Mercury Mountaineer Complaints (1998)

236 consumer complaints on file.

#553893August 21, 2000
TIRES
BOTH THE FRONT FIRESTONE TIRES EXPERIENCED SEVERE CRACKS, CONSUMER REPLACED TIRES WITH GOODYEAR ONES. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728292August 17, 2000
TIRES:SIDEWALL
I HAD TWO TIRES EXPERIENCE SIDEWALL FAILURE (LARGE BULGE ON OUTSIDE OF TIRE). TIRES WERE REPLACED BY FIRSTONE. THE TIRES ON MY VEHICLE ARE NOT SUBJECT TO CURRENT RECALL DUE TO THE PLACE OF MANUFACTURE.( DOT NUMBER: W2HL1PY308 TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728073August 16, 2000
TIRES:TREAD/BELT
A CRACK JUST BELOW THE TREAD ALL AROUND THE TIRE WAS DETECTED BY MY CAR DEALER WHILE IN FOR REGULAR SERVICE.THIS TIRE NOT PART OF RECALL IN THAT IT WAS MANUFACTURED AT QUEBEC FACTORY. *AK( DOT NUMBER: TIRE SIZE: 235/75-15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728076August 16, 2000
TIRES
MY TIRES HAVE DOT STARTING WITH VH, THEY HAVE A CRACK ON THE INSIDE AND OUTSIDE OF THE TIRE ALL THE WAY AROUND JUST BELOW THE TREAD LINE. NO TIRE SHOP WILL REPLACE THESE BECAUSE THEY ARE NOT ON THE RECALL LIST. THEY APPEAR TO BE UNSAFE AND I DO NOT WANT MY FAMILY INJURED DUE TO MANUFACTURING NELIGENCE. I AM UNABLE TO CONFIRM WHERE THESE TIRES WERE MADE. I AM TOLD THE CRACK IS CAUSED BY DRIVING ON DIRT AND PAVED ROADS BUT THESE ARE ALL-TERRAIN TIRES AND SHOULD HOLD UP TO DIFFERENT ROAD TYPES. PLEASE HELP ME GET THESE TIRES OFF MY CAR BEFORE THE TREAD COMES OFF. THERE IS STILL PLENTY OF MILES LEFT ON THESE TIRES BUT I AM AFRAID TO DRIVE WITH THESE TIRES CRACKED!*AK( DOT NUMBER: VH TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728109August 16, 2000
TIRES
BEEN TOLD MY TIRES HAVE STRESS CRACKS INSIDE AND OUT. NOT SAFE BUT NOT YET ON RECALL. TAKEN TO FORD, SMITH TIRE BARN, HUNTING TIRE, AND FIRESTONE TIRE IN JACKSON TN.( DOT NUMBER: TIRE SIZE: P235-75-R1 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867930August 16, 2000
TIRES:TREAD/BELT
PE00 020; CONSUMER WAS TRAVELING ABOUT 45MPH ON THE HIGHWAY AND HEARD A NOISE. THEN, STARTED LOSING CONTROL, CAR SLID, AND WENT DOWN A HILL/ ROLLED SEVERAL TIMES. PASSENGER'S REAR TIRE TREAD SEPARATED. TIRES WERE FIRESTONE WILDERNESS #AT, SIZE P23575 R15. CONSUMER HAS CONTACTED FIRESTONE. VEHICLE WAS TOTALED. CONSUMER SUSTAINED MINOR INJURIES. *AK *SLC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#727956August 15, 2000
TIRES:TREAD/BELT
THERE WAS NO CRASH INVOLVED. THE PROBLEM WAS NOTICED WHEN WE HEARD ABOUT THE RECALL ON THE FIRESTONE TIRES (WILDERNESS AT) MANUFACTURED IN DECATUR, IL. UPON EXAMINING OUR TIRES, TO SEE IF THEY WERE THE ONES MANUFACTURED IN DECATUR, IT WAS OBSERVED THAT ALL THE TIRES WERE SPLITTING, ON BOTH INBOARD AND OUTBOARD SIDES, WHERE THE SIDEWALLS MEET THE TREAD. THE SPLITS WENT AROUND THE ENTIRE TIRE. IT IS MY BELIEF THAT THERE IS A FAULT IN THE TIRE DESIGN ITSELF, AND NOT IN JUST THE TIRES MANUFACTURED AT THE DECATUR, ILLINOIS PLANT. *AK( DOT NUMBER: VNHL1PY367 TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867824August 15, 2000
TIRES:SIDEWALL
CONSUMER HAD CHANGED THE FOUR SET OF TIRES BECAUSE OF CRACKS ON THE TIRE SIDEWALLS. FIRESTONE P235/75R15 WILDERNESS DOT W2HLIPY457. *AK THE FIRESTONE REPRESENTATIVE HAD INSPECTED THE TIRES AND FOUND NO PROBLEM. APPARENTLY THE PROBLEM COULD NOT BE SEEN UNTIL THE TIRES ARE REMOVED FROM THE RIM. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727575August 11, 2000
TIRES:TREAD/BELT
I INSPECTED MY TIRES AND DISCOVERED A DISTINCT LINE OF CRACKS ON THE SIDEWALL WHERE THE TREAD MEETS THE SIDEWALL. THIS LINE OF CRACKS ENCOMPASSES AN EVEN RADIUS AROUND THE CIRCUMFERENCE OF THE SIDEWALL AND DOES NOT CHANGE DIRECTION AS IT PENETRATES EACH BLOCK OF TREAD. I HAVE A "VN" IDENTIFIER WHICH I KNOW IS NOT RECALLED, HOWEVER THE PATTERN I SEE IN MY TIRES IS SUSPECT. I AM CONCERNED THAT THESE TIRES MAY NEED TO BE CONSIDERED FOR RECALL ALSO( DOT NUMBER: TIRE SIZE: 235R7515 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727481August 10, 2000
TIRES:TREAD/BELT
ON FRIDAY JAN 7, 2000 UPON LEAVING MY OFFICE, I NOTICED UPON APPROACHING THE 1998 MOUNTAINEER A SHINY OBJECT IN THE LEFT REAR TIRE. I THOUGHT IT WAS A NAIL, BUT UPON CLOSER INSPECTION THE LEFT REAR TIRE HAD DEVELOPED AN INDENTATION THE SIZE OF A QUARTER ON THE TREAD SIDE OF THE TIRE, ON THE TREAD CLOSEST TO THE OUTSIDE OF THE TIRE. THROUGH THAT INDENTATION, YOU COULD CLEARLY SEE WHAT APPEARED TO BE A STEEL BELT. DROVE HOME (ONLY 1 MILE) SLOWLY. SATURDAY MORNING I CHECKED THE AIR IN THE TIRE- IT WAS 29 LBS. THEN I HEADED EARLY FOR MARTIN TIRE WHICH IS 8 MILES AWAY. WHEN I ARRIVED AT MARTIN TIRE THE SIZE OF THE INDENTATION HAD GROWN TO ABOUT 3 INCHES AND THE STEEL BELT WAS CLEARLY VISIBLE FOR MOST OF THE THREE INCHES. FRANK MARTIN DIAGNOSED THE PROBLEM AS TREAD/BELT SEPARATION. DURING THE TRIP TO MARTIN TIRE THERE WAS NO INDICATION OF TIRE FAILURE. NO VIBRATIONS WERE NOTED, AND NO ADDITIONAL NOISE (THEY ARE NOISY TIRES TO BEGIN WITH) WAS NOTED. NOT WANTING TO TAKE A CHANCE WITH MY LIFE, I REPLACED THE TIRES WITH A NON-FIRESTONE BRAND IMMEDIATELY. HAD I BEEN ON THE HIGHWAY ON THE WAY TO MY DAUGHTER IN COLLEGE, AND HAD THIS HAPPENED IT MIGHT BE MY ESTATE WHO COULD BE WRITING THIS REPORT. *AK( DOT NUMBER: UNKNOWN TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867372August 10, 2000
TIRES:TREAD/BELT
WHILE DRIVING ABOUT 65 MPH RIGHT REAR TIRE WAS MAKING A NOISE BECAUSE TREAD HAD SEPARATED, BUT TIRE STILL HAD AIR. FIRESTONE WILDERNESS AT, SIZE P235/75R15. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727254August 9, 2000
TIRES
COMPLETE TREAD SEPARATION OF 1 REAR TIRE AT FREEWAY SPEEDS.( DOT NUMBER: TIRE SIZE: 23575R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#727312August 9, 2000
TIRES
WHILE DRIVING ON ROUTE 34, NEAR TIDEWATER, OREGON, REAR TIRE DISINTEGRATED AND WE WERE ABLE TO GUIDE THE VEHICLE TO THE SIDE OF THE ROAD. LUCKILY NO-ONE WAS COMING IN THE OPPOSITE DIRECTION AT THE TIME. WE WERE ABLE TO SECURE ASSISTANCE FROM A NEARBY RESIDENT WHO CALLED TOW TRUCK FROM WALDPORT, OREGON. TIRE WAS IN SHREDS, AND SMOKING WHEN WE STOPPED.( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726776August 5, 2000
TIRES:TREAD/BELT
THE TIRE THREAD BEGAN TO FALL APART. *AK( DOT NUMBER: TIRE SIZE: 235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726554August 3, 2000
SUSPENSION:FRONT
WE WERE GOING FROM HOUSTON TO MARYLAND. IN NORMAL DRIVING CONDITIONS, THE TRUCK BEGAN TO VIBRATE VIOLENTLY, BEFORE WE COULD PULL IT OFF TO THE SIDE OF THE ROAD, THE TIRE BLEW OFF THE TRUCK, AND MY WIFE AND MYSELF FOUND OURSELVES WRAPPED AROUND A TREE. WE HAD OUR TWO DOGS AND TWO CATS WITH US, IN THEIR CRATES IN THE BACK OF THE TRUCK. WE LOST ONE CAT, AND OUR GERMAN SHEPHERD HAD HIS SPINAL CORD CRUSHED, AND SUBSEQUENTLY HAD TO BE PUT TO SLEEP. NOW WE HEAR THAT FORD KNEW ABOUT THIS PROBLEM, AND IT HAS BEEN HAPPENING TO MORE PEOPLE. I DO NOT UNDERSTAND HOW THEY COULD BE SO NEGLEGENT. WE WOULD HAVE BEEN ANOTHER ONE OF THOSE FATALITIES HAD WE NOT HIT THAT TREE EXACTLY WHERE WE DID. WE ARE CONSIDERING FILING SUIT, AND WOULD APPRECIATE ANY ADVICE. THANKYOU. WHEN YOU CALL US, WE CAN PROVIDE THE VIN NUMBER, I JUST DID NOT HAVE IT RIGHT NOW. *AK( DOT NUMBER: )
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#860252April 13, 2000
VEHICLE SPEED CONTROL:CABLES
ON TWO OCCASIONS ACCELERATOR CABLE SNAPPED, CAUSING VEHICLE TO BE WITHOUT POWER FIRST OCCURRENCE WAS IN TRAFFIC, AND SECOND OCCURRENCE ON A DARK ROAD. BELIEVED BOTH INCIDENTS WERE DUE TO FAULTY PARTS. DEALER NOTIFIED, AND REPAIRS WERE BEING MADE AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#859963April 10, 2000
VEHICLE SPEED CONTROL
WHEN APPLYING BRAKES VEHICLE CONTINUED TO ACCELERATE, CAUSING VEHICLE TO CRASH INTO A CONCRETE WALL, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#859856April 7, 2000
VEHICLE SPEED CONTROL, LATCHES/LOCKS/LINKAGES:HOOD:LATCH, FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
WHILE DRIVING ON HIGHWAY WITH CRUISE CONTROL ON, HAD TO SLOW DOWN, APPLIED BRAKES, BUT IT DIDN'T TURN OFF THE CRUISE CONTROL. KEPT APPLYING BRAKES, AND CRUISE CONTROL FINALLY TURNED OFF. HAD VEHICLE SERVICED FOR HOOD LATCH RECALL, AND LET THEM KNOW ABOUT CRUISE CONTROL PROBLEM. HOWEVER, WAS NOT ABLE TO FIX IT BECAUSE THEY HAD TO ORDER A CARBURETOR KIT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#859533March 31, 2000
VEHICLE SPEED CONTROL:LINKAGES
WHILE DRIVING CONSUMER LOST CONTROL AND RAN INTO DITCH. DRIVER TRIED TO ACCELERATE TO GET OUT OF THE DITCH, AND WHEN STEPPED ON GAS PEDAL, VEHICLE SUDDENLY ACCELERATED, CAUSING DRIVER TO CRASH INTO A LOW WALL. DRIVER SUFFERED CHEST/HEAD, AND NECK INJURIES. DEALER HAS BEEN CONTACTED. *AK *ML
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#720404March 21, 2000
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
MAY 5,1998 CAR DIED WHEN IT WAS GOING UP AN INCLINE GETTING ON THE FREEWAY. JUNE 3,1998 THE DOOR LOCKS WOULD NOT WORK,PLUS THE STEREO WHEN WE STOPPED LET OUT A HIGH PITCHED NOISE AND THEN STOPPED WORKING ABOUT AN HOUR LATER IT WAS OK AGAIN. LATER THAT EVENING THE CAR TRIED TO DIE AGAIN THE LIGHTS WENT DIM. JUNE 9,1998 WE WERE DRIVING ON THE FREEWAY AND THE LIGHTS ON THE DASH (50 THRU 80MPH)WENT OUT. JUNE 19,1998 PROBLEMS AGAIN CAR NOT WANTING TO START ALL THE TIME-DEALERSHIP INSTALLED FLIGHT DATA RECORDER UNTIL JUNE 26,1998 WHEN STEREO STARTED AGAIN AND DATA RECORDER WENT OUT. JULY 14,1999 CAR MAKING LOUD NOISE BROUGHT BACK TO DEALERSHIP THEY HAD TO REPLACE ALTENATOR/TENSIIONER/BELT. JULY 26,1999 CAR OVERHEATS AFTER DRIVING LESS THAN A MILE AWAY TOWED TO DEALERSHIP THEY REPLACE THERMOSTAT/THERMOSTAT HOUSING/GASKET . PICK CAR UP ON JULY 29,1999 FROM DEALERSHIP DRIVE 3.3 MILES FROM DEALERSHIP AND THE CAR CATCHES ON FIRE ON DRIVERS SIDE UNDER AROUND WERE THE FUSES ARE. CAR GETS REPAIRED THEN ON SEPT.22,1999 HAD TO BRING BACK AFTER DRIVING CAR THE HEADLIGHTS START TO FLASH ON & OFF. WELL ARE REARVEIW MIRROR HAS THE AUTO DIMING HEADLIGHTS THAT HAVE NOT WORKED FOR A WHILE NOW BUT I AM TIRED OF MESSING WITH THIS LEMON. OH BEFORE THE FIRE SOMETIMES WHEN YOU PUT THE TURN SIGNAL ON IT WOULD BUZZ. THIS IS THE PROBLEMS WE BROUGHT TO THE DEALERSHIP. MANY TIMES THE LIGHTS DIMMED BUT IT WOULD BE OK AFTER A LITTLE WHILE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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