTS INCLUDING THE "DOOR AJAR" LIGHT ILLUMINATED ON AND OFF THEN SUDDENLY THE VEHICLE STALLED . IMMEDIATELY AFTER THE FAILURE OCCURRED THE CONTACTS DOME LIGHTS DID NOT DISENGAGE. THE CONTACT TOOK HER VEHICLE TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE FAILURE WAS CAUSED BY AN UNKNOWN ELECTRICAL FAILURE. BOTH THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584401April 23, 2014
POWER TRAIN
WHILE DRIVING MY VEHICLE THE O/D LIGHT STARTS FLASHING VERY FAST. I CAN HEAR THE VEHICLE REVVING AS I AM PRESSING ON THE GAS. ALL OF A SUDDEN A HARD POP AND THEN THE VEHICLE STARTS TO ACCELERATE. I TRY TO CONTINUE HOME AND THE VEHICLE GETS TO AROUND 30 MPH AND DOES IT AGAIN, AS TIME GOES ON (SAME DRIVE) IT GETS HARDER TO SHIFT INTO GEAR AROUND 20 MPH AND STAYS AT THAT SPEED. VEHICLE IS A 2002 MERCURY MOUNTAINEER WITH 150,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569451March 14, 2014
STEERING
TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE STEERING COLUMN GEAR SHIFTER BECAME FRACTURED WHILE ATTEMPTING TO SWITCH THE TRANSMISSION FROM PARK TO REVERSE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WERE IT WAS DIAGNOSED AND REPAIRED. THE CONTACTED INDICATED THAT THE ENTIRE STEERING COLUMN WAS REPLACED. THE CONTACT STATED THAT THE VEHICLE RECENTLY EXPERIENCED THE SAME DEFECT BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565088February 20, 2014
UNKNOWN OR OTHER
THE PROBLEM I HAVE IS THAT THE OIL FILTER DRAIN SLEEVE HAS CUT INTO THE OIL PRESSURE SENCER WIRE CLUSTER SO MY CAR IS READING LOW OIL PRESSURE BUT HAS SUFFENCT PRESSURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558382January 3, 2014
VISIBILITY/WIPER
MY HUSBAND WENT OUT TO WIPE OFF THE CARS OF SNOW THIS MORNING IN OUR DRIVEWAY, AND WENT TO OPEN THE BACK WINDOW OF OUR 2002 MERCURY MOUNTAINEER TO GET SOMETHING OUT. WHEN HE WENT TO CLOSE THE WINDOW, EVEN BEFORE HE ACTUALLY CLOSED IT, THE WINDOW EXPLODED AND SHATTERED EVERYWHERE. NO FORCE OR ANYTHING WAS USED IN CLOSING THE WINDOW, JUST A SUDDEN EXPLOSION OF GLASS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553131November 20, 2013
TIRES
DEXTERO DHT2 TIRE P245/70R16 106T THIS TIRE I PURCHASED AT WALMART MARCH 2013. I HAVE HAD PROBLEMS WITH SLIDING NOT GRIPPING THE PAVEMENT ALSO LOOKS LIKE THE BULGE OUT. I HAVE CALLED WALMART THEY SAID THEY PROBABLY NEED BALANCED OR ROTATED SO THEY DID THIS STILL DOING THE SAME THING. I CALLED THEM THEY SAID THEY NEED THEIR TIRE SPECIALIST TO LOOK IT OVER. ALSO TOLD ME THERE WAS NO RECALL ON THIS TIRE. I COULD NOT EVEN FIND THIS TIRE ON THE RECALL LIST I ASSUME ITS FROM CHINA. THE TIRE SPECIALIST TOOK MEASURMENTS OF TIRE AND HAD TO TALK WITH ANOTHER SPECIALIST ABOUT WHAT TO DO IF ANYTHING THEY SAID. I FEEL UNSAFE DRIVING WITH THESE TIRES AND WANTED TO SEE WHAT I COULD DO FROM HERE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547529October 10, 2013
STRUCTURE:BODY, VISIBILITY
HELLO AND GOOD DAY, WHEN I 1ST PURCHASED MY MOUNTAINEER (PURCHASED USED WITH APPROX 119,000 MILES) I TOOK IT TO GET IT WASHED. WHEN I WAS GETTING IT WASHED THE REAR HATCH PANEL (THE RECTANGULAR PANEL UNDER THE GLASS WITH THE MAKE AND MODEL NAME) CRACKED AND BROKE APART. I TRIED TO CONTACT FORD AND MERCURY CONCERNING THIS TO EXPLAIN WHAT HAPPENED AND HOW PART OF THE CAR LITERALLY FELL OFF. THEY INFORMED ME THAT THEY WOULD NOT RECALL THIS BUT THAT I COULD TAKE IT TO MY LOCAL DEALER AND THEY COULD FIX IT FOR $750! I DID RESEARCH TO FIND, LITERALLY, THOUSANDS OF COMPLAINTS ABOUT THE SAME EXACT PROBLEM. PEOPLE'S REAR HATCH PANELS ARE FALLING OFF WHILE DRIVING ALL THE TIME, I SEE IT ON THE ROAD ALOT. SINCE THE PANEL FELL OFF, THE RETAINING METAL PIECE THAT HOLDS THE REATCH HATCH CLASP IN PLACE TO THE DOOR, IT RUSTING OFF. THIS IS BECAUSE THE PANEL IS BROKEN OFF AND WATER/ICE HAS RUSTED THE AREA, WHERE USUALLY WATER AND ICE COULD NOT REACH IT. THIS SMALL PROBLEM IS NOT CAUSING MULTIPLE PROBLEMS. I AM CONCERNED THAT MORE OF MY REAR PANEL WILL FLY OFF WHILE DRIVING AND CAUSE AN ACCIDENT I AM CONCERNED THAT MY REAR HATCH PANEL WILL COME OPEN WHILE DRIVING (THE CLASP COULD RUST OFF ANYTIME) AND CAUSE AN ACCIDENT OR IT WILL FLY OPEN AND STUFF WILL FLY OUT OF MY CAR AND THEN CAUSE AN ACCIDENT I AM CONCERNED THAT MY PANEL WILL OPEN WHILE PARKED AND MY CAR /POSSESSIONS WILL BE STOLEN I AM CONCERNED THAT THE DOOR CLASP WILL CAUSE MY CAR ALARM (FACTORY) TO GO OFF AND RUN MY BATTER DOWN AND/OR SHORT OUT MY ELECTRICAL SYSTEM. BELOW IS A LINK TO ONE FORUM WITH OVER #450 PEOPLE COMPLAINING ABOUT THE SAME PROBLEM HTTP://WWW.TOPCLASSACTIONS.COM/LAWSUIT-SETTLEMENTS/LAWSUIT-NEWS/1223-FORD-CRACKED-TAILGATE-CLASS-ACTION-LAWSUIT THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542993September 10, 2013
VEHICLE SPEED CONTROL
THE SPEED CONTROL DEACTIVATION SWITCH WAS REPLACED IN MY 2002 MERCURY MOUNTAINEER BY A LOCAL DEALER AFTER THE ORIGINAL RECALL WAS ISSUED [FORD RECALL CAMPAIGN NUMBER 09S09]. APPROXIMATELY 6 MONTHS AGO, THE LOW BRAKE FLUID LIGHT BEGAN TO ILLUMINATE. OVER TIME, THE CAUSE OF THE BRAKE FLUID LOSS BECAME OBVIOUS AS THE BRAKE FLUID BEGAN TO VISIBLY LEAK FROM THE NEW SPEED CONTROL DEACTIVATION SWITCH. PRESENTLY, THE LOW BRAKE FLUID LEVEL LIGHT ILLUMINATES EVERY THREE TO FOUR DAYS WITH MINIMAL DRIVING. THE BRAKE FLUID RESERVOIR REQUIRES APPROXIMATELY ONE QUARTER OF ITS CAPACITY UPON EVERY OCCURRENCE. IT APPEARS THAT THE REPLACEMENT SPEED CONTROL DEACTIVATION SWITCH MAY BE FAULTY AS WELL. HOPEFULLY, THIS IS A RARE OCCURRENCE, BUT IN CASE IT BECOMES MORE WIDE SPREAD, I WANTED TO BRING THE ISSUE TO SOMEONE'S ATTENTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486594November 30, 2012
POWER TRAIN
THE SHIFT LEVER SNAPPED OFF, IN REVERSE, WHILE ATTEMPTING TO PUT INTO PARK. THE LEVER BROKE IN SUCH A WAY THAT THE VEHICLE WAS STUCK IN GEAR WITH NO MEANS TO PUT IN PARK. THE BASE OF THE LEVER THAT OPERATES THE GEAR CHANGE MECHANISM APPEARS TO BE MADE OF POROUS METAL. I WAS FORCED TO LEAVE MY VEHICLE IN REVERSE, WITH THE KEYS STUCK IN THE IGNITION, UNTIL I WAS ABLE TO ARRANGE A TOW. THANKFULLY I WAS NOT IN TRAFFIC, ON A HILL WHEN THIS HAPPENED. I WAS ABLE TO PLACE SOME ITEMS BEHIND THE WHEELS TO PREVENT ROLLING (EMERGENCY BRAKE DOES NOT WORK WELL). THIS APPEARS TO BE A COMMON PROBLEM AS THERE ARE NUMEROUS DOCUMENTED COMPLAINTS (ENOUGH THAT A PARTS MANUFACTURER HAS COME UP WITH A MORE DURABLE REPLACEMENT PART). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479440October 9, 2012
POWER TRAIN, WHEELS
I GOT INTO MY MOUNTAINEER AND NOTICE A FAMILIAR RUMBLE. MY WHEEL BEARINS WENT BAD AGAIN! I WILL BE REPLACING THESE FOR THE 4TH TIME NOW. THIS IS ON TOP OF HAVING TO HAVE THE TRANSMISSION REBUILT TO THE TUNE OF $3700. I LOVE TO DRIVE THIS CAR BUT IT CONSTANTLY NEEDS REPAIRS AND THE REPAIRS NEED REPAIRS. I CAN NOT AFFORD A NEW CAR BUT I CAN'T KEEP FIXING THIS ONE!!! I HAVE ALSO HAD TO REPLACE THE INTAKE MANIFOLD ONLY TO FIND OUT FORD HAD A FLY BY NIGHT LAW SUIT AND NEVER NOTIFIED PEOPLE TO HAVE THERE INTAKES CHECKED SO THAT WAS ANOTHER $300 JUST FOR THE PART. I THINK FORD SHOULD HELP US OUT THAT HELPED THEM OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478865October 6, 2012
VISIBILITY:GLASS, SIDE/REAR, STRUCTURE:BODY, VISIBILITY/WIPER
MY MOTHER WAS AT HER PARENTS' HOUSE AND OPENED THE REAR GLASS PORTION OF THE LIFT GATE. UPON DOING SO, ONE OF THE LIFT GATE CYLINDERS DETACHED FROM THE GLASS. SHE WENT INSIDE TO GET HER FATHER TO COME OUTSIDE AND SEE IF HE COULD FIX THE ISSUE. WHEN HE ATTEMPTED TO LIFT THE GLASS, IT SHATTERED INSTANTLY LEAVING CUTS ALL OVER HIS BODY. I CALLED FORD ABOUT THIS ISSUE AND WAS TOLD THAT THERE WAS NOTHING THAT THEY COULD DO ABOUT THIS BECAUSE THE RECALL THAT ADDRESSES THIS ISSUE HAD ALREADY BEEN PERFORMED ON THE VEHICLE (NHTSA CAMPAIGN ID NUMBER: 01I010000). *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10478864October 6, 2012
POWER TRAIN
I PULLED INTO A PARKING LOT AND HAD THE ENGINE RUNNING WHILE IT WAS STILL IN DRIVE. I HAD MY FOOT ON THE BRAKE PEDAL AND WAS LOOKING THROUGH THE CENTER CONSOLE TO FIND MY PHONE. AFTER FINDING MY PHONE, I SHUT THE VEHICLE OFF AND PULLED THE KEY OUT OF THE IGNITION. I RETURNED TO THE VEHICLE ROUGHLY 45 MINUTES LATER TO FIND THAT I HAD LEFT THE VEHICLE IN DRIVE AND IT HAD ALLOWED ME TO SHUT THE ENGINE OFF AND REMOVE THE KEY FROM THE IGNITION WHILE IT WAS STILL IN DRIVE. LUCKILY, THE PARKING LOT WAS LEVEL AND THE VEHICLE DID NOT ROLL AWAY. EVER SINCE THAT DAY, THE VEHICLE WILL ALLOW ME TO REMOVE THE KEY FROM THE IGNITION, REGARDLESS OF WHAT POSITION THE SHIFT LEVER IS, AS LONG AS THE ENGINE IS TURNED OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466926July 22, 2012
POWER TRAIN
I WAS PARKING THE CAR WHEN THE GEAR SHIFT STICK BROKE AND ENDED IN MY HAND THE WHOLE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Mountaineer