Mercury Mountaineer Complaints (1997)

328 consumer complaints on file.

#862718May 30, 2000
STRUCTURE:BODY:DOOR
TWO REAR DOORS WON'T OPEN FROM THE INSIDE. HANDLES STICK OUT AND WONT MOVE FROM THE OUTSIDE. IN EVENT OF AN EMERGENCY OCCUPANT MAY BE STUCK. COMMON PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#720826March 31, 2000
ENGINE AND ENGINE COOLING:ENGINE
I DON'T KNOW THAT IF THIS IS THE RIGHT PLACE I NEED TO BE, BUT MY SUV HAS QUITE A BIT OF RUST UNDERNEATH AND IN THE WHEELS, I CAN SCRATCH SOME OFF WITH CHIPPING COMING OFF, I HAVE MET WITH THE DEALERSHIP AND THE FORD REP, THEY SAY I HAVE SURFACE RUST AND IT WON'T RUST THREW THE STEEL, IN MY LIFE TIME, AND I AM UNEASE ABOUT THAT, MY SEAT BELTS HAVE A SMELL TO THEM AND I FEEL LIKE IT HAS HAD SOME WATER DAMAGED TO IT, BUT I DO NOT FEEL SAFE IN IT, THEY HAVE HAD TO REPLACE GASKETS, OIL PAN, CRANKSHAFT REAR SEAL, AND REAR MAIN SEAL, AND IT IS IN THE SHOP NOW FOR A POPING SOUND. I NEED TO KNOW WHAT I CAN DO NEXT TO GET THIS MATTER TAKEN CARE OF, I HAVE NEVER SEEN THIS MUCH RUST, CAN YOU PLEASE HELP ME, AND GIVE ME THE RIGHT DIRECTION TO GO NOW. I THANK YOU SO MUCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#719394February 28, 2000
PARKING BRAKE:CONVENTIONAL:MECHANICAL
INSIDE PARKING BRAKE HANDLE BROKE OFF WHILE RELEASING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857467February 24, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE TRAVELING ENGINE WILL HESITATE OR STOP MOMENTARILY WHEN VEHICLE IS SLOWING OR STARTING TO ACCELERATE. MERCURY KNOWS OF THE PROBLEM, BUT DOESN'T KNOW HOW TO FIX IT. *AK.ET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857422February 23, 2000
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
RADIATOR LEAKS AROUND THE PLASTIC TANK WHICH IS CONNECTED TO CORE OF RADIATOR. PROBLEM HAPPENS ONLY WHEN WEATHER IS COLD. ONCE VEHICLE HAD HEATED IT DID NOT LEAK. CONTACTED DEALERSHIP & INFORMED VEHICLE OUT OF WARRANTY & NO RECALLS OR BULLETINS ON VEHICLE. *AK *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#857425February 23, 2000
VEHICLE SPEED CONTROL
WHILE DRIVING VEHICLE & ACCELERATING. STARTED TO APPLY BRAKES TO SLOW DOWN, BUT VEHICLE INCREASED IN SPEED. PUMPED BRAKES TO DECREASE SPEED. PROBLEM HAPPENED ONCE. TAKING VEHICLE TO DEALERSHIP TO CHECK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#718461February 8, 2000
SUSPENSION:FRONT:CONTROL ARM
AFTER GETTING MY MOUNTAINEER BACK FROM ACCIDENT RELATED REPAIRS I NOTICED THAT WHILE BACKING &/OR TURNING THERE WAS A POPPING SOUND FROM THE FRONT OF THE VEHICLE. ONE OF THE CONTROL ARMS WAS REPLACED DUE TO THE ACCIDENT, THE OTHER ONE WAS REPLACED IN 9/1999 & THE VEHICLE IS MAKING THE POPPING SOUND AGAIN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#856349February 7, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE PARKED VEHICLE CAUGHT FIRE INSIDE THE ENGINE COMPARTMENT. DEALER HAS REPAIRED THE VEHICLE. *AK *ML
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#717283January 13, 2000
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
AS I PARKED THE VEHICLE IN THE GARAGE, I NOTICED SMOKE COMING FROM UNDER THE HOOD. I EXITED THE VEHICLE AND OBSERVED FLAMES IN THE UPPER PART OF THE LEFT FRONT WHEEL WELL. I PUT OUT THE FIRE BUT WAS UNABLE TO OPEN THE HOOD. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHERE IT WAS DETERMINED THE FIRE HAD STARTED IN THE RELAY/FUSE BOX LOCATED IN THE LEFT REAR OF THE ENGINE COMPARTMENT. I ASKED BOTH THE DEALERSHIP AND MY INSURANCE COMPANY (UNITED SERVICES AUTOMOBILE ASSOCIATION), IF A RECALL OR TECHNICAL SERVICE BULLETIN AND BEEN ISSUED BY FORD CONCERNING THIS TYPE OF INCIDENT. I HAVE NOT RECEIVED A REPLY FROM EITHER. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#558812January 8, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS TIRES (P235/75R15) WERE SHOWING SIGNS OF TREAD SEPARATION ON ALL 5 TIRES, THE CONSUMER REPLACED THE TIRES AND IS REQUESTING REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#853520December 21, 1999
VEHICLE SPEED CONTROL
MANUFACTURER'S RECALL 98R -O3 FORD/THROTTLE. ON SEVERAL OCCASIONS, SINCE 31-AUGUST, 1999, CONSUMER CONTACTED DEALER TO HAVE RECALL HONORED. BUT STILL UNABLE TO GET REPAIRS DONE. ASKING NHTSA TO HELP IN THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#715622December 4, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE LOSES POWER STEERING COMPLETEY FOR UP TO 1 MINUTE AFTER GOING THROUGH PUDDLES OF WATER. LOSS OF STEERING AT SPEED IS VERY DANGEROUS. DEALER MAINTENANCE PERSONNEL CLAIM THIS IS FORD-WIDE PROBLEM AND THERE IS NO KNOWN FIX. I BELIEVE THIS PROBLEM COULD RESULT IN SEVERE ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#549645November 22, 1999
ENGINE AND ENGINE COOLING:ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
GASKET ON THE MANIFOLD FAILED. YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#853137November 19, 1999
POWER TRAIN:DRIVELINE:DRIVESHAFT
DRIVESHAFT HAVE FAILED ON TWO OCCASIONS. ONCE AT 18,000 MILES, AND THEN AGAIN AT 38,000 MILES DUE TO A DESIGN FLAW.MANUFACTURER HAS ISSUED NEW PART . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#851795October 26, 1999
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE REAR DOOR DOES NOT REMAIN IN THE UPRIGHT POSITION DUE TO THE DEFECTIVE STRUTS . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#712997October 8, 1999
STRUCTURE:BODY:DOOR
THE BACK DOORS LOCK AUTOMATICALLY, THE INSIDE DOORS HANDLES ON BOTH SIDES HAVE BROKEN, AND NO ONE IN THE BACK SEAT CAN GET OUT OF THE VEHICLE WITHOUT OPENING THE DOOR FROM THE OUTSIDE. IF THE VEHICLE CAUGHT FIRE, NO ONE IN THE BACK COULD GET OUT QUICKLY.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#609657September 8, 1999
EQUIPMENT:APPLIANCE:AIR CONDITIONER
AIR CONDITIONING--O RING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#609811September 8, 1999
ENGINE AND ENGINE COOLING:ENGINE
OIL PAN DRAINPAN FLAWED FROM FACTORY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#846985September 7, 1999
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING AT 30 MPH AND APPLYING THE BRAKES, PEDAL WAS HARD AND WOULDN'T GO DOWN. CONSUMER REAR ENDED ANOTHER VEHICLE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#846167August 30, 1999
VEHICLE SPEED CONTROL:LINKAGES, AIR BAGS:FRONTAL
WHILE PULLING INTO DRIVEWAY WITH FOOT ON BRAKES, ENGINE STARTED ROARING/RACING AND SUDDENLY ACCELERATED, REAR ENDING ANOTHER VEHICLE. AIR BAGS DID NOT DEPLOY. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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