Mercury Mountaineer Complaints (1997)

328 consumer complaints on file.

#727615August 11, 2000
TIRES
TIRES WERE INSPECTED BY FIRESTONE & FOUND TO BE DEFECTIVE. FIRESTONE SAID THESE TIRES ARE NOT ON RECALL LIST BUT SAID THAT ALL TIRES SHOULD BE REPLACED BUT I WOULD HAVE TO PAY FOR REPLACEMENT TIRES.( DOT NUMBER: VNHL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727617August 11, 2000
TIRES
VEHICLE STARTED TO VIBRATE, WE CHECKED ALL OF THE TIRES AND SAW NOTHING, CONTINUED TO DRIVE AND EVENTUALLY THE VIBRATION SUBSIDED SOME. LATER NOTICED SECTION OF TREAD MISSING ON BACK LEFT TIRE. TOOK VEHICLE TO AUTHORIZED FIRESTONE DEALER WHO IMMEDIATELY REPLACED DEFECTIVE TIRE AND KEPT IT. GAVE US SMALL CREDIT TOWARD NEW FIRESTONES. BOUGHT FIRESTONE ATX II TIRES. FILED COMPLAINT WITH FIRESTONE AND WITH TIRE DEALER ON 8/7/2000 FOR BOTH SETS OF TIRES. STILL HAVE ORIGINAL 3 TIRES AND ORIGINAL SPARE -NEVER USED- REVIEW OF 3 SHOWS WHAT APPEARS TO BE STRESS ALL AROUND OUTER EDGE OF TREAD. AM THANKFUL NO ACCIDENT RESULTED AND HOPE THIS INFORMATION ASSISTS IN INVESTIGATION.( DOT NUMBER: VDHL1PY157 TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727629August 11, 2000
TIRES
MY LEASE EXP ON THIS VEHICLE 5/99 SO I NO LONGER HAVE IT. I WAS DRIVING ON A FREEWAY APPROX 60 MPH WHEN I FELT THAT MY CAR WAS NOT GRIPPING THE ROAD. I SAW PIECES OF THE TIRE DISINTEGRATING THRU MY REAR VIEW MIRROR. I PULLED OVER AND CALLED FORD ROAD SVC. I REPORTED TO FIRESTONE, NO INTEREST IN HELPING. I WENT TO STAR LINCOLN DEALERSHIP TO PURCHASE RIM AND TIRE FOR $300.00. I WOULD LIKE A REFUND.( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867605August 11, 2000
TIRES:TREAD/BELT
PE-00-020-TIRE SIZE P23575R15, DOT NUMBER W2HL1PY257, AND TIRES ONLY HAD 22000 MILES ON THEM. WHEN DRIVING AT 65 MPH ON A VERY HOT DAY DRIVER'S SIDE FRONTAL TREAD COMPLETELY CAME APART IN PIECES, CAUSING LOSS OF VEHICLE CONTROL. VEHICLE WAS DAMAGED. CONSUMER CONTACTED A TIRE INSPECTION COMPANY, INSPECTOR NOTED THAT BELT WITHIN THE TREAD SEPARATED WHICH LOOKED TO BE A DEFECT. PLEASE PROVIDE ANY FURTHER DETAILS. *AK FIRESTONE WILDERNESS AT P235/75/R15 *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867472August 11, 2000
TIRES:TREAD/BELT
ORGINAL EQUIPMENT ON A 97 MOUNTAINEER. TREAD SEPARATED ON THE RIGHT REAR TIRE. *AK FIRESTONE WILDERNESS AT 235/75/R15 *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727383August 9, 2000
TIRES:TREAD/BELT
AFTER MEDIA PUBLICITY ON THE TIRE MATTER, I INSPECTED TIRES ON VEHICLE STATED. ALL FOUR TIRES HAVE A SEPARATION BETWEEN THE TREAD AND THE SIDEWALL AROUND THE ENTIRE CIRCUMFERENCE. THE SEPARATION IS BOTH ON THE INSIDE AND OUTSIDE SIDEWALLS. I TOOK THE VEHICLE TO THE DEALERSHIP WHERE PURCHASED, AND THEY IN TURN SENT ME TO THE LOCAL FIRESTONE DEALER. THE MANAGER OF THE STORE OBSERVED THE SEPARATIONS AND COMMENTED THAT HE HAD NEVER SEEN ANYTHING LIKE IT BEFORE. HE SAID THAT I WOULD HAVE TO WAIT FOR THE RECALL NOTICE FROM FIRESTONE. I AM A RESIDENT OF THE STATE OF ILLINOIS AND WE ARE AMONG THE LAST STATES TO BE CONSIDERED FOR THE RECALL (BY YEAR END 2001). MEANWHILE, I FEEL THAT THIS IS A SAFETY ISSUE THAT CONCERNS MY FAMILY THAT NEEDS TO BE ADDRESSED SOONER THAN 2001. I APPRECIATE ANY HELP YOU CAN GIVE ON THIS CONCERN.( DOT NUMBER: ? TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727415August 9, 2000
TIRES
I WAS DRIVING AND MY TIRE EXPLODED AND SHREDDED. I HAVE NEVER SEEN A TIRE LOOK LIKE THAT. FIRESTONE TOLD ME THEY FOUND A NAIL IN THE TIRE BUT EVERY FLAT TIRE I HAVE EVER AHD HAS NEVER DONE THAT. IT SOUNDED LIKE A SMALL PLANE WAS LANDING ON MY CAR. IN LIGHT OF RECENT DEVELOPMENTS I AM VERY HAPPY THAT ALL THAT WAS DAMAGED WAS HE TIRE AND THE RIM IT WAS A TERRFYING EXPERIENCE.( DOT NUMBER: TIRE SIZE: P23575RX15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726973August 8, 2000
TIRES:TREAD/BELT
CHARLIE HENDERSON FORD SAY THEY ARE NOT RESPONSIBLE FOR THE TIRE FAILURE....FIRESTONE DEALERSHIP SAYS IT IS NOT RESPONSIBLE BECAUSE I DID NOT PURCHASE THE TIRES AND CAN NOT PROVIDE A RECEIPT. THESE TIRES WERE BRAND NEW. SOMEONE IS RESPONSIBLE FOR 5 BRAND NEW TIRES THAT PUT MY SON IN A LIFE THREATENING SITUATION AND CAUSED 3500.00 DAMAGE TO OUR VEHICLE. *AK( DOT NUMBER: TIRE SIZE: P235/70R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727059August 8, 2000
TIRES:TREAD/BELT
WE NO LONGER HAVE THE TIRES ON OUR CAR. HOWEVER, ALL FOUR TIRES HAD THE STEEL BELTS FALL APART AT ONE TIME. THE REAR RIGHT TIRE HAD A BLOWOUT WHILE WE WERE DRIVING CAUSING CLOSE TO $11,000 IN DAMAGE ON OUR VEHICLE, $3,000 IN PERSONAL EXPENSE FOR US AND OTHER EXPENSES TO OUR INSURANCE COMPANY FOR PROPERTY DAMAGE. THE WEEK BEFORE OUR TRIP IN WHICH THE TIRES FELL APART, WE HAD OUR TIRES ROTATED, ALEIGNED AND CHECKED. WE ALWAYS HAVE OUR VEHICLES IN TOP SHAPE NOT ONLY FOR A TRIP, BUT THROUGHOUT THE YEAR AS WELL. I WOULD ALSO LIKE TO MENTION THAT I DID NOT KNOW SOME OF THE INFORMATION ASKED FOR ON THE FORM. I DID MY BEST. I AM HOPING THAT THE INVESTIGATION INTO THE FIRESTONE TIRES WOULD HELP TO RECOVER SOME OF THE EXPENSE WE AND OUR INSURANCE COMPANY HAD TO PAY. DUE TO THE ACCIDENT, OUR RATES HAVE INCREASED AS WELL. *AK( DOT NUMBER: ? TIRE SIZE: UNKNOWN )
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#727064August 8, 2000
TIRES:TREAD/BELT
THE RUBBER PEELED AWAY FROM THE TIRES.( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727093August 8, 2000
TIRES:TREAD/BELT
DURING DECEMBER 1999 I HAD A FIRESTONE WILDERNESS AT TIRE BEGIN TO SEPARATE; THEREFORE, I REPLACED THE TIRE. ON APPROXIMATELY APRIL 16, 2000 I HAD ANOTHER FIRESTONE WILDERNESS AT TIRE ACTUALLY SEPERATE WHILE TRAVELING ON INTERSTATE 10 AT APPROXIMATELY 70 MILES PER HOUR. *AK( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727129August 8, 2000
TIRES:TREAD/BELT
ALL FOUR TIRES EXHIBIT CRACKING AROUND THE CIRCUMFERENCE OF THE TIRE AT THE TREAD / SIDEWALL INTERFACE. *AK( DOT NUMBER: TIRE SIZE: P23575R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726942August 7, 2000
TIRES:TREAD/BELT
ON BOTH INCIDENTS, THE TREAD SEPARATED FROM THE TIRE..IN THE SECOND INCIDENT THE TREAD PEALED AT 75MPH, SLAPPED THE RIGHT REAR FENDER OFF THE TRUCK AND BROKE THE BACK TAIL LIGHT.( DOT NUMBER: TIRE SIZE: P235 75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#866796August 4, 2000
TIRES:TREAD/BELT
WHILE DRIVING AT 75MPH FRONT LEFT FIRESTONE ATX TIRE (P23575R15) BLEW OUT DUE TO TREAD SEPARATION. DEALER PRORATED TIRE.*AK THE CONSUMER ALSO PURCHASED 3 OTHER TIRES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726563August 3, 2000
TIRES:TREAD/BELT
THE TIRE CAME APART AT 60 MILES PER HOUR ON A CLEAN OPEN ROAD (I-70 IN FREDERICK, MD). I HAD IT REPLACED AND WAS THANKFUL IT WASN'T THE FRONT TIRE AS THE DRIVER WAS ABLE TO BRING IT TO A STOP ALONG SIDE THE ROAD. *AK( DOT NUMBER: TIRE SIZE: 235 75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726401August 2, 2000
TIRES:TREAD/BELT
WHILE DRIVING FREEWAY SPEED, MY REAR LEFT TIRE EXPERIENCED TREAD SEPARATION CAUSING ME TO LOSE CONTROL OF MY VEHICLE. IT WAS NOTED THAT THIS TIRE WAS STILL COMPLETELY INFLATED, ONLY THE TREAD WAS MISSING. A WITNESS DIRECTLY BEHIND MY VEHICLE WATCHED THE TREAD COME OFF OF MY TIRE AND HIT HER CAR. AT THE ACCIDENT SCENE, A FIREFIGHTER TOLD ME OF THE NEWS SPECIAL ON CBS CHANNEL 2 NEWS THAT AIRED JULY 25TH. I BROKE MY HAND, BROKE A RIB, AND BADLY SPRAINED MY NECK. I AM NOW PAYING FOR A RENTAL CAR. I AM A SINGLE MOTHER OF THREE. I WOULD LIKE TO BE MADE AWARE OF ANY UPDATING INFORMATION ON THE FIRESTONE TIRE INVESTIGATION. I HAVE LOTS OF PICTURES OF THE TIRE, AND I EVEN HAVE ACCESS TO THE TIRE (UNTIL THEY TOTAL MY CAR - WHICH MAY BE SOON) IT IS STILL INFLATED. IT LOOKS AS IF IT WAS SCALPED. THANK YOU! *AK( DOT NUMBER: )
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#866346July 31, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
AT LOW SPEEDS ABS WOULD KICK IN, AND CONSUMER COULD FEEL PULSE IN BRAKE PEDAL. MECHANIC SAID THAT ROTORS RUSTED AND DELAMINATED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#865471July 17, 2000
STRUCTURE:BODY:DOOR
REAR DRIVER'S SIDE AUTOMATIC DOOR LOCKS WHEN VEHICLE IS IN GEAR. DOOR LOCKS, AND HAS TO BE OPENED FROM THE OUTSIDE IN ORDER TO GET OUT OF VEHICLE. DEALER HAS NOT SEEN VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#864329June 27, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT BRAKE ROTORS WERE RUSTED WITH MARKS. CONSUMER TOOK VEHICLE TO A AUTO REPAIR SHOP, AND MECHANIC FOUND THE PROBLEM. CONSUMER CALLED MANUFACTURER & WAS TOLD THAT THEY UNDERSTOOD THE PROBLEM, BUT WOULD NOT DO ANYTHING ABOUT IT BECAUSE WARRANTY HAD EXPIRED. VEHICLE WAS FIRST TAKEN TO REPAIR SHOP AT 5,000 MILES BEFORE WARRANTY EXPIRED & THE DEALER SAID IT WAS FINE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#864344June 27, 2000
VEHICLE SPEED CONTROL, AIR BAGS:FRONTAL
UPON PUTTING VEHICLE INTO THE GARAGE THROTTLE STUCK & VEHICLE ACCELERATED INTO THE GARAGE WALL. UPON IMPACT, NEITHER AIR BAG DEPLOYED. NO INJURIES REPORTED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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