Mercury Milan Complaints (2011)

192 consumer complaints on file.

#10641947October 7, 2014
STEERING
WHEN I STARTED THE CAR, THE POWER STEERING WOULD NOT WORK, AFTER A FEW SECONDS I TURNED THE ENGINE OFF AND RESTARTED IT, THEN IT WORKED JUST FINE. THE LOCAL FORD DEALER TOLD ME THERE WAS NOTHING THEY COULD DO IF IT AS LONG AS IT WAS WORKING PROPERLY AT THE TIME I REPORTED IT TO THEM. I CAN SEE THIS COULD BE A REAL PROBLEM IF IT OCCURS WHILE THE VEHICLE IS IN MOTION. SINCE THIS HAPPENED APPROX. A YEAR AGO, THE DATE AND MILEAGE ARE ESTIMATES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641590October 6, 2014
EXTERIOR LIGHTING
LEFT REAR BRAKE/TAIL LAMP STAYS IN BRAKE LAMP MODE CONTINUOUSLY WHEN HEADLAMPS ARE ON. CENTER HIGH MOUNT AND RIGHT REAR LAMP FUNCTION PROPERLY. SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637014September 17, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I WAS MADE AWARE OF MY TAIL LIGHT NOT FUNCTIONING WHEN I APPLIED THE BRAKES. WHEN I TRIED TO REPLACE THE BULB, I SOON LEARNED THAT THE BRAKE LIGHT IS LED AND A SEALED UNIT, MAKING IT VIRTUALLY IMPOSSIBLE TO REPAIR. THE REPLACEMENT UNIT IS ASTRONOMICALLY EXPENSIVE, PRICES BETWEEN $150-$350 USED. IF THE UNIT HAD A REPLACEABLE BULB, THEN I WOULDN'T EVEN BE WRITING THIS. I UNDERSTAND THAT NOTHING WILL MOST LIKELY BE DONE ABOUT THIS, BUT IT IS WORTH NOTING THAT THIS IS A SAFETY CONCERN THAT NEEDS TO BE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10636865September 14, 2014
UNKNOWN OR OTHER
IN AUGUST OF THIS YEAR I WAS PULLED OVER BY A POLICE OFFICE WHO TOLD ME THAT MY BRAKE LIGHTS WERE ON BUT NOT MY TAIL LIGHTS. I TOOK MY CAR TO THE FORD DEALER IN ROCKWALL TO FIND OUT THAT THE COST OF THIS TO REPLACE BOTH MY TAIL LIGHTS WAS $1018.10. HAD THIS OFFICER NOT STOPPED ME I WOULD HAVE NEVER KNOWN THIS. I FIND IT TO BE A VERY DANGEROUS SITUATION AS THE PERSON BEHIND ME WOULD NOT HAVE KNOWN THAT I WAS STOPPING BECAUSE THE BRAKE LIGHTS WERE THE ONLY THING WORKING. PLEASE CHECK INTO THIS AS I SEE A SERIOUS ACCIDENT HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632102September 10, 2014
EXTERIOR LIGHTING:TAIL LIGHTS
TL* THE CONTACT OWNS A 2011 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT WAS ALERTED BY ANOTHER MOTORIST THAT THE REAR DRIVER SIDE BRAKE LIGHT FAILED TO ILLUMINATE. THE INDEPENDENT MECHANIC DIAGNOSED THAT THE REAR DRIVER SIDE TAIL LIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631319September 7, 2014
EXTERIOR LIGHTING
LED TAIL LIGHTS FAILED FOR THE SECOND TIME. THE COST OF THE REPLACEMENT TAIL LIGHTS IS ASTRONOMICAL AT 376.00 EACH. THERE WAS NO COLLISION, NO WATER INTRUSION. THEY JUST FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627589August 22, 2014
SERVICE BRAKES, EXTERIOR LIGHTING
THE LED TAIL LAMP ASSEMBLY BEGAN FLICKERING AND AFTER A SHORT PERIOD OF TIME IT NOW DOES NOT LIGHT AT ALL. I HAVE NOTED OTHER MILAN VEHICLES IN MY AREA HAVING SIMILAR PROBLEMS. I ATTEMPTED TO OBTAIN PARTS TO REPAIR MY VEHICLE ONLINE AND ALSO THROUGH MY FORD DEALER AND WAS TOLD THAT THERE IS A SHORTAGE OF PARTS BECAUSE THIS DEFECT IS WELL KNOWN. THIS COULD CERTAINLY CAUSE AN ACCIDENT AT ANY TIME! I CANNOT PARK MY VEHICLE AS I NEED TO GET BACK AND FORTH TO WORK. IF I RECEIVE A FIX-IT TICKET FOR THIS I WOULD LIKE TO BILL IT TO FORD. IF A RECALL CAN BE FORCED TO ISSUE THEN I HOPE THAT YOU INITIATE ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618605August 4, 2014
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
VEHICLE LOST MOST ENGINE POWER. COULD ONLY BE DRIVEN AT LOW SPEED. TURNED IGNITION OFF AND THEN RE-STARTED. VEHICLE THEN SEEMED OK UNTIL IT DID IT AGAIN......AND AGAIN AND AGAIN. TOOK VEHICLE TO DEALERSHIP WHERE THEY REPLACED SOME VALVE AND GAVE THE CAR BACK TO US. CAR DID NOT MAKE IT 2 MILES BEFORE IT EXHIBITED THE INITIAL PROBLEM. IN OTHER WORDS "THEY FIXED NOTHING FOR THE PRICE OF AROUND $500.00." THE VEHICLE IS NOW GOING BACK TO THE DE.... STEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607874July 2, 2014
POWER TRAIN, ENGINE
VEHICLE TRAVELING AT 55MPH AND WRENCH LIGHT CAME ON. VEHICLE ENGINE DID NOT STALL BUT DROPPED RPMS AND WOULD NOT RESPOND TO PRESSING THE ACCELERATOR. VEHICLE SLOWED TO A CRAWL ONTO THE SHOULDER OF THE HIGHWAY. AFTER PUTTING CAR IN PARK AND SHUTTING OFF ENGINE AND THEN STARTING UP AGAIN THE WRENCH LIGHT WENT OFF AND THE CAR RAN FINE. THIS HAS HAPPENED SEVERAL TIMES IN THE PAST FEW DAYS EVEN ON THE INTERSTATE WITH HEAVY TRAFFIC BEHIND ME...I HAVE ALMOST BEEN REARENDED SEVERAL TIMES WHILE I WAS TRYING TO GET OFF THE ROAD OUT OF TRAFFIC!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607041June 30, 2014
EXTERIOR LIGHTING
PASSENGER SIDE TAIL LIGHT WENT OUT. THESE ARE LED'S AND NOT SUPPOSE TO BURN OUT. IN LOOKING FOR THIS PROBLEM WITH MILAN'S ON THE INTERNET I FOUND A NUMBER OF INCIDENTS REFERRING TO THE SAME THING. COST OF REPAIR IS $400 PLUS. CALLED FORD CUSTOMER SERVICE AND THEY KNOW NOTHING ABOUT THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605668June 24, 2014
SERVICE BRAKES, EXTERIOR LIGHTING
I BOUGHT MY MILAN AT A USED FORD DEALER WHEN THE CAR WAS 2 YEARS OLD. WHEN I WAS DRIVING OFF OF THE LOT MY HUSBAND WAS FOLLOWING ME AND NOTICED THAT THE BRAKE LIGHT ON THE PASSENGER SIDE WAS OUT. ONE YEAR LATER THE BRAKE LIGHT ON THE OTHER (DRIVER) SIDE IS OUT. THE CAR IS NO LONGER UNDER FACTORY WARRANTY AND THE DEALER SAID IT WOULD COST TOTAL OF 417.00. THIS OBVIOUSLY IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605131June 23, 2014
EXTERIOR LIGHTING:TAIL LIGHTS
TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT THE TAIL LIGHTS ON THE VEHICLE WERE INOPERABLE. THE DEALER STATED THAT IT WOULD COST $400 TO REPAIR EACH TAIL LIGHT. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605072June 22, 2014
POWER TRAIN
MY CAR HAS SHUT OFF ON ME SEVERAL TIMES. THE CAR WILL SHAKE AND THEN TURN OFF. I CAN NOT START MY CAR AT WILL DUE TO THE DEFECTS. I HAVE TAKEN MY CAR TO GET IT LOOKED AT AND NO ONE CAN SAY WHAT IS WRONG BECAUSE IT HAS TO ACTIVELY SHUT OFF AND THE WRENCH LIGHT NEEDS TO BE VISIBLE WHEN THE RUN THE TEST. SO I TOOK IT TO A DEALER WHERE I WAS TOLD THE THROTTLE BODY NEEDS TO BE REPLACED AND IT SOUNDS LIKE A POWER TRAIN ISSUE. I WOULDN'T HAVE BOUGHT THIS CAR IF I KNEW IT HAD THESE PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605071June 22, 2014
POWER TRAIN, SUSPENSION, VEHICLE SPEED CONTROL
ON SEVERAL OCCASIONS I WILL BE DRIVING MY CAR AND IT BEGINS TO SHAKE AND CUT OFF. THE BATTERY LIGHT COMES ON AND A WRENCH WILL APPEAR NEXT TO THE PARKING LIGHT. I WAS STOPPED AT A STOP LIGHT, ONCE THE LIGHT CHANGED I TOOK MY FEET OFF THE BREAK AND PUSHED ON THE GAS. MY CAR STALLED THEN SHOOK AS I DROVE FORWARD THROUGH THE INTERSECTION MY CAR CUT OFF AGAIN. I HAD TO URGENTLY PUT ON MY FLASHERS. I HAVE A CHILD AND THAT US VERY DANGEROUS. I TRIED STARTING MY CAR AGAIN AND IT MADE THE SOUND AS IF IT WERE GOING TO START BUT IT DIDN'T. THE BATTERY LIGHT CAME ON AGAIN. I TRIED ANOTHER TIME AND IT WORKED. I BEGAN DRIVING FOR NO MORE THAN 3 MINUTES AND MY CAR SHUT OFF AGAIN. I TURNED INTO A PARKING LOT AND TRIED TO START MY CAR. WE SAT THERE FOR 5 MINUTES. THE I DROVE TO WALMART WHICH IS USUALLY ONLY A FEW MINUTES AWAY. MY CAR SHUT OFF AT 4 LIGHTS ON THE WAY TO WALMART, AND PULLING INTO THE WALMART PARKING LOT, 4 LIGHTS ON THE WAY HOME. THIS WAS ALL IN ONE DAY. I AM SO AFRAID TO GET ON THE HIGHWAY BECAUSE MY CAR COULD GO OUT WHILE I'M DRIVING AND SOMEONE MAY RUN INTO THE BACK OF MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596062June 4, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I AM THE OWNER OF A 2011 MERCURY MILAN LESS THAN FOUR YEARS OLD AND WITH ALMOST 25,000 MILES ON IT. RECENTLY THE LEFT REAR TAIL LIGHT / BRAKE LIGHT ASSEMBLY BURNED OUT ON ME. I TOOK MY CAR TO A LOCAL FORD DEALER AND THEY TOLD ME THAT THERE IS NO WAY TO REPAIR THE TAIL LIGHT / BRAKE LIGHT ASSEMBLY, AND THAT THE SOLUTION IS TO REPLACE THE TAIL LIGHT / BRAKE LIGHT ASSEMBLY. I HAD IT REPLACED FOR OVER $400.00 I AM DISAPPOINTED IN THE LIFE SPAN OF THIS IMPORTANT PIECE OF SAFETY EQUIPMENT. I AM ALSO DISAPPOINTED THAT FORD WOULD DESIGN THIS IMPORTANT PIECE OF SAFETY EQUIPMENT IN SUCH A WAY THAT IT CANNOT BE REPAIRED. I WOULD LIKE THE FEDERAL GOV'T TO LOOK INTO THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594792May 29, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES, EXTERIOR LIGHTING
WAS STOPPED BY A POLICEMAN BECAUSE HE SAID MY RIGHT TAILLIGHT WAS GOING CRAZY, BLINKING, ACTING WRONG FOR A BRAKING PROCESS. I HAD NO INDICATION THAT MY RIGHT TAIL LIGHT DID NOT WORK AND ALSO THAT MY RIGHT SIGNAL LIGHT DID NOT WORK. THERE IS NO INDICATION THAT THE BLINKER WAS NOT WORKING. PRIOR TO BEING STOPPED BY THE POLICEMAN, I HAD A DRIVER SHAKE THEIR HEAD AT ME WHEN I WAS TRYING TO CHANGE LANES TO A RIGHT LANE AND SHE WOULD NOT LET ME IN TO EXIT RIGHT. I DID NOT KNOW THAT THE RIGHT SIGNAL WAS NOT WORKING. THIS IS AN EXTREMELY UNSAFE CONDITION BECAUSE THE CAR DOE NOT REGISTER ANY INDICATION THAT THE LIGHT IS NOT WORKING FOR THE BRAKE AND ALSO FOR THE SIGNAL. IN ADDITION, FORD WILL NOT REPLACE THESE LIGHT ASSEMBLIES WITHOUT CHARGING FOR THEM, WHICH COST $500 EACH. IT IS NOT A SIMPLE BULB REPLACEMENT, BUT INSTEAD AN ENTIRE TAIL LIGHT ASSEMBLY FOR $500. I HAD MINE REPLACED BUT ONLY BECAUSE THE DEALER ARGUED WITH THEM AND I HAD TO PAY $100 DEDUCTIBLE FOR MY EXTENDED WARRANTY. THE DEALER TOLD ME THAT IF THE LEFT TAIL LIGHT GOES OUT, THIS COST WILL NOT BE COVERED BY FORD AND I WILL HAVE TO PAY THE ENTIRE COST OF $500. JUST THE FACT THAT THIS IS A SERIOUS SAFETY ISSUE, I WOULD THINK THIS WOULD BE A RECALL EVENT. THIS TAIL LIGHT ISSUE IS ALSO OCCURRING ON OTHER FORD CARS, INCLUDING THE LINCOLN MKZ. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594585May 28, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I PURCHASED A MERCURY MILAN WITH 13K MILES ON IT. THIS VEHICLE WAS A CERTIFIED PRE-OWNED CAR WITH A FULL WARRANTY. AFTER DRIVING IT 10K MILES, THE RIGHT REAR TAIL LIGHT DOES NOT WORK AND THE WHOLE RIGHT REAR TAILLIGHT ASSEMBLY MUST BE REPLACED. THIS PART IN NOT UNDER WARRANTY AND WILL COST $219. TO REPLACE. THIS SEEMS TO BE A RECURRING PROBLEM FOR FORD BASED ON OWNER COMMENTS AND SHOULD BE RECALLED AND REPLACED BY FORD AT NO CHARGE TO ITS CUSTOMERS. THIS IS DEFINITELY A SAFETY HAZARD AS THE PERSON BEHIND YOU WILL NOT SEE ANY LIGHTS INDICATING YOU ARE STOPPING OR SLOWING DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592109May 17, 2014
EXTERIOR LIGHTING
STARTING IN SEPTEMBER OF 2013 ON OUR MERCURY MILAN THE RIGHT TAIL LIGHT WAS BLINKING LIKE A STROBE LIGHT WHEN THE HEADLIGHTS WHERE ON. ( TAIL LIGHT ON, BRAKE LIGHT FLASHING) THIS LASTED FOR A FEW WEEKS THEN SEEMED TO DISAPPEAR, STARTING A FEW WEEKS AGO THE BLINKING RETURNED ON THE RIGHT SIDE FOLLOWED BY THE LEFT SIDE. CURRENTLY THE RIGHT SIDE IS NON USEABLE (TAIL LIGHT AND BRAKE LIGHT ARE BOTH ON ALL THE TIME) LEFT SIDE STOPPED WORKING COMPLETELY THIS LAST PROBLEM HAS PROGRESSED QUICKLY IT ALL STOPPED WORKING IN JUST A FEW DAYS. I WENT TO THE DEALERSHIP TO GET IT FIXED THEY TOLD ME IT WAS GOING TO BE ABOUT 1000.00 TO FIX THE TWO TAIL LIGHTS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587872May 12, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE HESITATED WHEN THE ACCELERATOR PEDAL WAS APPLIED. ADDITIONALLY, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER SEVERAL ATTEMPTS AND WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS UNABLE TO DIAGNOSE THE VEHICLE BECAUSE THE CODES WERE LOST WHEN THE VEHICLE WAS RESTARTED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587336May 8, 2014
POWER TRAIN
TRAVELING DOWN THE HIGHWAY AT 70MPH CAR SHUDDERED AND LOST ACCELERATION AND WRENCH LIGHT CAME ON,GOT OFF ON THE SHOULDER, CAR WAS SHUDDERING,TURNED IT OFF WAITED A FEW MINUTES, TURNED THE CAR BACK ON AND DROVE HOME WITH NO PROBLEMS. I THOUGHT IT WAS A FLUKE,UNTIL TODAY WHEN TRAVELING TO WORK THE CAR DID THE SAME THING, AND AGAIN ON THE WAY HOME.IT GOES TO THE DEALER TOMORROW..I DON'T NEED TO TELL YOU HOW DANGEROUS THIS COULD BE. I HOPE I MAKE IT TO THE DEALER WITHOUT AN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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