Mercury Mountaineer Complaints (1997)

328 consumer complaints on file.

#870013September 8, 2000
TIRES
AFTER VACATION CONSUMER INSPECTED THE TIRES, LOOKING FOR NUMBERS ON TIRES, BUT FOUND CRACKS ON THEM. HAD RECEIVED A RECALL NOTICE, BUT IT DID NOT INCLUDE THE DOT INFORMATION. FIRESTONE, WILDERNESS AT, P235/75 R15, MADE IN CANADA. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730615September 7, 2000
TIRES
I COMPLETED A COMPLAINT FORM YESTERDAY, AND HAVE ADDITIONAL INFORMATION TODAY. ONE OF THE DEALERS WHO INSPECTED MY TIRES CLAIMED THEY WERE MADE IN SC; I REVIEWED THE Q AND A FOR FIRESTONE AND AND TIRE WITH "VD" WAS MADE IN DECATUR, ILL. I HAVE ALSO REVIEWED THE OTHER POSSIBLE TIRES THAT MAY BE RECALLED, BUT THE TIRE INFORMATION FROM THE DEALER DOES NOT APPEAR TO MATCH. HOWEVER, I STILL HAD A BLOW OUT ON THE WILDERNESS AT, AND DO NOT FEEL SAFE. PLEASE CONTACT ME AT YOUR EARLIEST CONVENIENCE. I AM WONDERING IF THE TIRES I HAVE WERE PART OF THE 1.4 MILLION AFTERMARKET TIRES THEY HAVE DESCRIBED. THANK YOU FOR YOUR ATTENTION. RESPECTFULLY, LINDA CATANZARO( DOT NUMBER: VD66 TIRE SIZE: 30X9.50R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730631September 7, 2000
TIRES
CRACK [SEPERATION?] AROUND CIRCUMFERENCE ON SIDEWALLS ,3/4 INCH IN FROM TREAD( DOT NUMBER: W2HL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730685September 7, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ABS FAILED AT LOW SPEED , SLID INTO CURB BECAUSE VEHICLE WOULDN'T STOP, BROKE WHEEL
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#869860September 7, 2000
TIRES:TREAD/BELT
ORIGINAL EQUIPMENT ON A 1997, MERCURY, MOUNTAINEER, P235/75R15 SIZE DOT# WZHL1PY107 AND WZHL1PY296. TREAD ON THE LEFT REAR TIRE WAS STARTING TO SEPARATE. FIRESTONE HAS INSPECTED TIRES. *AK THE RIGHT FRONT TIRE FAILED. THE CUSTOMER BOUGHT FOUR NEW TIRES FOR SAFETY REASON. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730424September 6, 2000
TIRES
WENT TO FIRESTONE TO HAVE TIRES CHECKED NOT RECALLED BUT NTIRE SHOWN SIGNS OF "DRY ROT" SAID WOULD REPLACE BUT HAD TO USE SAME BRAND. THE TRUCK IS DRIVEN EVERYDAY. THERE SHOULDN"T BE DRY ROTT IT IS SHOWN ON THREE TIRES RIGHT NEAR THE TREADS WHAT IS MY COURSE OF ACTION? *AK( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730427September 6, 2000
TIRES
AS YOU CAN SEE, I HAVE FIRESTONE WILDERNESS AT TIRES. FORTUNATELY OR UNFORTUNATELY, THEY ARE NOT THE TIRES RECALLED. THEY WERE INSPECTED BY TWO DIFFERENT DEALERS AND THEY ARE A DIFFERENT SIZE (LARGER) AND THEY WERE MADE AT THE SOUTH CAROLINA PLANT. I HAVE ONLY HAD THE TIRES FOR ONE YEAR (JUNE 1999) AND HAVE ONLY PUT ABOUT 13,000 MILES ON THEM WHEN I EXPERIENCED A BLOW-OUT. MY TIRES ARE ALWAYS PROPERLY INFLATED - I WAS NOT IN A HOT CLIMATE - AND I WAS NOT GOING AT A HIGH RATE OF SPEED. I WAS GOING 35 MPH ON A MAIN STREET IN CINCINNATI, OHIO, IN JUNE. MY LEFT REAR TIRE LITERALLY EXPLODED - THE SOUND WAS DEAFENING, LIKE SHATTERED GLASS. FORTUNATELY, MY FIVE-YEAR-OLD SON WAS NOT WITH ME, BUT WHAT IF HE WAS AND SOMETHING WORSE HAD HAPPENED? ADDITIONALLY, ALTHOUGH NOT RELEVANT TO THE RECALL, THE TIRES MAKE THE VEHICLE HARDER TO CONTROL AND PROVIDE A VERY ROUGH RIDE. IF I ACCIDENTALLY HIT A POT HOLE, I BETTER HAVE BOTH HANDS ON THE STEERING WHEEL. AND SINCE I HAVE HAD THE TIRES, I AM CONSTANTLY LOSING HUBCAPS - YES HUBCAPS (FOUR IN LESS THAN ONE YEAR). I DID NOT HAVE THESE PROBLEMS WITH THE GOODYEAR WRANGLERS THAT WERE ORIGINALLY INSTALLED ON THE VEHICLE (NO HANDLING PROBLEMS, NO LOST HUBCAPS). THE ONLY "GOOD" THING ABOUT THE TIRES ARE THEY ARE EXCELLENT IN THE SNOW AND ICE. WHAT I HOPE YOU CAN DO IS TO EXPAND THE RECALL. IF A CERTAIN MODEL OF CAR IS RECALLED, ALL MODELS ARE RECALLED REGARDLESS OF WHERE THEY ARE MADE. WITH THE BLOW-OUT I EXPERIENCED AND THE CURRENT RECALL, I DO NOT FEEL MY FAMILY IS SAFE. RESPECTFULLY, LINDA CATANZARO. *AK( DOT NUMBER: VD 66 TIRE SIZE: R 90 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730483September 6, 2000
TIRES
THE TIRES ON MY VEHICLE ARE THE SAME TYPE AND SIZE AS THE RECALLED TIRES. ACCORDING TO A LOCAL FIRESTONE LOCATION, MY TIRES HAVE NOT BEEN RECALLED. HOWEVER, FIRESTONE STATED THAT MY TIRES ARE DOING THE SAME THING AS THE RECALLED TIRES AND SHOULD BE REPLACED. IT IS A CONCERN THAT AFTER THE FIRESTONE CUSTOMER SERVICE WAS TOLD MY TIRES ARE SHOWING THE SAME SIGNS, THEY DID NOT QUESTION WHICH PLANT MY TIRES CAME FROM. APPARENTLY, THE RECALL SHOULD INCLUDE TIRES FROM OTHER PLANTS. *AK( DOT NUMBER: TIRE SIZE: 235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869741September 6, 2000
TIRES:TREAD/BELT
PE00-020; P23575R15, DOT W2HC1PY ORIGINAL EQUIPMENT WITH 1997 MERCURY MOUNTAINEER WITH 40,000 MILES. CONSUMER RECEIVED RECALL FROM FIRESTONE , CONSUMER TOOK VEHICLE TO FIRESTONE. DEALER INDICTATED THAT TIRES WERE NOT PART OF THE RECALL, BUT WASTOLD THAT ALL 4 TIRES HAD SAME DEFECT. TIRES WERE SHOWING EVIDENCE OF CRACKING AS VD PLANT TIRES. CONSUMER HAS TO PAY TO REPLACE TIRES.*AK FIRESTONE WILDERNESS AT P235/75/R15 *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554347September 5, 2000
TIRES:TREAD/BELT
WHILE DRIVING CONSUMERS HEARD A LOUD NOISE AND THE VEHICLE BEGAN TO RIDE ROUGH, UPON INSPECTION CONSUMERS NOTICED THAT THE TREAD PEELED OFF THE TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730222September 5, 2000
TIRES
TIRE FAILED AT 60 MPH. SIDEWALL BLEW OUT. I SAVED TIRE.( DOT NUMBER: W2HL TIRE SIZE: P235SR15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730302September 5, 2000
TIRES, SERVICE BRAKES, AIR:ANTILOCK
MY TIRES ARE CAUSING THE TRUCK TO GO THUMP THUMP THUMP ALL THE TIME. THEY HAVE CRACKS AROUND THE TREAD AREA. THE ONE TIRE (I WAS TOLD BY EXPERT TIRE HAS THE STEEL BELT SHOWING. THE TIRES HAD BEEN ROTATED 2 MONTHS EARLIER AND THAT TIRE HAD BEEN PUT IN THE BACK WHERE I COULDN'T SEE IT. BY SHERWOOD. BOTH PLACES SAY THAT THE THUMPING NOICE IS DUE TO FRONT WHEEL AILGMENT NEEDED. PLUS THAT IS THE REASON WHY THEY SAY THE ONE TIRE IS BAD. I FEEL THAT BOTH THESE PROBLEMS ARE BAD ONES AND I NEED TO TELL YOU ALL. THANKS PAMELA S PWHEN I BRAKE (NOT EVERYTIME, BUT A LOT) IT SEEMS THAT THEY DO NOT CATCH. I PUT ON THE BRAKES AND I CAN FELL IT DRAGING. IT CAUSES THE TRUCK TO PULL BUT NOT ENOUGHT TO CAUSE ME TO LOSE CONTROL. IT DOES HOWEVER CAUSES THE TRUCK TO GO FARTHER OUT IN THE STREET AFTER THE STOP LIGHT OR SIGN.THIS HAS HAPPENED ABOUT 10 TO 15 TIMES.( DOT NUMBER: W2HL TIRE SIZE: 235-75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869618September 5, 2000
TIRES:TREAD/BELT
PE00 020; CONSUMER WAS TRAVELING ABOUT 65MPH ON HIGHWAY AND TREAD STARTED TO SEPARTE FROM THE RIM. TIRE IS FIRESTONE WILDERNESS#AT , 23575R15, #WZHLIPY257. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869460September 5, 2000
TIRES:TREAD/BELT
PE20020; ORIGINAL EQUIPMENT ON A MERCURY MOUNTINEER. LEFT FRONT TIRE TREAD WAS BEGINNING TO SEPARATE. *AK FIRESTONE WILDERNESS AT P235/75/R15 *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869559September 5, 2000
TIRES
PE00-020, TIRE SIZE P23575R15, DOT W2HL1PY, ORIGNIAL EQUIPMENT WITH MERCURY MOUNTAINEER 1997 WITH 39600 MILES. ALL 4 TIRES KEPT VIBRATING EVEN AFTER THEY HAVE BEEN BALANCED. TIRES WERE CHECKED AGAIN AUG 21,2000 AT FORD. BUT DEALER CLAIMED TIRE CHECKED OKAY.HOWEVER, TIRES WERE STILL VIBRATING.THERE WAS NO SOLUTION UNLESS CONSUMER REPLACED TIRES AT THIS POINT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730167September 4, 2000
TIRES:TREAD/BELT
VIBRATION, STOPPED AND SAW ~3 INCH TREAD SEPARATION ON SIDEWALL NEAR RUNNING SURFACE( DOT NUMBER: W2HL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729674August 31, 2000
WHEELS
NO SUMMARY( DOT NUMBER: VDHT TIRE SIZE: 235R75X15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729773August 31, 2000
TIRES
I WAS ON THE FREEWAY WITH MY SON IT WAS HOT WHEN WE GOT OFF IT SOUNDED LIKE I HAD A FLAT TIRE WHEN WE LOOKED THE HALF TREAD AROUND AND HALF WIDTH WAS RAISED WAY UP SO WE TOOK SIDE ROADS HOME. THE DEALERSHIP TOLD ME IT'S FIRESTONES PROBLEM ..FIRESTONE TOLD ME TO PAY $58.75 FOR A NEW ONE SO I DID ...NO ONE EVER CHECKED THE REST OF MY TIRES UNTIL I MADE THEM AFTER THE RECALL STARTED ONE TIRE HAD 46LBS. IN IT THE OTHERS WERE WAY OFF TOO. I AM NOW STUCK WITH A FIRESTONE TIRE THATS NOT ON THE RECALL FOR MY SPARE AND I HAVE PURCHASED 4 GOODYEAR TIRES TO GO ON MY CAR. I HAVE SENT AWAY FOR THE $400. I SUPOSELY GET FOR THE GOODYEAR AND I ALSO ASKED FOR MY $58.75 FOR THE TIRE THAT ALMOST KILLED US... NEVER BEFORE THE RECALL DID THE DEALERSHIP OR FIRESTONE HAVE ANY CONCERNS ABOUT THE TIRES OR THE WELL BEING OF THE DRIVERS AS FAR AS AIR PRESSURE OR A CHANCE OF FAULTY TIRES.........I STILL LOOSE $ ON THE TIRES BUT THANK GOODNESS I DID NOT DIE W/ MY BABY ON THAT DAY......( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869239August 31, 2000
TIRES
PE00D20.; ORIGINAL EQUIPMENT ON A MERCURY MOUNTINEER, 1997 23575R15. FIRESTONE SAID ALL 4 TIRES HAVE CRACKS WERE TREADLINE MEETS SIDEWALLS, CONSUMER WAS VERY CONCERNED THAT THE TREAD MAY SEPARATE. *AK THE CUSTOMER INDICATES THAT THESE TIRES COULD BLOW UP ANYTIME. SOME FIRSTONE DEALERS HAVE ALSO SAID THE TIRES ARE DEFECTIVE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729333August 28, 2000
TIRES
I HAVE ALREADY SUBMITTED A VOQ MY ODI # IS 726973. I DID NOT HAVE THE DOT # IN MY ORIGINAL REPORT TO YOU. IT IS W2HL. IT IS NOT PART OF FIRESTONE'S VOLUNTARY RECALL. I BELIEVE AS YOU INVESTIGATE FURTHER, YOUR AGENCY AND CONGRESSIONAL HEARINGS WILL EXPAND THIS RECALL. I HAVE KEPT THIS TIRE, AND IF ANYONE WANTS TO INSPECT IT THEY ARE WELCOME.( DOT NUMBER: W2HL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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